ACTERNA TANALYST TEST MANAGEMENT SOFTWARE AUTOMATED, CENTRALIZED TWORK TESTING
ENSURE HIGH QUALITY OF SERVICE WITH TANALYST As telecommunications networks evolve, service providers must differentiate themselves from the competition by rapidly deploying service, minimizing network downtime, and providing excellent customer care. As networks expand to offer a greater range of services, providers rely on operational support systems (OSS) for efficient network management. Today s powerful new OSSs must offer best-in-class capabilities to ensure high-quality service throughout the network service life cycle. Acterna NetAnalyst Test Management Software is a powerful OSS that resides at the core of a successful service fulfillment and assurance strategy. By managing the testing of private line services, optical transmission facilities, and data services, NetAnalyst provides a simple, common, and intuitive graphical user interface for a variety of remote test tools, including Acterna CENTEST, Acterna T3AS, and Acterna Cyclone devices. In addition, NetAnalyst protects your infrastructure investment with a CORBA-based architecture and an open application programming interface (API) that integrates easily and efficiently with other OSS and back-office systems. NetAnalyst stands ready to enable service providers to pull ahead of the competition for both existing and future network services.
Highlights Streamline Network Testing and Monitoring Provides round-the-clock automated testing and monitoring from a centralized location Point-and-Click for Rapid Turn-up and Recovery Reduces service turn-up and recovery time from hours to minutes dramatically improving customer service and minimizing revenue losses associated with service outages Flow-Through Provisioning Integrates turn-up testing with service activation and workflow management OSS applications with an open, standardsbased CORBA API that accelerates time to revenue End-to-End Circuit Views for Testing Enables technicians to easily understand circuit layout and choose the appropriate location and service context for consistent, accurate testing Simultaneous Testing of Multiple Services Supports centralized testing of private line services, SOT/SDH optical facilities, frame relay, ATM, and IP data services at rates from DS0 to OC-192 and E1 to STM-64 all from a single platform Remote Test Resource Administration Provides a common graphical interface for remote operations, administration, and maintenance (OAM) activities Flexible, Scalable Architecture Supports expansion from entry-level to carrier-class systems with its distributed UNIX-based architecture Designed for Evolving Network Operations Utilizes JAVA, CORBA, C++, HTML, and standard object modeling technologies to simplify and accelerate the addition of new features, while it protects your infrastructure investment 1
THE VALUE OF AUTOMATED, CENTRALIZED TEST MANAGEMENT Flow-Through Provisioning For Faster Processing NetAnalyst enables automated service fulfillment by combining acceptance testing with provisioning workflow. By integrating acceptance testing with order management, circuit design, and service activation processes, service providers can drastically reduce time to complete the provisioning process. Automatic Trouble Management Testing To achieve efficiency, providers must integrate customer, inventory, and services data with their trouble management systems. NetAnalyst enables streamlined trouble management by integrating testing with third-party trouble ticketing and fault management OSSs. With NetAnalyst, providers can drastically improve workforce productivity by accelerating trouble ticket resolution, minimizing costly "no trouble found" dispatches, and reducing mean-time-to-repair (MTTR). Detailed Circuit Views for Testing Clear, accurate, end-to-end circuit views facilitate customer care. Acterna s Web-driven graphical interface application NetOptimize Service Visualizer works with NetAnalyst to access critical circuit parameters for accurate testing. Network operations center (NOC) technicians can monitor and test circuits with just a point and click. NetAnalyst is flow-through testing made simple for expert or novice technicians. Standardization of Best Practices Testing NetAnalyst s powerful script generator, scheduler, and test library functions allow providers to establish best practices for deploying service. With NetAnalyst s ability to schedule testing and automatically distribute results by e-mail, providers can standardize enterprise-wide procedures to accommodate specific business practices. Integrated Test Management of Multiple Services NetAnalyst simplifies complex service delivery and service hand-off testing for multiple technologies from all points in the network. Its single, efficient platform provides common workflow and transparent test access for multiple network elements, vendors, and technologies. Network Boundary Sectionalization Service providers know that many customer trouble tickets are caused by faults outside of the provider s network. NetAnalyst enables NOC technicians to quickly determine if faults reside within customer premises equipment (CPE), in the service provider s network, or beyond service hand-off points. Network fault isolation allows providers to reduce finger-pointing issues and restore service faster. Organized, Phased Approach to Systems Deployment NetAnalyst s distributed UNIX-based architecture supports scalable, well-coordinated systems implementation. By enabling the solution to expand from an entry-level system to a sophisticated, carrier-class installation, NetAnalyst supports extendible test capacity. 2
