R.H. BOOKSTORE BOYD PUBLISHING POLICY CORPORATION MANUAL BOOKSTORE P O L I C Y M A N U A L TOLL-FREE ORDERING ONLINE ORDERING EXPRESS DELIVERY OPTIONS A Global Name in Publishing for over 120 Years This supersedes the former policy manual and goes into effect August 1, 2017.
MISSION STATEMENT The founding mission of The R.H. Boyd Company and its subsidiary, R.H. Boyd Publishing Corporation, is to publish, print, and distribute the highest quality of Christian and inspirational literature, merchandise, and services by continuing to use high ethical and moral standards, as it has for over 120 years. Dr. T. B. Boyd III President/CEO R. H. Boyd Publishing Corporation LaDonna Boyd Chief Operating Officer R. H. Boyd Publishing Corporation 2
Table of Contents History... 4 Ordering... 7 Billing... 8 Pricing... 9 Shipping... 11 Returns & Adjustments... 14 Standing Orders... 18 Notes... 20 We remain deeply committed to ensuring the production of quality Christian education resources by offering a wide range of materials. These included family books, music books, children s books, Sunday school literature, Vacation Bible School products, leadership development and small-group ministry aids, and the renowned New National Baptist Hymnal, as well as The New National Baptist Hymnal, 21st Century Edition. Visit our website: www.rhboydpublishing.com for the History of R.H. Boyd Publishing Corporation. 3
Ordering Wholesale Orders may be placed in the following ways: By phone: We are able to take orders 24 hours a day with our around-the-clock answering service. You can also talk with a friendly Customer Service Agent during normal business hours (8:00 a.m. 4:00 p.m., CST) by calling 1-877-4RHBOYD (474-2693). Once orders are entered, they are considered final. By mail: Send your completed and current order form to: R.H. Boyd Publishing Corporation P.O. Box 91145 Nashville, TN 37209-9145 By fax: 1-800-615-1815 By email: bookstore@rhboyd.com Please ensure that the following information is included in your order: Company name, billing address (including zip code), account number, purchase order numbers (if applicable), and business phone number Name of person placing the order Shipping instructions and shipping address (if different from billing address) RHB item number, complete title, and quantity of each product ordered 4
All backordered items will be charged shipping at the time the order is initiated. Money orders and checks should be made payable to R.H. Boyd Publishing Corporation. No COD orders. Drop Ship Orders All drop-ship orders should be identified with order initiation and provide a physical street address. Recipient must be present to sign for delivery. Bookstores will be assessed an additional 1% handling fee. All orders will be shipped by a tracking system carrier. Customers must contact bookstores regarding discrepancies related to drop-ship orders. Order Inquiries Customer Service can best respond to your inquiry if you have the following information available when you call: Account number Invoice number RHB item number, full title, and quantity ordered Date of order Order number or purchase order number Billing Credit Email bookstore@rhboyd.com to request a line-of-credit application and to submit completed applications. All new bookstores must send a copy of their business licence, tax ID #, a photograph of the outside of the facility and indicate the bookstores hours of operation. To qualify for bookstore discounts, the business must be 5
open to the general public with visible exterior signage. Initial orders must be paid when placed while the application is being processed. Terms of Payment Billing is on a thirty-day cycle, and statements are mailed each month. All orders must be paid in full within 30 days of the billing date. All past due accounts are subject to late fees. Deliquent accounts are subject to suspension, including the account being reported to a collection agency. 6 Pricing All prices are subject to change without notice. Unless stated otherwise, only the prices shown in the most current RHBPC catalogs and current quarterly forms will be honored. We request that our retailers use the recommended MSRP (Manufacturer s Suggested Retail Prices) to maximize R.H. Boyd discount privileges. Product/Trade Discount: Trade discounts are granted to retail vendors. Special promotions on RHBPC products and distributed items are announced and published quarterly in the Bookstore Discount Listing. If you are not receiving this valuable sales information, please contact the Customer Service Department at 1-877-4RHBOYD (474-2693) or bookstore@rhboyd.com. Trade discounts are offered only to authorized bookstores. A bookstore is a business that is registered as a retail store for the resale of books and published products. A bookstore must have:
