Helpful Hints for Successful Customer Enrollment Customers must use most recent utility bill information When a customer moves or changes the name of the account holder, the utility account number will change. Ensuring the customer completes the enrollment using their most recent utility bill will significantly decrease the chance of the account being rejected for inaccurate account information. If the customer does not have a copy of their most recent bill, the customer (not the Associate) can call their utility company to request the required enrollment information. Third Party Verification Viridian requires all customers who enroll by calling Viridian directly to complete a Third Party Verification (TPV). For customers who enroll over the phone, the Viridian Customer Care Representative will enter the customer s billing and contact information into Viridian s system, and then connect the customer to the TPV phone line. Once connected to the TPV line, the TPV representative (not a Viridian representative) will go through a series of prompts relating to the customer s enrollment with Viridian. Once the TPV is completed, the customer s enrollment will be sent to the utility to be reviewed. Do not enroll the same account twice Once a customer has submitted an enrollment to Viridian, the account number is in Viridian s system. Submitting an account for a second time will cause an enrollment failure. If there is an issue with a customer s account, the customer should call Viridian Customer Care at (866) 663-2508 to have a Viridian Customer Care Representative assist them. Make sure the customer knows your name, website or Associate ID If a customer intends to enroll with Viridian, provide the customer with your Associate ID. Customers failing to credit an Associate during enrollment prevent the Associate from receiving credit for the enrollment. Ensure your Associate ID and name are written legibly on the bottom of all paper applications. Instruct customers to mention your Associate ID and/or name when enrolling over the phone. Direct customers to your replicated website for online enrollments. Customers must provide accurate contact information Each enrollment requires customer contact information, not the Associate s contact information. Viridian communicates to customers via email to provide a Viridian Welcome Letter and, in cases where the account is rejected, obtain correct account information to successfully enroll the account with the utility. Most importantly, the final step of enrollment requires accurate customer contact information. The enrollment cannot be processed without it! Verify the Utility Company Customers are often rejected due to selecting the wrong utility company. Do not re-enroll accounts rejected by the utility; send an email to watchq@viridian.com with corrected information The Personal Customer Status Report in your Back Office will list all of your customer enrollments, including accounts rejected by the utility. If an account is rejected, email watchq@viridian.com with the customer s correct utility number, name, and your Associate ID. Rate for Enrollment Viridian requires that the enrollment form includes a current rate listed in the Back Office. For an Everyday Green electricity variable rate enrollment, the Introductory Rate is used.
Helpful Hints for Successful Customer Enrollment Illinois Enrollment Process All residential Illinois paper applications require the application, Terms and Conditions along with a completed Letter of Agency. Residential customers in Illinois who enroll via the web are required to complete an identity verification check. The identity check requires the customer to provide either their birth date or the last four digits of their social security number. Massachusetts Enrollment Process All Massachusetts enrollments require a soft credit check inquiry prior to processing. In addition, the Terms and Conditions and Letter of Agency are required to be returned with the signed application on the day it was signed. All Massachusetts customers are required to provide their most recent utility bill. If that bill is not current with payments, the customer must provide the most recent utility bill that is not past due. Fax Reminders To avoid delayed processing of faxed enrollments, please ensure all customer applications are filled out in their entirety. Common reasons for processing delays include: Associate did not pass Viridian University Complete Terms and Conditions were not included with application Outdated enrollment form Rate Class / Plan were not selected Missing date No contact phone number / incomplete address Missing Associate ID No signature / signature does not match given name Pages of Terms and Conditions missing initials Application was not submitted upon execution by the customer Missing Letter of Agency (Illinois and Massachusetts customers only) Name, Signature, Date, Rate or Address missing from Letter of Commercial Enrollment Process Agency (Illinois and Massachusetts customers only) Commercial Enrollment Forms: Commercial customers can enroll with Viridian through either web or paper enrollments on either a fixed or variable pricing plan. Please note that Large commercial customers can only enroll on the variable pricing plans. For paper enrollments, please ensure the most current application is utilized. Current applications are located in your Associate Back Office under My Resources and then navigate to Business Resources. In addition to completing a paper application, the customer must also include a complete copy of their most recent utility bill*. Please ensure that the customer sends in their entire bill. The entire bill is required for Viridian to verify the usage associated with the account and that the customer s account is a commercial account. Completed enrollment forms which include the incorporated Terms and Conditions along with the entire bill can be submitted to Viridian by fax at 1-855-258-1329, by mail to Viridian, 1055 Washington Boulevard, 7th floor, Stamford, CT 06901 or by email to enrollcommercial@viridian.com. For MA and NJ online enrollments, the customer will be directed to complete and send in the Commercial Credit Application. Please ensure that the Commercial Credit Application is completed and submitted into Viridian within 5 business days of online enrollment or the account can only be enrolled with a paper application. Completed credit forms can be submitted to Viridian by fax at 1-855-258-1329, by mail to Viridian, 1055 Washington Boulevard, 7th floor, Stamford, CT 06901 or by email to enrollcommercial@viridian.com. Verification Process for Commercial Enrollments: Refer to the chart below to help you determine the commercial customer s usage and if they are in fact a commercial account. Viridian distinguishes small commercial and large commercial customers by a 100,000 kwh annual threshold. In addition to the chart below, Viridian has created the Viridian Small Commercial Threshold Tool. This tool is located in the Back Office under My Resources, and then navigate to Business Resources. To properly use the calculator, select the State, Utility, Rate, Usage Month and kwh Usage. The calculator will populate the Annual Usage and determine if the account is classified as a small or large commercial account under Comments.
