CSR: challenges and key indicators 2 Aim Indicator* Unit 2010 2011 Comments 2012 objectives Environment and sustainable Innovate for sustainable Eco-design and operate high-quality projects for overall performance Ensure high-quality, environment-friendly worksites Research and development budget devoted to sustainable Buildings covered by environmental labelling or certification schemes in the building order intake emissions per million euros of sales Worksites with the Ecosite label (in-house environmental label for worksites) Customers and partners for a sustainable project Foster a trusting relationship with customers Involve partners, subcontractors and suppliers in the QSE policy Completed projects for which a customer satisfaction survey has been conducted Sales generated by subsidiaries with an action plan to involve subcontractors in QSE Social responsibility and commitment to local communities Contribute to local development Conduct dialogue with stakeholders Get involved with local communities and civil society Projects carried out during the year in cooperation with local integration bodies Worksites covered by consultation exercises, communication campaigns or local resident satisfaction surveys Partnerships with associations, charities and NGOs 50 46 a 53 55 n.a. 330 68 76 52 54 83 89 277 409 64 65 > Stepping up of research into sustainable with the creation of a Research, Development and Innovation department to coordinate a network of 150 experts and the development of partnerships, especially with the CSTB on Elodie, a lifecycle analysis application for the building sector > Progress of environmental labelling or certification schemes and the strengthening of in-house expertise (10 BREEAM assessors, 10 LEED assessors, 20 HQE specialists), supplemented by the general use of carbon balances for projects (100 people trained, 1,000 balances carried out in 2011) > Roll-out of the Ecosite scheme to reduce the environmental footprint of worksites, enhanced by a biodiversity partnership with Noé Conservation > General use of customer satisfaction surveys, backed up by more compliance training for managers > Continuation of action to engage subcontractors and suppliers in QSE and human rights through the responsible purchasing policy: supplier CSR assessments with EcoVadis, training for buyers, conclusion of an agreement with three temporary employment agencies to step up accident prevention for temporary employees on worksites > Continuation of a proactive policy of partnership with local integration bodies (e.g. ETDE with the national committee of local integration agencies, Bouygues Bâtiment Ile-de- with the Gateway to Employment scheme, etc.) > Focusing works teams on the management of relations with local residents and provision of a practical guide (local residents pack) 439 424 > Commitment by subsidiaries to partnerships with local communities in integration, education and health, and through the Terre Plurielle m 3.1 2.5 corporate foundation > Roll out a new research programme on the autonomous building concept (buildings that are self-sufficient in energy, water and waste) > Roll out new energy performance offerings, such as BeGreen for private-sector office buildings, Energy-Pass to measure and track consumption, Energy Performance Contracts, newgeneration positive-energy buildings and the development of eco-neighbourhoods in and Switzerland > Continue to roll out Ecosite and launch a biodiversity action plan > Step up discussions with customers to stimulate co-innovation within the Sustainable Construction Club's four think tanks on social housing, office buildings, university campuses and renewable energy sources > Apply the responsible timber purchasing policy in the of the partnership with the WWF's Forest and Trade Network > Step up measures to prevent illegal work; including site access badges, in-house checks and a practical handbook > Make integration initiatives more effective, including through the conclusion of a two-year partnership with FACE, an anti-exclusion organisation, to promote integration into the workforce in, and the circulation of a practical handbook for HR, sales and works managers > Provide consultation resources for works teams > Step up partnerships with local communities in integration, education, health and environmental conservation BOUYGUES 2011 Registration Document BUSINESS ACTIVITIES AND CSR 65
