L3 Certificate in Leadership and Management Candidate Pack

L3 Certificate in Leadership and Management Candidate Pack 2013/14 Clive Betts Centre Co-ordinator ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 1 of 25

Qualification flowchart Complete application form and send to SLD SLD register you with ILM when you are about to start your learning (or immediately if you have completed it) Email sent to you to confirm You activate ILM membership online Create draft submission and send to Assessor Only 2 drafts are allowed: a third submission will be marked as a final submission Receive feedback and make revisions Send final submission to Assessor Only 1 re-submission allowed: additional ones are charged Submission marked and feedback given Revise, resubmit Pass Referral When all units are passed, we order your certificate Celebration event at which you receive your certificate (you may request it sooner) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 2 of 25

Introduction to the ILM L3 Certificate in Leadership and Management The ILM Level 3 Certificate in Leadership and Management aims to give practising or potential middle managers further development in this role. The qualification does this by developing a wider range of management skills and assisting participants in gaining further knowledge required at this level. Are you a Middle Manager? The following profile is provided to help you confirm that this is the right qualification for you. Middle Managers: may engage in some of the tasks performed by their fellow team members, but this is not their primary function are practising managers who engage more extensively in managerial tasks in which other team members do not engage have a wider span of control, responsibility, authority or power and a greater degree of autonomy than a team leader have to make decisions which have some resource implications have to initiate actions in relation to the employment of others (eg, be involved in, but not decide about recruitment decisions or disciplinary matters) have to operate with less supervision and control by others plan work looking several weeks or months ahead (the team leader s time horizons tends to be days or weeks ahead at most) have a greater knowledge than team leaders of specific requirements of customers or suppliers (conversely they are not likely to make decisions about varying terms of trading with customers or suppliers) may deal with similar problems to team leaders, but require superior technical knowledge and more subjective judgements that demand understanding of relationships between people working together (this may extend to the relationship between customer or supplier and the employing organisation or other market related criteria) What distinguishes middle managers from more senior managers is that they have very limited budgetary responsibility. They may make decisions about resource utilisation but the budgetary accountability for these resources exists at a higher level. They are also limited in the range of decisions they can make compared to more senior managers, with all delegated decision making heavily circumscribed by rules or procedures. Overview of the ILM Award programme The Level 3 Certificate in Leadership and Management consists of eight Units, delivered as standalone workshops and which are detailed in the Scheme of Work below. In addition to these workshops candidates will also attend a mandatory induction and will receive tutorial support by email and face-to-face from nominated tutors. A summary of the whole programme is presented in the table below. ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 3 of 25

Overview of the Level 3 Award in Leadership and Management Learning component Induction workshop (2 hours) Solving problems and making decisions Note This workshop will give you all the basics you need to know about the programme, the assessment process, record keeping and so forth. The workshop supplements this handbook. 1 day workshop. Includes guided reading with preparatory work. Developing yourself and others Understanding performance management Half-day workshop with 1-1 support. There is a pre-course activity in the form of a diagnostic test with interpretative work. 1 day workshop. Includes guided reading with preparatory work. Understanding innovation and change in an organisation Planning change in the workplace Managing workplace projects Understanding Health and Safety in the workplace Understanding sustainability and the environment Coaching and mentoring day Tutorial Support These two Units are covered in the 2 (halfday) sessions on Change Management Workshop. Two half day sessions. These two units are covered in a 2 half-day workshops with an in-workshop assessment and a workplace risk assessment A scheduled session with 1-1 slots where you will receive group and 1-1 coaching and mentoring support on any of the topics in this programme or related to the programme. You receive 1-1 and group tuition throughout the Team Leading course ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 4 of 25

Scheme of Work for the Level 3 Certificate in Leadership and Management Level 3 Certificate in Leadership and Management (16 credits / 58 guided learning hours) Activity title and method of delivery ILM Induction and Assessment Workshop Learning Outcome An outline of the qualification and the related learner support available (including the Study Guides which can be downloaded from www.i-l-m.com) ILM studying membership and benefits The aims of Team Leading development Expectations of, and benefits to, the individual and where relevant, their employer Format of the programme content, hours, attendance, delivery methods, etc The assessment requirements, including assessment criteria Roles and responsibilities of centre staff, learners and ILM Learning and study skills, including reference to use of library, internet and any open or on-line learning to be used Information on tutorial support, advice and guidance, equal opportunities, appeals procedures, authenticity and plagiarism Guided learning hours Total 2 hours Guided reading Candidate & Assessment Pack Assessment method Not applicable ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 5 of 25