Helpful Hints for Successful Customer Enrollment Small Commercial Determination Chart State Utility How to determine if Commercial How to determine usage CT Connecticut Light & Power On page 2, Distribution Rate will be 30, 35, 37, 40, 41, 55 or 56 CT United Illuminating On Page 1, in Your Account Information, Trans and Dist Rate does not include Residential IL ComEd On page 1, in Meter Information, Load Type does not say Residential MA Nstar On page 2, in Electricity used section, does not say Residential MA National Grid On page 1, in Detail of current charges, Rate does not say Residential MD Baltimore Gas & Electric On page 2, under Electric Details, does not say Residential MD Pepco On page 1, in Meter Summary, Description does not contain Residential NJ Atlantic City Electric On page 2, in first line of Electric Charges, does not include Residential NJ Jersey Central Power & Light On page 1, above Account Summary, does not say Residential NJ PSE&G On page 2, after PoD ID, Rate will be GLP or LPLS NJ Rockland Electric On page 1, on top right, it does not say Residential above the Meter Number NY Central Hudson On page 1, at the top of the page, does not say Rate E100 to E199 NY Con Ed On page 1, Your Electric Rate does not say Residential NY NIMO On page 2, in Delivery Services, Rate does not include SC1 NY NYSEG On page 3, Electric Service will be Nonresidentia NY Orange & Rockland On page 1, on top right, it does not say Residential above the Meter Number NY Rochester Gas & Electric On page 3, in Electricity Service near top of page, does not include Residential PA Duquesne On page 1, on top right, Rate is not RS, RH, nor RA PA PECO On page 2, Current Period Detail, Residential is not header PA PPL On page 3, in Current Charges for PPL, not commercial if RS or RTS for rate On page 1, look at Billed Usage On page 1, in New Charges and Credits, Generation Services Charge, the total kwh On page 1, in Meter Information look at Usage On page 1, in Electric Bill Comparison section, look at current month kwh On page 1, in Detail of Current Charges, the Total Usage On page 2, look at kwh Used at top of page On page 1, in Meter Summary, look at kwh Used On page 2, in Electric Meter Information, look at Total kwhs Used or Total kw Demand On page 3, look at Kilowatt Hours Used in the Meter Reading Information section On page 2, in the Usage section, look at demand kw or Total kwh On page 1, look at Total Usage kwh On page 1, in Amount of Electricity Used, the Electricity Used (kwh) On page 2, look at Your Electricity Use On page 2, in Electric Usage, look at kwh On page 3, in Electricity Delivery Charges detail, look at Demand Charge kw or Delivery Charge kwh On page 3, near top of page, the Billed Usage On page 3, near top of page, the Billed Usage On page 1, in Meter Reading Usage Information, look at Total kwh Used On page 2, in the meter information, look at Usage at the far right On page 1, look at kwh Billed
CONNECTICUT Connecticut Light & Power (CLP) Customer Name Key: The Customer Name Key is 4 characters long, and can include letters, spaces, numbers and symbols. Generally, the Customer Name Key is the first four letters of the customer s last name. For example, if a customer s name is John Mc Donald, their Customer Name Key most likely will be Mc D. The Customer Name Key is located in the top right hand corner of the utility bill. Service Reference Number: Customers commonly enroll using the Meter Number instead of the Service Reference Number. The 9 digit Service Reference Number is located in the middle of the utility bill under For service at. The Service Reference Number s seventh and eighth digits must be zeros. United Illuminating (UI) Customer Name Key: The Customer Name Key is 4 characters long, and can include letters, spaces, numbers and symbols. Generally, the Customer Name Key is the first four letters of the customer s last name. For example, if a customer s name is John Mc Donald, their Customer Name Key most likely will be Mc D. The Customer Name Key is located in the top right hand corner of the utility bill. WASHINGTON D.C. Potomac Electric Power Company DC (PEPCODCE) Account Number: The 10 digit Account Number is located in the top right corner of the bill and the first digit must begin with a 0 or 1. DELAWARE Delmarva Power DE (DPEDE) Account Number: The 12 digit Account Number is located in the left corner of the bill. ILLINOIS Commonwealth Edison (COMED) Account Number: The 10 digit account number is located in the top middle section of the customer s bill. Customers who were enrolled with a supplier and return to COMED will not be able to enroll with another supplier for 12 months. Electric Space Heating customers should not enroll with Viridian. These customers receive a different rate from COMED that is lower than the standard residential rate.
