Livingston Institute of Vocational Training Student Handbook S LIV Training // Livingston Institute of Vocational Training PTY LTD Head Office: Level 29, Forrest Centre, 221 St Georges Tce, Perth WA 6000 Mail: PO Box 8198, SOUTH PERTH, WA 6951 Email: admin@livtraining.edu.au
ABOUT ABOUT LIV Training Livingston Institute of Vocational Training ( LIV Training ) Phone: 1800 233 447 Head Office: Level 29, Forrest Centre, 221 St Georges Tce, Perth WA 6000 Mail: PO Box 8198, SOUTH PERTH, WA 6951 Fax: 1800 070 401 Email: admin@livtraining.edu.au Academic appeals & grievances Learners who are dissatisfied with academic decisions and procedures or who have any issues that directly relate to the successful completion of their course/program should discuss the matter in the first instance with their assessor. Should you be dissatisfied with the decision of your assessor, you have the right to appeal to the Chief Executive Officer ( CEO ). This appeal should be in writing addressed and to the CEO within seven days of the initial decision. For more information about the academic appeals process, or to arrange an appointment with the CEO, contact your relevant course coordinator. Access, equity and diversity LIV Training is committed to equality for everyone. We will ensure you have easy access to information on courses/programs, services available and enrolment procedures. Staff will support and assist you throughout your studies and referral is available to a number of external specialist centres. For details of what referrals are available contact the course supervisor or director. Language, Literacy, and Numeracy Requirements All courses require a minimum level of ability to speak and read the English language, a minimum level of English, especially for people for whom English is a second language has been set at IELTS 6. IELTS is the International English Language Testing System and there are testing centres across Australia and in most countries around the world. A bridging course may be advisable for learners whose level of English is insufficient for the course. Bridging courses are offered by a number of registered English Language Schools and TAFE. Please contact LIV TRAINING for more information on the LLN requirements for your intended course of study. Basic Language, Literacy and Numeracy support is given to learners as required by individual tutors and Course Coordinators. In particular, where a learning difficulty is believed to exist for a learner and requires remedial work beyond the expertise of the tutor, referral is available to a Student Handbook Page 1 Version 3
number of external specialist centres. For details of what referrals are available contact the course supervisor or director. Assessment What is Competency Based Assessment? Competency Based Assessment is the process of collecting evidence and making judgements on whether competence has been achieved. This confirms that an individual can perform to the standard expected in the workplace as expressed in the relevant endorsed industry/ enterprise competency standards (or outcomes of accredited courses if there are no competency standards for an industry). The Competency Based Assessment process will be conducted in an open, transparent and accountable manner, emphasising the aspects of equality for all. Evidence gathering LIV Training Academic staff have selected suitable methods to ensure sufficient evidence can be gathered on how you perform a task or skill against the specified criteria. Some assessment methods are best suited for assessing practical skills and others are better for assessing theory or underpinning knowledge. Readiness When commencing study, your trainer will provide you with an overview of planned assessment and negotiate timeframes and requirements with you to ensure your readiness to undertake assessment. Assessments should be submitted or completed by the specified time for a result to be recorded, however if necessary, extensions of assessment timeframes will be negotiated and/or considered in specific or exceptional circumstances. Feedback Feedback on assessment is available to all learners via their assessors. Authentication of Evidence All assessment materials submitted to LIV TRAINING must be your own work. To ensure authenticity of assessment materials submitted LIV TRAINING verifies evidence in the following ways: participant confirmation and declaration workplace supervisor verification on a random basis additional verbal questions given to participants on a random basis comparison of work style and quality for all work undertaken Student Handbook Page 2 Version 3
Attendance and punctuality Arriving at all training sessions is important for you, your trainer and other learners, as being late disrupts the learning environment. You are required to participate in all learning activities. Many courses/ programs have classroom activities as part of the assessment criteria. Change of details Please advise the Institute of any changes to your address, email, or phone number, so that you are able to be contacted. Feedback and complaints LIV Training has policies and procedures in place for addressing client complaints and receiving feedback. At LIV Training we take any suggestion, complaint or grievance very seriously and all staff will work to ensure that your comments are acted upon quickly and fairly. During your study at LIV Training you will have several opportunities to provide feedback about your experience. Feedback forms can also be submitted at any time and are available by request from your course coordinator. Recognition of Prior Learning (RPL) An application for Recognition of Prior Learning (RPL) can be made if you have already attained the necessary skills required for your program elsewhere (eg. work, other study, skills and knowledge etc). You will be required to provide documentation to support your application. LIV Training recognises Australian Qualifications Training Framework (AQTF) qualifications and statements of attainment issued by other institutes or registered training providers within Australia. Results At the successful completion of your course/ program, your results and qualification will be sent to you in the mail. If you do not complete your course/program, you may receive a Statement of Attainment. Disability services If you have a disability please make your needs known so we can help plan for your learning support. Please advise us of your disability at the time of your enrolment. Information about your disability will be treated confidentially. Student Handbook Page 3 Version 3
