E2E120. System and Application Monitoring in SAP Solution Manager 7.2 COURSE OUTLINE. Course Version: 17 Course Duration: 5 Days

E2E120 System and Application Monitoring in SAP Solution Manager 7.2. COURSE OUTLINE Course Version: 17 Course Duration: 5 Days

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Typographic Conventions American English is the standard used in this handbook. The following typographic conventions are also used. This information is displayed in the instructor s presentation Demonstration Procedure Warning or Caution Hint Related or Additional Information Facilitated Discussion User interface control Example text Window title Example text Copyright. All rights reserved. iii

Contents ix Course Overview 1 Unit 1: Overview of System and Application Monitoring in SAP Solution Manager 1 Lesson: Introducing the Monitoring and Alerting Infrastructure (MAI) 1 Lesson: Describing the Available User Interfaces 3 Unit 2: Use of the Alert Inbox 3 Lesson: Using the Alert Inbox 3 Lesson: Explaining Incident and Auto Notification 5 Unit 3: Monitoring and Alerting Infrastructure (MAI) 5 Lesson: Describing the Technical Architecture of the Monitoring and Alerting Infrastructure (MAI) 5 Lesson: Describing the Internal Structure of the Monitoring and Alerting Infrastructure (MAI) 7 Unit 4: Prerequisites for System and Application Monitoring Configuration 7 Lesson: Describing Prerequisites for System and Application Monitoring Configuration 9 Unit 5: Administration Settings for System and Application Monitoring (Work Modes and Notification) 9 Lesson: Describing Central Notification Management 9 Lesson: Describing Work Mode Management 11 Unit 6: Monitoring Template Concept 11 Lesson: Describing the Monitoring Template Concept 11 Lesson: Describing the Template Configuration 13 Unit 7: Setup and Use of System Monitoring, DB, and Host Monitoring(SysMon) 13 Lesson: Describing the Complete Flow of System Monitoring 13 Lesson: Managing Customer Templates 13 Lesson: Using the System Monitoring Application 13 Lesson: Using CA Introscope Monitoring Application Copyright. All rights reserved. v

15 Unit 8: User Experience Monitoring (UXMon) 15 Lesson: Describing an Overview of User Experience Monitoring (UXMon) 15 Lesson: Describing the Setup of User Experience Monitoring (UXMon) 15 Lesson: Using User Experience Monitoring (UXMon) 17 Unit 9: Interface Channel Monitoring (IC Mon) 17 Lesson: Interface Channel Monitoring Setup 17 Lesson: Interface Channel Monitoring Using 19 Unit 10: Intergration Monitoring 19 Lesson: PI-Monitoring (PI Mon) Overview 19 Lesson: PI-Monitoring (PI Mon) - Setup 19 Lesson: PI-Monitoring (PI Mon) Using 19 Lesson: Message Flow Monitoring (MF Mon) Overview, Architecture andconfiguration 19 Lesson: Message Flow Monitoring (MF Mon) Using 20 Lesson: Appendix: Workflow Monitoring (WF Mon) 21 Unit 11: Job-Monitoring (Job Mon) 21 Lesson: System and Application Monitoring: Job Monitoring Architecture and Configuration 21 Lesson: System and Application Monitoring: Job Monitoring using 21 Lesson: Appendix: Monitoring Background Jobs with SAP Solution Manager 23 Unit 12: BI Monitoring (BI Mon) 23 Lesson: Overview and Scope of BI Monitoring 23 Lesson: BI Monitoring Setup 23 Lesson: Work with BI Monitoring 25 Unit 13: SAP IT Infrastructure Management (ITIM) 25 Lesson: SAP IT Infrastructure Management(ITIM) Overview 25 Lesson: SAP IT Infrastructure Management(ITIM) Setup 25 Lesson: SAP IT Infrastructure Management(ITIM) Using 27 Unit 14: Automated Reporting and Dashboards 27 Lesson: Automated Reporting (EWA and SLR) 27 Lesson: Dashboards and Dashboard Builder 29 Unit 15: SAP Mobile Application for SAP Solution Manager 29 Lesson: SAP Mobile Apps vi Copyright. All rights reserved.

31 Unit 16: Solution Manager Self Monitoring & Error Handling 31 Lesson: Self-Monitoring of the Monitoring and Alerting Infrastructure 31 Lesson: Monitoring the Alerting Infrastructure using the SAP Solution Manager Administration Work Center 31 Lesson: Monitoring and Alerting Infrastructure Analysis Tools (MAI_TOOLS) Copyright. All rights reserved. vii

UNIT 1 Overview of System and Application Monitoring in SAP Solution Manager Lesson 1: Introducing the Monitoring and Alerting Infrastructure (MAI) Understand the Central Changes in SAP System Monitoring withsap Solution Manager. Lesson 2: Describing the Available User Interfaces Get an Overview of the Available User Interfaces in SAP SolutionManager. Copyright. All rights reserved. 1

UNIT 2 Use of the Alert Inbox Lesson 1: Using the Alert Inbox Learn how to navigate the Alert Inbox and use the Alert type table, the Alert group table, and the Alert details. Lesson 2: Explaining Incident and Auto Notification Explain the available notification options. Copyright. All rights reserved. 3

UNIT 3 Monitoring and Alerting Infrastructure (MAI) Lesson 1: Describing the Technical Architecture of the Monitoring and Alerting Infrastructure (MAI) Describe all technical components needed for the Monitoring and Alerting Infrastructure (MAI). Lesson 2: Describing the Internal Structure of the Monitoring and Alerting Infrastructure (MAI) Understand how Data Provider, Data Provider Connector, Event Calculation Engine, and Alert Consumer connector work. Copyright. All rights reserved. 5