MARYLAND Baltimore Gas & Electric (BG&E) Electric Choice ID: The 10 digit Electric Choice ID is located on page two of the bill. Ensure the Electric Choice ID is from the most recent bill. New Accounts: If the customer recently created a new account, the customer will need to wait one complete billing cycle before enrolling with Viridian. Potomac Electric Power Company (PEPCO) Account Number: The 10 digit Account Number is located in the top right corner of the bill and the first digit must be between 2 and 9. Ensure the Account Number is for PEPCO electric (not gas!). MASSACHUSETTS National Grid Massachusetts (MECO/NANTUCKET) Account Number: The 10 digit account number is located on the top left side of the customer s bill. NSTAR (BECO/CAMB/COME) Account Number: The 11 digit account number is located on the top right side of the customer s bill. NEW JERSEY Reminders for ALL Utilities: Arrears: Any New Jersey account with a past due balance 60 days or more will be ineligible for consolidated billing, and consequently unable to enroll with Viridian. Commercial Accounts: All New Jersey commercial customers are required to provide Viridian with either a Delinquent Payment Provision form along with a voided check or two recent (within three months) utility bills that show the customer is current on payments with the utility. Atlantic City Electric (ACE) ACE Customers with rate code MGS and a disproportionately high KW demand in relation to the kwh usage are subject to being billed using a modified billing structure managed by ACE. This is denoted on the customer s bill by a line item called Distribution Ceiling Limit. Customers that fall into this category may not realize savings by enrolling with Viridian.
Jersey Central Power & Light (JCP&L) Customer Number: Customers might mistakenly use their Account Number instead of their Customer Number. The 20 digit Customer Number begins with 080. It is typically located on the second or third page of the bill under Charges from JCP&L this billing period. Make sure the Customer Number is from the most recent bill. Public Service Gas & Electric (PSE&G) PoD ID: The 18 digit number beginning with PE for electric or PG for gas is located in either the electric section or gas section of the bill. Customers commonly confuse the two PoD IDs. The POD IDs are similar, but two to three digits are different. Ensure the PoD ID is from the most recent bill. Rockland Electric (RECO) Account Number: The 10 digit account number is on the right side of the bill under Billing Summary. Please ensure the customer is reading a New Jersey Rockland Electric bill and not an Orange and Rockland bill. New Jersey Natural Gas (NJNG) Account Number: The 12 digit/character account number is on the left side of the customer s bill. The last character in the account number can be a numerical or alphabetical character. New Jersey Natural Gas will reject an account if the customer enrolls under the wrong rate class. For example, if a commercial customer enrolls under a residential rate plan with Viridian the account will be rejected. South Jersey Gas (SJG) Account Number: The 11 digit account number is on the top right side of the customer s bill. Currently, Viridian is only enrolling residential customers. Commercial customers who try to enroll will be rejected New York Central Hudson (CHE) Account Number: Only the first 10 digits of the 11 digit account number are needed from the top left side of the customer s bill to enroll. Con Edison (CONED) Account Number: The 15 digit account number is located on the top left side of the customer s bill. If the customer receives both electric and gas from Con Edison, the account number will be the same for both. Orange and Rockland (ORE) Account Number: The 10 digit account number is on the right side of the customer s bill. If the customer receives both electric and gas from Orange and Rockland, the account number will be the same for both.
National Grid Metro (Keyspan NY) Account Number: The 10 digit account number is on the top right side of the customer s bill. Ensure the customer is a NYC customer and not Long Island. National Grid Long Island (Keyspan LI) Account Number: The 10 digit account number is on the top right side of the customer s bill. Ensure the customer is a Long Island customer and not NYC. Nation Grid (NIMO) Account Number: The 10 digit account number is on the top right side of the customer s bill. NIMO will reject an account if the customer enrolls under the wrong rate class. For example if a commercial customer enrolls under a residential rate plan with Viridian, the account will be rejected. New York State Electric & Gas (NYSEG) POD ID: The POD ID begins with N followed by 14 digits and is located on the top right side of the bill under Service Address. Ensure the customer is using their most recent bill. Rochester Gas & Electric (RGE) POD ID: The POD ID begins with R followed by 14 digits and is located on the top right side of the bill under Service Address. Ensure the customer is using their most recent bill. PENNSYLVANIA Duquesne Light Company (DUQE) Customer Assistance Program (CAP): A CAP customer is ineligible to enroll with Viridian. CAP enrollment is indicated on the customer s utility bill under the DLC Account Balance section. Philadelphia Electric Company (PECO) Customer Assistance Program (CAP): A CAP customer is ineligible to enroll with Viridian. If a customer is on CAP it will be indicated on their bill in the Message Center. Pennsylvania Power & Light (PPL) The 10 digit Account Number is located on page one on the top right side of the bill. Ensure the Account Number is from the most recent bill.