Title of activity and method of delivery Learning Outcome Guided learning hours Guided reading Assessment method Workshop: Solving problems and making decisions Pre-Work: Identify a problem at work that needs to be resolved. Think about what has caused this to arise and what the consequences are if it is not resolved. Session: Definition of a problem and Objective setting Problem solving techniques including brain storming and creative thinking Cause and Consequence Mapping & Fishbone Other tools: Pareto, Paired Analysis, Process Mapping, Paired Comparison, Why, Why Diagrams etc. Problem Statement grid Defining Decisions and analysing decision making problems Using statistics, charts, diagrams in interpreting and presenting data Decision Making Options and Tools Evaluating the Solution: progress review meetings, evaluation tools. Solving problems and making decisions: Know how to describe a problem, its nature, scope and impact Know how to gather and interpret information to solve a problem Know how to evaluate options to make a decision Know how to plan monitor and review the implementation and communication of decisions Total 10 hours: Workshop (optional) New Managers Programme Guided reading Adair Decision Making & Problem Solving Tudor Richards Creativity & Problem Solving at Work Online ILM resources from the Learning Zone. Online resources on You e-develop Identify a workplace problem and ways to resolve it ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 6 of 25

Title of activity and method of delivery Workshop: Developing yourself and others Pre work: Delegates to review their Job Description and Person Specification together with their own skills and experiences. Delegates to prepare a personal statement and CV demonstrating their suitability for the role. Delegates to bring with them their Personal Performance and Development Objectives. Session: Tutor input on SWOT analysis Delegates to carry out a SWOT analysis for themselves in their current role, using their pre work Tutor input on the hierarchy of objectives, i.e. that department and individual objectives should be based on those of the organisation as a whole Group review of the University of Exeter objectives against their own and discussion Tutor input on the Development Cycle followed by small group work Interactive exercise to identify the ways in which current competence of self and others can be established to include; feedback from others, SWOT, testing etc. Tutor input on identifying development needs and training needs analysis, followed by an individual activity relating to the development of a member of their team. Tutor input on development objectives followed by an activity to consolidate learning Group work to establish learning and development opportunities for each of the different learning styles (Activist, Theorist etc. covered in the Course Induction) Delegates to prepare their own development plan and discuss in pairs This will be delivered using: Plenary, small group and individual work Reflective exercises, participative group work and small group practical sessions Tutor Input and Tutorial Support Use of DVD s, case studies, etc. as appropriate to the content Identification of relevant policies and procedures within the University Assessment of learning by way of Reflective Review A Learning Log will be provided for all delegates to use to participate in the learning on the day and to support transfer of learning to the work place. ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 7 of 25

Learning Outcome Know how to identify development needs Know how to develop self and others to achieve organisational objectives Guided learning hours Guided reading Total 8 hours: Developing yourself and others workshop (optional) New Managers Programme Guided reading You e-develop resources ILM resources Assessment method Work-based assignment ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 8 of 25

Activity title and method of delivery Learning Outcome Guided learning hours Guided reading Workshop: Managing performance Who are stakeholders? Refresher on SMART objectives and alignment of objectives with Organisational Objectives and Vision. Performance Equation Performance standards and ways of measuring standards. Variances in performance and the conduct versus capability model. Case studies Performance Counselling Meetings I d like a word with you DVD Group discussion. Reflection Action planning Managing performance: Understand the value of assessing performance to meet organisational and individual needs Know how to manage performance of individuals in the team Understand the value of feedback in the workplace Know how to manage performance Know how to manage underperformance in the workplace Total 12 hours: Managing performance workshop (7 hours plus pre-course work) (optional) New Managers programme Managing staff performance and absence workshop (3 hours) Guided reading You e-develop resources University websites (especially HR) Assessment method Reflective review in a workplace context ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 9 of 25

Activity title and method of delivery Learning Outcome Guided learning hours Guided reading Workshop: Change Management (core) The role of change in the survival and prosperity of organisations The principles of change management Direct and indirect aspects of innovation and change people, departments and organisations Barriers to change and innovation how to identify them and other difficulties in implementing change The role and responsibilities of the manager in helping others through change Planning for change The role of communication in successful implementation of innovation and change Understanding innovation and change in the workplace: Understand innovation and change in an organisation Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation Understand the effects of innovation and change on people and teams in an organisation Planning change in the workplace: Understand the forces for change in an organisation Know how to identify and plan change in an organisation Total 9 hours: Change Management workshop (7 hours plus pre-course work) (optional) New Managers programme Guided reading You e-develop resources University websites (especially HR) Assessment method Understanding innovation and change in the workplace: Reflective review in a workplace context Planning change in the workplace: Reflective review in a workplace context ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 10 of 25

