from mind
to market
from mind to market
Unique spectrum: Comprehensive solutions for the financial industry INNOVATION An innovation leader in the financial sector for more than 20 years TRANSFORMATION Process optimisation through leading technological developments and expertise INDUSTRY EXPERTISE Team of specialists with excellent IT and industry expertise BEST PRACTICES Transparency and reliability through recognised best practices INTERNATIONALITY Specialist with years of experience in international projects FULL SERVICE Consulting, projects and outsourcing BEST-IN-CLASS CREDIT MANAGEMENT SOLUTION Technologically leading credit management solution for the entire credit process from mind to market 4
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Our source: Our customers faith in the future CREDIT BUSINESS afb Application Services AG has been a leading European full service provider (Business Innovation and Transformation Partner) for the financial sector for more than two decades. We optimise financing operations for banks, leasing companies, manufacturers, vendors and service providers, and increase their innovative strength. We achieve this with a customer-oriented and project-specific mix of process, specialist and IT consulting, and projects based on the afb Credit Management Solution (afb-cms), application and infrastructure management, business process management and outsourcing. We reward the trust of our customers with futureoriented solutions that our customers use to gain a competitive edge. FROM MIND TO MARKET Commercial success is never a given it is the result of making the right decisions at the right time in the right market. For us, that means knowing what our customers objectives are and anticipating the consequences of the decisions we make today. We combine market-based expertise with a strong aptitude for technological innovative strength, transforming new knowledge into marketable products and services, and focussing on these factors for success. from mind to market 7
Everything: For everyone involved in the credit business SCALE OF SKILLS Companies organise time, resources and change. In order to do this, they need the best possible support of fine-tuned systems that connect all activities and stakeholders. An optimum interplay of products, processes, partners and IT systems has become an essential and decisive factor for economically sustainable success. We have been developing solutions that meet all our customers current requirements and future challenges for over two decades. The market with its changing demands is always the focus of our attention. Our services are of interest to those who seek qualitative and quantitative optimisation of complex and comprehensive business processes in an integrated and sustainable manner. FINANCIAL SERVICES PROVIDERS MANUFACTURERS COMPANY SERVICE PROVIDER PRODUCT SERVICES VENDORS from mind to market 8
Our common objective: Successful stakeholders FINANCIAL SERVICES PROVIDERS MANUFACTURERS Financial services providers need to adapt flexibly to changing economic and social realities. Increasing competitive pressure, diversification of financial products and a greater variety of distribution channels determine the economic context on the horizon of digital progress. Banks and leasing companies therefore modernise the architecture of their IT landscapes in order to achieve optimal synchronisation between IT and processes. A crucial component of this process is having a business partner with sound IT and industry expertise to support this transformation. Although for the past few decades manufacturers have focused on technology, brand positioning and supply chain management, an increasing number are now evolving into solution providers, cooperating with partners and their products. Digitalisation creates additional challenges, and not only through increased market transparency. The imperative for differentiation in the market and increasing customer satisfaction are factors that can have a crucial effect on the conscious choice a manufacturer makes in selecting a quality-oriented innovation and transformation partner. VENDORS SERVICE PROVIDER The vendor s greatest strength is the sale of products and related services. Vendors rely more intensively than ever before on organising sales processes so that they proceed reliably and smoothly. This requires an optimum combination of customer needs, financial products, services and inventory, while at the same time providing seamless integration of proposal preparation in the selling process. The relevance of mobile solutions is becoming increasingly important and is the driving force for change. Services are becoming the deciding factor in the purchasing process. Thus is the service provider s role in the presentation of offers in the sales process all the more influential. The levelling for the quality of a provider s services is defined by the ability to optimally integrate specialist knowledge, experts and systems. The objective is to achieve an ideal symbiosis between manufacturers, vendors, financial services providers, service providers and IT partners working together for successful growth. from mind to market 9
Driving force for innovation: afb Credit Management Solution FRONT OFFICE FOLLOWING FUNCTION The afb Credit Management Solution (afb-cms) systematically covers all processes related to credit and leasing transactions in an integrated, web-based solution - from application to decision and validation, to contract management and termination. Our customers benefit from the high degree of automation that afb-cms offers, enabling them to process credit and leasing transactions over the entire cycle. The multi-client solution is optimised for all sales channels and facilitates financing business with both private and commercial customers. MIDDLE OFFICE BACK OFFICE from mind to market 10
From A to Z: Simply reduce complexity One system for all sales channels afb-cms supports all sales channels in a single flexible system. In this way, data transfer of assets, partners and products can be made from upstream systems (such as dealer management systems) via standardised interfaces or from other afb-cms solution components. ADMINISTRATION CATALOGUE COLLATERAL MANAGEMENT CONTRACT MANAGEMENT CREDIT CARDS Automated credit decision Based on rating and scoring information including consideration of liquidity, credit worthiness and total liabilities, afb-cms enables fully automated credit decisions to be taken in conjunction with external information sources. This forms the basis for cross- and up-selling, risk-adjusted pricing, automated document review and additional request, all with the involvement of document management systems. DAMAGE MANAGEMENT INFORMATION INVOICE MANAGEMENT PARTNER MANAGEMENT PRELIMINARY PAYMENT REMARKETING Efficient contract management afb-cms automates the management of wholesale and retail finance contracts. Customised features facilitate a highly efficient process flow of day-to-day business without the need for manual intervention. In addition, the solution offers sub-ledger accounting that includes standard interfaces with popular general ledger systems and a fully integrated dunning process. RETAIL FINANCE SERVICE CARDS STATISTICS WHOLESALE FINANCE from mind to market 11
