To Our Valued Customer: Supliaereos USA LLC DBA Aero Supply USA has generated this form in an effort to standardize response and reduce valuable time and labor involved with manual response to multiple yearly survey requests. This response has been designed to meet or exceed the specific requirements regarding supplier s surveys. Contact List Title Name Phone / Fax Email President / Owner Michelle Ramirez 727-754-4915 / 727-754-4920 Michelle@aerosupplyusa.com COO Robert Ramirez 727-754-4915 / 727-754-4920 Robert@aerosupplyusa.com Operations Manager Harmony Keltner 727-754-4915 / 727-754-4920 Harmony@aerosupplyusa.com Sales Manager Henry Saldana 727-754-4915 / 727-754-4920 Herny@aerosupplyusa.com AERO SUPPLY USA is a Woman Owned Small Business Independent Stocking Distributor, engaged in worldwide distribution and supply of standard and specialty hardware products and Electronic component for the Aerospace and Defense Industries. Our ongoing efforts to achieve total quality systems have allowed us to provide high reliability product at competitive prices in a world market economy. Aero Supply USA is situated in an office and warehousing space within an industrial complex park located at 21941 US Hwy 19 N., Clearwater FL 33765. Additional Information Legal Name: Supliaeros USA, LLC DBA: Aero Supply USA Minority Woman Owned Small Business Resale#: 62-8016014682-4 FEIN: 46-0601886 D&B# 078635944 NAIC: 423860, 423690 423610, 425110 Cage Code: 6UBJ8 ASA Aviation Suppliers Association Member FAA AC 00-56A Cert # A130221S NMSDC Cert # GF737148 JCP Certificate # 0070113 Quality System: ISO 9001 and AS 9120 Rev 002, Tac-2000 and AC 00-56A Rev 001 For a current copy of the Quality Manuals, please call 727-754-4915. 21941 US Hwy 19 North, Clearwater FL 33765 Phone: (727)754-4915 Fax: (727) 754-4920 www.aerosupplyusa.com
Quality Survey Aero Supply USA Organizational Structure Are organizational units current and their responsibilities clearly defined? Is an organizational structure chart available and current? Quality Procedures Are revisions to current quality procedures being prepared and reviewed in accordance with Section 4.2.3? Do Quality Assurance Manual holders receive revised quality procedures? Are obsolete quality procedures removed from Quality Manuals that have been issued to employees? Are quality procedures audited annually by Quality Control personnel to ensure correctness and applicability? Purchasing Control Is a current list of approved vendors on file? Are special requirements communicated to the approved vendor by purchase order or other means? Quality Survey of Vendors Are surveys being performed by Quality Engineering? Are survey results available for review by customer and FAA personnel? Is the Approved Vendor List reviewed annually to ensure that only current, active sources are listed? First Article Inspection - Procured Material Are First Article Inspections being performed when applicable? Do First Article Inspection Reports clearly indicate inspection status (approval vs. rejection)? Receiving Inspection Do Receiving Inspection personnel verify required documentation (material certification, test reports, M & I R's etc.) is received with incoming shipments? Are incoming materials processed in the priority sequence of the dates when the materials are required? Are unserviceable parts being processed per 8.3? Material Review When applicable, are corrective action requests issued to suppliers whose parts do not conform to approved design data? Is rejected material identified and stored in a secured area to prevent non-conforming parts from being intermixed with serviceable parts? Are parts to be scrapped physically mutilated to the extent that will preclude the possibility of their being restored and returned to service? Calibration and Certification Are all company owned measuring and test equipment devices currently calibrated? Are all measuring and test equipment devices traceable to their respective calibration certificates? Are standards used for calibration traceable to the National Institute of Standards and Technology? Parts Identification, Handling and Storage Are shelf life limited parts identified and removed from stock for inspection and recertification, returned to their legal owner or physically scrapped prior to their expiration dates? Are materials not intended for aircraft use (shop supplies, maintenance equipment, etc.) segregated from aircraft parts and materials? 21941 US Hwy 19 North, Clearwater FL 33765 Phone: (727)754-4915 Fax: (727) 754-4920 www.aerosupplyusa.com
