How to Cut Scheduling Costs with Modern Security Software

How to Cut Scheduling Costs with Modern Security Software

With quality scheduling software, you can slash your administrative and operation costs, reduce the risk of human error, and save time as you streamline your operation. % Saw a reduction in overtime 62 Reduction in administrative costs by 33 % 30 % Saw a drop in incident response time Annual increase in new business by 27 % 2

Introduction When you manage a security company, there are several tasks large and small that take up a lot of your time and attention. And for most security companies, few areas create more headaches and opportunities than scheduling. Unfortunately, many security companies continue to rely on outdated methods for their scheduling needs. From scheduling the right guards for a particular shift to ensuring that both guards and clients are fully aware of the schedule, there are many areas where human error and inefficient practices can lead to lost time and costly mistakes. This impacts client retention, reputation and ultimately your company s bottom line. It doesn t have to be that way. With quality scheduling software, you can slash your administrative and operation costs, reduce the risk of human error, and save time as you streamline your operations--all of which will help your business become more efficient and profitable. Here s how good security scheduling software can help you: 3

Save Time, Save Money Time is a major concern--and expense--for many security companies. Un-billable or unwanted overtime expenses for your guards can be a major drain on your profit margins, but many office management teams lack the resources to effectively work around overtime scheduling. In addition, administration often loses a significant amount of time working on other scheduling-related tasks--time and resources that would be better spent focused on growing your business. Good scheduling software allows you to avoid these common pitfalls. Modern software provides easy scheduling options to your office staff, as well as a clear view of guards availability and hours. This flexible system allows for changes to be made quickly and easily for better management of overtime hours. 4

In fact, this type of software has been found to reduce overtime scheduling by 62%. This not only helps you reduce overtime pay, it can also improve guard retention by ensuring that your guards work consistent hours. User-friendly modern scheduling software also simplifies your administrative responsibilities. This software can allow your team to automate recurring shifts and scheduling communications with guards. With customizable templates and an easy-to-use interface, administrative staff will be in a better position to create and adjust schedules when needed. This back office support can save up to 33% in administration time, allowing your administrative team to spend less time on the mundane and repetitive elements of their job and put more focus on efforts that will improve your services and grow your business. 5

Avoid Human Error Another key benefit of modern security scheduling software is its ability to improve the service you deliver to your clients. As many security managers have learned, even a small scheduling mishap can cause you to lose a valuable client- -and that s the last thing you need if you wish to remain profitable, maintain reputation and minimize possible legal issues. Modern software helps you avoid this problem. For example, certain clients may have unique patrol needs that only select guards are able to handle, based on post order knowledge, site familiarity or qualifications. With the use of scheduling software, you can store this information with your scheduling data to ensure that only the right guards are assigned to that particular shift. Scheduling software has been found to improve the efficiency of patrol-route planning by up to 30%. When client shift needs and guard capability and availability are all stored in an easy-to-use database, you can avoid human error so that you never assign the wrong guard. Scheduling software has been found to improve the efficiency of patrol-route planning by up to 30%. When client shift needs and guard capability and availability are all stored in an easy-to-use database, you can avoid human error so that you never assign the wrong guard. 6

Improved Service The improved efficiency offered by scheduling software can also be extremely beneficial when a guard doesn t show up for their shift or when an on-site incident occurs. Modern security scheduling software integrates with check-in stations and incident alert software so your team can provide a rapid response and avoid upsetting a client. For example, if a guard doesn t show up for their shift, your administrative team will receive an automatic alert indicating that the guard never checked in. With the assistance of scheduling software, your team can quickly determine which guards are available to fill in so that you don t miss a shift or run an open post. Alternatively, if a guard needs assistance after reporting an incident, your team can use this software to determine which guards are nearby and available to provide help. The use of security scheduling software in these situations can improve your incident response time by 30%--and in an industry where every second counts, that time could make all the difference between whether or not you resolve problems effectively and provide value to your clients. 7

Grow Your Business With the use of quality scheduling software, you can annually increase new business by 27%. That s a worthy investment. As you utilize scheduling software to provide superior service to your current clients, you build a reputation of reliability and professionalism that will allow you to retain established clients and attract new ones. When pitching your business to new clients, you can demonstrate how you use the latest technology to ensure that their security needs are always taken care of- -something that will greatly increase your chances of landing new contracts. Even more importantly, the use of modern scheduling software will allow you to grow your business while remaining profitable. As you continue to use this software to reduce your administrative and operation expenses and improve your service offerings, you ll set yourself on the pathway to lasting, sustainable growth. 8

About TrackTik This guide was brought to you by TrackTik, your web-based software solution for optimizing security, workforce and back office operation. From scheduling your guards and monitoring your mobile patrols to invoicing and managing client reporting, TrackTik is an intuitive system that will optimize your security operations through integrated field and back-office solutions. Oh, and in real-time, from anywhere! Start Your Free Demo At www.tracktik.com Questions? Call us at 888.454.5606 Connect With Us facebook.com/tracktikguardtours linkedin.com/tracktik twitter.com/tracktik