Benefits Build Revenue More Quickly NetAnalyst allows service providers to shorten long provisioning cycles when deploying services. Automated flow-through provisioning enables providers to offer rapid acceptance testing on new services so that billing can occur sooner. Utilize Resources More Efficiently to Reduce Operating Expenses Maximizing operational productivity requires efficient use of resources. NetAnalyst s robust, easy-to-use graphical interface provides tools that technicians of all skill levels can use to quickly identify network problems. With NetAnalyst, service providers reduce training, maintenance, and support costs while maintaining high-quality service. Ensure a Competitive Advantage with Higher Quality Service In a competitive environment, service providers must continually increase market share by adding new customers and services while they retain existing customers. As network product and service portfolios grow, providers differentiate themselves by how quickly they deploy service and their ability to minimize network downtime. NetAnalyst offers testing capabilities that facilitate immediate response to customer inquiries and superior customer care and a competitive advantage for the service provider. Protect Your Investment As networks and technologies evolve, NetAnalyst protects your network infrastructure investment. An open architecture API allows for easy, inexpensive integration with other OSS and back-office systems. Together with Acterna NetOptimize service management OSS suite and CENTEST remote test heads, NetAnalyst provides continual support for existing and future networks. 3
TANALYST IN ACTION Automates Flow-Through Provisioning NetAnalyst offers an open, standards-based CORBA interface that streamlines the provisioning process by seamlessly integrating acceptance testing into the provisioning workflow. Following a service activation request from a provisioning OSS such as Acterna NetOptimize Service Activator, a workflow OSS passes an acceptance test request to NetAnalyst, which tests the circuit using a pre-programmed procedure. Upon completion of the test, technicians can view detailed test results via a Web browser interface, while NetAnalyst reports pass/fail results back to a workflow management OSS to complete the process. Workflow Management OSS Complete Test Request Pass/Fail Activation OSS Provisioning Complete Test Results NetAnalyst Trouble Ticketing OSS Test Request Test Close Trouble Ticket OR Results Results Dispatch Technician to exact trouble location NetAnalyst Streamlines Trouble Management with Integrated Testing NetAnalyst facilitates trouble management by integrating testing with trouble ticketing and fault management OSSs. After a technician creates a trouble ticket, key circuit parameters such as the access identifier (AID) and common language location identification (CLLI) codes can be extracted for seamless testing. Following testing, detailed NetAnalyst test reports can be used to close out work orders or dispatch technicians to specific trouble locations. 4
Provides Graphical Circuit View for Easy Navigation Working with NetOptimize Service Visualizer, NetAnalyst offers accurate and complete views of end-to-end circuits for testing. Circuit layouts are built directly from network inventory databases, ensuring accurate depictions of network configurations. A circuit search feature allows users to enter key parameters to locate circuits and perform interactive or automated tests based on skill and testing knowledge. Technicians can access tests from a library of NetAnalyst test procedures, which standardize best practices and ensure consistency. Supports Complex, Next-Generation Network Management NetAnalyst is the right solution for testing today s complex networks whether they are VF, digital wideband, SOT, SDH, frame relay, ATM, or IP. NetAnalyst s CORBA-based open architecture facilitates integration with other OSSs, such as Acterna NetOptimize service management software modules and OSSs provided by third-party vendors. NetAnalyst also works with various remote test hardware, such as Acterna CENTEST, T3AS, and Cyclone families, to deliver automated, centralized test management for existing and future network services. 5
