Innovation & Expertise 60 Backed by more than years of industry experience DISTRIBUTION INVENTORY MANAGEMENT RETURNS MANAGEMENT REPAIR & REFURBISHMENT ASSET VALUE RECOVERY
Your Total Solution FOR SUPPLY CHAIN MANAGEMENT W ith decades of industry experience, Encompass is a market leader in forward and reverse supply chain management and high-tech repair services. We offer solutions for a diverse and expanding range of consumer and commercial products, with focus on electronics, appliance, HVAC, computer, imaging, professional video & broadcast and personal care products. Encompass provides comprehensive, end-to-end services for OEMs, third-party administrators, retailers, servicers and consumers. Call Center/ Dispatch Forward & Reverse Logistics Service Incident Management Parts Logistics We manage all stages of the product life cycle, including: Finished goods and replacement parts logistics Board repair and product refurbishment Returns management Repair & Refurbishment Claims Management Asset value recovery Eco-friendly disposal Encompass is backed by a dedicated team of seasoned supply chain and after-sales service professionals spanning multiple industries. Our customers rely on our extensive expertise and leading-edge infrastructure to help improve their service levels and maximize profitability. Comprehensive Logistics Management Data Capture/ Reporting Asset Recovery Recycling End-to-End Services Leveraging strategically-located warehouse and distribution facilities, Encompass delivers world-class logistics services for OEM finished goods and replacement parts, components and accessories. 3PL & 4PL Options We have more than 60 years of experience in managing genuine replacement parts. Through our robust e-commerce website encompassparts.com, we provide access to 8+ million original parts SKUs from nearly 200 leading manufacturers to ensure superior fill rates. Warehouse & Inventory Management Encompass also offers an array of value-added services, enabling our customers to outsource any segment of the supply chain that is chipping away at profits or distracting from core competencies. Demand Forecasting & Planning Global Sourcing & Fulfillment Transportation Logistics parcel, truck and container load shipments and relationships with top carriers Custom Systems Integration & Detailed Performance Reporting Comprehensive Call Center Support & Live Web Chat Service JIT Delivery Quality Assurance Testing Customs Compliance 043 Encompass Stapled Insert.indd 2 10/12/15 11:46 AM
Solutions for Customers THROUGHOUT THE SUPPLY CHAIN Third-Party Administrators Manufacturers The industry s top manufacturers partner with Encompass for expert forward and reverse logistics services. By outsourcing supply chain management to Encompass, manufacturers can stay focused on anticipating consumer demand and developing innovative products. Advantages for Manufacturers Service contract management can be complex, especially when multiple vendors are involved. To streamline the process, Encompass can serve as your single point of contact, ensuring the satisfaction of your consumer customers through quick resolution of their product issues. Advantages for Third-Party Administrators Single-source, turnkey capabilities High quality depot repair Consumer Call Center support Return authorization management Strategically-located distribution and repair facilities Web-based, real-time reporting Eliminates parts obsolescence Comprehensive asset management programs In-house board rebuilding Core management Technical support for field servicers Customized technology interfacing Strengthened consumer brand loyalty, enhancing Net Promoter scores Integrated claims management Flexible outsourcing options Fixed vs. variable costs Eliminates IT costs Reduced transit time and freight costs Core management Customized performance reporting Retailers Encompass serves many of the country s largest national retailers with a focus on quickly and efficiently handling any issues their customers may experience with their products. From delivering quality parts and accessories to managing returns to providing repair services, Encompass can facilitate any point in the post-sale process. Repair Service Providers Thousands of professional servicers rely on Encompass to quickly and accurately deliver high-quality OEM replacement parts, installation supplies and service aids for world-leading manufacturer brands. Advantages for Service Providers Advanced e-commerce site with mobile app and text service Access to 8+ million genuine parts SKUs & nearly 200 manufacturer brands Real-time competitive pricing Online ordering & account management Online returns processing & core management Green Choice Parts and compatible parts Advantages for Retailers End-to-end turnkey capabilities Fast resolution of product issues Consumer Call Center support Disposition of unrepairable products PARTner Profits revenue sharing program Customized reporting Core management 043 Encompass Stapled Insert.indd 1 Encompass partners with in-country suppliers to serve the Latin America market. For more information, please call 954.723.9191 ext. 1336 10/12/15 11:46 AM
Encompass supplies world-leading manufacturer brands: Leading-Edge Technical Expertise Encompass provides top quality repair service, using the latest diagnostic tools and technology. With highly-skilled certified technicians and 25+ years of experience in depot repair and reverse logistics, we specialize in extending product value to optimize the brands of our customers and ensure the complete satisfaction of their consumer end users. Board-Level & Depot Repair Advance Exchange Diagnostic Testing & Failure Analysis Consumer & Dealer Technical Support Product Refurbishment Custom Packaging & Distribution In-home & On-site Field Service Support Cloud-based Software for Field Service Dispatch & Service Management Proud members of : Proud Member of United Services Association National Electronics Service Dealers Association 043 Encompass Stapled Insert.indd 3 10/12/15 11:47 AM
Maximizing Product Value Encompass can help your business maximize the value of obsolete and defective products through our asset management services. From parts reclamation to repairing or refurbishing goods for sale through alternate market channels to liquidating end-of-life products through salvage companies, we provide an array of options to recover full value from your products. Green Choice Parts Encompass is proud to offer Green Choice Parts, an environmentally-responsible, cost-effective parts reclamation program. Through Green Choice Parts, quality working parts are harvested for reuse in repairing defective electronics products, significantly GreenChoiceParts.com minimizing repair and replacement costs. Green Choice Parts not only prevents electronics components from being discarded in landfills, but the program helps extend the life of products deemed beyond economical repair. Encompass also offers customers the ability to market their reclaimed components through Green Choice Parts and share in revenue. For manufacturers, provides outlet for excess inventory For retailers, provides disposition of returned goods For servicers, provides channel for excess parts For TPAs, provides ROI for recovered assets 043 Encompass Stapled Insert.indd 4 e-recycling For unrepairable or discontinued goods, we assist our customers in adhering to environmental and security regulations for product disposal. We use only state-certified and federally-approved partners for recycling in full compliance with government requirements. To protect information privacy and maintain strict security, we follow Department of Defense and HIPAA standards for computer hard drive data removal. 10/12/15 11:47 AM
INNOVATION & EXPERTISE BACKED BY MORE THAN 60 YEARS OF INDUSTRY EXPERIENCE Encompass Supply Chain Solutions Inc. encompassparts.com encompass.com Headquarters / Distribution & Reverse Logistics Facility 775 Tipton Industrial Drive Lawrenceville, GA 30046 800.432.8542 Distribution Facility 7060 State Road 84 #12 Fort Lauderdale, FL 33317 800.432.8542