High-Tech & Manufacturing Executive Summit October 27, 2015
Vidya Sagar Global Management Partner, General Electric Tata Consultancy Services Rahul Saha Oracle Customer Solutions Group Head, Enterprise Solutions Tata Consultancy Services Rohit Jately Director - Oracle CX (High Tech, Communications & Energy) Tata Consultancy Services
Client Business Issues Strategy & Planning Supply Chain Transformation Business Systems & Architecture Finance Transformation Customer Experience B u s i n e s s S t a k e h o l d e r s CEO VP SCM CIO CFO CMO NPI Customer Centricity Top Line Growth M&A Core Business Consolidation One Global Co E2E Transparency Real Time Information KPIs - Speed & Cost to Deliver Value Chain Planning & Execution Logistics & WMS Process Excellence Technology Enablement Collaboration Consolidation & Simplification Security & Compliance Information availability Industry Shift Shared Services Reporting KPIs Cost of Ops Enterprise Standards Real Time Information ITO Enablement Trade Promotion Management Social Engagement AUTONOMOUS ROBOTS INTERNET OF THINGS SMART SUPPLY CHAIN CUSTOMER CENTRICITY SMAC DATA ANALYTICS 3D PRINTING MOBILITY
Key Business Transformation Engagements Unified Communication Platforms Delivering Innovative Solutions & A Differentiated Experience ITO Integration Perfect Order Orchestration - information presented for upsell opportunities NPI Faster time to market Brilliant Factory Driving Operations to be more productive, agile and sustainable Big Data / Predictive Analytics Ability to correlate massive data from key processes Cloud ERP / Platform Consolidation Lower TCO by easier technology migration IoT - Analytics Platform as a Service Improved asset utilization & optimization by manufacturing intelligence tools, driving improved reliability, and predictive maintenance
Bottom Line: Sample TCS enabled business outcomes Supply Chain Transformation Real time field inventory visibility $275M to $325M inventory avoidance potential Business Systems & Architecture Call closure rate increased by 18% Finance Transformation 30% reduction in un-billed accounts Customer Experience Average call handling time reduced for call agents by 15% Accelerated rollout of Inventory Optimization Solution plus implementation of network analysis quick wins $430M to $480M in Inventory cost avoidance Improved forecast accuracy plus VMI, Supplier Scorecards and Payment term reviews $275M to 325M inventory avoidance Planning cycle time: 60% reduction Implemented closed loop sharing of customer data across all lines of business for 100% of cases System enhancements $80M to $120M in cost avoidance Spend centralized in system: $2B Reduced un-applied cash 126% 4% reduction in day sales outstanding (DSO) Management reporting: 33% reduction days including analysis Customer satisfaction increased to: 95% 4% decrease in cost to serve (CTS) 7% increase in customer satisfaction 5 year savings from comp bidding: $155M
Day in The Life Of Demonstration Customer Web Order Sales Rep Supply Chain Planner Fulfilment Rep Production Scheduler Pipeline Capture Supply Plan Stock Item Plant / Machine Scheduling CTO Quote Manufactured Items
Day in the Life of Scenario Sales Rep. Provides Cube Satellites and related accessories Customer Wants to buy a CubeSAT2020 model for up coming launch
Opportunity and Quote Management - Demo
Customer Web Order Customer NACL, Inc. Wants to add a 5M-resolution imaging camera to his CubeSat
Day in The Life Of Demonstration Customer Web Order Sales Rep Supply Chain Planner Fulfilment Rep Production Scheduler Pipeline Capture Supply Plan Stock Item Plant / Machine Scheduling CTO Quote Manufactured Items
Supply Chain Planner Placeholder (APCC)
Order Fulfilment
Global Order Promising ATP
Global Order Promising ATP Confirmed
Order Orchestration and Scheduling
Production Release
Production Scheduling Exception Review
Final Production Schedule
Your TCS Contacts: Vid Sagar vid.sagar@tcs.com +1-404-915-8980 Rohit Jately rohit.jately@tcs.com +1-408-836-1100 Rahul Saha rahul.saha@tcs.com +1-415-741-8346
Our Flow for today (Part 2) Quality and Performance Shop Floor Supervisor Shop Floor Scenarios Maintenance and Service Project Status and Execution Drawing and Specifications Approval
Our Flow for today (Part 2) Quality and Performance Shop Floor Supervisor Shop Floor Scenarios Maintenance and Service Project Status and Execution Drawing and Specifications Approval
Our Flow for today (Part 2) Quality and Performance Shop Floor Supervisor Shop Floor Scenarios Maintenance and Service Project Status and Execution Drawing and Specifications Approval
Industry 4.0 / Factory of the Future Showcase @ Oracle OpenWorld 2015 Sensor Driven Smart Manufacturing - Deep Machine Learning - Predictive Analytics Powered by Oracle Voice of the Factory Cloud Applications Oracle IoT Cloud Service Stratasys 3D Printer Venue Big Data Demo Grounds Moscone South: Pod#SBD-013 Pod#SBD-015 Real-Time Monitoring Root Cause & Impact Analysis Factory of the Future Showcase Pattern Detection & Predictive Analysis Genealogy & Traceability