Level 3 Award in Principles of equality and diversity www.cityandguilds.com October 2011 Version 1.1 Assignment version: Sample 600/2989/4 This guide contains assessor and candidate instructions. SAMPLE/7462-02-304/11
This publication has been developed by CILEx. It is part of the method of assessment for the City & Guilds/CILEx qualifications and whereas CILEx has taken all reasonable care in the preparation of this publication, neither it nor the City and Guilds of London Institute accept any liability howsoever in respect of any breach of the rights of any third party howsoever occasioned or damage caused to any third party as a result of the use of this publication. Copyright CILEx 2012 /Sample Page 2 01/10/2011
Assessor s instructions Assignment number Version Sample /Sample Page 3 01/10/2011
Notes for guidance This assignment comprises the assessment for the underpinning knowledge requirements for Unit 304 Principles of equality and diversity. The importance of safe working practices, the demands of the appropriate national and local Health and Safety legislation, associated regulations and Codes of Practice associated with the particular industry, must always be stressed. Candidates have responsibilities for maintaining the safety of others as well as their own. Anyone behaving in an unsafe fashion must be stopped and suitable warnings given. A candidate should never be allowed to continue working on an assignment if they have contravened these requirements. This may seem rather strict but, apart from the potentially unpleasant consequences, each candidate must acquire the habits required for the workplace. The following notes for guidance are provided to assist assessors/tutors in planning the delivery of this assignment to candidates. 1 Location of assignment Any suitable location in the workplace or learning environment 2 Equipment/resources required for this assignment 2.1 No specific equipment or resources are required for this assignment although access to word processing/powerpoint and printer facilities would allow candidates to produce work more efficiently. 2.2 Candidates will need access to 7462-05 Assignment guide to complete this assignment. 3 Evidence and recording 3.1 All work produced by the candidate should be kept together. The candidate is required to put their name, their City & Guilds registration number, task number and the date on all pieces of work, either handwritten or typed, however they will not be penalised for not doing so. 3.2 Candidates will need to be able to organise their information clearly and coherently. Spelling, punctuation and grammar should be used with considerable accuracy and legal terminology applied where relevant. 4 Time considerations 4.1 This assignment should take no longer than six hours to complete, excluding research activities. You should make the candidate aware of your programme s time frame and deadlines for completion of this assignment. 4.2 A recommended period of seven days must have elapsed before an unsuccessful candidate can retake a task within this assignment. Further training/feedback should be given to candidates before a task is retaken. Should a candidate be unsuccessful in more than one task, or a referred assignment, then a new assignment should be taken. 5 Additional information 5.1 Answers given in the marking and grading criteria are indicative of the type of answers candidates should give. They are not definitive. /Sample Page 4 01/10/2011
Outcomes Task Evidence Outcome reference Underpinning knowledge 1 A handout to accompany a 20 minute presentation which describes the key elements, processes and behaviours of a culture promoting equality and diversity. 1.1, 1.6 2.1 3.1 2 A briefing note which provides an outline of the ethical and business case for the promotion of equality and diversity including an explanation of the possible consequences of a failure to promote equality and diversity. 3 Content of an email that incorporates a list of the key processes for evaluation of performance in promoting equality and diversity. 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3 4.1 4 A set of notes outlining a plan for a guide for individual behaviours which contribute to the promotion of equality and diversity. 3.1, 3.2 5 A template for an action plan to improve a company s performance in promoting equality and diversity, including headings for all the relevant areas for potential improvement. 4.2 T /Sample Page 5 01/10/2011
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Candidate s instructions Assignment number Version Sample /Sample Page 7 01/10/2011
