Clarity PPM On Demand. Zane Schafer, SVP Software Engineering

Clarity PPM On Demand Zane Schafer, SVP Software Engineering

Terms of This Presentation This presentation was based on current information and resource allocations as of October 2009 and is subject to change or withdrawal by CA at any time without notice. Notwithstanding anything in this presentation to the contrary, this presentation shall not serve to (i) affect the rights and/or obligations of CA or its licensees under any existing or future written license agreement or services agreement relating to any CA software product; or (ii) amend any product documentation or specifications for any CA software product. The development, release and timing of any features or functionality described in this presentation remain at CA s sole discretion. Notwithstanding anything in this presentation to the contrary, upon the general availability of any future CA product release referenced in this presentation, CA will make such release available (i) for sale to new licensees of such product; and (ii) to existing licensees of such product on a when and if-available basis as part of CA maintenance and support, and in the form of a regularly scheduled major product release. Such releases may be made available to current licensees of such product who are current subscribers to CA maintenance and support on a when and if-available basis. In the event of a conflict between the terms of this paragraph and any other information contained in this presentation, the terms of this paragraph shall govern. 2 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

For Informational Purposes Only Certain information in this presentation may outline CA s general product direction. All information in this presentation is for your informational purposes only and may not be incorporated into any contract. CA assumes no responsibility for the accuracy or completeness of the information. To the extent permitted by applicable law, CA provides this document as is without warranty of any kind, including without limitation, any implied warranties or merchantability, fitness for a particular purpose, or non-infringement. In no event will CA be liable for any loss or damage, direct or indirect, from the use of this document, including, without limitation, lost profits, lost investment, business interruption, goodwill, or lost data, even if CA is expressly advised of the possibility of such damages. 3 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Abstract Learn the details of Clarity On Demand, including how you subscribe, how administrative tasks are handled and what services are provided by the On Demand team. Hear how and why customers of Clarity on premises have migrated to On Demand. 4 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Agenda > What is On Demand? > TCO Trade-off Calculations > Delivery Details > Success to Date > The On Demand Portal > CA s On Demand Product Line > Going from On Premises to On Demand >Q&A 5 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Software as a Service and On Demand SaaS Application delivered through the web as a Service CA On Demand The name and brand we use for the delivery of our SaaS offerings Single platform, single version, centralized solution, available anywhere 24x7 Subscription rather than ownership 6 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Why Select On Demand? On Demand can mitigate... Lack of IT Infrastructure Limited Budget Overburdened Resources Lack of PPM Knowledge Very Short Timeframes I need a solution that can enable us to quickly manage our projects and services and help us better meet the needs of the business but we are limited by budget and lack of available IT resources and expertise. 7 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

What are the Benefits of On Demand? >Money and Risk >Use Potentially lower TCO & risk Operating expense vs. capital expense Pay-as-you-go No maintenance cost Focus on using the application rather than operating it Shorter time to value Less technical support, higher satisfaction > Technical No infrastructure, installation/technical training Stable, scalable, highly available environment 8 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

What is On Demand? > Subscription-based services by number of users > The physical infrastructure itself > The operational services, including Scheduled upgrades Patches as required Database backup/restore of customer environments Deployment of BO Universes > The CA On Demand Portal and related functionalities Federated SSO Portal User Store 9 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Clarity Deployment Methods Compared You CA Characteristics ON PREMISES HOSTED ON DEMAND > Clarity is deployed at your location > Managed by you > Pay upfront for software > Pay for maintenance > Each customer has own system managed by CA > Pay upfront for software, monthly for management > Pay for maintenance > All customers access shared platform & services managed by CA > Pay monthly for software & management Advantages > Greater control over your data and systems > Fewer IT resources and infrastructure > Fewer IT resources and infrastructure > Faster deployment > Immediate access to upgrades 10 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

CA s Service Delivery Standards Industry-leading On Demand Solutions by CA PERFORMANCE RELIABILITY SECURITY INFRASTRUCTURE > 50% Response Time: 0.49 seconds > Average Throughput: 167Mb/second (10,000 Users) > Over 99.5% Availability > Massively Redundant Architecture > World-class Facilities > Replication Across Multiple Sites > No Single Point of Failure > Zero Action Recovery > 24x7 Onsite Staff > 24x7 Monitoring > CA Global Enterprise Security Standards > Weekly Third-party Security Audit > Automatic Quarterly Upgrades > SAS70 Type II Certification > Geographically dispersed data centers ensure high availability > San Jose, CA Primary NA installation; backup for Somerset > Somerset, NJ Primary NA installation; backup for San Jose/Europe > Munich Primary installation for Europe 12 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

How is Clarity On Demand Supported? > Tickets logged on standard CA Support site for all issues No different than process for on-premises > Infrastructure support tickets go to a special queue A dedicated On Demand team resolves these > Product-related issues go the Clarity product team And these are resolved no different than on premises product issues. The On Demand team assist the team with any infrastructure related requirements. 13 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Clarity PPM On Demand Myths > There is no LDAP integration > Integrations or data loads are difficult or not possible > Studio configuration with database impact are not allowed > Staging tables cannot be utilized for data validation or integration purposes > Data transmission is not secure > Data from multiple customers is co-mingled > Processes cannot be utilized > Business Objects reporting is not available > Hosted and On Demand are the same 14 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

CA On Demand Success To Date 50+ Customers Globally 30,000 users Great Traction in Market Industries Served: Airline, Banking, Insurance, Mining, Consumer Goods, Technology, Government (U.S. State, Major U.S. City Department of Public Health) 15 September 29, 2009 CA On Demand Copyright 2008 CA

The On Demand Portal Applications > Much more than just access to the On Demand applications > A full range of services to help you start using your On Demand applications quickly and effectively > And to get deeper and broader functionality when you re ready Announcements Getting Started Best Practices Community Resources 16 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

On Demand Applications My Applications: Shows all CA On Demand services you have subscribed to and that the logged in user has access to. Clicking on an application will log the user into it. CA On Demand Applications: Shows all available On Demand applications. Clicking on any link will display basic information on the application and allow the user to request a demo. 17 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Announcements Announcements: This section shows you key support announcements, such as planned maintenance windows, new product announcements, and the latest system status. 18 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Customer Resources Getting Started: This section is designed for new CA On Demand users so they can quickly learn how to get around and perform the most common PPM tasks, like creating a project request or submitting a timesheet. Best Practices: This section is designed for the advanced user, and provides expert advice and research. Community Resources: This section helps users get involved with the broader CA On Demand community by engaging in community forums or local user groups. 19 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

On Demand Business Offerings More Than Just Clarity PPM Comprehensive Portfolio of Integrated IT Management Applications CA Clarity PPM On Demand Green Governance Threat Management Service Management CA GRC Manager On Demand CA Instant Recovery On Demand CA Grants Manager On Demand Application Management Infrastructure Management 20 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

How to get to CA Clarity On Demand On Premises Actions Required On Demand Business Case Decision making Documents Execution Assessments GAP analysis of impacted areas Migration scenario Cost estimation September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Assessments Required to Plan a Migration > The same type of upgrade assessment we will do for on premises customers, focusing on and addressing each individual instance of customizations reports integrations > For each case, a decision to convert, support as is, or decrement the functionality after the migration is required 22 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA

Customer Conversions > Medium Customer (2,500) Cost savings (~$410,000 over 3 years) > Large Customer (7,500 users) Cost savings target 25% (~1M over 3 years) Conversion cost payback period of less than 1 year 23 September 21, 2009 PPM - Clarity PPM On Demand Copyright 2009 CA