UNIT 4 Prerequisites for System and Application Monitoring Configuration Lesson 1: Describing Prerequisites for System and Application Monitoring Configuration Get an overview of the SLD, LMDB, and prerequisite configuration steps for the Monitoring and Alerting Infrastructure. Copyright. All rights reserved. 7

UNIT 5 Administration Settings for System and Application Monitoring (Work Modes and Notification) Lesson 1: Describing Central Notification Management Administrate the Global Recipient Pool and your own notification settings. Lesson 2: Describing Work Mode Management Deal with Work Mode Management Copyright. All rights reserved. 9

UNIT 6 Monitoring Template Concept Lesson 1: Describing the Monitoring Template Concept Describe the features of the SAP monitoring templates. Lesson 2: Describing the Template Configuration Get an basic understanding how the SAP technical templates work. Copyright. All rights reserved. 11

UNIT 7 Setup and Use of System Monitoring, DB, and Host Monitoring(SysMon) Lesson 1: Describing the Complete Flow of System Monitoring Explain all necessary configuration steps required to use System Monitoring function. Lesson 2: Managing Customer Templates Maintain the monitoring settings in your custom template. Lesson 3: Using the System Monitoring Application Use the System Monitoring application Lesson 4: Using CA Introscope Monitoring Application Navigate the CA Introscope. Copyright. All rights reserved. 13

UNIT 8 User Experience Monitoring (UXMon) Lesson 1: Describing an Overview of User Experience Monitoring (UXMon) Explain the UXMon Architecture, the Script Recorder, and the Editor Lesson 2: Describing the Setup of User Experience Monitoring (UXMon) Execute the setup of User Experience Monitoring Lesson 3: Using User Experience Monitoring (UXMon) Use the User Experience Monitoring for Monitoring and Alerting Copyright. All rights reserved. 15

UNIT 9 Interface Channel Monitoring (IC Mon) Lesson 1: Interface Channel Monitoring Setup Performing the Interface Channel Monitoring Configuration Lesson 2: Interface Channel Monitoring Using Using the Interface Channel Monitoring application. Copyright. All rights reserved. 17

UNIT 10 Intergration Monitoring Lesson 1: PI-Monitoring (PI Mon) Overview Understand the scope of central PI-Monitoring and get an overview about the PI architecture. Lesson 2: PI-Monitoring (PI Mon) - Setup Explain the prerequisites and execute the relevant setup steps for PI Monitoring. Lesson 3: PI-Monitoring (PI Mon) Using Access the Monitoring UI and select relevant Monitor Lesson 4: Message Flow Monitoring (MF Mon) Overview, Architecture andconfiguration Explain the Message Flow Monitoring (MF Mon) architecture, understand the prerequisites and describe the configuration steps. Lesson 5: Message Flow Monitoring (MF Mon) Using Access and Explain the MF Mon Monitoring Interface; explain the Jump in functions and use Personalization Copyright. All rights reserved. 19

Unit 10: Intergration Monitoring Lesson 6: Appendix: Workflow Monitoring (WF Mon) Understand and explain the technical infrastructure of Workflow Monitoring, configure it, and start the User Interface. 20 Copyright. All rights reserved.

UNIT 11 Job-Monitoring (Job Mon) Lesson 1: System and Application Monitoring: Job Monitoring Architecture and Configuration Understand and Configure the Job Monitoring Architecture in SAP Solution Manager within System and Application Monitoring. Lesson 2: System and Application Monitoring: Job Monitoring using Work with System and Application Monitoring: Job Monitoring Lesson 3: Appendix: Monitoring Background Jobs with SAP Solution Manager Describe Job Monitoring included to the Business Process Monitoring and Job Documentation Scenario. Copyright. All rights reserved. 21

UNIT 12 BI Monitoring (BI Mon) Lesson 1: Overview and Scope of BI Monitoring Explain the scope of the BI Monitoring Scenario. Lesson 2: BI Monitoring Setup Setup BI Monitoring with SOLMAN_SETUP Lesson 3: Work with BI Monitoring Using BI Monitoring Copyright. All rights reserved. 23

UNIT 13 SAP IT Infrastructure Management (ITIM) Lesson 1: SAP IT Infrastructure Management(ITIM) Overview Understand the scope of SAP IT Infrastructure Management (ITIM) and get an overview about the integration benefits. Lesson 2: SAP IT Infrastructure Management(ITIM) Setup Explain the setup procedure for the SAP IT Infrastructure Management (ITIM). Lesson 3: SAP IT Infrastructure Management(ITIM) Using Explain how to use the SAP IT Infrastructure Management (ITIM) Monitoring. Copyright. All rights reserved. 25

UNIT 14 Automated Reporting and Dashboards Lesson 1: Automated Reporting (EWA and SLR) Get an Overview of EarlyWatch Alert Reports and Service Level Reports. Lesson 2: Dashboards and Dashboard Builder Use The Dashboard Builder. Copyright. All rights reserved. 27

UNIT 15 SAP Mobile Application for SAP Solution Manager Lesson 1: SAP Mobile Apps Get an overview about the SAP Mobile Apps Infrastructure and the Available Apps for System and Application Monitoring. Copyright. All rights reserved. 29

UNIT 16 Solution Manager Self Monitoring & Error Handling Lesson 1: Self-Monitoring of the Monitoring and Alerting Infrastructure Describe Self-Monitoring function for the Monitoring and Alerting Infrastructure (MAI) Lesson 2: Monitoring the Alerting Infrastructure using the SAP Solution Manager Administration Work Center Describe the features of SAP Solution Manager Landscape, Infrastructure and Self-Diagnostics function. Lesson 3: Monitoring and Alerting Infrastructure Analysis Tools (MAI_TOOLS) Describe some expert tools for error handling. Copyright. All rights reserved. 31