Save energy. Save money!

Save energy. Save money!

Home Assistance Program Helping those in need with no-cost energy upgrades Lower your energy use Make your home more comfortable Manage your energy costs Get energy-efficient upgrades free of charge How does the program work? 1 Schedule an in-home energy assessment Eligible customers will receive a visit by a qualified energy expert who will recommend the best ways to save electricity by looking at: What light bulbs you are using The age and efficiency of your appliances 2 3 Professional installation We'll supply and install the eligible energy efficient upgrades, at no cost to you. These may include: Energy-efficient appliances & light bulbs Low-flow showerheads Programmable thermostats Power bars Faucet aerators Provide helpful advice Our energy expert will also work with you to: Show you how to get the most out of your new upgrades Give you practical advice on more ways to save. Call 1-866-214-4770 or email conservation@ Subject to additional terms and conditions found at saveonenergy.ca. Subject to change without notice. Save on Energy is powered by the Independent Electricity System Operator and brought to you by Veridian Connections Inc. OM Official Mark of the Independent Electricity System Operator. Used under licence. 2 Save energy. Save money!

Did You Know As much as 60% of your home s energy use goes toward heating and cooling. That s why it makes sense to consider the energy-efficiency of your furnace and central air conditioner. Take advantage of Save on Energy incentives when replacing your central heating or cooling system. Participation is easy: Find a participating contractor Purchase and install an eligible ENERGY STAR certified furnace or air conditioner Your contractor will complete the incentive forms, send it to you to review and submit You receive an incentive cheque in the mail! TIPS TO IMPROVE YOUR HOME'S ENERGY-EFFICIENCY Having your furnace serviced annually by a licensed HVAC professional can improve the efficiency of the unit and help you save money. Don't heat unused rooms - close the heat registers and close the door. Open your curtains and blinds to let the sun warm the room, and then close them at night to reduce heat loss through windows. Whenever possible, use the microwave, toaster oven or barbecue instead of the stove. Wrap your electric hot water heater with an insulating blanket. Be sure it's CSA certified. Replace incandescent light bulbs with LEDs. A clean furnace filter will help your heating system work better, use less energy and last longer. Visit saveonenergy.ca/hvac for program eligibility requirements and a list of participating contractors in your area Subject to additional terms and conditions found at saveonenergy.ca. Powered by the Independent Electricity System Operator and offered by Veridian Connections Inc. OM Official Mark of the Independent Electricity System Operator. Used under licence. 3

Shift & SAVE! With time-of-use rates, you pay according to the time of day you use electricity. So, it s important to manage how much electricity you use and when you use it. The lowest rates are always from 7 p.m. to 7 a.m. on weekdays and all day on weekends and statutory holidays. 4 Save energy. Save money!

SWITCH TO PAPERLESS BILLING FOR A chance to win! A MICROSOFT SURFACE PRO 4 A $500 VISA PREPAID GIFT CARD A $250 VISA PREPAID GIFT CARD Visit to register and for contest rules. 3 great prizes! Veridian is moving to monthly billing Veridian bills will now represent a consumption period of approximately 30 days, providing you with: Smaller, more manageable payments More timely energy consumption information Better alignment with other bills and expenses Visit or call 1-888-420-0070 for more information. 5

SAVE $ 3 on ENERGY STAR certified general LED bulbs, single or double packs (A-lamp bulbs) This coupon has no cash value and cannot be combined with other discounts, rebates or offers. Offer applicable at time of purchase by Ontario residents for personal use only at participating Ontario retailers. Only one coupon can be used per item, with a limit of five coupons per product type (SKU) for each customer. This coupon only applies on products with a pre-tax price greater than the face value of the coupon All taxes are based on the original purchase price, prior to the coupon discount and payable by the customer. The lndependent Electricity System Operator (IESO) does not provide any warranties, guarantees or endorsements, for any product and assumes no liability for their use. For participating retailers and more information, visit saveonenergy.ca Coupon valid through December 31, 2016. This coupon is subject to terms and conditions set out on this coupon. OM Official Mark of the Independent Electricity System Operator. 0670115 SAVE $ 4 on heavy-duty outdoor timers This coupon has no cash value and cannot be combined with other discounts, rebates or offers. Offer applicable at time of purchase by Ontario residents for personal use only at participating Ontario retailers. Only one coupon can be used per item, with a limit of five coupons per product type (SKU) for each customer. This coupon only applies on products with a pre-tax price greater than the face value of the coupon All taxes are based on the original purchase price, prior to the coupon discount and payable by the customer. The lndependent Electricity System Operator (IESO) does not provide any warranties, guarantees or endorsements, for any product and assumes no liability for their use. For participating retailers and more information, visit saveonenergy.ca Coupon valid through December 31, 2016. This coupon is subject to terms and conditions set out on this coupon. OM Official Mark of the Independent Electricity System Operator. 0671415 SAVE $ 5 on ENERGY STAR certified specialty LED bulbs, single or double packs (Includes all LED bulbs which are not A-lamps) This coupon has no cash value and cannot be combined with other discounts, rebates or offers. Offer applicable at time of purchase by Ontario residents for personal use only at participating Ontario retailers. Only one coupon can be used per item, with a limit of five coupons per product type (SKU) for each customer. This coupon only applies on products with a pre-tax price greater than the face value of the coupon All taxes are based on the original purchase price, prior to the coupon discount and payable by the customer. The lndependent Electricity System Operator (IESO) does not provide any warranties, guarantees or endorsements, for any product and assumes no liability for their use. For participating retailers and more information, visit saveonenergy.ca Coupon valid through December 31, 2016. This coupon is subject to terms and conditions set out on this coupon. OM Official Mark of the Independent Electricity System Operator. 0670315 6 Save energy. Save money!

