E2E120. System and Application Monitoring in SAP Solution Manager 7.2 COURSE OUTLINE. Course Version: 18 Course Duration: 5 Day(s)

E2E120 System and Application Monitoring in SAP Solution Manager 7.2. COURSE OUTLINE Course Version: 18 Course Duration: 5 Day(s)

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Typographic Conventions American English is the standard used in this handbook. The following typographic conventions are also used. This information is displayed in the instructor s presentation Demonstration Procedure Warning or Caution Hint Related or Additional Information Facilitated Discussion User interface control Example text Window title Example text Copyright. All rights reserved. iii

Contents vii Course Overview 1 Unit 1: Overview of System and Application Monitoring in SAP Solution Manager 1 Lesson: Introducing the Monitoring and Alerting Infrastructure (MAI) 1 Lesson: Describing the Available User Interfaces 3 Unit 2: Use of the Alert Inbox 3 Lesson: Using the Alert Inbox 3 Lesson: Explaining Incident and Auto Notification 5 Unit 3: Monitoring and Alerting Infrastructure (MAI) 5 Lesson: Describing the Technical Architecture of the MAI 5 Lesson: Describing the Internal Structure of the MAI 7 Unit 4: Prerequisites for System and Application Monitoring Configuration 7 Lesson: Describing Prerequisites for System and Application Monitoring Configuration 9 Unit 5: Administration Settings for System and Application Monitoring: Work Modes and Notification 9 Lesson: Describing Central Notification Management 9 Lesson: Describing Work Mode Management 11 Unit 6: Monitoring Template Concept 11 Lesson: Describing the Monitoring Template Concept 11 Lesson: Describing the Template Configuration 13 Unit 7: Setup and Use of System Monitoring, DB, and Host Monitoring (SysMon) 13 Lesson: Describing the Complete Flow of System Monitoring 13 Lesson: Managing Custom Templates 13 Lesson: Using the System Monitoring Application 13 Lesson: Using the CA Introscope Monitoring Application 15 Unit 8: User Experience Monitoring (UXMon) 15 Lesson: Describing an Overview of UXMon 15 Lesson: Describing the Setup of UXMon 15 Lesson: Using User Experience Monitoring (UXMon) Copyright. All rights reserved. v

17 Unit 9: Interface Channel Monitoring (ICMon) 17 Lesson: Setting Up ICMon 17 Lesson: Using ICMon 19 Unit 10: Integration Monitoring 19 Lesson: Understanding Process Integration Monitoring (PI Mon) 19 Lesson: Setting Up PI Mon 19 Lesson: Using PI Mon 19 Lesson: Understanding Message Flow Monitoring (MF Mon): Overview, Architecture and Configuration 19 Lesson: Using MF Mon 19 Lesson: Understanding Workflow Monitoring (WF Mon) (Appendix) 21 Unit 11: Job Monitoring (Job Mon) 21 Lesson: Understanding System and Application Monitoring: Job Mon Architecture and Configuration 21 Lesson: Understanding System and Application Monitoring: Job Mon Use 21 Lesson: Monitoring Background Jobs with SAP Solution Manager (Appendix) 23 Unit 12: Business Intelligence Monitoring (BI Mon) 23 Lesson: Describing the Overview and Scope of BI Mon 23 Lesson: Setting Up BI Mon 23 Lesson: Working with BI Mon 25 Unit 13: Automated Reporting and Dashboards 25 Lesson: Understanding Automated Reporting (EWA and SLR) 25 Lesson: Understanding Dashboards and Dashboard Builder 27 Unit 14: SAP Mobile Application for SAP Solution Manager 27 Lesson: Understanding SAP Mobile Apps 29 Unit 15: Solution Manager Self Monitoring & Error Handling 29 Lesson: Understanding Self-Monitoring of the Monitoring and Alerting Infrastructure (MAI) 29 Lesson: Monitoring the Alerting Infrastructure using the SAP Solution Manager Administration Work Center 29 Lesson: Understanding Monitoring and Alerting Infrastructure Analysis Tools (MAI_TOOLS) vi Copyright. All rights reserved.

UNIT 1 Overview of System and Application Monitoring in SAP Solution Manager Lesson 1: Introducing the Monitoring and Alerting Infrastructure (MAI) Understand the central changes in SAP system monitoring with SAP Solution Manager Lesson 2: Describing the Available User Interfaces Get an overview of the available user interfaces in SAP Solution Manager Copyright. All rights reserved. 1

UNIT 2 Use of the Alert Inbox Lesson 1: Using the Alert Inbox Learn how to navigate the Alert Inbox and use the Alert Type table, the Alert Group table, and the Alert Details Lesson 2: Explaining Incident and Auto Notification Explain the available notification options Copyright. All rights reserved. 3

