CITIZENS CHARTER CITIZEN S CHARTER CENTER FOR INTERNATIONALTRADE EXPOSITIONS AND MISSIONS

CITIZENS CHARTER CITIZEN S CHARTER CENTER FOR INTERNATIONALTRADE EXPOSITIONS AND MISSIONS

TABLE OF CONTENTS TABLE OF CONTENTS About CITEM Vision Mission Core Values Performance Pledge Core Function Primary Frontline Services Type of Participation For Signature Events Held Locally New Participants Regular Participants Foreign Participants For International Trade Fairs Participation Qualification Requirements for Participation Participation Procedure Feedback and Redress Mechanics CITEM Trade Fair Rates 4 6 8 9 10 20 21 C I T E M REVISED CITIZEN S CHARTER Page 3

CENTER FOR INTERNATIONALTRADE EXPOSITIONS AND MISSIONS CITEM: AN OVERVIEW The Center for International Trade Expositions and Missions (CITEM) is the export promotion arm of the Philippines Department of Trade and Industry (DTI). For 33 years, CITEM has established the country s image as the premier destination for quality export products and services. It continues to set the highest standards of creativity, excellence, and innovation to achieve export competitiveness in the international market. As the prime mover in export marketing, CITEM takes the lead in export-driven programs, spearheads official participation in overseas trade fairs, and organizes signature trade events in the Philippines and high-profile promotional activities in key markets abroad. CITEM undertakes Design for Export initiatives: Brand Building Export Coaching Merchandise Development Young Talent Development Local-International Talent Collaboration Permanent Showroom CITEM REVISED CITIZEN S CHARTER As of 21 July 2017 Page 4 CITEM REVISED CITIZEN S CHARTER As of 21 July 2017 Page 5

Vision Vision By 2023, CITEM is a globally recognized export promotion authority that brings Philippine products and services in priority markets. Mision Statement Mission Statement We enable Philippine companies to become global champions through sustainable export promotion programs and activities. Core Values Core Values Stakeholder centric, Excellence, Resource stewardship, Versatility, Empowerment CITEM REVISED CITIZEN S CHARTER As of 21 July 2017 Page 6 CITEM REVISED CITIZEN S CHARTER As of 21 July 2017 Page 7

PERFORMANCE PLEDGE PERFORMANCE PLEDGE REVISED CITIZENS CHARTER CITEMs Core Functions CITEM s Core Functions 1 Organize official Philippine participation in overseas trade fairs, exhibitions, and expositions in accordance with the export promotion program of the Department of Trade and Industry; C - Client-focused We commit to the development of the micro, small, and medium enterprises (msmes) through client-focused export marketing and development promotion programs; Institutionalize locally held international trade fair organization for the promotion of Philippine products and services; and, Implement programs designed to upgrade the quality of Philippine products and services to international standards. I - Integrity T - Timeliness E - Excellence We commit to uphold the principle of integrity in public service; We commit to deliver timely and efficient service; We commit to set the standards of excellence that would empower clients and stakeholders; and PRIMARY FRONTL INE SERVICE PRIMARY FRONTLINE SERVICE: To identify and promote export-ready Philippine products and services for the global market through effectively planned and managed trade fairs. M - Mover We commit to be an export mover of Philippine quality products and services through the creation and management of cost-effective trade promotion programs. C I T E M REVISED CITIZEN S CHARTER Page 8 C I T E M REVISED CITIZEN S CHARTER Page 9