Activity title and method of delivery Learning Outcome Workshop: Project management (core) How to adapt a project if there is a significant change in scope, time or budget. Basic tools to manage issues, risks and actions. Setting up and running a project team and project governance. Project reporting. How cost, time and quality can influence your project. The difference between risks and issues and how to manage them. How to set up a project team and run team meetings. Why you need project governance and how to choose the most appropriate format for your project. Managing workplace projects: Know how to manage a simple workplace project Understand the financial and non-financial implications of a workplace project Guided learning hours Guided reading Total 9 hours: Project Management workshop (7 hours plus pre-course work) (optional) New Managers programme Guided reading You e-develop resources University websites (especially HR) Assessment method Work-based assignment (manage a project) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 11 of 25

Activity title and method of delivery Learning Outcome Guided learning hours Workshop: Managing Health & Safety in the workplace An introduction to the law and how to manage safety in your team Introduction to the Legal framework for health and safety at work and a history of legal framework The HSE and powers of HSE Health and Safety Management at University of Exeter The model for management (HSG 65) and detail on the components of each part (policy, implementation, training, review and improvement) The health and safety topics (e.g. COSHH, DSE, fire, incident reporting) The managers role in safety management Risk assessment Risk profiling & Identification of the risks in the workplace Hazard identification and assessment Risk scoring Carry out a risk assessment An introduction to audit and inspection The role of occupational health and the managers role in managing return to work A scenario will be presented to the room from the Head of Insurance based on a civil claim for public liability (possibly linked to the environment). Two teams will be formed and they will be expected to present to the whole group on what evidence they would expect to gather. They will be expected to discuss whether they would defend the claim and how. Understanding Health & Safety in the workplace: Understand the organisation s policy and responsibilities for ensuring a safe and healthy working environment Understand own responsibilities for health and safety in the workplace Understanding sustainability and the environmental issues in the workplace: Understand sustainability and corporate social responsibility Understand environmental issues affecting the organisation and how these issues can be managed Understand the constraints and opportunities of an organisation s building(s) in being environmentally friendly Total 14 hours: Workshop Guided reading In-workshop assessment ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 12 of 25

Guided reading Assessment method Online resources on You e-develop ILM written assignment ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 13 of 25

Tutorial support Tutorial support in a mentoring and coaching fashion is provided in a 1 day scheduled session. This session will be held on site. As this support is an important part of the programme, people will be asked to book themselves onto this day which will include 1-1 slots. In addition, Lisa and Sandra will be available to offer tutorial support on delivery days. This will be either individual tutorial time or group tutorial time. Additionally you will receive 1-1 tutorial support during your submission of assessments and there is also an assessment workshop to support you after your learning programme. ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 14 of 25

Introduction to assessments used for this qualification Assignments You will be required to submit a variety of pieces of work for the Units as described in the Scheme of Work for this qualification. These are summarised in the table below. Each Unit has clear assessment criteria which you will need to meet in our submitted work. Although there are recommended lengths of submissions (and the amount of time needed to achieve this) these are not strict it is up to you to make sure your piece of work meets all the assessment criteria and is clear and concise. Please structure your assignments using the headings in the Assessment Guide for each Unit (contained at the end of this document). Submitting drafts You are encouraged to submit drafts to your assessor (notified during the Assessment workshop) prior to your final submission. You may submit a maximum of two drafts prior to final submission. Any further drafts submitted will be treated as a final submission and will be marked accordingly. Failing to meet the assessment criteria If a final submission still fails to meet all the criteria you will be asked to re-submit your work after further work which will be indicated when you are given feedback by your assessor. You are allowed one re-submission. After this you will be required to pay an assessment fee (varies with qualification) for every resubmission for that Unit. Summary of assessments for this qualification Learning component Solving problems and making decisions Assignment task Identify a problem and ways to resolve it Developing yourself and others Work-based assignment Understanding performance management Understanding innovation and change in an organisation Planning change in the workplace Managing workplace projects Understanding health and safety in the workplace Reflective review in a workplace context Reflective review in a workplace context Reflective review in a workplace context Work-based assignment Reflective review in a workplace context Understanding sustainability and the environmental issues in the workplace Reflective review in a workplace context ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 15 of 25

