September 2013 Reference: HR Advisor Dear Applicant HR Advisor Part Time Thank you for your interest in this role. Enclosed is the information you will need to assist you in completing your application. To apply for this role you must submit your current CV along with a supporting statement which gives you the opportunity to describe your experience and skills relevant to this position. You should refer to the job description and person specification and ensure that you highlight any information that shows why you are suitable for the position. It would also be helpful if you would complete the equal opportunities monitoring form. It is not mandatory to complete this, and the information is requested purely for equal opportunities monitoring purposes, in line with our commitment to equality and diversity. Applications should be emailed to jobs@kctmo.org.uk or posted to the HR Team, Kensington & Chelsea TMO, The Hub, 292a Kensal Road London W10 5BE. We would suggest that you email your applications to us wherever possible, to avoid delays. If you have any queries, please contact the HR team on 020 8964 6058 or via jobs@kctmo.org.uk We look forward to hearing from you. Yours sincerely Jenny Goodchild Senior HR Advisor 1
Contents Page About Kensington & Chelsea TMO 3 Job description and person specification 5 Structure charts 9 Terms and conditions 10 Press advertisement 11 Further information about the KCTMO can be found at www.kctmo.org.uk. 2
About Kensington & Chelsea TMO In the early 1990s, the tenants and leaseholders of the Royal Borough of Kensington and Chelsea decided to pursue their legal right to manage their own homes. Following two separate ballots in 1994 and 1995, the Kensington and Chelsea Tenant Management Organisation (KCTMO) was established on 1 April 1996 and the responsibility for managing c 10,000 properties passed from The Royal Borough of Kensington and Chelsea to the Tenant Management Organisation. The Council still owns the properties and retains responsibility for strategic housing policies and homeless people. The relationship between KCTMO and the Council is governed by a Management Agreement, which covers all areas of the landlord business. Whilst KCTMO still enjoys a close working relationship with the Council, it is a completely separate company. At the time of the transfer of management responsibility to KCTMO, approximately 18% of the properties had been sold on long leases. In 2002 KCTMO took over the responsibility for major capital works from the Council to access extra resources and funding to enable KCTMO to bring the properties up to the Decent Homes Standard. KCTMO is a company limited by guarantee with members whose main residence is in Council owned or leasehold accommodation. There are currently over 4,500 members of KCTMO, and residents are actively encouraged to become members. KCTMO is managed by a Board of Directors comprising of eight elected tenant and leaseholder members, four appointed Councillor Members and three independent appointed other members. In 2013 KCTMO set up their own repairs and maintenance company KCTMO Repairs Direct to carry out all the reactive repairs and maintenance works to the residents. Our Mission, Key Objectives and Values Our Vision Our mission Your community - a great place to be Delivering excellent housing services through resident led management Our core values Delighting residents and customers by exceeding expectations Being open and accountable for all we do Valuing the individuality and culture of residents, staff and communities Inspiring change for the better by improving homes and communities 3
Our priorities Increase resident satisfaction & put customers at the centre of everything we do Raise housing service standards by delivering quality and accessible services Grow our business and protect our assets Maintain financial viability Improve organisational capability This is an exciting time to join the TMO and to help shape the organisation in its aim to become the best social housing landlord in London. Further information on the TMO can be found at www.kctmo.org.uk 4
Job Description Job Title HR Advisor Directorate / Department Reports to People & Performance / HR & OD Assistant Director, HR & OD Job Purpose Salary To proactively provide an efficient and effective generalist HR and OD service to a specific client group(s) which supports the business to achieve its objectives. Covering pay and reward, recruitment, induction, employee relationship, training and development, performance and change management. 30,300 40,900 pa (pro rata) Grade TMOHMGN191 Hours 3 days per week (Monday, Tuesday, Wednesday) job share Location Network Hub Responsibilities To advise, support, coach, facilitate and train managers on the following: Reviews and restructures Recruitment (to include liaison with agencies, preparing recruitment campaigns/briefs, ensure that appointments are made, etc) Employee performance (capability and conduct, including sickness, etc) issues Performance & development reviews (PDRs) HR policies and procedures Salary & grading (including job evaluation, national/local pay agreements and performance related pay) National/local conditions of service Undertake job evaluations and regradings, in consultation with line managers and ET. 5
