Principles Vision Purpose Statement SSC Payroll Officer healthalliance Purpose, Vision and Principles healthalliance provides shared services to benefit NZ health organisations. We will deliver increasing value to our customers through: Lower cost Standardized system and processes Reducing variation or rework Quality and innovation To deliver outstanding shared services that enable healthcare excellence for the Northern Region s population. Partnership Developing lasting partnerships through collaboration, working to a common goal, facilitating joint solutions within our means, recognising and celebrating success, open communication to share knowledge and information Respect for people We respect others by; developing trust by being open and honest, listening to and understanding others views, valuing everyone s contribution, celebrating diversity and have fun and enjoy what we do as a team Integrity We show integrity by; leading by example, open, fair, honest and transparent in everything we do, courage to speak up and challenge when things don t seem right, act ethically and professionally at all times, can do, will deliver our promises, obligations and commitments Delivering Results We deliver results by; delivering exceptional results through high performance teams, enhance the customer experience, continually improve and add value, being action orientated, responsible and accountable, providing consistent and reliable services Energised by Innovation We are energised by innovation when we; encourage forward thinking ideas and challenge status quo, measure our performance and see it as an opportunity to learn and grow, creating positive change by developing smarter ways to work, empowering people to maximise potential. Our principles define the expected behaviour of all staff and guide us on the behaviours that are important to us as an organisation. They underpin the way we do things at healthalliance, defining how we strive to move towards our vision. Dated: August 2015 1
This position description provides an indicative outline of the purpose and key responsibilities and tasks of the role. Title and Reporting Relationships Position title: SSC Payroll Officer Reporting to: Location: Purpose of the Role Team Leader Staff Service Centre Staff Service Centre, Penrose To support the team in a shared services environment to participating DHB s. To provide customer focused payroll services. Personnel Dimensions (Employees reporting to this position directly and indirectly) Number of Staff: Direct:0 Through subordinates: Total: 0 Key Relationships People and organisations both inside and outside of the company that this position would be required to manage relationships with. Internal Stakeholders Head of SSC SSC Team Leaders and Specialist staff Health Alliance Improvement Delivery team External Stakeholders AMS DHB Managers and staff CMDHB Staff Information Service WDHB RiTA Implementation Office Position in Organisation Manager of Staff Service Centre Team Leader Senior Payroll Officer Payroll Officer Data Entry Operator Dated: August 2015 2
Key Responsibilities and Tasks Expected Outcomes Support pay processing Responsible co-ordinating the daily tasks amongst team members, to ensure all service levels are achieved and tasks are completed, including Payroll Service Desk issues and timesheet processing, in an efficient and timely manner Leadership Provides support and mentoring to team members too constantly raise the knowledge skill-set and ability of team members to process pays accurately, and resolve queries quickly. Role models the high standards expected in a payroll professional, and is a champion of compliance and adherence of set procedures Works with the Team Leader to co-ordinate training and development plans, forecast workflows and agreed resourcing levels, and to ensure service levels are maintained, including authorising and arranging cover for annual leave. Customer Service Takes a lead roll in communicating with customers-as written, on the telephone, visits to the DHB s/ha, and having face-to-face meetings to build relationships and promote confidence in the service provided by SSC. Exhibits leadership to ensure the maintenance of customer service excellence and in response to first level technical queries. Continuous Improvement Responsible for taking a broader view of the issues arising within the team/s, identifying improvement opportunities including training requirements, process improvement opportunities and system set up and/or data integrity issues. Demonstrates a commitment to continuous improvement by assisting in the identifying, developing and implementing payroll related new initiatives and ideas which support the DHBs and ha. Project Coordination Responsible for leading small scale projects to successful implementation. Training Deliver on-the-job training to Payroll Officers to enhance quality payroll processing. Participates in and delivers training both internally and to DHB HR staff where appropriate. Dated: August 2015 3
Health, Safety and Wellbeing To support healthalliance health and safety culture and to recognize individual responsibility for Workplace Health and Safety under the Health and Safety Employment in Act 1992 Displays commitment through actively supporting all health and safety initiatives. Ensures all staff maintain adequate safety standards on the job through consultation, training and supervision. Ensures own and others safety at all times. Complies with policies, procedures and safe systems of work. Reports all incidents/accidents, including near misses in a timely fashion. Is involved in health and safety through participation and consultation. General Other functions or duties as required by the Head of SSC. Qualification, Experience and Training Requirements What is the typical background required to competently perform the responsibilities of the job? Essential is the minimum acceptable level for entry. Preferred indicates the desirable level, but may also expand on the nature, eg: industry related, level of previous supervisory experience Essential Preferred 5 years experience in complex, multicompany payroll administration environment Strong team player Experience as project team member Knowledge of Microsoft suite applications Undertaken tertiary or vocational study Experience in supervisory roles Experience in running small scale projects Intermediate/advanced experience with Microsoft suite, particularly Excel Complete or partial completion of a tertiary qualification Dated: August 2015 4
Competencies for the role Technical Learning Problem Solving Priority Setting Informing Approachability Customer Focus Ethics and Values Integrity and Trust Picks up on technical things quickly; can learn new skills and knowledge; Is good at learning new industry, company, product, or technical knowledge- like internet technology; does well in technical courses and seminars. Good at figuring out the processes necessary to get things done; knows how to organise people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can t; can simplify complex processes; gets more out of fewer resources. Spends his/her time and the time of others on what s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individual information so that they can make accurate decisions; is timely with information. Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it. Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gain their trust and respect. Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches. Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn t misrepresent him/herself for personal gains. Note: The position needs to be reviewed by both parties annually. Signed as current and agreed: Manager Employee Date: Dated: August 2015 5