Assessment Guides Solving problems and making decisions Assignment Task for Unit: Identify a workplace problem and ways to resolve it. TASK Identify a workplace problem facing you or your team (or a team within another organisation if you are currently unemployed) and examine ways to resolve it. For the purposes of this assignment, problem may be interpreted as a deviation from the norm OR an improvement opportunity OR a potential or anticipated problem. NOTE: You should plan to spend approximately 10 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1200 words; the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment Background Briefly describe your organisation, what it does, and your role within it. Present situation (Analysis of the problem) Describe: What the problem is and what may have caused it. Its scope (e.g. how widespread, how often, how much etc). Who, how and what it affects in the workplace/team. What you are trying to achieve by solving the problem. What the result would be if no action is taken. Investigation and identification of possible solutions to the problem Briefly describe possible solutions to the problem. To do this you must gather and interpret information to identify possible solutions. The evidence you gather should be fact supported by evidence and not just your opinion. Evaluation of possible solutions Evaluate the possible solutions using a simple decision making technique to arrive at the best solution. Your evaluation should include human, material and financial resources. State your chosen solution clearly and concisely. Assessment Criteria This aspect is not assessed, but is designed to help the assessor understand the context of the information you provide throughout the remainder of this assignment Describe a problem, its nature scope and impact (12 marks) Gather and interpret information to identify possible solutions to a problem (24 marks) Prepare a summary of the options providing facts and evidence (16 marks) Apply a simple decision making technique to evaluate options to arrive at the best solution (24 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 16 of 25

Recommend implementation plan to solve the problem Provide an action plan for the implementation and communication of the solution. Your action plan should include actions, timescales and required resources including people. Briefly describe the monitoring and review techniques you could use to evaluate the effectiveness of your chosen solution. Plan the implementation and communication of the decision (16 marks) Describe which monitoring and review techniques could be used to evaluate outcomes (8 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 17 of 25

Developing yourself and others Assignment Task for Unit: work-based assignment TASK The purpose of this unit is to develop knowledge and skill in identifying and development needs and planning for their achievement. This task requires you to analyse your own and one other member of your team s development needs and learning styles. You should decide how you will plan to meet these development needs, what support mechanisms are available and how the development can be monitored. NOTE: You should plan to spend approximately 7 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1500 words: the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment Assessment Criteria Know how to identify development needs Record the outcomes of the following and briefly explain how the techniques were used: Use a recognised technique to identify the learning style (s) of yourself and another member of the team. Use a simple technique to carry out a development needs analysis on yourself and one member of your team. Identify any barriers to your learning that might occur and explain how these can be overcome. Know how to develop self and others to achieve organisational objectives Based upon the information gathered in section 1: Briefly analyse learning/development options for yourself and the other member of your team (it is suggested that two options each would be sufficient). Identify support mechanisms, such as training resources, job rotation or coaching, for the development of yourself and the other team member. Prepare a development plan to achieve one of the learning objectives either for yourself or the other team member. Describe how a method such as a learning log could be used to monitor development. Identify own learning style(s) and the learning style(s) of another member of the team (12 marks) Use a simple technique for identifying own development needs and the development needs of another member of the team (12 marks) Identify potential barriers to learning (12 marks) Explain how barriers to learning can be overcome (12 marks) Briefly analyse learning/development options to meet need(s) of self and another member of the team (12 marks) Identify support mechanisms for the development of self and another member of the team (12 marks) Prepare a development plan to achieve a learning objective for self or another team member (16 marks) Describe a method that could be used to monitor the development of self and another member of the team (12 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 18 of 25

Understanding performance management Assignment Task for Unit: Reflective review in a workplace context TASK The purpose of this unit is to enable you to understand the value of performance management techniques and how to apply them in a fair and objective manner. The task requires you to explain the value of performance assessment, to appropriately identify at least two ways to ensure fair and objective formal assessment giving an explanation of how to set correct SMART objectives, how to set performance standards and how to measure performance against agreed standards for a team member. The importance of feedback to improve performance should then be explained as well a description of how to give effective feedback. Finally you should identify at least two potential areas of underperformance in the workplace as well as two appropriate causes for failure to meet agreed performance levels and a description of at least two appropriate actions to restore performance. NOTE: You should plan to spend approximately 8 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1200 words: the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment The value of assessing performance Know how to manage performance of individuals in the team Understand the value of feedback in the workplace Know how to manage underperformance in the workplace Assessment Criteria Describe the value of formal and informal performance assessment in the workplace (8 marks) Explain the role of the first line manager in performance management (4 marks) Identify ways to ensure fair and objective formal assessment (12 marks) Explain how to set SMART objectives for a team member (12 marks) Explain how to set performance standards for a team member (8 marks) Explain how to measure performance against agreed standards (8 marks) Explain the importance of feedback to improve performance (12 marks) Describe how to give effective feedback ( 8 marks) Identify potential areas of underperformance in the workplace (8 marks) Identify causes for failure to meet agreed performance levels (8 marks) Describe actions to restore performance to acceptable levels (12 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 19 of 25