CSR: challenges and key indicators (continued) Aim Indicator* Unit 2010 2011 Comments 2012 objectives Respect and development of employees Guarantee safety Industrial accidents involving production workers: > Frequency rate b > Severity rate b (c) (d) 7.42 0.34 6.13 0.25 > Continuation of accident prevention initiatives with safety training tailored to different categories of worksite operatives, backed up by awareness-raising campaigns (e.g.: ETDE's "Health and safety, count me in" campaign) > Step up work on the ergonomics of workstations and overall worksite organisation, including the creation of a skill centre > Generalise anti-addiction campaigns Ensure equal opportunity and fairness Women in managerial positions in Disabled employees on permanent contracts in 21 21 608 676 > Continuation of initiatives to increase the number of women in the workforce, including a partnership with IMS-Entreprendre Pour La Cité to diversify career choices for young women and a "Women in Management" training course > Development of campaigns to raise awareness of disability among employees, such as the Handitour roadshow on worksites > Continue the diversity policy, focusing on four themes: age management, gender equality, disability, and ethnic and cultural diversity > Continue to provide equal opportunity training for HR and line managers Enhance skills Staff given training during the year 48 52 > Continuation of a proactive training policy based on in-house training centres at central level ( University, which dispenses 28,000 hours of training a year) and in subsidiaries (Pro Académie, VSL Academy, Confucius Training Centre and Safety Training Centre in Asia, etc) > Provide sales staff with training in sustainable Foster cohesion and well-being in the workforce Employees receiving a satisfaction survey in the last two years Response rate to satisfaction survey 6,950 20,339 > General use of employee satisfaction surveys and introduction of initiatives on quality of life at work, including agreements on working from home, workplace stress training and the preparation n.a. 73 of a practical stress handbook for managers > Harmonise and establish early warning systems for psychosocial risk and sign charters on the work/personal life balance (*) 's reporting methodology is described in the Note on reporting methodology section of the Additional information section. The same scopes as in the detailed extra-financial indicators table (pages 67-69). BREEAM: Building Research Establishment Assessment Method - CSR: Corporate Social Responsibility - CSTB: French building technology research centre - HQE : High Environmental Quality - LEED: Leadership in Energy and Environmental Design - n.a.: not applicable/available - QSE: Quality Safety Environment (a) This decline is due to the widening of the scope to R&D programmes (holding company alone beforehand). At constant scope, the percentage dedicated to R&D would be 70. (b) Indicator subject to possible correction since it has to be validated by the relevant authorities after publication (c) Frequency rate = number of industrial accidents involving time off work x 1,000,000 / number of hours worked (d) Severity rate = number of days off work x 1,000 / number of hours worked BOUYGUES 2011 Registration Document BUSINESS ACTIVITIES AND CSR 66
2 Extra-financial indicators at 31 December Innovate for sustainable Design, build and operate efficient buildings to conserve the environment and improve quality of life Ensure high-quality, environmentfriendly worksites Foster a trusting relationship with customers Research and development budget devoted to sustainable 32 50 Buildings with environmental labelling or certification in the order intake for the year Buildings with environmental labelling or certification in the order intake for the year for which has design/build responsibility Carbon balances carried out Total emissions emissions per million euros of sales Building activities, and international (63 of sales) 46 Note 1 148 314 266 Note 2 29 53 55 60 40 189 73 130 74 330 377 782 Millions of tonnes 3.14 GRI - EN16 of Sales covered by an ISO 14001 certified environmental management system (EMS) 84 83 88 Sales covered by an ISO 9001 certified quality management system (QMS) 97 96 97 Worksites with the Ecosite label (in-house environmental label for worksites) a Hazardous waste collected Non-hazardous waste collected Non-hazardous waste recycled