TYPE OF PARTIC IPATION TYPE OF PARTICIPATION I. For SIGNATURE EVENTS HELD LOCALLY 2 1. NEW PARTICIPANTS 1.1. Definition Philippines-based or local companies that have not joined any edition of CITEM signature events; or old/regular exhibitors registered under a new company name; or, which did not join at least one edition for the past 3 years (in the case of Manila FAME), or for the past two editions (in the case of IFEX Philippines), the latter being biennial (or held every two years). 1.2. Qualification 1.2.1. Must be a duly registered manufacturing, export, or trading company firm in the Philippines that preferably has at least one year direct export experience/with export potential; 1.2.2. Must carry 100% Philippine made products 3 1.2.3. No pending valid business or administrative complaint/s filed by third parties, CITEM, DTI, or any Philippine court 1.2.4. No obligation with CITEM; and 1.2.5. Not included in the DTI Watchlist. 1.3. Requirements for Participation 1.3.1. Complete, filled-up Contract ; 1.3.2. Certified true copies of the following registrations: SEC, DTI/BOI Certification, and BIR; 1.3.3. Original copies of valid License to Operate (LTO) for participants carrying food and food-related products only, and other food certifications as may be required, such as FDA registration or application, the Certificate of Product Registration (CPR), among others. Photocopies of said documents will be attached to the completed Contract 1.3.4. Institutional brochure/catalogue that includes the following: company profile, product photos, map/site sketch where company is located; 1.3.5. Operational website and e-mail address; 1.3.6. Whenever required, export documents/copies of purchase orders (P.O.) from exporters/major local retailers are needed to substantiate export-readiness and reliability or bank certification/copies of export declaration. 1.3.7. Export-related training/seminar certificates (attended by owner or manager). Compulsory to Manila FAME participants, and IFEX Philippines exporters; and 1.3.8. Other requirements that must be submitted upon advice of Secretariat are as follows: a. Submission of at least five (5) pieces of products samples with fully accomplished Product Information Sheet per item, and b. Schedule of factory visits by the CITEM Officer and/or DTI Regional Office representative/s. 1 As mandated in EO 989 s.1984, EO 133, s.1988, and reiterated in the approved Rationalization Plan dated 24 January 2008 2 CITEM organizes the following trade shows: Manila FAME which is held bi-annually, and International Food Exhibition (IFEX) Philippines which is held every two years. 3 Products 100% made, manufactured, processed by hand or machine in the Philippines. Products with imported composition, ingredients or raw materials, are acceptable provided, however, the finished product is produced, manufactured, and finished in the Philippines. 3 Contract may be personally obtained from CITEM s project coordinators and can be downloaded from the project websites through www.citem.com.ph. C I T E M REVISED CITIZEN S CHARTER Page 10 C I T E M REVISED CITIZEN S CHARTER Page 11

1.4 Participation Procedure STEP APPLICANT/CLIENT CITEM PERSON IN CHARGE FEES FORM STEP APPLICANT/ CLIENT CITEM PERSON IN CHARGE FEES FORM A. Stage 1 Submits duly signed and accomplished original application contract form complete with requirements. 2 Receives feedback from the coordinator regarding status of application including scheduling of company/ factory visit, if application is approved. B. Screening/Evaluation Stage 1 Awaits confirmation of scheduled company/factory visit 3 Undertakes necessary preparation for the visit 4 Facilitates company/factory visit 5 Waits result of company/ factory visit Accepts and assesses application form and completeness of requirements. Gives notice to applicant regarding status of application and submitted documents 4 Coordinates company/ factory visit, and, if necessary, with the DTI Regional/Provincial Office concerned. 5 Undertakes pre-travel arrangements and necessary requirements in preparation for the visit of sector concerned or concerned DTI Trade Promotions Officer (TPO) 1 day / DTI TPO Conducts company/ factory visit 6 / DTI TPO Evaluates and recommend status of application / DTI TPO 3 Exhibitor Audit 3 Contract may be personally obtained from CITEM s project coordinators and can be downloaded from the project websites through www.citem.com.ph. 4Aside from personal notification, trade show applicants may receive feedback regarding the status of their submitted documents via landline, mobile phone, facsimile, or e-mail notices. 5 In some cases, CITEM - and in cooperation with DTI Regional and Provincial Offices - may opt to conduct a company/factory visit to completely evaluate readiness for the demands of the international market. 6 Some company/factory visits are carried out by and in coordination with the DTI Regional/Provincial TPOs when needed, especially in cases where geographical accessibility presents a challenge. C. Confirmation of Acceptance and Processing Stage 1 Receives Notice of Acceptance of Participation and copy of Contract 2 Settles payment for participation Furnishes CITEM Cashier a copy of the transaction slip that was issued when payment has been made. Sends notice of application status. If approved, a billing statement and contract form accompanies said notice, If disapproved, sends notice of regret Accepts payment of qualified trade fair participant 8 Modes of payment accepted are: a. Cash via the CITEM Cashier; b. Manager s Check; c. Company Check (may be accepted at least 30 days before the fair proper and is subject to CITEM Guidelines on issuance of company checks); d. Credit card; e. PNB/DBP On-Line Branches END OF TRANSACTION TOTAL NO. OF WORKING DAYS: 5 DAYS Accounting Officer, to issue the billing statement Cashier Please refer to matrix of fees on page 19 As specified in the invoice 9 7 Subject to change. Some of CITEM s booth rates may differ, depending on the trade show. Refer Annex A for existing schedule of fees or consult your respective project coordinators for details, or visit the various project sites through www.citem.com.ph 8Accepts downpayment or full payment depending on the fair s policy. Please contact the project coordinator for more information. 9As previously stated, participation rates may differ. Refer to the invoice issued through your respective CITEM project coordinator. Notice of Acceptance and Contract Official Receipt (OR) C I T E M REVISED CITIZEN S CHARTER Page 12 C I T E M REVISED CITIZEN S CHARTER Page 13

