Taxi and Private Hire Driving (England)

Taxi and Private Hire Driving (England) Issued by People 1st for GoSkills

Taxi and Private Hire Driving (England) Information on the Issuing Authority for this framework: People 1st for GoSkills The Apprenticeship sector for occupations in passenger transport. Issue number: 1 Framework ID: FR00408 This framework includes: Level 2 Date this framework is to be reviewed by: 01/12/2015 This framework is for use in: England Short description The purpose of this Intermediate Apprenticeship is to train new entrants and upskill the existing workforce to the industry recognised standard of competency in operating a taxi or private hire vehicle. The framework covers the Taxi/Private Hire Drivers job role. The Taxi/Private Hire Driver provides a personal road transport service ensuring the customer is transported safely and smoothly between origin and destination.

Contact information Proposer of this framework GoSkills has developed the framework on behalf of various organisations in the Taxi and Private Hire industry including Merseytravel, The National Private Hire Association and Keen Cars Developer of this framework Name: Organisation: Organisation type: Job title: Kathryn O'Regan GoSkills Sector Skills Council Apprenticeship Manager Phone: 01895 817000 Email: Postal address: Website: kathryn.oregan@goskills.org 2nd Floor Armstrong House 38 Market Square Uxbridge UB8 1LH www.goskills.org Issuing Authority's contact details Issued by: People 1st for GoSkills Issuer contact name: Joanne Parker Issuer phone: 01895 817000 Issuer email: joanne.parker@people1st.co.uk

Purpose of this framework Summary of the purpose of the framework According to Department for Transport statistics, the taxi and private hire industries currently employ some 310,000 people across the UK. The use of hackney carriages, private hire and chauffeur driven cars has increased by 25% over the past decade with a similar rise forecast for the next ten years. The industry and industry stakeholders specifically that Local Authority Licensing Officers view s as a route to greater professional status. This Intermediate Apprenticeship will provide the industry with a framework of recognised national standards of competency for all taxi and private hire drivers. Taxi drivers drive hackney carriages for example, London 'black cabs,' which can display a taxi light, pick up people who hail them in the street, be pre-booked or wait at a taxi rank. Private hire drivers have cars which are not allowed to pick up people who hail them in the street; their passengers must book their journey through a booking office. Private hire and taxi drivers have radios or in-car computers which link them to their control room or office; this enables them to know what bookings have been made. Many taxi and private hire drivers are self-employed, owning their own vehicle and managing their own accounts. Other drivers are employed by larger companies; they may still own their own vehicle, or may lease one from their employer. Drivers have to make sure that their vehicles are kept in good working order and have to put them through checks for roadworthiness on a regular basis. Taxi and private hire drivers also have to get their vehicles licensed. The vehicle is checked to make sure that it is safe and suitable for use as a passenger carrying vehicle. The vehicle then has to be inspected regularly and must meet requirements over and above the normal MOT test standards. Taxi/Private Hire Drivers need to utilise a wide range of knowledge and skills in their daily work. As well as understanding the legal and regulatory context for operating their vehicle, they take responsibility for customer safety and comfort and ensuring that their vehicle is safe and fit for customers. They need to have good communication skills and, as the majority are self-employed, they also need to have good numeracy skills to deal with money and information. Drivers play a key role in supporting social inclusion as they provide access to transport for many individuals who would otherwise not be able to travel. In many locations, they also play a key role in supporting tourism and, in some instances, are the first contact for visitors to the UK. The service provided by taxis and private hire drivers is often the only passenger transport service available 24 hours a day throughout the year. This means it can be an essential service.