Copyright You may only copy materials in accordance with the Copyright Act 1968 (Cth). This legislation also applies to information published on the Internet. For study and research purposes, learners are allowed to copy 10% or one chapter of a book, whichever is the greater, or one article per issue of a journal. More extensive reproduction may be possible; check with the Library staff. You must comply with licences for the use of intellectual property, including software. All software loaded onto Institute computers or provided by the Institute is licensed and there is no permission to copy software unless permitted by the licence. Fee Structure Course fees quoted by LIV Training are inclusive of all required learning materials and resources. There are no additional materials or resources fees. Enrolment is for a period of up to 12 months. For learners who elect to pay by instalment plan there is an Administration Fee of $100. For learners who require additional or replacement Statements of Attainment or Qualifications there is a reissue fee payable of $25. Full payment of tuition fees is required before commencement of a course. Withdrawal and deferment If you wish to withdraw from a course/program or module/unit please speak to your course coordinator for advice. If you wish to withdraw after the start of study, academic or financial penalties may apply. Refund Policy Withdrawal from a course must be made in writing and addressed to the Learners Course Coordinator. If a learner withdraws from a course by providing notice of the withdrawal at least 7 days before the course commencement they will be entitled to a refund of any fees paid in advance minus a $500 administration fee. If a learner withdraws from a course by providing notice of the withdrawal less than 7 days before the course commences, or after course commencement, no refund will be payable. LIV Training does not accept liability for loss or damage suffered in the event of any course cancellation. There are no exceptions to the refund policy. Student Handbook Page 4 Version 3
Dress code Learners are requested to wear neat, clean and appropriate clothing and footwear at all times. In addition, you may be required to wear specific items in accordance with your area of study or Workplace Health and Safety rules. Mobile telephones/mp3 players Mobile telephones and MP3 players are to be switched off at all times during training sessions. Learners are to be considerate of the rights of others at all times. Any use of mobile telephones or cameras that impinges on the rights of others may result in the suspension or exclusion of the learner from the Institute for a specific period. Privacy policy Why does your privacy need protecting? LIV Training respects your privacy and has established rules to ensure that your personal information is protected. LIV Training s privacy policy is that personal information should be collected, stored, used and disclosed under strict guidelines to prevent it from being misused or passed on without your permission. What is personal information? Personal information is information or an opinion, whether true or not, that can identify a particular person. This information may be recorded in a document or form part of a database. Examples include name, address, age, payroll number, education standards/qualifications, physical characteristics, employment history, financial status, licence number, religion, health information and relationship details. Publishing or disclosing information such as this about a person may reveal their identity, even if their name is omitted. What does LIV Training s privacy policy mean? It means that all personal information held by LIV Training must be collected and managed in accordance with 11 Information Privacy Principles. Personal information must be handled in a responsible and transparent manner. How does LIV Training s privacy policy work? Any personal information collected must be: directly related to or necessary for a lawful purpose or function of the Institute relevant, current, accurate and complete collected fairly and lawfully stored safely and securely When collecting personal information, staff will explain to you: why the information is being collected how the information will be used legislative requirement authorisation (if any) to whom the information will be disclosed Student Handbook Page 5 Version 3
Your personal information will only be used for the purpose for which it was collected or a directly related purpose, unless you have otherwise given permission. Under what other circumstances can LIV Training disclose your personal information? If you consent, or if it is: required or permitted by law reasonably necessary for law enforcement reasonably believed to be necessary to prevent or lessen an imminent threat to health or life. Learner Code of Conduct LIV Training respects your right to be treated fairly, learn in an environment free of discrimination and racial, sexual or other harassment. By signing the enrolment form, you agree to abide by the Institute s regulations and Code of Conduct. Learners are expected to conduct themselves in a manner that will not discredit themselves or the Institute. Acts which seriously interfere with the basic purposes, necessities and processes of the academic community or which deny the essential rights, health and safety of other members of the Institute community are prohibited. Occupational Health and Safety Occupational Health and Safety ( OHS ) is about managing hazards in the workplace so that the risk of injury is minimised, if not eliminated altogether. We all play an active role in this, so this OH&S topic will further explore what learners need to know to do their bit, and what Training are doing to fulfil theirs. Your responsibility as a learner Learners must take reasonable care of their own health and safety at work placements and when attending training sessions, and avoid harming the health and safety of other people. General obligations whilst attending a training session include: Comply with the instructions given by the facilitator/assessor for WH&S To use personal protective clothing where required/instructed Not to wilfully or recklessly interfere with or misuse anything provided for workplace health and safety at Training Not to wilfully place at risk the health and safety of any person at the workplace Report hazards and work-related injuries or incidents Not to wilfully injure yourself LIV Training s responsibility Although the Institute is not an employer as far as the relationship with its learners is concerned, Training does have obligations under the legislation as persons in control of a workplace and as supervisors of our learners. Training 's obligations are to provide and maintain a working environment where staff and learners are not exposed to hazards. Training's responsibilities include: Student Handbook Page 6 Version 3
Having OH&S policies and procedures in place to protect and guide staff and learners Providing OH&S information, instruction, training and supervision To ensure the risk of disease or injury from the workplace is minimised for all persons coming onto the learning environment To ensure the risk of disease or injury from any plant or substance provided by Training to staff and learners is minimised when used properly Ensuring a safe work environment Reporting of accidents Transition Policy Where a Training Package is revised, including Industry Skills Council (ISC) Upgrades (Category 1) and National Quality Council (NQC) Endorsement Required (Category 2) changes the following transition policy will apply: No new enrolments into qualifications and/or units of competency from the superseded Training Package will be allowed from 12 months after the National Training Information Service (NTIS) Release Date. The same rule applies to NQC Endorsement Required and ISC Upgrade changes. Wherever possible and at the discretion of the Chief Executive, existing learners will be given the opportunity to transfer to the new qualifications and units of competency. Learners are entitled to complete the course or qualification in which they enrolled during the development of a new, or the review of, a Training Package. No transfer to a new qualification will disadvantage learners. Learners will not be required to undertake additional units of competency as a result of the transition from an old to a new or reviewed qualification. Student Handbook Page 7 Version 3