Total fuel consumption (light vehicle fleet) (excl. VSL) 96 of sales Bouygues Entreprises - Europe and Bouygues Bâtiment Ile-de- (47 of sales) (64 of sales) 338 ISO 26000 6.5.3 ISO 26000 6.5.3-259 278-68 76 ISO 26000 6.5.3 609 ( excl. DTP) 185,914 ( excl. DTP) 49, (excl. Bouygues UK) 2,342 6,847 Note 4 919,382 1,851,649 58 (excl. Bâtiment Ile-de-) Million litres 23 23 23 60 emissions per employee per employee Direct electricity consumption of worksites 376,950 Direct gas consumption of worksites MWh 11,760 Direct fuel consumption of worksites 22,320 Bouygues Entreprises - Direct water consumption of worksites Europe and Bouygues Bâtiment m 3 466,600 Ile-de- (47 of sales) Direct electricity consumption of headquarters buildings 50,720 MWh Direct gas consumption of headquarters buildings 7,480 Bouygues Entreprises Direct water consumption of headquarters buildings Europe and Bouygues Bâtiment m 3 29,100 Ile-de- (47 of sales) Completed projects for which customer satisfaction surveys have been conducted excl. ETDE (85 of sales) 41 52 54 Managers given training in business ethics in the last three years 2,117 1,837 1,813 Sales covered by triple QSE certification 82 82 87 BOUYGUES 2011 Registration Document BUSINESS ACTIVITIES AND CSR 67 67 GRI - EN3 GRI - EN16 GRI - EN3 GRI - PR5 ISO 26000 6.4.4 GRI - SO3 ISO 26000 6.6.3 ISO 26000 6.6.5 ISO 26000 6.6.4
Extra-financial indicators at 31 December (continued) Involve partners, suppliers and subcontractors in the QSE policy Contribute to local development Conduct dialogue with stakeholders Get involved with local communities and civil society Ensure health and safety Ensure equal opportunity and fairness Sales generated by operating units with an action plan to involve subcontractors in QSE Sales generated by operating units that systematically include the Sustainable Development Charter in their contracts with subcontractors and suppliers 86 (excl. Bâtiment International and VSL) 79 (excl. Bâtiment International and VSL) 83 89 87 82 Frequency rate of fatal accidents to subcontractors - 0.06 Projects carried out during the year in cooperation with local integration bodies 208 277 409 Worksites covered by consultation exercises, communication campaigns or local resident satisfaction surveys Partnerships during the year supporting integration, education and health excl. ETDE and VSL (82 of sales) 62 64 65 334 439 424 m - 3.1 2.5 Sales covered by a safety management system (SMS) with ILO, OHSAS 18001 or equivalent certification 82 83 89 Frequency rate of industrial accidents involving production workers - 10.64 7.42 6.13 c Industrial accident frequency rate b for all staff 6.14 5.08 c Overall industrial accident frequency rate b 18.08 18.13 c Severity rate of industrial accidents involving production workers - 0.39 0.34 0.25 c Industrial accident severity rate b for all staff 0.30 0.22 c Frequency rate b of fatal accidents for all staff - 0.076 0.02 0.07 Frequency rate of industrial accidents involving temporary site workers excl. Bâtiment International - 21.12 16.67 19.31 (84 of sales) Frequency rate of fatal accidents to temporary site workers - 0.06 0.02 - Frequency rate of road accidents with the company vehicle fleet involving third parties 19 13 14 Occupational illnesses recognised by social security authorities Europe 48 ( excl. (75 of sales) Bouygues TP) 77 107 Employees covered by a major risk, hospitalisation and maternity welfare scheme 100 100 100 ISO 26000 6.8.3 ISO 26000 6.8.5 ISO 26000 6.8.3 ISO 26000 6.8.4 ISO 26000 6.8.6 ISO 26000 6.8.8 ISO 26000 6.8.9 ISO 26000 6.4.4 23,518 22,936 23,091 Headcount International GRI - LA1 29,081 31,190 28,927 (26 of sales) 52,599 54,126 52,018 Women in the workforce n.a. 14 16 15 16 17 Women in top management (executive committee level) 8 9 9 GRI - LA13 Women in managerial positions 18 21 21 ISO 26000 6.4.7 Female clerical/technical/supervisory staff 30 32 32 Female site workers 1 1 1 Disabled employees on permanent contracts in 618 608 676 Sales of work performed by sheltered workshops during the year K 1,236 1,345 1,574 ISO 26000 6.4.7 BOUYGUES 2011 Registration Document BUSINESS ACTIVITIES AND CSR 68
