Australia Wide Customer Service Customer Service & Repairs Phone: 1300 659 678 Customer Service & Repairs Fax: (02) 9889 7988 OLYMPUS PRODUCT SERVICE REPAIR FORM Ref: Delivery Details: (please tick) Customer Pickup Courier Delivery (No Charge for Warranty Repairs or repairs under the Consumer Guarantees of the Australian Consumer Law. Delivery Fee will apply for all other repairs) Name: Business Name: Address: Suburb: State: Post Code: Home Phone: Mobile: Work Phone: Fax: Email: Product Type: Model: Date of Purchase: / / Accessories included: (tick) Serial Number: ALL WARRANTY REPAIRS must include a copy of the proof of purchase receipt N.B Please do not leave any accessories with product for repair. This includes xd/sd Cards, batteries, cases, battery charger or leads. Accessories will only be required when there is a fault specifically related to the accessory. Only leave xd/sd cards if you wish to demonstrate a fault with the use of photos. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Case Strap Cap Cap Strap USB Cable Audio/Video Cable Instructions Batteries: (How many?) Type of Batteries: Battery Charger Other: FAULT DESCRIPTION: Customer Signature: Date: / / Please read the Olympus Australia Standard Repair Terms, then sign & IMPORTANT NOTICE date in the above area. Copy of the terms & conditions are found on the back of the customers copy of this document. Olympus Australia will not be responsible for saving, keeping or maintaining any images or data saved on an Olympus product received for service or repair. During the service or repair process, some or all of your images or data stored may be lost. Please ensure that you have saved your images or data elsewhere prior to service or repair. (this includes, without limitation, direct, indirect, incidental, consequential damages, loss of products or loss of use).
OLYMPUS AUSTRALIA STANDARD TERMS FOR REPAIR SERVICE Please read these terms carefully to ensure that you are properly informed about important matters such as your payment obligations, your warranty entitlements, Olympus Australia s liability to you, and Olympus Australia's right to dispose of uncollected goods. Customers who deliver their goods in person are requested to sign to indicate their acceptance of the terms. Customers who receive this document by mail are asked to contact Olympus Australia within 24 hours if they object to any of the terms. 1. Definitions and application of terms These terms apply to the Customer's goods ("the Goods') and the Olympus Australia services ("the Services') specified in the Goods Received Form issued by Olympus Australia to the Customer. They apply in addition to any other relevant terms which Olympus Australia may notify to the Customer in writing and the Customer may accept ("Other Relevant Terms"). This includes, by way of example, the Olympus Australian Warranty, where the goods are to be repaired in accordance with that warranty. In the event of conflict between the terms set out in this document and the Other Relevant Terms, the Other Relevant Terms will prevail. 2. Timing of Repairs Olympus Australia will use its best endeavours to perform the Services by any date notified to the Customer, but will not have any liability to the Customer for failing to do so except as otherwise expressly provided by law. 3. Payment 3.1 Subject to the Customer's entitlement under the Australian Consumer Law (ACL) or the Olympus' Australian Warranty, all Services (including the provision of spare parts and other materials) will be paid for by the Customer at Olympus Australia's current rates (including GST). Additional charges, including estimation rejection fees and freight costs, may also be payable by the Customer. 3.2 All amounts payable by the Customer must be paid prior to delivery or upon collection of the Goods. Account holders must pay within 30 days from the date of invoice. 4. Transportation of goods 4.1 Except as required by law (including under the ACL), the Customer is responsible for arranging for delivery of the Goods to Olympus Australia. Olympus Australia has no responsibility for anything that may happen to the Goods in transit to Olympus Australia. 4.2 Except where the Goods are to be collected by the Customer following completion of the Services, Olympus Australia will arrange for the Goods to be returned to the Customer. If there is any material damage to the Goods during transit to the Customer, Olympus Australia will repair the Goods at no cost to the Customer. 5. Warranty 5.1 Olympus Australia warrants that any repairs to the Goods performed by Olympus Australia will restore the Goods to compliance with manufacturers specifications. However this does not apply to any defective aspect of the Goods which the Customer has not asked Olympus Australia to repair or which is due to wear and tear of the Goods. 5.2 The warranty stated in clause 5.1 expires six months from the date of invoice. However, the consumer guarantees under the ACL may apply beyond this period. 5.3 The Customer's sole and exclusive remedy under the warranty stated in clause 5.1 is the right to require Olympus Australia to perform the Services again where there are problems arising once the unit has been returned from Olympus Australia to the Customer within the period stated in 5.2. It is the responsibility of the Customer to return the Goods to Olympus Australia within a reasonable time from the date of invoice. 5.4 Physical damage, sand, mud or liquid ingress of any nature, may void all express warranties. (Waterproof Cameras will be assessed separately). 6. Service Estimate for cost of Repairs 6.1 All Service Estimation letters will document the cost of repairs, which will be communicated to the Customer via Mail, Fax, E-mail or SMS services. 6.2 When a Service Estimation is issued to the Customer and no response has been received from Customer, Olympus Australia will send a reminder letter to the Customer after 72 hours of the first Service Estimation letter stated in section 6.1. The Customer will have a further 48 hours to respond. 