Module 1 Understanding leadership To develop knowledge and understanding of leadership as required by a practising or potential first line manager. Learning outcomes (the learner will) Understand leadership styles Understand leadership qualities and review own leadership qualities and potential Assessment criteria Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations Explain why these leadership styles or behaviours are likely to have a positive or negative effect on individual and group behaviour Assess own leadership behaviours and potential in the context of a particular leadership model and own organisation s working practices and culture, using feedback from others Describe appropriate actions to enhance own leadership behaviour in the context of the particular leadership model
Module 2 Developing the self and others. To develop knowledge and understanding of developing self and others as required by a practising or potential first line manager. Learning outcomes (the learner will) Know how to identify development needs Know how to develop self and others to achieve organisational objectives Assessment criteria Identify own learning style(s) and that another member of the team Use a simple technique for identifying own development needs and the development needs of another team member Identify potential barriers to learning & Explain how barriers to learning can be overcome Briefly analyse learning/development options to meet need(s) of self and another member of the team Identify support mechanisms for the development of self and another member of the team Prepare a development plan to achieve a learning objective for self Describe a method that could be used to monitor the development of self and another member of the team
Module 3 Understanding how to establish an effective team To develop an introductory knowledge and understanding of team building as required by a practising or potential first line manager. Learning outcomes (the learner will) Understand how to develop and maintain effective working relationships Understand how to build a team Assessment criteria Explain the benefits of effective working relationships in developing and maintaining the team Describe behaviours which could develop and maintain trust at work Explain the role of communication in developing effective team working Explain the differences between a group and a team Describe the stages of an established model of group formation Explain how a manager could benefit from knowing team members preferred roles as defined in an established team role model
Module 4 Understanding conflict management in the workplace To develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first line manager. Learning outcomes (the learner will) Understand conflict management in the workplace Assessment criteria Identify causes of conflict at work Describe the stages in the development of conflict Explain the effects of conflict on individual and team performance at work Explain any recognised technique a manager could use to minimise and resolve conflict in the workplace Describe how a manager could promote a positive atmosphere in order to minimise the adverse effects of conflict
Module 5 Understanding how to motivate to improve performance The learner will be able to develop knowledge and understanding of motivation theory and how it can be applied in the workplace to improve performance as required by a practising or potential first line manager. Learning outcomes (the learner will) Understand the factors that influence motivation levels in the workplace Understand how a theory of motivation can be used to improve performance levels Assessment criteria Define the term motivation Describe the factors that may affect motivation levels in the workplace Explain how individual differences affect levels of motivation in the workplace Explain the potential impact on organisational performance if employee motivation levels are low Describe a recognised theory of motivation Describe ways in which knowledge of a theory of motivation can be used to improve performance in the workplace Explain how to use employee engagement to increase motivation levels
Module 6 Understanding communication processes in the workplace. The learner will be able to develop knowledge and understanding of the communication process in the workplace as required by a practising or potential first line manager. Learning outcomes (the learner will) Understand the nature and importance of the communication process in the workplace Understand the methods of communication Be able to assess own effectiveness in communication Assessment criteria Explain the importance of effective communication in the workplace Describe the stages in the communication cycle Identify possible barriers to communication in the workplace Explain how to overcome a potential barrier to communication Describe the main methods of written and oral communication in the workplace and their uses Identify the main advantages and disadvantages of written methods of communication Identify the main advantages and disadvantages of oral communication Explain how non-verbal communication can influence the effectiveness of oral communication Explain the value of feedback in ensuring effective communication Assess own performance in a frequently used method of communication Identify actions to improve own performance in communicating
Module 7 Giving briefings and making presentations The learner will be able to give a briefing and make a presentation in the workplace as required by a practising or potential first line manager. Learning outcomes (the learner will) Be able to plan a briefing or presentation Be able to conduct a briefing or presentation Be able to evaluate a briefing or presentation Assessment criteria Identify appropriate information in line with the objectives of the briefing or presentation Prepare a plan for the content of the briefing or presentation Use appropriate presentation techniques and aids to enhance understanding of the topic of briefing or presentation Present information clearly and logically Present information within agreed time limits Respond to questions raised accurately and clearly Design a simple evaluation form to gather feedback on briefing or presentation Use feedback to identify areas for improvement in presentation skills
Module 8 Solving problems and making decisions The learner will be able to solve problems and make decisions as required by a practising or potential first line manager. Learning outcomes (the learner will) Know how to describe a problem, its nature, scope and impact Know how to gather and interpret information to solve a problem Know how to evaluate options to make a decision Know how to plan, monitor and review the implementation and communication of decisions Assessment criteria Describe a problem, its nature scope and impact Gather and interpret information to identify possible solutions to a problem Prepare a summary of the options providing facts and evidence Apply a simple decision making technique to evaluate options to arrive at the best solution Plan the implementation and communication of the decision Describe which monitoring and review techniques could be used to evaluate outcomes
Module 9 Understanding organising and delegating in the workplace To develop knowledge and understanding of organising and delegating in the workplace as required by a practising or potential first line manager. Learning outcomes (the learner will) Understand how to organise people to achieve objectives Understand how to delegate to achieve workplace objectives Assessment criteria Explain the importance of making effective and efficient use of people s knowledge and skills while planning a team s work to achieve objectives Explain how to identify the appropriate person for an activity in the workplace Explain how human resource planning can be used to assure output and quality in the workplace Explain how to delegate tasks effectively Describe the benefits of empowerment in the workplace Identity barriers to delegation and how these can be overcome Explain a technique that could be used to monitor the outcomes of delegation in the workplace