Share in results: Benefits in detail A system only impresses if it works in the long-run. For this reason afb takes functionality into consideration, from start to finish. Universal usability across all channels and dimensions, independent of location, is central to the company s development work. INTEGRATED SYSTEM MULTI-CHANNEL SALES afb Credit Management Solution (afb-cms) covers the sub-processes of credit allocation and management in an integrated, web-based solution from offer to application with automatic credit decision and processing, up to validation and contract management. Multi-channel capability releases the full potential of all sales channels in just a single system: from credit business in the branch, in the call centre and in the field, to direct business with consumers via the bank s own website, financial portals or webshops. CUSTOMISATION THROUGH MODULARITY INTERNATIONALLY AVAILABLE The modular design based on standardised components enables the mapping of customerspecific business processes. With a setup that supports localisation, multiple languages and currencies, afb-cms is ready for the international arena. CENTRAL CONTROL INTEGRATION WITH SYSTEMS Our systems allow for central control of the entire credit and leasing business with private and commercial customers, through standardised, highly automated processes. The service-oriented architecture (SOA) allows for optimal integration with all participating systems into a generally multi-facetted system landscape. from mind to market 12
360 degrees: afb-services for optimum performance Efficiency comes from the degree, depth and duration of performance. Based on these three factors, we have compiled a specific service portfolio that is optimally aligned to achieving the highest levels of efficiency. Because we are results-oriented in our thoughts and actions, our customers have access to a comprehensive service portfolio, giving them the capacity to pave the way for a customised solution even before the project commences: from strategy to planning, from approach to realisation, from launch to amortisation. In other words: from mind to market. CONSULTING OUTSOURCING PROJECTS SERVICES OPERATION SUPPORT DATA from mind to market 14
afb-services: Effective transformation of industry knowledge CONSULTING The basis for shared project success In-depth knowledge of the industry, extensive understanding of processes and early recognition of new challenges in the market are what make us a reliable and stimulating partner. PROJECTS Potential for realisation Our experts work side by side with our customers, all the way from defining their requirements to migration. The combination of experience and best practices ensures that the project proceeds successfully. Our customers benefit from the development and implementation of pragmatic, long-lasting solutions. SUPPORT Intensive dialogue and solution expertise Our customers expect a business partner who is characterised by thorough understanding and a proven skill for delivering solutions. Our Customer Support Center provides comprehensive advice in the administration and use of the afb Credit Management Solution (afb-cms). DATA Quality through perfect data Our customers benefit from data supply on vehicles and other assets awaiting finance that is tailored to their needs and optimised for the system. OPERATION Full control of your IT Security, availability and reliability of infrastructure in a world of converged services and fast transactions is of fundamental importance to our customers. To this end, the operation services of afb offer flexible and reliable support under consideration of international standards. OUTSOURCING Scope for core competencies Any outsourcing decision takes into account individual requirements for security, compliance, availability and the scalability of systems, resources and knowledge. Our outsourcing services provide the necessary scope for our customers to focus their undivided attention on their core business. from mind to market 15
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Taking experience into the future: Innovating since 1995 As a response to market demand and as an expression of the way we think, innovation is the core element of our corporate DNA. afb is continuously implementing innovations that set the tone in the financial sector. MILESTONES 1995 2000 Established as a provider of credit management systems (credit and leasing) at the point of sale (POS) with over 30,000 installations; the first web-enabled front office solution in Europe. 2001 2004 Fully automated credit decisions and processing of retail finance, wholesale finance solution focussed on vehicles, PDA solution, multi-channel approach, multi-language and multi-currency capability. 2005 2007 End-to-end, web-based solution for retail finance (credit and leasing), wholesale finance and collateral management, expansion of data mining and data warehouse capabilities. 2008 2010 Implementation of afb-cms version 3 in service-oriented architecture (SOA) on a standardised JEE platform, extensions for mobile use. 2011 2013 Integration of business intelligence, customer relationship and document management functionality, customer self-service portal, full-service management, invoice management, service card and damage management. 2014 tomorrow Flexible design engine, credit reform inquiry and VIN identification at the POS, electronic identification and authentication, further market-oriented developments. from mind to market 17
Successful employment: Thinking today for tomorrow ACCESS TO SUCCESS We owe our innovative strength to our employees. In order to meet our high standards, now and in the future, we rely on motivation, enthusiasm and entrepreneurial behaviour. afb s corporate culture is characterised by multidisciplinary cooperation and holistic thinking. In order to successfully establish innovations in the market, we have always relied on the commitment of our teams and the excellence of our solutions. That is why it is very important for us to provide our employees with a modern working environment with freedom and responsibility. Constant promotion of our collective knowledge is an essential part of our philosophy. Every employee is familiarised with our portfolio of services and can continue the own development through on-the-job training programs. To achieve maximum performance, we organise regular training events conducted by internal and external experts. Would you like to work for a company that has always been committed to innovation and excellence? Contact details: afb Application Services AG Human Resources Phone +49 (89) 78 000-200 personal@afb.de from mind to market 18
afb Application Services AG Phone: +49 (89) 78 000-0 info@afb.de www.afb.de from mind to market