6.3 If there is no response from the Customer after 48 hours, as stated in section 6.2, the goods will be returned back to the Customer and fee of $44.00 (including GST) for all DSLR, Micro Four-Thirds, Silver Halide or Audio products, or a fee of $16.50 (including GST) for all Digital Compact Cameras, will be charged to the Customer. 6.4 If Olympus Australia cannot contact the Customer as stated in section 6.3 via Phone, Mail, Fax, E-mail or SMS services, the goods will then be deemed as Uncollected Goods. See section 7. 7. Disposal of Uncollected Goods 7.1 This clause applies if the Customer fails to collect the Goods after completion of the Services and Olympus Australia has been unable to arrange for the goods to be returned under clause 4.2. In those circumstances, the Customer agrees that Olympus Australia may dispose of the Goods in accordance with this clause. 7.2 One month after the date of invoice, Olympus Australia will send a written reminder to the Customer at the Customer's last notified address to Olympus Australia by the Customer. Olympus Australia will repeat this procedure two months and then three months after the date of invoice if the Customer does not collect the Goods or instruct Olympus Australia to send the Goods to the Customer before then. It is the Customer's responsibility to keep Olympus Australia informed of any changes to the Customer's address. 7.3 The Customer shall pay to Olympus Australia a fee of $44 (including GST) for each reminder letter issued to the Customer pursuant to clause 7.2 other than the first one, to cover Olympus Australia's administrative and storage costs. 7.4 If after four months from the date of invoice the Customer has not collected the Goods or requested Olympus Australia to send the Goods to the Customer at a fee of $44.00 (including GST) or $16.50 (including GST) (depending on product), Olympus Australia may dispose of the Goods by such means as it considers appropriate, including (but not limited to) private sale, auction, gift or destruction. Olympus Australia will apply the proceeds of any sale of the Goods in the following sequence until the proceeds are exhausted: (a) to pay any amount owed by the Customer in relation to the Services; (b) to pay any unpaid fees of the kind referred to in clause 7.3; (c) to pay any other amounts owed by the Customer to Olympus Australia; and (d) as a donation to a registered charity of Olympus Australia's choosing. 7.5 If the proceeds of sale of the Goods are insufficient to cover the amounts referred to in paragraphs 7.4(a)-(c) above, Olympus Australia reserves the right to recover the shortfall from the Customer. 8. Liability Apart from the liabilities accepted by Olympus Australia in clauses 4.2 and 5.3, Olympus Australia expressly excludes all liability to the Customer in relation to the Services, the Goods and anything done or not done by Olympus Australia in accordance with these terms. This exclusion includes (but is not limited to) liability in negligence and liability for indirect, special or consequential loss (including without limitation loss of film or picture card, loss of or defective images, loss of audio data card, loss of or defective audio files, wasted expenditure, loss at income or business opportunities and loss of employment). 2
SENDING YOUR PRODUCT TO AN OLYMPUS REPAIR CENTRE Customers with Camera Products living in NSW, VIC, QLD, ACT, TAS, SA or NT Customers with Audio Products Australia Wide Please send to the following address:- Olympus Australia Pty Ltd Level 4, 97 Waterloo Rd, Macquarie Park NSW 2113 Phone: 1300 659 678 Fax: (02) 9889 7988 E-mail: consumer.repairs@olympus.com.au Customers with Camera Products living in WA Please send to the following address:- Hartland Camera Repairs Unit 7, 16 Stanford Way, Malaga, WA 6090 Phone: (08) 9328 3499 Fax: (08) 9227 1613 E-mail: info@hartlands.com.au New Zealand Customers with Camera Products Please send to following address:- A & E Electronics Level 1, 184 Shaw Ave, New Brighton, Christchurch, New Zealand 8083 Phone: (03) 372 1213 Fax: (03) 377 1727 E-mail: service@aeelectronics.co.nz New Zealand Customers with Audio Products Please send to following address:- Dictation Distributors Limited 9B Apollo Drive, Mairangi Bay, Auckland, New Zealand Phone: +61 9 379 3074 E-mail: info@dictation.co.nz 3
SHIPPING TIPS Please be aware that your Repairer will not be responsible for any impact/shipping damage that may occur during the shipping process, so please pack your item safely and securely as possible. Include the Olympus Repairs Form completed with all relevant information, which includes all contact details. If the repair is under warranty please include a copy of your purchase receipt Use a strengthened cardboard box and ample packing material like bubble wrap, sponge or packing filler. Do not send in an envelope Choose a carrier that offers package tracking or delivery confirmation to the nominated repairer. You may like to Insure your package so it can arrive safely. Put your return address on the outside of the packaging If required please include any sample images related to the problem on a CD un-edited (EXIF data is highly recommended). Please include any accessory that may relate to the issue or fault. To make shipping easier, we have provided labels below for you to print and place on your package. This will ensure your package has the correct delivery address to your preferred Service Centre. PRINT OUT MAILING LABELS FOR YOU TO USE Olympus Australia Pty Ltd Level 4, 97 Waterloo Rd Macquarie Park, NSW, 2113 4
PRINT OUT MAILING LABELS FOR YOU TO USE c/ Hartland Camera Repairs Unit 7, 16 Stanford Way, Malaga, WA, 6090 CUT HERE --------------------------------------------------------------------------------------------------------------------------------------------------------------------- PRINT OUT MAILING LABELS FOR YOU TO USE c/ A & E Electronics Level 1, 184 Shaw Ave, New Brighton, Christchurch, New Zealand, 8083 CUT HERE ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- 5