LEVEL 5 Module 1 Learning outcomes (the learner will) Understanding the Management Role To appreciate the nature of the manager role and their ability to perform effectively Understand the organisation s purpose, stakeholders, structure and functional areas and managerial roles Understand the specific responsibilities of managers in enabling an organisation to achieve its goals Understand how communication and interpersonal relationships affect managerial performance in the workplace Evaluate personal development opportunities to improve own managerial skills Assessment criteria (the learner can) Describe the organisation s purpose and its stakeholders Explain the organisation s structure, functional areas and managerial roles Describe the specific responsibilities of middle managers in enabling the organisation to achieve its goals Explain how interpersonal relationships and communication skills affect managerial performance Identify barriers to communications and effective interpersonal relationships in the organisation and devise strategies to overcome these Critically assess own knowledge, skills, personal attributes and behaviour, and their effect on own managerial ability Identify areas for personal development to improve own managerial behaviour Plan and set priorities for future development
LEVEL 5 Module 2 Assessing your own Leadership Capability and Performance Learning outcomes (the learner will) Assessment criteria (the learner can) To develop the understanding and ability to lead teams to achieve organisational values and goals as required by a manager Understand leadership styles within an organisation Be able to review effectiveness of own leadership capability and performance in meeting organisational values and goals Be able to adopt an effective leadership style to motivate staff to achieve organisational values and goals Review the prevailing leadership styles in the organisation Assess the impact of the prevailing leadership styles on the organisation s values and performance Assess own ability to apply different leadership styles in a range of situations Assess own ability to communicate the organisation s values and goals to staff in own area Assess own ability to motivate others and build commitment to the organisation s values and goals Justify the most effective leadership style to motivate staff in own area, to achieve the organisation s values and goals Implement the most effective leadership style in order to motivate staff in own area to achieve
LEVEL 5 Module 3 Learning outcomes (the learner will) Developing and leading teams to achieve organisational Objectives To develop the understanding and ability to lead teams to achieve organisational values and goals as required by a manager Understand the importance of leading teams to achieve organisational goals and objectives Be able to develop and lead teams Assessment criteria (the learner can) Assess the effectiveness of own organisation in measuring team performance against organisational goals and objectives Evaluate the role of leadership in helping teams to achieve organisational goals and objectives Critically review own ability to develop and lead teams to achieve organisational goals and objectives Implement changes to own leadership style in order to more effectively develop and lead teams
LEVEL 5 Module 4 Learning outcomes (the learner will) Managing Individual Development To develop the ability to be able to manage individual development as required by a manager Be able to evaluate individual performance in an organisation Be able to implement a personal development plan, for an individual in an organisation Assessment criteria Conduct a performance gap analysis with an individual in your area of responsibility, to determine development needs Critically assess the suitability of a range of development vehicles to meet the needs of an individual within the organisation Devise and justify a personal development plan to meet the needs of an individual within the organisation Explain how the personal development plan will be monitored
LEVEL 5 Module 5 Learning outcomes (the learner will) Management communication To develop the understanding and ability to communicate effectively, as required by a practising manager Understand the importance of effective communication in management Be able to develop effective communication skills as a reflective manager Assessment criteria (the learner can) Explain the relevance of the communication cycle for effective communication in management Explain, with examples, the importance of selecting an appropriate tone, language, and level of formality in management communications Assess the effectiveness of a range of verbal and written communication methods within your area of the organisation Develop appropriate criteria to evaluate own ability to communicate effectively Collect and analyse feedback on own verbal and written communication skills Evaluate own communication skills as a manager, identifying strengths and areas for improvement
LEVEL 5 Module 6 Learning outcomes (the learner will) Managing stress and conflict in the organisation. To develop understanding and ability to be able to manage a healthy and safe environment as required by a manager Understand the importance of working in a healthy and safe environment Be able to manage a healthy and safe environment Assessment criteria (the learner can) Review current UK law and legislation on health and safety Evaluate the benefits of having a health and safety policy in the workplace Critically review own organisation s health and safety policies and procedures Conduct a risk assessment in own area of operation Produce a risk assessment report with recommendations for improvements to health and safety in own area of operation Plan the implementation of recommendations to health and safety policy in own area of operation, using measurable targets
LEVEL 5 Module 7 Learning outcomes (the learner will) To develop understanding and ability to be able to manage a healthy and safe environment as required by a manager. Understand the importance of working in a healthy and safe environment. environment. Assessment criteria Review current UK law and legislation on health and safety. Evaluate the benefits of having a health and safety policy in the workplace. Critically review own organisation s health and safety policies and procedures. Conduct a risk assessment in own area of operation. Produce a risk assessment report with recommendations for improvements to health and safety in own area of operation. Plan the implementation of recommendations to health and safety policy in own area of operation, using measurable targets.
LEVEL 5 Module 8 Learning outcomes (the learner will) Developing Critical Thinking To develop the ability to think and reflect critically as required by a manager. Be able to critically assess own beliefs, attitudes and value systems Be able to critically assess the validity of management theories in relation to own beliefs, attitudes and values Assessment criteria (the learner can) Explain the difference between beliefs, attitudes and values Critically assess the impact of beliefs, attitudes and values on own behaviour Identify management theories relevant to your role Critically assess the impact of own beliefs, attitudes and values on a management theory relevant to your role Use the critical assessment to evaluate how someone with different beliefs, attitudes and values might interpret the theory differently