Regular daily store hours and be open to the public State sales tax and resale certificates with the bookstore name Listing in its local telephone directory as a business Outside signage The following discounts programs are available to bookstore and distributor customers only for RHBPC manufactured products (mg). New Customer Program All new bookstore customers will receive the introductory discount rate of 30%. Annual Tier Program Disount Up to $749 = 20% $750-5,000 = 30% $5001-20,000 = 40% $20,001 and up = 45% The Annual Tier Discount can be earned each year beginning in January of the previous year. When a bookstore reaches each threshold, the new discount will be applied. 7
Shipping R.H. Boyd Publishing Corporation will select the most efficient method of shipment. If you specify a certain courier or mode of shipment, your instructions will be followed as closely as possible. To ensure speedy delivery, all orders are shipped express delivery, through UPS and other select carriers. Orders Weighing Less Than 200 lbs Orders are shipped express. YOU MUST CALL TO RECEIVE A SHIPPING RATE BASED ON THE WEIGHT OF YOUR ORDER AND THE ZONE TO WHICH IT IS BEING SHIPPED. Orders That Meet or Exceed 200 lbs Orders in this category can be shipped either express delivery or motor freight. If express delivery is requested, please call Customer Service to get an applicable shipping rate. International All shipping fees and costs are to be paid by the customer in advance. Such payments include but are not limited to shipping and handling fees, service fees, customs, and all added fees per international regulations. RHBPC will not be held liable for any damaged or unsellable products that have been shipped out of the country. All packages must be insured at customer s expense. All sales are final on international orders. 8
Shipments All collect shipments are subject to an RHBPC 3% handling charge. This charge will vary depending on the size of the order. Customers must provide their own account number with their desired carrier in order for RHBPC to ship collect. All drop-ship orders will be charged a 1% handling fee more than the normal charge. Merchandise is shipped FOB from the point of origin. The bookstore assumes title for all purchases from the point of shipment and assumes subsequent responsibility while in transit. Upon delivery, the bookstore will pay all collect charges from the carrier. An additional 25% charge will be added if the bookstore does not pay upon receipt. Order Pick-up Orders can be picked up at the RHBPC warehouse at Docks 1 and 2. Loading fees are as follows: 1 50 lbs $10.00 51 200 lbs $25.00 201 lbs + $30.00 Shipping for Backorders Temporarily out-of-stock items can be backordered. Shipping and handling costs for backordered items will be charged at the time the order is placed in accordance with the original shipping instructions. 9
If the original order was shipped by freight collect, small backorders will be shipped express at the current rate. Please call Customer Service to obtain applicable express rate(s). Returns & Adjustments We encourage all customers to check their entire shipment within 48 hours. Order discrepancies should be reported to Customer Service immediately. If an ordering error occurs, please contact RHBPC immediately by calling or writing Customer Service: Call: 1-877-4RHBOYD (474-2693) Fax: 1-800-615-1815 Write: R.H. Boyd Publishing Corporation P.O. Box 91145 Nashville, TN 37209-9145 Email: bookstore@rhboyd.com Return Policy for Bookstores There will be a 10% restocking fee on all returns. Requests for returns must be made within 10 business days of receiving the order by calling 1-877-4RHBOYD and requesting a Return Merchandise Authorization (RMA) number. All items must be in sellable condition and received within 10 days from RMA issue date. If products are damaged during the shipping process and 10