For REGULAR PARTICIPANTS 2.3 Participation Procedure STEP APPLICANT/CLIENT CITEM DURATION OF ACTIVITY PERSON IN CHARGE FEES FORM 2. For REGULAR PARTICIPANTS 2.1. Qualification 2.1.1. Must be a duly registered manufacturing, export, or trading firm in the Philippines that has joined at least one CITEM-organized trade fair for the past 3 years (for Manila FAME), or for the past two editions (for IFEX Philippines) 2.1.2. Must carry 100% Philippine made products 2.1.3. No pending valid business or administrative complaint/s filed by third parties, CITEM, DTI, or any Philippine court 2.1.4. Must have not violated any rules of the show according to the Manila FAME/IFEX Philippines Table of Violations and Sanctions 2.1.5. Must have no outstanding balance and is able to submit complete reports and/or required forms in connection with previous participation in CITEM-organized local and international shows; and 2.1.6. Not included in the DTI Watchlist. 2.2. Requirements for Participation 2.2.1. Complete, filled-up Contract ; 2.2.2. Certified true copies of the following registrations: SEC, DTI/BOI Certification, and BIR; (BIR-Pasay City Branch Certificate of Registration if with intent to sell on retail at the venue during the show) 2.2.3. Original copies of valid License to Operate (LTO) for participants carrying food and foodrelated products only, and other food certifications as may be required, such as FDA registration or application, the Certificate of Product Registration (CPR), among others. Photocopies of said documents will be attached to the completed Contract 2.2.4. Institutional brochure/catalogue that includes the following: company profile, product photos, map/site sketch where company is located; 2.2.5. Product photos of the company s new, best seller and traditional products; and 2.2.6. Operational website and e-mail address. 1 Submits duly signed and accomplished original application contract form complete with requirements. 2 Receives Notice of Acceptance of Participation and copy of Contract 1 Settles participation fees. If payment has been made through PNB and DBP, the applicant/exhibitor furnishes CITEM Cashier a copy of the transaction slip that was issued when payment has been made. Furnishes CITEM Cashier a copy of the transaction slip that was issued when payment has been made. Accepts and assesses application form and completeness of requirements. If complete, client may immediately pay reservation fee. Sends notice of application status. If approved, a billing statement and contract form accompanies said notice, If disapproved, sends notice of regret Accepts payment of qualified trade fair participant 11 Modes of payment accepted are: a. Cash via the CITEM Cashier; b. Manager s Check endorsed to CITEM Cashier; c. Company Check endorsed to CITEM Cashier (may be accepted at least 30 days before the fair proper and is subject to CITEM Guidelines on issuance of company checks); d. Credit card; and, e. PNB/DBP On-Line Branches of sector concerned Accounting Officer, to issue the billing statement Please refer to matrix of fees on page 19 Cashier As specified in the invoice as this refers to bank-related procedures/ transactions. END OF TRANSACTION / DTI TPO Notice of Acceptance and Contract Official Receipt Bank Transaction Slip TOTAL NO. OF WORKING DAYS: 1.5 DAYS 10 Subject to change. Some of CITEM s booth rates may differ, depending on the trade show. Refer Annex A for existing schedule of fees or consult your respective project coordinators for details, or visit the various project sites through www.citem.com.ph 11 Accepts downpayment or full payment depending on the fair s policy. Please contact the project coordinator for more information. C I T E M REVISED CITIZEN S CHARTER Page 14 C I T E M REVISED CITIZEN S CHARTER Page 15