SAVE $ 6 on indoor motion sensors, dimmer switches, timers (hard wired), multipacks of 2 or more This coupon has no cash value and cannot be combined with other discounts, rebates or offers. Offer applicable at time of purchase by Ontario residents for personal use only at participating Ontario retailers. Only one coupon can be used per item, with a limit of five coupons per product type (SKU) for each customer. This coupon only applies on products with a pre-tax price greater than the face value of the coupon All taxes are based on the original purchase price, prior to the coupon discount and payable by the customer. The lndependent Electricity System Operator (IESO) does not provide any warranties, guarantees or endorsements, for any product and assumes no liability for their use. For participating retailers and more information, visit saveonenergy.ca Coupon valid through December 31, 2016. This coupon is subject to terms and conditions set out on this coupon. OM Official Mark of the Independent Electricity System Operator. 0671015 SAVE $ 8 on ENERGY STAR certified light fixtures (indoor hard wired) with 1 or 2 sockets, or integrated LED fixtures This coupon has no cash value and cannot be combined with other discounts, rebates or offers. Offer applicable at time of purchase by Ontario residents for personal use only at participating Ontario retailers. Only one coupon can be used per item, with a limit of five coupons per product type (SKU) for each customer. This coupon only applies on products with a pre-tax price greater than the face value of the coupon All taxes are based on the original purchase price, prior to the coupon discount and payable by the customer. The lndependent Electricity System Operator (IESO) does not provide any warranties, guarantees or endorsements, for any product and assumes no liability for their use. For participating retailers and more information, visit saveonenergy.ca Coupon valid through December 31, 2016. This coupon is subject to terms and conditions set out on this coupon. OM Official Mark of the Independent Electricity System Operator. 0670615 SAVE $ 15 on ENERGY STAR certified light fixtures (indoor hard wired) with 3 or more sockets This coupon has no cash value and cannot be combined with other discounts, rebates or offers. Offer applicable at time of purchase by Ontario residents for personal use only at participating Ontario retailers. Only one coupon can be used per item, with a limit of five coupons per product type (SKU) for each customer. This coupon only applies on products with a pre-tax price greater than the face value of the coupon All taxes are based on the original purchase price, prior to the coupon discount and payable by the customer. The lndependent Electricity System Operator (IESO) does not provide any warranties, guarantees or endorsements, for any product and assumes no liability for their use. For participating retailers and more information, visit saveonenergy.ca Coupon valid through December 31, 2016. This coupon is subject to terms and conditions set out on this coupon. OM Official Mark of the Independent Electricity System Operator. 0670715 7

REGISTER TO RECEIVE OUTAGE ALERTS FROM VERIDIAN Veridian s Power Restoration Team is piloting my.alerts, an outage notification system that provides customers with information and updates on outages affecting their service. Registered users can receive outage information and updates through any combination of phone call, SMS/text and email. To register for my.alerts and for program information, visit. 8 Save energy. Save money!