It has been commonplace in the industry for new drivers to secure a licence and then commence working in the industry with no structured programme in place to help them develop their professional skills and understanding. This Apprenticeship will plug a major gap in the way that new drivers hone their professional skills and set a benchmark level of skills. The impetus for drivers to undertake s comes from the taxi/private hire operators who contract with the drivers and who are committed to driving up skills in their workforce. This framework could be used by local authorities through their procurement processes as a tool to help raise standards in the industry. Aims and objectives of this framework (England) The aim of this is to train new entrants to the industry recognised standard of competence in Taxi/Private Hire driving. The will also aim to meet current and future skills needs by supporting retention, motivation and performance. The objectives of this are to: provide a structured training programme to develop the workforce provide career opportunities in the industry provide training to a common national standard. This would benefit the sector by improving health and safety and customer care resulting in increased repeat business from customers. attract new recruits into the taxi and private hire industry to help increase the diversity of the workforce develop transferability and employability skills Entry conditions for this framework Taxi/Private Hire Drivers are responsible for the safe and comfortable customer journey. These duties will mean ensuring the vehicle is suitable for use, dealing with all the customers requirements, driving safely and processing money and documents as required. All taxi/private hire drivers require the relevant local authority licence. This would suit someone who: has an appreciation of the importance of road awareness, safety and regulations enjoys interacting with people and has an understanding of good customer service skills enjoys using their navigation skills

is willing to drive in all weathers and driving conditions is patient and prepared to spend time waiting for passengers and deal with heavy traffic and road congestion is comfortable working with money in order to deal with fares and accounts is willing to work shifts There is no need to have a Category B driving licence or a local authority licence upon entry to the Apprenticeship. If an apprentice does not hold these licences on entry to the, it is expected that they would be gained during the Apprenticeship. Drivers cannot train for the Category B driving licence until they are 17 or older. Each local authority has its own standards and criteria for issuing licences to a taxi/private hire driver. As a guide, these may require the applicant to: hold a driving licence for at least 12 months (3 years in London) be over 21 and able to obtain sufficient insurance cover pass a criminal records check pass a medical assessment. pass a test on their local area knowledge and possibly on their driving skills as well Applicants for this will be a mix of age and experience. As a guide, applicants may come from a range of routes including: work or work experience training and/or experience which could include a portfolio showing what they have done achieved foundation learning at level 1 achieved any of the Key/Functional Skills successfully completed a Young Apprenticeship any of the (14-19) Diplomas vocational or academic qualification(s) such as one or more GCSEs

... level 2 Level 2 Title for this framework at level 2 Intermediate Apprenticeship in Taxi and Private Hire Driving Pathways for this framework at level 2 Pathway 1: Taxi and Private Hire Driving

... level 2... Pathway 1 Level 2, Pathway 1: Taxi and Private Hire Driving Description of this pathway Taxi and Private Hire Driving The total credit value of this framework is 61. Entry requirements for this pathway in addition to the framework entry requirements There are no additional requirements other than the general entry conditions

... level 2... Pathway 1 Job title(s) Taxi Driver Private Hire Driver Job role(s) Maintain and drive a taxi to service customer needs safely and efficiently Maintain and drive a private hire vehicle to service customer needs safely and efficiently

... level 2... Pathway 1 Qualifications Competence qualifications available to this pathway C1 - Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) (QCF) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value C1a 600/0965/2 City and Guilds 36 161 N/A C1b 600/0827/1 NCFE 36 161 N/A C1c 600/0326/1 EDEXCEL 36 161 N/A C1d 600/0538/5 SQA 36 161 N/A C1e 600/0072/7 EDI 36 161 N/A Knowledge qualifications available to this pathway K1 - Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver (QCF) No. Ref no. Awarding organisation Credit value Guided learning hours UCAS points value K1a 600/0049/1 EDEXCEL 15 79 N/A K1b 600/0127/6 EDI 15 79 N/A

... level 2... Pathway 1 Combined qualifications available to this pathway N/A Notes on competence and knowledge qualifications (if any) The knowledge qualification, K1, provides the underpinning knowledge required for the competence qualification, C1.