For Foreign Participants 3. 4 Participation Procedure STEP APPLICANT/CLIENT CITEM DURATION OF ACTIVITY A. Stage PERSON IN CHARGE FEES FORM 3. For FOREIGN PARTICIPANTS 3.1. Definition Foreign participants are foreign-owned companies registered as manufacturing, exporting or trading firm based outside the Philippines; or duly-registered Philippines-based foreign companies with established production capacity and carrying non-philippines made products. 3.2. Qualification 3.2.1. Products must be of quality that conforms to the standards of international shows. 3.2.2. Must have not violated any rules of the show in accordance to the Exhibit s Table of Violations and Sanctions (not applicable to new applicants) 3.2.3. No outstanding balance or obligation with CITEM, and is able to submit complete reports and/or required forms in connection with previous participations 3.2.4. No pending valid business or administrative complaint/s filed by third parties, CITEM, DTI, or any Philippines court; 3.2.5. Not included in the DTI Watchlist. (Foreign applicants with factories in the Philippines are considered local applicants.) 3.3 Requirements for Participation 3.2.1 Complete, filled-up Contract ; 3.2.2 Institutional brochure/catalogue that includes the following: company profile, product photos, map/site sketch where company is located; 3.2.3 Product Profile (product information sheet with product photos) 3.2.4 Operational website and e-mail address 3.2.5 Booth Design / Concept 3.2.6 List of Members / Participating Companies (if group participation) 1 Submits duly signed and accomplished original application contract form complete with requirements. 2 Receives Notice of Acceptance of Participation and copy of Contract 3 Settles participation fees. If payment has been made through PNB and DBP, the applicant/exhibitor furnishes CITEM Cashier a copy of the transaction slip that was issued when payment has been made Accepts and assesses application form and completeness of requirements. Sends notice of application status. If approved, a billing statement and contract form accompanies said notice, If disapproved, sends notice of regret Accepts payment of qualified trade fair participant Modes of payment accepted are: a. Cash via the CITEM Cashier; b. Manager s Check endorsed to CITEM Cashier; c. Company Check endorsed to CITEM Cashier (may be accepted at least 30 days before the fair proper and is subject to CITEM Guidelines on issuance of company checks); d. Credit card; and, 2 days Accounting Officer, to issue the billing statement Please refer to matrix of fees on page 19 Cashier As specified in the invoice Contract Notice of Acceptance and Contract Official Receipt Furnishes CITEM Cashier a copy of the transaction slip that was issued when payment has been made e. PNB/DBP On-Line Branches as this refers to bank-related procedures/ transactions. END OF TRANSACTION TOTAL NO. OF WORKING DAYS: 3 DAYS C I T E M REVISED CITIZEN S CHARTER Page 16 C I T E M REVISED CITIZEN S CHARTER Page 17

FOR INTERNATIONAL TRADE FAIRS PARTICIPATION II. FOR INTERNATIONAL TRADE FAIRS PARTICIPATION 2.1 Qualification 2.1.1. Must be a duly registered manufacturing, export, or trading firm in the Philippines that has at least one year direct export experience/with export potential 2.1.2 Must have joined at least one CITEM-organized trade fair from the last 2 years or have committed participation to CITEM s upcoming signature event; 2.1.2. Must carry 100% Philippine-made products, processed by hand or machine in the Philippines. Products with imported composition, ingredients, or raw materials, are acceptable provided however, the finished product is produced, manufactured, assembles, and finished in the Philippines. 2.1.3. No pending valid business or administrative complaint/s filed by third parties, CITEM, DTI, or any Philippine court; 2.1.4. Must have no outstanding balance with CITEM and is able to submit complete reports and/or required forms in connection with previous participation in CITEM-organized local and international shows; and 2.1.5. Not included in the DTI Watch List. 2.2 Requirements for participation 2.2.1 Complete, filled-up Contract ; 2.2.2 Copies of the following registrations for authentication and evaluation purposes: SEC, DTI/ BOI Certification, and BIR; 2.2.3 Institutional brochure/catalogue that includes the following: company profile, product photos, map/site sketch where company is located; 2.2.4 Preferably an endorsement letter/certificate of membership from any nationally recognized trade organization or registered business service organization; 2.2.5 Preferably with operational website and e-mail address; and, 2.2.6 As may be required, especially for international food shows, food certifications must be submitted such as organic, FDA License to Operate (LTO), Kosher, Halal certifications, US FDA recognition, and GMP and HACCP accreditation. Coordinate with International Operations Division. 3. 4 Participation Procedure STEP APPLICANT/CLIENT CITEM DURATION OF ACTIVITY 1 Submits duly signed and accomplished application contract form complete with requirements (in original or scanned copies). 2 Receives Notice of Acceptance of Participation and copy of Contract 3 Settles participation fees. If payment has been made through PNB and DBP, the applicant/exhibitor furnishes CITEM Cashier a copy of the transaction slip that was issued when payment has been made. Furnishes CITEM Cashier a copy of the transaction slip that was issued when payment has been made Accepts and assesses application form and completeness of requirements. Sends notice of application status. If approved, a billing statement and contract form accompanies said notice, If disapproved, sends notice of regret Accepts payment of qualified trade fair participant Modes of payment accepted are: a. Cash via the CITEM Cashier; b. Manager s Check endorsed to CITEM Cashier; c. Company Check endorsed to CITEM Cashier (may be accepted at least 30 days before the fair proper and is subject to CITEM Guidelines on issuance of company checks); d. Credit card; and, e. PNB/DBP On-Line Branches PERSON IN CHARGE 2 days FEES Please refer to matrix of fees on page 19 FORM Contract Acknowledgement Cashier Official Receipt as this refers to bank-related procedures/ transactions. Bank Transactional Slip END OF TRANSACTION 10 Subject to change. Some of CITEM s booth rates may differ, depending on the trade show. Refer Annex A for existing schedule of fees or consult your respective project coordinators for details, or visit the various project sites through www.citem.com.ph 11 Accepts downpayment or full payment depending on the fair s policy. Please contact the project coordinator for more information. TOTAL NO. OF WORKING DAYS: 3 DAYS 13 Subject to change. Rates may differ depending on the trade show. Consult your respective project coordinators for details, or visit the various project sites through www.citem.com.ph C I T E M REVISED CITIZEN S CHARTER Page 18 C I T E M REVISED CITIZEN S CHARTER Page 19