2 Enhance skills Foster coherence and well-being at work Employees given training during the year 52 48 52 Site workers given training during the year 45 36 39 Managerial staff given training during the year 70 74 70 Clerical/technical/supervisory staff given training during the year 61 68 64 Employees in managerial positions outside given training during the year International 48 47 50 Proportion of annual payroll spent on training 5.40 4.90 - Employees benefiting from regular performance and career development assessments 75 77 77 Collective agreements negotiated, including mandatory annual negotiations 119 109 84 Participation rate in most recent elections of employee representatives 84.50 84.98 85.39 Voluntary profit-sharing payouts (paid in 2011 in respect of 2010) 25,450 15,979 18,649 Compulsory profit-sharing payouts (paid in 2011 in respect of 2010) 27,294 29,243 24,616 '000 Pension savings plan contributions 1,141 1,356 1,402 Corporate savings plan contributions 33,777 34,547 33,720 Employees receiving a satisfaction survey in the last two years Response rate to employee satisfaction surveys GRI - LA10 ISO 26000 6.4.7 GRI - LA12 ISO 26000 6.4.7 ISO 26000 6.4.5 ISO 26000 6.4.5-6,950 20,339 73 ISO 26000 6.4.5 Absenteeism rate d 4.24 4.27 4.32 (*) 's reporting methodology is described in the Note on reporting methodology section of the Additional information chapter. The same scopes as in the detailed extra-financial indicators table (pages 67-69). QSE: Quality Safety Environment (a): not applicable to VSL (b) To comply with standard practice in the industry, has changed its way of calculating safety indicators. Indicators are now calculated on the basis of all employees and not only production workers. Frequency rate = number of industrial accidents involving time off work x 1,000,000 / number of hours worked. Overall frequency rate = total number of industrial accidents involving time off work x 1,000,000 / number of hours worked. Severity rate = number of days off work x 1,000 / number of hours worked. Fatal accident rate = number of deaths following an industrial accident x 1,000 / population concerned. (c) Indicator subject to possible correction since it has to be validated by the relevant authorities after publication. (d) of days off work (social balance sheet figures) / number of calendar days COMMENTARY ON TRENDS Note 1: Research and development budget devoted to sustainable The slight fall in the percentage of the R&D budget devoted to sustainable is due to a change in scope. In 2011, the percentage of the budget devoted to sustainable was calculated on the basis of all R&D budgets of subsidiaries and the holding company. Hitherto, it had been calculated solely for the holding company, SA. Like-for-like, the figure would be 70. Note 2: Buildings with environmental labelling or certification The proportion of buildings with environmental labelling or certification in the order intake is continuing to rise, with a more marked contrast between and international markets this year. In, spurred by legislation stemming from the Grenelle Environment Forum, the proportion of buildings with environmental labelling or certification in the order intake rose from 49 in 2010 to 61 in 2011. On international markets, the proportion of buildings with environmental labelling or certification in the order intake declined significantly, falling from 57 in 2010 to 34 in 2011. This trend does not reflect less customer interest in environmental certification, but rather the exceptional level of orders for buildings with environmental certification in 2010 (a 460-million project in Hong Kong and four projects in Singapore worth 987 million). Where has design/build responsibility, and is hence involved in the project sufficiently early to influence specifications, the proportion of buildings with environmental labelling or certification in the order intake rises to 74 compared with an average of 55. : emissions In 2012, carried out a complete quantification (Scope 1, 2 and 3) of its 2011 greenhouse gas emissions, using the CarbonEco application. The main consolidated data are as follows: : > 95 of emissions are linked to project activities ( and services) and 5 of emissions are linked to tertiary activities (establishments), > 72 of emissions are linked to inputs ( materials, purchased goods and services). Note 4: Hazardous and non-hazardous waste The sharp rise in the quantity of hazardous and nonhazardous waste collected is due to better tracking of the indicator across the entire international scope and an increase in the number of worksites involving demolition. BOUYGUES 2011 Registration Document BUSINESS ACTIVITIES AND CSR 69