ALCATEL-LUCENT ENTERPRISE YOUR PARTNER TO CHANGE THE CONVERSATION

ALCATEL-LUCENT ENTERPRISE YOUR PARTNER TO CHANGE THE CONVERSATION

AS ENTERPRISES ENTER INTO THE AGE OF TABLETS AND SMARTPHONES... We are living in a consumer-led revolution, inspired by the need for increased mobility, multimedia content, and the rapid adoption of smartphones and tablets. This revolution is driving organizations to make new choices about the communications services and applications they need to provide for their employees. The video content explosion is reshaping the way networks need to manage information. Proliferation of personal devices equipped with video and the growing appetite for multimedia conferencing accelerate the need for next-generation networks. New models, based on consumption and supported by elastic and open architectures, known as the cloud are emerging. 2

IT S TIME TO CHANGE THE CONVERSATION It is time to change the conversation in the enterprise to take advantage of how we actually communicate. Change the conversation so that enterprises can harness these new work styles to increase employee productivity and customer engagement. Change the conversation with a world of new applications and an infrastructure designed to optimize their delivery. Change the conversation so that it is multi-party, multi-device and multi-media. FOR EMPLOYEES MULTI-PARTY By driving collaboration with the right person at the right time MULTI-DEVICE. By enabling people to hop from one device to another, from their office to wherever their jobs may take them MULTI-MEDIA By allowing participants to escalate from text to voice to video conversation with a simple click FOR CUSTOMERS MULTI-PARTY By enabling enterprises to bring new resources and departments into the customer conversation MULTI-DEVICE By optimizing service delivery with context across any device and over time MULTI-MEDIA By extending crosschannel conversations to integrate social media and mobility 3

TEAMING UP WITH A TRUSTWORTHY PARTNER TO TRANSFORM THE WAY PEOPLE COMMUNICATE With more than 2,900 people in 130 countries and 2,200 partners worldwide, Alcatel-Lucent Enterprise delivers solutions across two business segments to more than 500,000 customers from public and private sectors worldwide. Communications: Enabling collaborative conversations through communications platforms, applications and endpoints, unified communications, multimedia collaboration and customer service applications Networks: Creating the intelligent infrastructure to enable the delivery of real-time applications across converged networks, data centers, service-aware networks and managed access services In addition to the above solutions, Alcatel-Lucent Enterprise is offering a complete portfolio of services, including: design and built of complex architectures managed and proactive services 24/7 network monitoring and maintenance adoption acceleration through end-user training Alcatel-Lucent Enterprise is part of Alcatel-Lucent, a leader in mobile, fixed, IP and optics technologies and a pioneer in applications and services for service providers. We are built on a history of innovation that includes Bell Labs, one of the world s foremost centers of research and innovation in communications. BUSINESS PARTNERS Alcatel-Lucent Enterprise works primarily through an indirect sales model. Our Business Partners are therefore major players in our overall go-to-market strategy. Business Partners undergo accreditation training through the Alcatel-Lucent Partner Program. The program ensures that they are fully qualified to sell, deploy and support Alcatel-Lucent Enterprise solutions. The Alcatel-Lucent Enterprise Services portfolio complements the business and technical expertise of Business Partners around the entire solution lifecycle. Together, we deliver secure, high-performance communications and network infrastructures to end customers. Our Professional Services experts develop and implement end-to-end solutions and adapt them to customer needs. Our Support Services team ensures smooth solutions operations, protecting customer investment through proactive maintenance and evolution. Working in trusted relationships that start by listening to our customers needs, and backed by a global ecosystem of experts and partners, we collaborate on solutions that power growth and innovation for our customers through improved customer productivity and satisfaction. We bring an unmatched heritage of ideas and execution to enable companies to transform communications into meaningful conversations across employees, customers and partners. 4

COMMUNICATIONS: ENABLING COLLABORATIVE CONVERSATIONS Alcatel-Lucent Enterprise solutions deliver a comprehensive evolution path from voice communications to multimedia conversations through a wide range of solutions. They span from hybrid telephony access to a full suite of unified communications and collaboration solutions, including solutions for visual collaboration across all devices. Conversations also continue in the customer service area with a full range of solutions and with any media of contact to the customer, most of them being based on Genesys technology and products. SOLUTIONS INCLUDE: Business telephony Unified communications and mobility Application, device and performance management Customer service NETWORKS: CONVERSATIONS REQUIRE FLUENT NETWORKS At Alcatel-Lucent Enterprise, we believe that networks need to enter into a new dimension. This is what we call application fluency, or Application Fluent Networks. Our solutions are maximizing the efficiency of networks through effective monitoring and adjustment of resources, while simplifying the network architecture to deliver the imperatives of new multimedia applications. We bring comprehensive solutions in the area of converged campus networks and data center networks and enable the enterprise to speed the adoption of cloud services. OUR APPLICATION FLUENT NETWORK SOLUTIONS INCLUDE: Converged wired and wireless network solution that provide a single network for voice, video, multi-media and data applications Data center switching solution that provides a scalable and low-latency data center fabric Service-aware networks that provide an always-on private WAN Managed access services that provide Ethernet services for enterprise and residential buildings 5

HELPING CUSTOMERS EVERY DAY The [Alcatel-Lucent] network is supporting us to move in the right direction in areas such as reducing medication errors, improving communication, shortening lengths of stay, managing outpatient work and improving continuity of care. JACQUE DAILEY, FORMER CIO AT CHILDREN S HOSPITAL OF PITTSBURGH OF UPMC AND NOW VP, IT SOLUTIONS FOR MEDICAL SCIENCE, RESEARCH AND PATIENT CENTERED ACCOUNTABLE CARE, UPMC Alcatel-Lucent Enterprise is dedicated to helping you transform your communications into conversations. Our unmatched solutions and services offer you the innovations you need to change the conversation in your business and across your organization. Here are just a few of the ways Alcatel-Lucent Enterprise is helping customers change the conversation today: UPMC Children s Hospital. Changing the conversation in healthcare with paperless record system and always-on, mobile, collaboration applications Dubai Bank. Changing the conversation between agents and customers with a reliable, scalable and flexible telecommunication environment Deloitte. Changing the conversation for its mobile workers with secure access, simplified process and guaranteed business continuity Liverpool Hospital. Changing the conversation for medical staff, doctors and patients with an end-to-end voice, data, wired and wireless converged network, improving patient care and staff productivity Morgan s wonderland. Changing the conversation with physical and cognitive challenged park visitors with a PCI- and HIPAA-compliant converged network solution Copa Claro. Changing the conversation for ATP Tour events with comprehensive communications infrastructure services and state-of-the-art collaboration technology, OpenTouch 6

CHANGE THE CONVERSATION IN YOUR BUSINESS! To see how you can benefit from integrating the innovative solutions and extensive support and services offered by Alcatel-Lucent Enterprise into your business, we invite you to call your local Alcatel-Lucent Enterprise Representative. Or visit us at: www.alcatel-lucent.com/enterprise twitter.com/aluenterprise facebook.com/aluenterprise 7

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