What s a kilowatt-hour? A kilowatt-hour kwh is a unit of energy that represents the amount of work done over an hour. It is the amount of energy needed to power a 20 watt LED light bulb for 50 hours. HOW MUCH DOES IT COST? Take the wattage of the appliance, multiply by the number of hours you use it, and divide by 1,000. This will give you the kwh. 1,500 watts X 4 hours per day / 1,000 = 6 kwh Multiply the kwh by the time-of-use price (mid-peak or on-peak, etc.) to get the cost for using that appliance for one day. 6 kwh X 13.2 cents (mid-peak) = 79.2 cents per day Now, multiply by 30 to give you an approximate cost for using that appliance for one month. 79.2 cents X 30 days = approximately $23.76 /month*^ 1,500 watts SPACE HEATER used for 4 hours/day mid-peak = $23.76/month* on-peak = $32.40/month* AIR CONDITIONER 900 watts WINDOW A/C used for 4 hours/day mid-peak = $14.25/month* on-peak = $19.44/month* *based on 30 days ^example is calculated using electricity prices for time-of-use only, does not include Delivery or Regulatory Charges TIME REALLY IS MONEY Don t let a high watt appliance lead you to think that an appliance is inefficient as it may only be in use for a short period of time. You may want to look at your total costs over time. Be sure to look at what you re using and for how long. You may be surprised with how making simple adjustments to your energy use can make a big difference in your bill. For more information, tips and resources, visit 9

Electrical Safety AT HOME at Home & Outdoors Become familiar with your home s electrical equipment. The Electrical Safety Authority ( ESA ) suggests a few common signs that could signal a potential hazard and how homeowners can avoid them. Dim, flickering or surging lights can be a sign of a loose connection in a lighting circuit, fixture or your electrical service, and can present the risk of electrical shock or become a fire hazard. Avoid it. If you detect dim, flickering or surging lights in your home, contact a Licensed Electrical Contractor. Fuses that constantly blow or breakers that often trip indicate overloading of the circuit or possible faulty electrical wiring or equipment, which can cause electrical shock or become a fire hazard. Avoid it. Regularly check for these hazards and if you spot any, contact a Licensed Electrical Contractor. Switches or fuses that are hot to the touch may have too much power running through it and is a serious fire hazard. Avoid it. Turn off the switch or remove the fuse immediately and contact a Licensed Electrical Contractor. OUTDOORS Whether you re building a deck or doing yard work, these electrical safety tips can help keep you and your family safe. Call before you dig. Planting a tree, building a deck or a fence? Contact Ontario One Call to get a free locate so you can dig safely. Remember, you are liable for any damage or injury caused by interfering with any buried infrastructure. Look up! Look out! Trimming trees, cleaning eaves troughs or inspecting a roof can bring you close to overhead power lines. Be aware of where they cross your yard and keep you and your ladder or pruner at least three (3) metres away. When you move a ladder, always carry it horizontally not vertically. Power up safely outside. Use extension cords that are rated for outdoor use, and check extension cords and appliance cords regularly they can become brittle and crack from exposure to the elements. Store them indoors over the winter if you re not using them. 10 Save energy. Save money!

Safey First Quiz QUESTION 1: When digging to plant a tree, build a deck or a fence, when are you required to call Ontario One Call for a locate? a) When you dig more than 3 feet deep b) When you dig more than 5 feet deep c) Before you dig QUESTION 2: How close do you believe you can safely come to a downed overhead power line, such as a downed line caused by a storm or accident? For more safety information, tips and resources, visit and esasafe.com a) 1 to less than 5 metres (3 to less than 16 feet) b) 5 to less than 10 metres (16 to less than 33 feet) c) 10 metres or more (33 feet or more) QUESTION 3: If you were in a vehicle such as a car, truck or bus and an overhead power line came down on top of it, which of the following options do you believe is safer? a) Get out quickly and seek help b) Stay in the vehicle until power has been disconnected from the line Answers: Question 1: c, Question 2: c, Question 3: b 11

Get outage news anywhere, anytime Visit our website at for our outage map and twitter feed Follow us on Twitter @VeridianTweets Call our 24-hour Outage Hotline at 1-866-579-6819 Contact Us! General Business Enquiries Ajax/Pickering: 905-427-9870 All other service areas: 1-888-445-2881 Email: generalenquiry@ Customer Services Department (all service and connection related enquiries) Ajax/Pickering: 905-427-9870 Belleville: (Construction & Engineering enquiries) 613-966-1235 Gravenhurst: 705-687-2321 All other service areas: 1-888-445-2881 Email: service@ Customer Care Department (for all billing related enquiries) Ajax/Pickering: 905-420-8440 All other service areas: 1-888-420-0070 Email: billingenquiries@ Conservation for Home Email: conservation@ Web: /conservation Conservation for Business Kirsten Hutka Phone: 905-427-9870 ext. 5210 Phone: 1-888-445-2881 Email: khutka@ Melanie Walls Phone: 905-427-9870 ext. 3257 Phone: 1-888-445-2881 Email: mwalls@