Understanding innovation and change in an organisation Assignment Task for Unit: Reflective review in a workplace context TASK The purpose of this unit is to develop knowledge and understanding of innovation and change as required by a practising or potential first line manager. In order to demonstrate your knowledge of this you need to respond to all of the questions listed below. NOTE: You should plan to spend up to 11 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1000 words: the suggested range is between 800 and 1500 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment Benefits of change and innovation Explain what you see as the benefits of innovation and change in an organisation. Barriers to change and innovation Identify the barriers to change and innovation in the workplace. Overcoming barriers to change and innovation Explain what practical ways there are to overcoming the barriers you have identified in your answer to the previous question. Planning, monitoring review techniques Describe which : Planning Monitoring Review Techniques could be used to manage change and innovation in an organisation. The importance of communication in change and innovation Explain why communication is important to ensure change and innovation is successful in an organisation. The human effects of change and innovation Explain what the possible effects of change and innovation are on people and teams in an organisation. Assessment Criteria Explain the benefits of innovation and change for the organisation (20 marks) Identify the barriers to change and innovation in the organisation (20 marks) Explain practical ways of overcoming these barriers (12 marks) Describe which planning, monitoring and review techniques could be used to manage innovation and change (24 marks) Explain why communication is important in successful implementation of innovation and change (12 marks) Explain possible human effects of innovation and change upon people and teams in an organisation (12 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 20 of 25

Planning change in the workplace Assignment Task for Unit: Reflective review in a workplace context TASK Examine factors that may require your organisation to change, and identify a change required in the workplace that will benefit the organisation. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity. You should discuss the choice of topic and an outline of your submission with your line manager and/or your tutor. The choice of topic must allow you to demonstrate achievement of assessment criteria from the unit studied. It should not be a very large or complex topic, but it must offer scope for planning change perhaps it is a change in working methods, customer service or working relationships. NOTE: You should plan to spend up to 10 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1000 words: the suggested range is between 800 and 1500 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment Assessment Criteria Identify the forces for change in an organisation Identify factors that may require the organisation to change. Planning the change Based on these factors identify a change required in the workplace and explain the potential benefits of this change to the organisation. Implications of the change Explain the possible financial effects of the change on the organisation. Explain the possible effects on people in the organisation. Communicating and implementing the change Describe who needs to know about the change, describe how you will communicate with them and explain why it is important to communicate the change to them. Prepare an action plan for implementing the change. Identify the forces that may require own organisation to change by conducting a simple PESTLE or SWOT analysis (20 marks) Give an example of change required in the workplace reflecting the SWOT or PESTLE analysis (28 marks) Identify relevant human and financial factors in the consideration of planning change within the context of the example given (20 marks) Explain how to communicate with and involve people to facilitate effective change (16 marks) Use a technique for planning change within the given context (16 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 21 of 25

Managing workplace projects Assignment Task for Unit: Work-based assignment (manage a project) TASK The purpose of this unit is to develop knowledge and understanding of managing workplace projects. The task requires you to manage a simple workplace project and to understand the costs and benefits resulting from the project. NOTE: You should plan to spend up to 10 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1500 words: the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment Assessment Criteria Know how to manage a simple workplace project Identify a simple workplace project including the agreeing and setting of SMART project objectives. You should provide a brief context statement to explain the background to and objectives of the project. The following tasks should be completed and presented in a logical manner with supporting explanations and copies of the documentation, such as GANTT charts, you have produced: Identify a simple workplace project (8 marks) Use a simple tool for determining the financial viability of the project (20 marks) Produce a project plan using an appropriate project planning technique (20 marks) Set objectives and targets/milestones to monitor performance and review plans within the project (12 marks) Use a project evaluation technique to evaluate the project (16 marks) Identify the tasks and resources needed to complete your project. Use a simple tool to determine the financial viability of your project. Plan the project using an appropriate project planning technique. Set objectives and targets /milestones targets to monitor performance against plan and to review plans. Explain which technique you will use to evaluate your project and how you will use it. Understand the financial and non-financial implications of a workplace project Look at the implications of your project and prepare a reflective summary that covers these assessment criteria. List areas where net savings can be achieved as a result of the workplace project (12 marks) Identify wider non-financial implications that can result from the workplace project (12 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 22 of 25