Is lot number identification maintained for all purchased material? Are records maintained which exhibit quantities sold from specific lots and identify the customer to whom the part(s) were shipped? Are ESD sensitive parts handled using appropriate ESD safeguards (grounded work bench, special packaging, etc.)? Airworthiness Certification Are shipping documents approved by an officer of the corporation or his/her designated representative prior to shipment? Are verification checks performed when parts are issued from stores to ensure correct documentation and part identification prior to shipment? Records Retention, Storage and Retrieval Are records retained for their respective designated retention period? Record Type/Description MASTER LIST OF RECORDS Issued 01-30-13 Rev. B 05-30-13 Retention Time Storage Location Custodian Order Packets- Complete packet of documentation of everything pertaining to the order. 2013-Present On Site File Room QCM Customer P.O. s Customer B & T Financials & Customer Information Forms Customer Quality Requirements (i.e. manuals, clauses, terms & conditions) Customer Questionnaires & Quality Surveys Purchase Orders/ Paid Purchase Invoices Jan 2013 present scanned electronically on server (Sales Resource Folder Customer P.O. s) & in packet (File Room) Located in the file room also located on the Server, Shared- Jan 2013 Present Electronically stored on the server Shared- Hard Copy Files located in President s Office Jan 2013 Present Electronically stored on the server Shared- Hard Copy Files located in Office Entered in Pentagon 2013 to present in File room MR QCM MR QCM Open Invoices Stored in Accounts Receivable/Accounts Payable office until paid Competency Matrix Training Records Nonconformity Reports Preventative Action Reports / PAR Corrective Action Reports /CAR Internal Audit Reports 3 rd Party Audit Reports 2013 Electronically stored on the server Shared Human Resources File in File Room & Audit files in Presidents Office. Individual Training Records Employee File Group Training Records Group Training File Human Resources File in File Room Electronically stored on the server Shared- Hard Copy Files located in Office Electronically stored on the server Shared- Hard Copy Files located in Office Electronically stored on the server Shared- Hard Copy Files located in Office Electronically stored on the server Shared- Hard Copy Files located in Office Electronically stored on the server Shared- Hard Copy Files located in Office 21941 US Hwy 19 North, Clearwater FL 33765 Phone: (727)754-4915 Fax: (727) 754-4920 www.aerosupplyusa.com
Objectives & Measurables & Management Meeting Records Electronically stored on the server Shared- Hard Copy Files located in Office Supplier Evaluations/ Questionnaires Electronically stored on the server Shared- Hard Copy Files located in Office Company Bills & Records Hard Copy Files Located in the File Room Part Certifications Customer Packets QCM Calibration Log 10 Years Jan 2013 Present Electronically stored on the server Shared- Hard Copy Files located in Shipping on Wall Customer RFQ s/ Quotes Indefinately Pentagon 2000 and company email, backed up on server Customer Property (i.e. Lost Damaged or Unusable) Pentagon, Customer Packet Hard Copy in Office Manager / MR Training Are all company personnel who are assigned to inspection and handling of aircraft parts and materials trained for their specific function(s)? Is employee training documented and current? Shipping Inspection Are customer purchase orders being reviewed to ensure all requirements have been accomplished? Are shipping personnel inspecting all materials for physical damage and appropriate packaging? Are verification checks being performed to ensure part numbers, serial numbers, quantities and conditions match shipping documents? Are shipments packaged per ATA Specification 300 or as specified by customer? Survey completed by: Harmony Keltner Manager Aero Supply USA AUTHORIZED DISTRIBUTOR FOR 21941 US Hwy 19 North, Clearwater FL 33765 Phone: (727)754-4915 Fax: (727) 754-4920 www.aerosupplyusa.com