... level 2... Pathway 1 Transferable skills (England) Functional Skills / GCSE (with enhanced functional content) and Key Skills (England) Apprentices must complete or have completed one of the English transferable skills qualifications and one of the Mathematical transferable skills qualifications listed below in order to successfully complete their Apprenticeship and this will carry the QCF five credit values. If they do not have these qualifications as part of their evidence an Apprenticeship certificate cannot be awarded. English Minimum level or grade Credit value Functional Skills qualification in English 1 5 GCSE qualification in English (with enhanced functional content) E 5 Key Skills qualification in Communication achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE Qualification in English* C N/A A' Level or AS Level qualification in English Language* E N/A A' Level or AS Level qualification in English Literature* E N/A A' Level or AS Level qualification in English Language and Literature* E N/A GCSE or O' Level qualification in English Language** A N/A A' Level or AS Level qualification in English Language** A N/A A' Level or AS Level qualification in English Literature** A N/A A' Level or AS Level qualification in English Language and Literature** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship.

... level 2... Pathway 1 Mathematics Minimum level or grade Credit value Functional Skills qualification in Mathematics 1 5 GCSE qualification (with enhanced functional content) in Mathematics E 5 Key Skills qualification in Application of Number achieved either before September 2013 as part of the Apprenticeship, or...* 1 5 GCSE qualification in Mathematics* C N/A A' level or AS Level qualification in Mathematics* E N/A A' Level or AS Level qualification in Pure Mathematics* E N/A A'Level or AS Level qualification in Further Mathematics* E N/A GCSE or O'Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Mathematics** A N/A A' Level or AS Level qualification in Pure Mathematics** A N/A A' Level or AS Level qualification in Further Mathematics** A N/A * achieved before September 2012 and within the 5 years immediately prior to starting an Apprenticeship. ** achieved before September 2012, otherwise at any time prior to starting the Apprenticeship. Inclusion of Information and Communications Technology (ICT) The GoSkills Industry Board comprising Trade Associations and Licensing Authority representatives have stated that ICT is not required in this framework. Progression routes into and from this pathway If a taxi or private hire driver starts out by driving a vehicle for a company, they may look to buy their own vehicle and start their own business. Drivers who work on their own, can look to expand their business by employing other drivers. On completion the apprentices may choose to undertake an Entrepreneurship qualification in

... level 2... Pathway 1 small business management at Level 3 and 4.

... level 2... Pathway 1 Delivery and assessment of employee rights and responsibilities There are nine national outcomes/standards for ERR as set out in the SASE. The SASE specifies that the course of training in ERR must be designed so that the apprentice: knows and understands the range of employer and employee statutory rights and responsibilities under Employment Law and that employment rights can be affected by other legislation as well. This should cover the apprentice s rights and responsibilities under the Disability Discrimination Act, other relevant equalities legislation and Health & Safety, together with the responsibilities and duties of employers; knows and understands the procedures and documentation in their organisation which recognise and protect their relationship with their employer. Health & Safety and Equality & Diversity training must be an integral part of the apprentice s learning programme; knows and understands the range of sources of information and advice available to them on their employment rights and responsibilities. Details of Access to Work and Additional Learning Support must be included in the programme; understands the role played by their occupation within their organisation and industry; has an informed view of the types of career pathways that are open to them; knows the types of representative bodies and understands their relevance to their industry and organisation, and their main roles and responsibilities; knows where and how to get information and advice on their industry, occupation, training and career; can describe and work within their organisation s principles and codes of practice; recognises and can form a view on issues of public concern that affect their organisation and industry. ERR is covered by completion of the Employment Rights and Responsibilities unit contained as an additional unit within the competence qualification in the framework. This unit has been specifically developed by GoSkills to cover all nine national outcomes for ERR. ERR will automatically be evidenced at certification by the achievement of the qualification. For this framework the competence qualification is the Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire) and the additional unit required is Employment Rights and Responsibilities in the Passenger Transport Sector. Evidence of completion of this unit is required for certification of the framework. The awarding organisations offering this qualification are listed below: City and Guilds, qualification reference 600/0965/2 NCFE, qualification reference 600/0827/1 Edxecel, qualification reference 600/0326/1 SQA, qualification reference 600/0538/5 EDI, qualification reference 600/0072/7