Understanding health and safety in the workplace Assignment Task for Unit: Reflective review in a workplace context TASK The purpose of this unit is to develop knowledge and understanding of the basic principles of health and safety policy as they apply in the workplace and the responsibilities of the manager in implementing policy. The task requires you to show your awareness of the main legislation and industry regulations that apply in a specific workplace. You will also need to show your understanding of how to conduct a risk assessment and how you would promote safe working within your team. You should provide a short context statement to introduce your responses. You may attach specific examples of documentation you have produced to illustrate your answers. NOTE: You may want to relate your answers to an organisation that you work in. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity. You should plan to spend approximately 9 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1000 words: the suggested range is between 800 and 1500 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment Assessment Criteria The organisation s policy and responsibilities for ensuring a safe and healthy working environment You need to identify the main legislation and industry regulations that apply in a defined workplace situation. It is sufficient to supply brief details or references. You do not need to supply complete documents. List current legislation and industry regulations relating to health, safety and welfare at work as relevant to a specific organisation (12 marks) Describe an organisation's policy in relation to one specific item of legislation or regulation (12 marks) The manager s responsibilities for health and safety in the workplace You need to provide responses to the assessment criteria. You should relate these responses to a specific workplace situation. Explain the difference between a hazard and a risk (12 marks) Describe how to conduct a risk analysis (16 marks) Identify the main areas of own responsibility for health and safety in the workplace (16 marks) Describe how to ensure the team is aware of the health and safety requirements in the workplace (16 marks) Describe how to monitor health and safety in the workplace (16 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 23 of 25

Understanding sustainability and environmental issues in an organisation Assignment Task for Unit: Reflective review in a workplace context TASK The purpose of this unit is to develop knowledge and understanding of managing sustainability and environmental issues within the context of your own organisation. The task requires you to show your awareness of the main concepts, environmental standards and legislation that apply in a specific workplace. You will also need to demonstrate understanding of how these issues may be managed and how more environmentally friendly practices are, or could be, initiated. You should provide a short context statement to introduce your responses. You may attach specific examples of documents you have produced to illustrate your answers. NOTE: You may want to relate your answers to an organisation that you work in. If you are not currently working within an organisation, then you may complete this task in relation to an organisation with which you are familiar. This could include experience working in a voluntary capacity. You should plan to spend approximately 13 hours researching your workplace context, preparing for and writing or presenting the outcomes of this assignment for assessment. The 'nominal' word count for this assignment is 1500 words: the suggested range is between 1000 and 2000 words. Check your assignment carefully prior to submission using the assessment criteria. Please use the sub-headings shown below when structuring your Assignment Assessment Criteria Sustainability and corporate social responsibility You need to demonstrate your understanding of these terms in the context statement. Briefly explain what policies and practices are, or could be, in place in the organisation and how they relate to the role of the facilities manager. Explain the terms sustainability and corporate social responsibility (16 marks) Identify the key legislation associated with sustainability and corporate social responsibility (16 marks) Show that you can identify the main pieces of legislation that organisations must comply with in order to minimise environmental impact and meet the requirements of the Duty of Care. It is sufficient to supply brief details or references (examples might include the Environmental Protection Act and the Companies Act). Environmental issues Provide examples of environmental standards and briefly explain how they may apply to your own organisation. Using examples from your own organisation show that you understand the issues that relate to your workplace and the systems in place to manage them. Briefly explain methods that may be used to minimise environmental impact and damage, manage waste streams and work with suppliers. List the environmental standards required in own organisation (12 marks) Explain the environmental issues affecting own organisation (16 marks) Describe environmentally friendly ways to manage issues affecting own organisation (16 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 24 of 25

Constraints and opportunities Describe the characteristics of the building(s) occupied by your organisation and explain how they impact the management of environmental issues. By reflecting on those building characteristics, provide examples of improvements that might be put in place to improve eco performance. Explain the constraints of own organisation s building(s) on environmentally friendly procedures and practices (12 marks) Explain the opportunities to enhance own organisation s building(s) environmentally friendly performance (12 marks) ILM Candidate Pack L3 Certificate L&M 2013/14 July 2013 Page 25 of 25