Assignment You are advised to read all instructions carefully before starting work. Check with your Assessor/Tutor, if necessary, to ensure that you have fully understood the process. You must, at all times, observe all relevant Health and Safety requirements. This assignment should take you no longer than six hours to complete, excluding research activities. You are required to work to the time frame and deadlines as set out by your Assessor/Tutor. Introduction This assignment is broken down into five tasks: Task 1 requires you to prepare an outline plan for a presentation to a senior management team which includes an explanation of the key elements, processes and behaviours of an organisational culture that promotes equality and diversity. Task 2 requires you to produce a briefing note which providing an outline of the ethical and business case for the promotion of equality and diversity including an explanation of the possible consequences of a failure to promote equality and diversity. Task 3 requires you to construct a memorandum that includes a list of the key processes the organisation could use to evaluate performance in promoting equality and diversity. Task 4 requires you to prepare a set of notes explaining how individuals can contribute to good practice in promoting equality and diversity in an organisation and to stakeholders and customers outside the organisation. Task 5 requires you to produce a draft action plan to improve a company s performance in promoting equality and diversity, including headings for all the relevant areas for potential improvement. Note You will need access to the 7462-05 Assignment guide to enable you to complete this assignment. You should read through the instructions for each task carefully before you start. Make sure you do everything you are asked to do in the instructions and other notes. When you have completed all the tasks, re-read the instructions again just before you proof read your work for the last time. Ensure your name, your City & Guilds registration number, task number and the date are on all documentation. At the conclusion of the task/assignment, hand all paperwork to your Assessor/Tutor. /Sample Page 8 01/10/2011
Scenario You are working as a trainee legal assistant at Ingram Lochee & Exton, a legal advice company with various branches across the UK. The new Human Resources Director Sam Baystock has recently joined the company from a local authority which has received business awards for its work in promoting equality. Her recruitment reflects a new business priority to present the company positively in respect of its commitment to equality and diversity. With the approval of senior management team, the new Human Resource Director has established a project group to develop good practice in promoting equality and diversity within the company. As part of your training you have become a member of the group. As a consequence of membership of the group a number of tasks arise. Task 1 Sam Baystock has been asked to organise a 20 minute presentation to Senior Management Team. As part of your training she has asked you to prepare an outline plan for the 20 minute Powerpoint presentation she will deliver to Senior Management Team. The presentation will include an explanation of the key elements, processes and behaviours of an organisational culture that promotes equality and diversity. You are asked to produce a handout to accompany the 20 minute presentation. The handout should consist of approximately 800 words. Task 2 One of the Partners is keen to understand more about the potential business case for equality and diversity. You have been asked to provide a briefing note of approximately 1000 words explaining the potential benefits to the organisation of promoting equality and diversity, including an identification of the possible consequences of failing to promote equality and diversity. Task 3 Sam Baystock requests that you draft an email that includes a list of the key processes the organisation could use to evaluate performance in promoting equality and diversity. The email should be approximately 500 words. Task 4 A group of new trainees are due to join the company next month as part of a Modern Apprenticeship scheme. Sam Baystock is keen that the new trainees should be helped to understand and develop behaviours that contribute to promoting equality and diversity. Therefore, she would like to produce a brief guide to be made available to the new trainees. As part of the content of the guide, she has asked you to prepare a set of notes explaining how individuals can contribute to good practice in promoting equality and diversity within the organisation and with stakeholders and customers outside the organisation. /Sample Page 9 01/10/2011
Your notes should consist of approximately 800 words and describe what contribution individuals can make to promote equality and diversity. You must also include sources of support, advice and information. Task 5 Mr Exton would like to see the company produce and publish an action plan to demonstrate its commitment to promoting equality and diversity. You are now required to produce a draft action plan. The draft action plan should include, as headings, all the key areas in which actions could be taken to promote equality and diversity in the way the company operates. /Sample Page 10 01/10/2011
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Marking & grading criteria (Not to be shown to candidates until grading is complete) Assignment number Version Sample Candidate name: Enrolment no: I confirm that all work submitted is my own Signature: Date: Pass / Merit / Distinction / Resit Assessor name: Signature: Date: Internal Quality sampled by: Signature: Date: /Sample Page 12 01/10/2011