ARCHITECTURE OF THE TANALYST TEST MANAGEMENT SOFTWARE NetAnalyst Test Management Software is a powerful set of software modules that provide exceptional network and service management precisely targeted to specific infrastructure demands. Consisting of a NetAnalyst Session Server that serves as the system s core, and driven by a Java Client and plug-in Agents that facilitate an expansive, flexible set of transmission and data testing applications, NetAnalyst integrates into any successful network test strategy. NetAnalyst learns the capabilities of remote test devices and automatically configures itself to present the user with tools needed to perform expansive network testing and monitoring. NetAnalyst also offers automation APIs to easily integrate other OSS and back-office systems to accommodate providers service fulfillment assurance business processes. Unix Windows Java Clients NetAnalyst Session Server Session Management Security Naming Services Transaction Services Event CORBA Services CORBA Services User Services User Profiles Alarm Management Test Builder Quicktest Scheduler Element Management Administration Report Generator Test Engine Automation APIs Service Assurance/ Fulfillment OSS Network Inventory Database NetAnalyst Agents SNMP CORBA TL-1 Remote Test Units Network Elements Frame Relay ATM IP DS3/1/0 E3/1 OC-192/STM-64 SOT/SDH/PDH 6
EXTRAORDINARY TOOLS FOR EXTRAORDINARY TWORKS Acterna NetAnalyst Test Management Software is a breakthrough test and management solution that enables service providers to offer automated, centralized testing from the NOC. NetAnalyst s open API facilitates integration with existing OSS, test systems, and back-office systems to enhance the service fulfillment and service assurance business processes. NetAnalyst provides a critical step toward automation of service deployment and restoration and reduces the chance of human error. Because NetAnalyst simplifies the testing process, providers can quickly boost revenue by turning up service faster and ensuring a competitive advantage with higher quality service. 7
GLOBAL SERVICES AND SOLUTIONS Acterna is built on a combined, centurylong tradition of quality and innovation in the communications test and management industry. Now, the excellence you have come to expect in our products forms the cornerstone of an integrated suite of services and solutions developed to drive your business performance to new levels. Our comprehensive solutions can be tailored to meet your business requirements for product support, service deployment, training, process improvement, program management, and custom software applications. At Acterna, we use a consultative approach to define your exact service needs. We then leverage an unmatched depth of knowledge and experience in communications, products, systems, and processes to provide solutions that solve your unique business challenges. From basic instrument support for the field technician to complex program management and consulting for company-wide operation initiatives, Acterna's service professionals are committed to exceeding your expectations. Whatever your needs Education Services, Program Services, Consulting Services, Product Support Services, or Innovative Software Development Services we can be a part of your solution. Contact Acterna Today To learn more about how NetAnalyst or any of the NetOptimize OSS Suite will help improve your process automation, contact us today at 1-800-638-2049 or www.acterna.com. We look forward to partnering with you to optimize the performance of your networks. 8
www.acterna.com Regional Sales Headquarters Global Headquarters 20400 Observation Drive Germantown, Maryland 20876-4023 USA Toll Free: 1-800-638-2049 Tel: +1-301-353-1550 Fax: +1-301-444-8468 www.acterna.com North America 20400 Observation Drive Germantown, Maryland 20876-4023 USA Toll Free: 1-800-638-2049 Tel: +1-301-353-1550 Fax: +1-301-444-8468 Latin America Av. Eng. Luis Carlos Berrini 936 8/9. Andar 04571-000 Sao Paulo, SP Brazil Tel: +55 11 5503 3800 Fax: +55 11 5505 1598 Asia/Pacific 42 Clarendon Street PO Box 141 South Melbourne, Victoria 3205 Australia Tel: +61 3 9690 6700 Fax: +61 3 9690 6750 Western Europe Arbachtalstrasse 6 72800 Eningen u.a. Germany Tel: +49 7121 86 2222 Fax: +49 7121 86 1222 Eastern Europe, Middle East & Africa Elisabethstrasse 36 PO Box 13 2500 Baden Austria Tel: +43 2252 85 521 0 Fax: +43 2252 80 727 1 st Neopalimovskiy Per. 15/7 (4 th floor) 119121 Moscow Russia Tel: +7 095 248 2508 Fax: +7 095 248 4189 Acterna is present in more than 80 countries. To find your local sales office, go to www.acterna.com TAN/A/SS/SMS/GER/08-01 Note: Specifications, terms, and conditions are subject to change without notice. Copyright 2001 Acterna, LLC. All rights reserved. Acterna, The Keepers of Communications, and its logo are trademarks of Acterna, LLC. All other trademarks and registered trademarks are the property of their respective owners.