Welcome to Hahn Air One Globe One Ticket ASTA 16 November 2011 Welcome to Hahn Air 17 November, 2011 0
Speaker Steve Beck Director Global Account Management North America Welcome to Hahn Air 17 November, 2011 1
Content A little excursion... Travel agents in the past Travel agents today Selling Air: The workflow Reservation, Pricing, Ticketing Hahn Air the Ticketing Expert Hahn Air story Hahn Air s Benefits and Services How do You benefit from Hahn Air? Welcome to Hahn Air 17 November, 2011 2
Let s start with a little excursion... Welcome to Hahn Air 17 November, 2011 3
Travel agents in the past Make offer to customer Sell offer to customer Content organised by specialists Uniform prices Welcome to Hahn Air 17 November, 2011 4
Travel agents today Content available through GDS Other electronic media Content available to customer Welcome to Hahn Air 17 November, 2011 5
Selling Air: The workflow Consulting Reservation Pricing Ticketing Invoicing Sales Fulfilment Service charge Investment of time & effort Welcome to Hahn Air 17 November, 2011 6
Selling Air: The workflow Consulting Reservation Pricing Ticketing Invoicing Sales Fulfilment Service charge Investment of time & effort Is fulfilment always possible in GDS? Welcome to Hahn Air 17 November, 2011 7
Reservation, Pricing and Ticketing Consulting Reservation Pricing Ticketing Invoicing Airline must Airline must Airline must participate in file fares participate in GDS ARC Reservation is possible regardless if pricing/ ticketing is possible Welcome to Hahn Air 17 November, 2011 8
Ticketing If ticketing is NOT possible Travel agent Traveller Invested time & effort Expectations ti not met NO service charge NO electronic ticket Welcome to Hahn Air 17 November, 2011 9
Problems with ticketing Ticketing is not possible, because Airline is not member of ARC or BSP Single Airline Ticketing Combination of airlines cannot be issued on one single document Multi ltiairline Ticketing Welcome to Hahn Air 17 November, 2011 10
Your solution: Hahn Air the Ticketing Expert Use Hahn Air Validating Carrier Services for Single Airline Ticketing Multi Airline Ticketing Welcome to Hahn Air 17 November, 2011 11
Hahn Air the Ticketing Expert A simple ticketing process Four easy steps in your GDS to issue on HR-169 1. 2. 3. 4. Book flight segment(s) and complete booking Quick Check airline(s) on www.hahnair.com Get fare quote using Hahn Air as validating carrier Issue electronic ticket on HR-169 Welcome to Hahn Air 17 November, 2011 12
Hahn Air the Ticketing Expert No HR segment required in HR-169 ticket No additional agreement needed No HR service fee for credit cards Welcome to Hahn Air 17 November, 2011 13
Hahn Air the Ticketing Expert 190 markets (BSPs/ ARC) Available for 85,000 IATA and IATAN travel agents All major GDS worldwide More than 250 airlines Welcome to Hahn Air 17 November, 2011 14
Welcome to Hahn Air 17 November, 2011 15
Hahn Air story 1994 2000 2001 2008 founded as a regional carrier in Germany official start of Hahn Air s ticketing platform IATA membership moving to 100% e-ticketing; operating industry s leading universal E-Ticketing platform 2011 Your Ticketing Choice Our Commitment 2011 service initiative iti for travel agencies worldwide Welcome to Hahn Air 17 November, 2011 16
Hahn Air s Benefits and Services Website www.hahnair.com Welcome to Hahn Air 17 November, 2011 17
Hahn Air s Benefits and Services Quick Check prior to ticketing on HR-169 for Single Airline Ticketing (most partners) Multi Airline Ticketing (all partners) Welcome to Hahn Air 17 November, 2011 18
Hahn Air s Benefits and Services Airline profiles Welcome to Hahn Air 17 November, 2011 19
Hahn Air s Benefits and Services Route Maps Welcome to Hahn Air 17 November, 2011 20
Hahn Air s Benefits and Services Ticketing Assistant Welcome to Hahn Air 17 November, 2011 21
How do You benefit from Hahn Air? 2. Partnership Waive your Debit Memo Welcome to Hahn Air 17 November, 2011 22
How do You benefit from Hahn Air? 3. Security Insurance against insolvency Welcome to Hahn Air 17 November, 2011 23
How do You benefit from Hahn Air? 4. One-Stop-Support Local Hahn Air Support Phone: 1 877 HR169HR (+1-877-471-6947) Phone: +1-612 -208-1269 email: service@hahnair.com Welcome to Hahn Air 17 November, 2011 24
How do You benefit from Hahn Air? Register today! Welcome to Hahn Air 17 November, 2011 25
Coming soon Enhanced One-Stop-Support pp Global Hahn Air Service Desk Available 15 hours a day, 9:00 a.m. to midnight CET Support in 6 languages: English, Spanish, Portuguese, French, Italian, and German Phone: 1 877 HR169HR (1-877-471-6947) email: service@hahnair.com h i Website: Request Form Welcome to Hahn Air 17 November, 2011 26
Thank you for attending today Steve Beck s.beck@hahnair.com h Welcome to Hahn Air 17 November, 2011 27