MOBILE SUPPLY CHAIN VISION WITH DSI Bill Hill VP International Sales Operations bill.hill@dsiglobal.com
1 TRADITIONAL CHALLENGES In an evolving world 2
THE TRADITIONAL SUPPLY CHAIN MUST EVOLVE
THE AGE OF THE OMNI-CHANNEL CUSTOMER 4
THE NEW SUPPLY CHAIN REALITY 5
WHAT IS A MOBILE SUPPLY CHAIN? A Mobile Supply Chain Provides end-to-end visibility execution required across the extended supply chain to compete in today s Digital Economy 6
THE MOBILE SUPPLY CHAIN Enables and Capitalizes on Business Moments Visibility Enables end-to-end process visibility, traceability of materials and goods Execution Dynamically adapts supply chain execution for speed and agility Anywhere Provides full visibility and control: Any Time, Anywhere, Any Role 7
2 HOW TO ADDRESS THIS EVOLUTION 8
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DSI: THE MOBILE SUPPLY CHAIN COMPANY Mobile Platform Capabilities Omni-channel: Any time, anywhere, any role, any device. Rapid development: Reduced time-to-value, increased agility. Open APIs: Alternate tool chains, specialized device SDKs. Enterprise Integration: Leverage existing systems of record with transactional integrity. M2M Integration: Sense and respond, automate physical processes. 10
DSI: THE MOBILE SUPPLY CHAIN COMPANY What We Provide Mobile Platform Mobile-optimize all processes across the extended supply chain Rapid development Robust back-end integration Fully open to third-party tools and cloud-based services Solution Accelerators Complete componentized applications Multiple uses: instant deployment, customize to meet business requirements or use as building blocks for new applications Leverage mobile-optimized interfaces into critical systems of record 11
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3 MOBILE SUPPLY CHAIN SUCCESS 13
Imagine your mobile sales force o o They can identify customer locations with turn-by-turn directions They can check and confirm inventory, and know inventory levels and locations at all times o They can create and edit sales orders directly from their mobile devices o They can manage items, descriptions and prices, simplifying in-store inventories and customer returns o They can capture signatures on-site for immediate delivery confirmation o They can print or email invoices to customers directly 14
Background: 1,700 sales people in 15 countries Bad network environment Benefits: Real-time sales High-quality customer experience & satisfaction Optimized sales to delivery process
Imagine your field service engineers o o They can add, modify, and complete service work orders online They can now access service history, warranty and contract information to improve customer satisfaction o They can document symptoms of assets that require service directly into system o They can complete and process inspections at the point of activity online o They can confirm service completion with on-site signature capture o They can print or email service order invoices without going back to the office 16
This group is responsible for the maintenance, service, repair and support of over 750 physical Whataburger restaurants. Everything from fixing a leaky roof on an A-frame, to repairing a faulty bun warmer - The MSC business unit comprises of: 120 Maintenance Technicians, 10 Managers/Supervisors and 7 back-office administrators Business Challenges Labor intensive, error prone, and time consuming paper process for managing WO s Finding a solution that was Easy-to-Use for the Maintenance Tech to manage a Work Order.
Operational Benefits Efficiency: 4 hour per day manual process to manage WO s & PO s - Reduced to minutes with DSI Reduced Errors: Validated, Real-time, Material issues and Labor transactions against the WO Inventory Accuracy: Truck Inventory reductions and Material Purchase EOQ savings Financial Benefits Reduction of 7 FTE s: $420K (@ $60K avg. salary) Reduction in FedEx shipping costs (paper WO mailings eliminated) $200K HW savings (Consumer devices)
Imagine your workers o o They can manage inventory on hand, in shipment, and on order They can count and transfer inventory with their mobile devices o They can reconcile inventory and provide summary of materials used o They can check and confirm item availability on trucks or in the warehouse o They can request and receive materials from the field o They can leverage technologies such as barcode scanning and RFID to further enhance efficiency 19
Solutions Provide mobile devices with Mobile Inventory Application to workers Real-time updates between the backend system and mobile devices used on the shop floor
With a mobile supply chain, Old Dutch Foods can now connect production data to raw material inventory stock, which allows for a more accurate match of supply and demand. As a result, the company has reduced spoilage and ingredient shortages, which not only protects product quality it also prevents in-store product rationing that could compromise the customer experience.
There has been a dramatic improvement in the number of loads dispatched properly. We jumped from 92 percent shipment accuracy to 99 percent. The solution is also more consistent. Marc André, MIS Applications Manager, Chivas Brothers 22
Putting real-time information in the hands of our warehouse personnel improved our productivity by more than 20 percent. Mike Bentheimer, Supply Chain Analyst, Trek Bicycle Corporation 23
The ability to leverage our investment in our ERP system from Oracle s JD Edwards EnterpriseOne solution was a critical factor in our selection of DSI. We wanted one centralized mobile platform to automate all of our field sales, field service and PO approval needs. Thys Lourens, Chief Information Officer, Aegion Corporation 24
VISIT US AT dsiglobal.com Bill Hill VP International Operations bill.hill@dsiglobal.com