UNIT 3 Monitoring and Alerting Infrastructure (MAI) Lesson 1: Describing the Technical Architecture of the MAI Describe all technical components needed for the MAI Lesson 2: Describing the Internal Structure of the MAI Understand how the data provider, data provider connector, event calculation engine, and alert consumer connector work Copyright. All rights reserved. 5

UNIT 4 Prerequisites for System and Application Monitoring Configuration Lesson 1: Describing Prerequisites for System and Application Monitoring Configuration Get an overview of the SLD, LMDB, and prerequisite configuration steps for the MAI Copyright. All rights reserved. 7

UNIT 5 Administration Settings for System and Application Monitoring: Work Modes and Notification Lesson 1: Describing Central Notification Management Administrate the global recipient pool and your own notification settings Lesson 2: Describing Work Mode Management Deal with work mode management Copyright. All rights reserved. 9

UNIT 6 Monitoring Template Concept Lesson 1: Describing the Monitoring Template Concept Describe the features of the SAP monitoring templates Lesson 2: Describing the Template Configuration Get a basic understanding of how the SAP technical templates work Copyright. All rights reserved. 11

UNIT 7 Setup and Use of System Monitoring, DB, and Host Monitoring (SysMon) Lesson 1: Describing the Complete Flow of System Monitoring Explain all necessary configuration steps required to use system monitoring function Lesson 2: Managing Custom Templates Maintain the monitoring settings in your custom template Lesson 3: Using the System Monitoring Application Use the System Monitoring application Lesson 4: Using the CA Introscope Monitoring Application Navigate the CA Introscope Copyright. All rights reserved. 13

UNIT 8 User Experience Monitoring (UXMon) Lesson 1: Describing an Overview of UXMon Explain the UXMon architecture, the script recorder, and the editor Lesson 2: Describing the Setup of UXMon Execute the setup of UXMon Lesson 3: Using User Experience Monitoring (UXMon) Use the UXMon for monitoring and alerting Copyright. All rights reserved. 15

UNIT 9 Interface Channel Monitoring (ICMon) Lesson 1: Setting Up ICMon Perform the ICMon configuration Lesson 2: Using ICMon Use the Interface Channel Monitoring application Copyright. All rights reserved. 17

UNIT 10 Integration Monitoring Lesson 1: Understanding Process Integration Monitoring (PI Mon) Understand the scope of central PI Mon and get an overview of the PI architecture Lesson 2: Setting Up PI Mon Explain the prerequisites and execute the relevant setup steps for PI Mon Lesson 3: Using PI Mon Access the monitoring UI and select relevant monitor Lesson 4: Understanding Message Flow Monitoring (MF Mon): Overview, Architecture and Configuration Explain the MF Mon architecture, understand the prerequisites, and describe the configuration steps Lesson 5: Using MF Mon Access and explain the MF Mon interface, explain the jump in functions, and use personalization Lesson 6: Understanding Workflow Monitoring (WF Mon) (Appendix) Copyright. All rights reserved. 19

UNIT 11 Job Monitoring (Job Mon) Lesson 1: Understanding System and Application Monitoring: Job Mon Architecture and Configuration Understand and configure the Job Mon architecture in SAP Solution Manager within system and application monitoring Lesson 2: Understanding System and Application Monitoring: Job Mon Use Work with system and application monitoring and Job Mon Lesson 3: Monitoring Background Jobs with SAP Solution Manager (Appendix) Describe Job Mon included in the Business Process Monitoring application and Job Documentation scenario Copyright. All rights reserved. 21

UNIT 12 Business Intelligence Monitoring (BI Mon) Lesson 1: Describing the Overview and Scope of BI Mon Explain the scope of the BI Mon scenario Lesson 2: Setting Up BI Mon Set up BI Mon with SOLMAN_SETUP Lesson 3: Working with BI Mon Use BI Mon Copyright. All rights reserved. 23

UNIT 13 Automated Reporting and Dashboards Lesson 1: Understanding Automated Reporting (EWA and SLR) Get an overview of Early Watch Alert reports and Service Level reports Lesson 2: Understanding Dashboards and Dashboard Builder Use the Dashboard Builder Copyright. All rights reserved. 25

UNIT 14 SAP Mobile Application for SAP Solution Manager Lesson 1: Understanding SAP Mobile Apps Get an overview of the SAP mobile apps infrastructure and the available apps for system and application monitoring Copyright. All rights reserved. 27

UNIT 15 Solution Manager Self Monitoring & Error Handling Lesson 1: Understanding Self-Monitoring of the Monitoring and Alerting Infrastructure (MAI) Describe the self-monitoring function for the MAI Lesson 2: Monitoring the Alerting Infrastructure using the SAP Solution Manager Administration Work Center Describe the features of the SAP Solution Manager landscape, infrastructure, and self-diagnostics function Lesson 3: Understanding Monitoring and Alerting Infrastructure Analysis Tools (MAI_TOOLS) Describe some expert tools for error handling Copyright. All rights reserved. 29