... level 2... Pathway 1

The remaining sections apply to all levels and pathways within this framework. How equality and diversity will be met Within the taxi and private hire industry, only approximately 8% of the workforce are women. The workforce is ethnically diverse with concentrations of particular groups in certain geographical areas. As part of the solution to overcoming the current barriers, GoSkills will promote the framework to under-represented groups through a range of approaches, including: using the Careers in Passenger Transport website which will highlight career opportunities and relevant framework developing case studies to promote the sector using a diverse range of images Apprenticeships are seen as a vital route to encourage, and facilitate, a greater diversity of individuals into the industry, therefore entry conditions to this framework are flexible. Training providers MUST comply with the Equality Act 2010 to ensure that applicants are not discriminated against in terms of entry to the Industry, using the 8 protected characteristics of: 1. Age 2. Disability 3. Gender reassignment 4. Marriage and civil partnership 5. Pregnancy and maternity 6. Race 7. Religion or Belief 8. Sex or sexual orientation GoSkills will monitor take up and achievement of all Apprenticeships and take steps to address any barriers to take up and achievement as part of our Sector Qualifications Strategy. On and off the job guided learning (England) Total GLH for each pathway The total GLH for the Level 2 Intermediate Apprenticeship in Taxi and Private Hire is 340. We would expect this framework to be delivered over a 12 month period.

Apprenticeships focus on outcomes and are not time served. Whilst the typical length of stay to complete the minimum mandatory outcomes is 12 months for the framework, this is only indicative. The pace of an apprentice s progress and the actual GLH will depend on their ability and the support they receive. Furthermore, some employers will include a greater amount of time for one or more of the elements of off the job learning mentioned below, e.g. company specific training, which will result in an increase in the GLH. The certifying authority will not require detailed evidence for each hour of GLH completed. It is in the spirit of completing the full programme to the standard set out in this framework that the GLH requirement will be met. On this basis, a signed declaration from the apprentice that the full programme has been completed, will provide evidence that the particular GLH requirement for an individual apprentice has been delivered. This meets the minimum SASE requirement of 280 GLH within the first 12 months of starting a framework. It is also a requirement of SASE that, after 12 months of starting a framework an apprentice must receive a minimum of 280 GLH in each subsequent 12 month period or a proportion of 280 GLH if less than 12 months. Minimum off-the-job guided learning hours The minimum off the job guided learning for this Intermediate Apprenticeship is 179 hours. How this requirement will be met Off the job refers to learning which takes place away from the immediate pressures of the workplace in order to develop the knowledge required for the job role. GLH should: achieve clear and specific outcomes which contribute directly to the successful achievement of the framework and this may include accredited and non-accredited elements of the framework; be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; allow access as and when required by the apprentice either to tutor, teacher, mentor or manager; be delivered during contracted working hours; be delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study; be recorded e.g. in a log book or diary.

For this Level 2 Intermediate Apprenticeship, off the job learning will be delivered through: Level 2 Certificate in Introduction to the Role of the Professional Taxi and Private Hire Driver Level 1 Functional Skill in Maths Level 1 Functional Skill in English Induction Employment Rights and Responsibilities Personal Learning and Thinking Skills Progress reviews related to this Apprenticeship programme (at least one hour every 12 weeks for the duration of the programme) Mentoring Company training - this can include: practical and technical training, health and safety courses etc Minimum on-the-job guided learning hours For the Level 2 Intermediate Apprenticeship, where the above off the job GLH is delivered, we would expect the on the job GLH to be 161. How this requirement will be met On the job guided learning involves activities which allow apprentices to demonstrate occupational competence and an understanding of the workplace. For this Intermediate Apprenticeship, on the job GLH should: achieve clear and specific outcomes which contribute directly to the successful achievement of the framework and this may include accredited and non-accredited elements of the framework; be planned, reviewed and evaluated jointly between the apprentice and a tutor, teacher, mentor or manager; allow access as and when required by the apprentice either to a tutor, teacher, mentor or manager; be delivered during contracted working hours; be delivered through one or more of the following methods: individual and group teaching; e-learning; distance learning; coaching; mentoring; feedback and assessment; collaborative/networked learning with peers; guided study; be recorded e.g. in a log book or diary. On the job learning for the Level 2 Intermediate Apprenticeship will be delivered through the Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire).