Each of the following points should be ticked if satisfactorily met and crossed if not. If a point does not apply it should be crossed through and annotated with reasons why it is not applicable. Answers given in the marking and grading criteria are indicative of the type of answers candidates should give. They are not definitive. Professional judgement should be used. All cases cited are examples only unless specified as established principle. To achieve a Pass, candidates must meet all criteria shown as and 55 of the criteria shown as To achieve a Merit, candidates must pass all the tasks and meet at least 71 of the criteria shown as To achieve a Distinction, candidates must pass all the tasks and meet at least 87 of the criteria shown as Task Marking criteria Marking Task 1 All parts of task 1 completed Spelling, punctuation and grammar are used with considerable accuracy and legal terminology applied where relevant. A handout produced which includes a description of organisational culture that displays values and behaviours which promote equality and diversity. a) Accessibility to information about the organisation Different languages relevant to potential/actual customer groups Different formats for communication (e.g. audio, visual, graphics, easyread, Braille, internet, phone-line etc) Organisation actively welcomes comments and contact from individuals (employees, prospective and actual customers) about accessibility of its information Provision of information about rights and redress relating to organisation and information and services provided. b) Explicit symbols/signs of organisation s intent to promote equality and diversity Mission/business/policy statement which includes aspirations clearly related to equality and diversity /Sample Page 13 01/10/2011
Evidence of diversity in management/employee representation and customer representation in publicity and internal media/communication channels Evidence of diversity in management/employee representation and customer representation in actuality Explicit inclusion of Equality and Diversity aspirations as part of the publicised business objectives of the organisation and in the review of business performance Explicit messages about expectations and behaviours (e.g. treating each other with respect and consideration). Publicised information about the organisation s perspective on the meaning of equality The meaning of diversity The behaviours required to promote equality and diversity Training and development plans and practices that support equality and diversity objectives and general awareness about equality and diversity issues. c) Physical environment that promotes accessibility and inclusion Lifts/ramps/level access Accessible amenities and resources (toilets, equipment, hearing loops, Braille, easyread information, voice activated software, use of graphics/visuals, refreshments appropriate to different diets, areas for religious observance etc) (d) Demonstrable work practices that promote equality and diversity Flexible working arrangements. Open and facilitated exchange of information with active encouragement of all views from employees, customers, stakeholders and partners. Publication of outcomes from discussions relevant to equality and diversity. Evidence of diversity in team interaction and development processes. Evidence of encouragement to challenge and question the status quo. Evidence of behaviours that actively respect and welcome individual difference. /Sample Page 14 01/10/2011
Performance targets and rewards at team and individual level explicitly include equality and diversity objectives and priorities. Leadership styles and behaviours that are inclusive and facilitative. Explicit and well publicised processes to identify and challenge behaviours and processes that mitigate against equality and diversity. Regular and publicised reviews and evaluations about performance in promoting equality and diversity. To pass Task 1, candidates must meet all criteria shown as and 13 of the criteria shown as Pass / Fail No of Candidate s name: Date: Assessor s name: Assessor s signature: /Sample Page 15 01/10/2011
Task Marking criteria Marking Task 2 All parts of task 2 completed Spelling, punctuation and grammar are used with considerable accuracy and legal terminology applied where relevant. An email which outlines the ethical and business case for the promotion of equality and diversity. a) Description of the impact of inequality and discrimination on groups of actual/prospective customers and employees must include: Race Gender Disability Age Religion or belief Sexual orientation Could also include: Socio-economic background b) The UK equality legal framework for employers and providers of goods and/or services European Convention on Human Rights Human Rights Act 1998 European Equality Directives c) Main provisions of the 2010 Equality Act (integrating provisions from previous relevant Acts & Regulations) Duties of employers /Sample Page 16 01/10/2011