FEEDBACK AND REDRESS MECHANISMS CITEM Trade Fair Rates Annex A: CITEM Trade Fair Rates* Manila FAME Schedule of Fees (April & October) III. FEEDBACK AND REDRESS MECHANISMS (please see attached HRDMD s Feedback for your reference) VENUE SPACE/AREA CATEGORY RATE/SQ.M. PHP IF WITH BOOTH SYSTEM World Trade Center (Main Hall) Raw Space 3,600.00** + P850.00/sq.m. World Trade Center (Tent) Raw Space 3,200.00** +P850.00/sq.m. Please let us know how we may serve you better! Philippine Trade Training Center (Main Hall) Raw Space 2,500.00** Share us your comments, suggestions, or recommendations through any of the following: Talk to our Customer Relations Officer at the CITEM Lobby; *As of August 2016 International Food Exhibition (IFEX) Philippines (2017) SPACE/AREA CATEGORY APPLICABLE RATES for IFEX 2017 Fill up the Feedback available in the CITEM Information Desk and drop it in the Suggestion Box located at the lobby; Give us a call through + (63 2) 831 2201 or send us your feedback through fax no. 832-3965 or e-mail through info@citem.com.ph. We will attend to your notice/correspondence promptly. Thank you for helping us improve our services. A. Food Philippines Hall (minimum of 9 sqm)* 1. Raw Space 2. Shell Scheme B. International Hall 1. Raw Space (minimum of 54 sqm) 2. Shell Scheme C. Retail Hall/ Marketplace* 1. Raw Space (minimum of 4 sqm) 2. Shell Scheme *Local rates are applicable to local exhibitors only. PhP 2,700.00 / sqm PhP 3,300/ sqm USD 145.00 / sqm USD 165.00 / sqm PhP2,200.00 / sqm PhP2,850.00 / sqm Overseas Trade Fair Participation SECTOR/S APPLICABLE RATES FOR 2017 Food, Home and Fashion Cost Sharing Scheme ranging from 30% to 50% from Total Cost/ or Cost Sharing Scheme based on the Cost Recovery Ratio (CRR). C I T E M REVISED CITIZEN S CHARTER Page 20 C I T E M REVISED CITIZEN S CHARTER Page 21

NOTES NOTES: NOTES NOTES: C I T E M REVISED CITIZEN S CHARTER Page 22 C I T E M REVISED CITIZEN S CHARTER Page 23

Center for International Trade Expositions and Missions (CITEM) Golden Shell Pavilion, Roxas Blvd. cor. Sen. Gil J. Puyat Ave. Pasay City 1300, Philippines Telephone: (+632) 831.2201 / 832.3956 Fax: (+632) 834.0177 / 832.3965