RHBPC shipped the products using the customer s UPS Collect account, the customer must file a claim to recover the costs of damaged products. If products are damaged during the shipping process and R. H. Boyd shipped to the customer using through their own UPS account, RHBPC will file the claim on behalf of the customer to recover the costs of damaged products. RHBPC does not file claims through the United States Postal Service (USPS) and are not responsible for lost or damaged products sent via USPS. Requests for returns of damaged products must be made within 10 days of receiving the order. When proper evidence of damaged products has been received, no restocking fee will apply. Please call Customer Service between 8:00 a.m. 4:00 p.m. CST, Monday Friday at 1-877-4RHBOYD (474-2693). When a return is required for an adjustment, please include the following: Bookstore account number RMA# (Customer Service will provide) Invoice date Invoice number Order number THE RMA# IS CRITICAL FOR PROPER HANDLING AND CREDIT TO BE ISSUED TO THE BOOKSTORE. WITHOUT THIS INFORMATION, NO CREDIT WILL BE GIVEN. Returning Defective Products Defective products or merchandise will be replaced based on availability. These replacements will be shipped within 5 days after receiving the defective items at the RHBPC facility. 11
Orders authorized for return must meet the following guidelines: All returned products and merchandise must be in sellable condition and included on the current order form or in the current catalog. Sellable condition: products are unmarked, carry no damage, and have no bookstore stickers or markers. Bookstores are responsible for all return shipment charges unless RHPBC was at fault in the shipment. All returns sent by Parcel Post should be insured for your protection. The original invoice or a clearly legible copy of the original invoice must accompany all returns, along with a RMA# to insure credit. Discontinued items cannot be returned for credit. Noncurriculum books may be returned for credit, minus the 10% restocking fee, up to 10 days after purchase invoice date. Vacation Bible School (VBS) returns must be requested no later than April 1. Returns that do not have an RMA# will not be honored. RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER for 90% credit regardless of order date. 12
Hymnals that are returned to R.H. Boyd Publishing must be in sellable (can be resold to another customer) condition to receive credit. Hymnals may be returned for 90% credit up to 1 month after purchase invoice date. Standing Orders Automatic standing order are set up to receive a pre-determined quantity of Sunday School and Contemporary Training for the Church (CTC/BTU) curriculum on a quarterly basis. These orders will be automatically placed and shipped for your convenience. To process this order, RHBPC must have an approved credit application (more information on page 8), and your account must be in good standing. Following your initial order, shipments will be sent to your 13
store approximately 4 weeks in advance of the new quarter. These quantities can be adjusted if necessary by contacting your Customer Service representative 90 days prior to the beginning of the next scheduled quarterly shipment. Credit applications and detailed information about this convenient ordering process can be obtained from the Customer Service Department: Phone: 1-877-4RHBOYD (474-2693) Fax: 1-800-615-1815 Email : bookstore@rhboyd.com PLEASE LET US KNOW HOW WE CAN BETTER SERVE YOU AND YOUR CUSTOMERS AS WE PARTNER TOGETHER IN GOD S WORK AND KINGDOM. RHBPC refers to R.H. Boyd Publishing Corporation, an R.H. Boyd Company UPS refers to United Parcel Service USPS refers to United States Postal Service COD refers to cash on demand FOB refers to Freight on Board RMA refers to Return Merchandise Authorization CST refers to Centeral Standard Time VBS refers to Vacation Bible School 14
NOTES P.O. Box 91145 Nashville, TN 37209-9145 Toll-Free Ordering: 1-877-4rhboyd (474-2693) Fax: 1-800-615-1815 www.rhboydpublishing.com E-mail: customerservice@rhboyd.com Facebook RHBoydPublishing TheNationalBaptistCongress Twitter @BoydPublishing @NationalBaptist 15
R.H. Boyd Publishing Corporation celebrates more than 120 years as a global name in publishing, printing, and distributing the finest Christian fiction and non-fiction as well as educational, musical, family, and historical resources and services. We continually strive to provide improved materials and to serve our customers needs nationally and globally. P.O. Box 91145 Nashville, TN 37209-9145 Toll-Free Ordering: 1-877-4RHBOYD (474-2693) Fax: 1-800-615-1815 www.rhboydpublishing.com For inquiries and concerns, call Customer Service at (615) 350-8000.