Duties of providers of goods and services Protected characteristics Direct Discrimination Indirect Discrimination Harassment Victimisation Positive action Genuine Occupational Requirements Reasonable adjustments d) Consequences of failure to meet legislative requirements. Employment Tribunal processes and outcomes (employment issues) Court Judgements and awards (goods and services) Employee relations Public perception, publicity and PR Impact for stakeholders/partners Attraction/access to markets/groups (e.g. pink pound, grey pound etc) e) Benefits of promoting Equality and Diversity Innovation and creative work teams (different ways of approaching problems, avoidance of groupthink etc) Recruitment and retention benefits Talent and leadership development and management Culture of openness, learning, development and change Avoidance of litigation Employee relations and cooperation in working relationships Potential for partnerships PR and company profile Benchmarking and competitive edge /Sample Page 17 01/10/2011
Access to range of markets To pass Task 2, candidates must meet all criteria shown as and 15 of the criteria shown as Pass / Fail No of Candidate s name: Date: Assessor s name: Assessor s signature: /Sample Page 18 01/10/2011
Task Marking criteria Marking Task 3 All parts of task 3 completed Spelling, punctuation and grammar are used with considerable accuracy and legal terminology applied where relevant. An email describing the processes and systems to evaluate performance in promotion of equality and diversity Must include a minimum of six of the following: Data collection and analysis re representation of o employees o customer groups Data collection and analysis re complaints/comments/suggestions Mechanisms to facilitate feedback o employees o customers o stakeholders Integration of equality and diversity objectives o organisational level o team level o individual level Evaluation against performance targets and objectives o individual o team o business Quality assurance systems Use of focus groups Employee surveys Customer surveys External audit or benchmarking /Sample Page 19 01/10/2011
Task Marking criteria Marking To pass Task 3, candidates must meet all criteria shown as and 9 of the criteria shown as Pass / Fail No of Candidate s name: Date: Assessor s name: Assessor s signature: /Sample Page 20 01/10/2011
Task Marking criteria Marking Task 4 All parts of task 4 completed Spelling, punctuation and grammar are used with considerable accuracy and legal terminology applied where relevant. A set of notes which comprises a plan for a guide explaining how individuals can contribute to promoting equality and diversity. Contents must include Identification of sources of information, advice and support Contents should also include a minimum of eight from the following: Knowledge of legal context. Knowledge of organisation s policy and procedures. Knowledge of objectives and goals in respect of Equality and diversity o organisational level o team level o own job role level Treating people with respect and politeness Understanding and responding to individual needs (e.g. cultural, religious, dietary, communication, physical access, equipment etc.) Spotting and challenging discriminatory or exclusionary behaviour Contributing to discussion and ideas to improve the promotion of equality and diversity Facilitating and using feedback on own performance in promoting equality and diversity Identifying areas for personal improvement and development in promotion of equality and diversity Developing an action plan to improve upon practice Communication of organisational objectives and aspirations in relation to equality and diversity to others. Provision of accessible information to others about rights and responsibilities in relation to equality and diversity Up to three examples from a range of methods and formats for communication (e.g. /Sample Page 21 01/10/2011
induction loop, interpreters, language line, easy read format, large text, audio formats etc.) Taking responsibility for personal ongoing learning and updates in relation to equality and diversity To pass Task 4, candidates must meet all criteria shown as and 10 of the criteria shown as Pass / Fail No of Candidate s name: Date: Assessor s name: Assessor s signature: /Sample Page 22 01/10/2011
Task Marking criteria Marking Task 5 All parts of task 5 completed Spelling, punctuation and grammar are used with considerable accuracy and legal terminology applied where relevant. A draft action plan to improve a company s performance in promoting equality and diversity. Headings may include: Publicity and information about the company Engagement with external stakeholders Engagement with customers/potential customers Company mission/vision statement Policies and procedures Monitoring review and assessment mechanisms HR policies and practices Leadership, accountable/responsible officers Business/service/team/individual performance objectives and appraisal Performance management systems Internal complaints/feedback systems Customer complaints/feedback mechanisms Delivery processes Outcomes/impact in relation to equality and diversity Pass / Fail To pass Task 5, candidates must meet all criteria shown as and 8 of the criteria shown as No of Candidate s name: Date: Assessor s name: Assessor s signature: /Sample Page 23 01/10/2011
To achieve a Pass, candidates must meet all criteria shown as and 55 of the criteria shown as To achieve a Merit, candidates must pass all the tasks and meet at least 71 of the criteria shown as To achieve a Distinction, candidates must pass all the tasks and meet at least 87 of the criteria shown as Total No of O Pass / Merit / Distinction /Sample Page 24 01/10/2011