Personal learning and thinking skills assessment and recognition (England) Summary of Personal Learning and Thinking Skills All six Personal Learning and Thinking Skills have been mapped to the mandatory units in the competence and knowledge qualifications of all pathways. Completion of both the competence and knowledge qualifications provides evidence of achievement of all PLTS. The learner must be made aware of the requirement to demonstrate all PLTS at the beginning of the Apprenticeship programme. To facilitate this, providers are encouraged to develop a problem solving activity, contextualised to the taxi and private hire industry, based on all six PLTS to ensure that apprentices can recognise for themselves when they are demonstrating these skills throughout the rest of the programme. Apprentices must complete appropriate documentation e.g. a personal log book or record of professional discussion, to evidence when and how PLTS have been demonstrated. A declaration form signed by the training provider and apprentice is required as evidence that the apprentice has recorded and recognises demonstration of all PLTS. A copy of the declaration form is available on the GoSkills website (www.goskills.org). Creative thinking Creative Thinking outcomes are as follows: Focus: Apprentices think creatively by generating and exploring ideas, making original connections. They try different ways to tackle a problem, working with others to find imaginative solutions and outcomes that are of value. Apprentices: generate ideas and explore possibilities ask questions to extend their thinking connect their own and others ideas and experiences in inventive ways question their own and others assumptions try out alternatives or new solutions and follow ideas through adapt ideas as circumstances change Independent enquiry

Independent Enquiry outcomes are as follows: Focus: Apprentices process and evaluate information in their investigations, planning what to do and how to go about it. They take informed and well-reasoned decisions, recognising that others have different beliefs and attitudes. Apprentices: identify questions to answer and problems to resolve plan and carry out research, appreciating the consequences of decisions explore issues, events or problems from different perspectives analyse and evaluate information, judging its relevance and value consider the influence of circumstances, beliefs and feelings on decisions and events support conclusions, using reasoned arguments and evidence Reflective learning Reflective Learning outcomes are as follows: Focus: Apprentices evaluate their strengths and limitations, setting themselves realistic goals with criteria for success. They monitor their own performance and progress, inviting feedback from others and making changes to further their learning. Apprentices: assess themselves and others, identifying opportunities and achievements set goals with success criteria for their development and work review progress, acting on the outcomes invite feedback and deal positively with praise, setbacks and criticism evaluate experiences and learning to inform future progress communicate their learning in relevant ways Team working Team Working outcomes are as follows: Focus: Apprentices work confidently with others, adapting to different contexts and taking responsibility for their own part. They listen to and take account of different views. They form collaborative relationships, resolving issues to reach agreed outcomes. Apprentices: collaborate with others to work towards common goals reach agreements, managing discussions to achieve results

adapt behaviour to suit different roles and situations, including leadership roles show fairness and consideration to others take responsibility, showing confidence in themselves and their contribution provide constructive support and feedback to others Self management Self Management outcomes are as follows: Focus: Apprentices organise themselves, showing personal responsibility, initiative, creativity and enterprise with a commitment to learning and self-improvement. They actively embrace change, responding positively to new priorities, coping with challenges and looking for opportunities. Apprentices: seek out challenges or new responsibilities and show flexibility when priorities change work towards goals, showing initiative, commitment and perseverance organise time and resources, prioritising actions anticipate, take and manage risks deal with competing pressures, including personal and work-related demands respond positively to change, seeking advice and support when needed manage their emotions, and build and maintain relationships Effective participation Effective Participation outcomes are as follows: Focus: Apprentices actively engage with issues that affect them and those around them. They play a full part in the life of their school, college, workplace or wider community by taking responsible action to bring improvements for others as well as themselves. Apprentices: discuss issues of concern, seeking resolution where needed present a persuasive case for action propose practical ways forward, breaking these down into manageable steps identify improvements that would benefit others as well as themselves try to influence others, negotiating and balancing diverse views to reach workable solutions act as an advocate for views and beliefs that may differ from their own

Additional employer requirements The following regulatory requirements are included as part of the framework: a full Category B driving licence relevant local authority licence Evidence of achievement of the above is not required for the issue of an completion certificate.

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