Produce regular management information and statistics, as requested or required by ET / SMT / AD HR&OD / Finance. Advise on flexible working policies (maternity, paternity, parental, etc). Ensure that SelectHR is up to date at all times with regard to the structure of the organisation Ensure contracts of employment and other contractual documentation for new staff, terms and conditions, promotions, temporary contracts, etc, are issued and up to date. Ensure that all necessary, accurate and relevant information is sent to payroll/pensions (RBKC). Ensure that effective workforce information systems are in place that support good record management and the provision of accurate workforce data and information. Conduct exit interviews. Work with the Senior HR Advisor (part-time) in a job share capacity Any other duties that may be necessary in support of the smooth running of the team. 6
Person Specification Job Title: HR Advisor Directorate / Department: People & Performance / HR & OD Criteria Essential Desirable How identified* Experience and Knowledge Skills & Personal Qualities CIPD qualified (or by experience) Demonstrable generalist HR experience, including recruitment, payroll, employee relations, etc Demonstrable experience of advising and supporting managers in lie with employment policies and HR best practice Experience of using HR IT systems and other IT packages Knowledge of current UK employment law and HR best practice Excellent verbal and written communication skills Ability to manipulate, analyse and present statistical data Ability to resolve problems and find appropriate solutions. Use of psychometric tests (Level 1) Ability to use initiative, make decisions 7
The KCTMO Way Organisational Behaviours appropriately, knows when to consult. Flexible and adaptable in the face of changing priorities and circumstances. Listens to others Plans and organises work Drives for results and commitments Shows team working focus Shows integrity Learns from mistakes Problem solves Shows customer focus 8
Human Resources & Organisational Development Structure Chart Assistant Director of HR & OD Senior HR Advisor Repairs Direct Training & Induction Senior HR Advisor (P/T) Neighbourhood management People & Performance Finance & ICT Recruitment & Staff Engagement HR Advisor (P/T) Neighbourhood management People & Performance Finance & ICT Recruitment & Staff Engagement HR Advisor Assets & Regeneration CSC Supported Housing HR Systems HR & Training Administrator HR & Payroll Administrator 9
Terms and Conditions Salary You will be paid monthly (two weeks in advance, two weeks in arrears) - on the 15th of the month - and your pay will be credited to your bank or building society. Hours A 21.6 hour week, Monday Wednesday, 9.00 am 5.00 pm. The full time equivalent is 36 hours per week. Annual leave Your annual leave is dependent upon your conditions of service and length of continuous service. The annual leave for this position is 30 days per annum and 33 days after 5 years service (pro rata). Probation All employees have a standard probationary period of six months. Season Ticket Loan Interest-free season ticket loans are offered from six months service, which are paid back in monthly instalments through the payroll. Pension Scheme The TMO is an admitted member of the Local Government Pension Scheme, which is a final salary pension scheme. Employee contributions vary from 5.9% to 6.8%, dependent on salary.. An additional contribution is payable by the employer. Other benefits Access to a health scheme, modern working environment and a range of learning and development activities. 10
Advertisement Kensington and Chelsea TMO is the first borough-wide housing organisation to give residents the power to decide how best to manage and maintain their homes. With 10,000 properties, we are looking for people who share our vision for the future. HR Advisor, Part Time (Job Share) c. 30,000-34,000 pa (pro rata) We are looking for an experienced HR Advisor, working on a part time basis, to join a strong and friendly HR team. In this varied role, the focus will be on providing day to day HR support to an allocated client group, and working in conjunction (a job share arrangement) with the Part Time Senior HR Advisor, to ensure a full HR service is delivered. The successful candidate should be able to demonstrate experience in a similar position and up to date knowledge of employment legislation and HR best practice. With a strong understanding of the role of Human Resources within an organisation and how it can bring added value, the successful candidate will be able to demonstrate good generalist experience across the HR field including recruitment, employee relations, learning and development and pay and benefits. With excellent attention to detail and the ability to work well under pressure, you will be able to work on your own initiative as well as in a team, whilst being able to prioritise a varied workload. Proficient communication and IT skills are also required. In return we offer excellent training opportunities, a final salary pension scheme and season ticket loan (after a qualifying period). To apply please visit our website www.kctmo.org.uk and click on jobs, current vacancies. You will be able to download an application pack to provide guidance with your application. The TMO is an equal opportunities employer No agencies please 11