Managing the Future; Multigenerational Workforce in 2017 and Beyond Tiffany Glenn, Sr. Director, HR Business Partner Raymond King III, HR Manager

Client Conference

bio Sr. Director, Human Resources Business Partner Master s Degree in Human Resources from Roosevelt University Senior Professional In Human Resources Certification 10+ years client facing HR experience Strong expertise in project management, campus recruitment, performance management, diversity and inclusion, compensation planning, talent management, leadership development, change management, and organizational development and effectiveness 3

bio Human Resources Business Partner Master s Degree in Business Administration from Southern New Hampshire University Senior Professional In Human Resources Certification 7+ years client facing HR experience Strong expertise in organizational development, staff recruitment, performance management, polices and procedures, employee relations, talent management, orientation and onboarding, change management, and HR outsourcing 4

Thank You for joining us at ADP Pro Client Conference! This session will help you to: Understand what is meant by diversity and inclusion Learn the business case for diversity and inclusion Discuss the diversity journey, and are you prepared? Discuss the impact of the multigenerational workforce 5

Poll Where are you today on your Diversity Journey? 6

What do we mean by Diversity & Inclusion? DIVERSITY Differences in backgrounds, experience or other dimensions that result in a broader perspective that helps drive better decisions. INCLUSION Behaviors and actions that create a culture where different perspectives are valued, resulting in higher engagement and better overall performance. 7

The Diversity Journey Managing Diversity Valuing D&I Leveraging D&I Leading D&I 8

The Business Case for ADP Diversity supports our More Human Resource brand and impacts business performance Greater Innovation Ability to Attract Top Talent Better Team Engagement & Productivity Reflects Market Demographics for Clients & Workforce Better Financial Performance * Launch of new D&I Strategy 9

Leadership Perspective on Diversity If we focus on talent and consciously or unconsciously discount a part of the population we are shortchanging ADP. To be the best company that we can be, we have to reflect the marketplace, and to do that we need to hire and promote diverse talent. Carlos Rodriguez President & CEO ADP, LLC 10

Today s Talent Environment 11

Current U.S. Demographics 12

Market Trends for Talent WORKFORCE 2020 Millennial 51% GenX 32% Sandwich Generation Boomer 17% 13

Do you know your demographics? 1% 25% 39% 36% <1% 14

Talent Management Aligning culture, talent and strategy 15

Diversity: Beyond Gender & Race Race Gender Ethnicity Age Nationality Religion Sexual orientation Values Personality Disability Language Physical appearance Marital status Lifestyles Beliefs Geographic origin Economic status Education Organizational tenure, level and/ or function Thought 16

After Many Years An Epiphany Diversity & Inclusion Is hard really hard 17

What is unconscious bias? 18 Source: NCWIT March 2013

Perspective is Often Shaped by Shared Events that Impact a Generation Traditionalist Baby Boomers Gen X Millennials Gen 2020 19

Generational Characteristics Point to Style Preferences that can be Useful for Managers to Know Traditionalist Baby Boomers Gen X Millennials Gen 2020 Communication Formal etiquette, good grammar Ask them don t tell them Keep it brief; pertinent info only Keep it real, interactive Real time; text and FaceTime are okay Development Focus on experience and long-term goals Acknowledge accomplishment Let them drive it Focus on group learning Focus on meaning and short-term goals Coaching and Mentoring Respected leaders Friendly equals Demonstrated authority Other GenYers or Traditionalist Diversified, many, and constant interaction Feedback Subtle no news is good news Formal, periodic, welldocumented Frequent Immediate Immediate, candid, and crowdsourced Reward Recognition of a job well done Money, title, praise Freedom and flexibility 20 Work that has meaning Flexibility and diversified, meaningful work

Adapting to an Ever-Shifting Talent Landscape Common Ground 21

Vision 22

Questions?

Thanks Tiffany Glenn Email Contact Tiffany.Glenn@adp.com Raymond King III Email Contact Raymond.King.III@adp.com