Achieve effective working relationships with colleagues in bus/coach engineering and maintenance Overview This unit is about achieving effective positive working relationships with your colleagues and recognising the importance of equality and diversity in the workplace. You should know and understand the effects of negative behaviour on working relationships. Effective communication with colleagues is an important part of this unit. This unit consists of three elements: 1. Achieve effective working relationships with your colleagues This element is about how you behave professionally and socially towards your colleagues. This should be in a way that maintains goodwill in the workplace. This will include how you respond to colleagues and give help or information. These colleagues include your co-workers, supervisors or managers, and possibly trainees. Any actions agreed with colleagues should not negatively affect your own work, should be within the limits of your responsibility and completed within the agreed timescale. You should know how to get help to resolve actual or potential problems with working relationships. 2. Achieve effective communications with your colleagues This element is about how you communicate with your colleagues in a positive way that helps you and them to work effectively. This means that you will be able to get and give information in written, verbal or electronic formats as appropriate to your work. You will also need to be able to get information that meets your needs, and provide information that meets the needs of your colleagues. You will need to know the limits of your authority and responsibility relating to getting and giving information. You should know how to get help to resolve any actual or potential problems you may have in communicating with colleagues. 3. Promote equality and diversity in the workplace This element is about promoting equality and diversity in the workplace. Your behaviour, words and actions should promote equality and diversity. You should know and understand your statutory obligations and your organisation s policy on equality and diversity. This unit is for all those who work in a bus/coach workshop or environment. [URN NOS Title] 1
Performance criteria Achieve effective working relationships with your colleagues P1 behave towards colleagues in a polite way P2 respond to requests from colleagues promptly and willingly, without disrupting your own work too much P3 meet any undertakings you have given to colleagues within the agreed way and timescale P4 provide information your colleagues ask for that is accurate, clear and given promptly P5 discuss problems with the appropriate person if there are difficulties in working relationships or work practices P6 identify potential areas of conflict with colleagues P7 negotiate with colleagues to sort out conflict situations Achieve effective communications with your colleagues P8 get the information you need from colleagues using your organisation's procedures P9 give information to colleagues that is relevant and will meet their needs P10 communicate information in a format that is appropriate to your work P11 confirm that you are authorised to give the information you provide P12 get help in cases where you have difficulty in communicating effectively with your colleagues Promote equality and diversity in the Workplace P13 make sure that your behaviour, words and actions promote equality and diversity in the workplace P14 identify your personal responsibilities and liabilities under equality legislation and relevant codes of practice P15 identify prejudice, discrimination and bullying in the workplace [URN NOS Title] 2
Knowledge and understanding Achieve Effective Working Relationships with your Colleagues K1 the need for effective working relationships and goodwill in the workplace K2 your organisation's standards and guidelines relating to behaviour in the workplace K3 how to balance giving help to colleagues with your own workload K4 the limits of your own and your colleagues' responsibilities K5 the learning needs of colleagues who are being trained K6 your organisation's procedures for dealing with and discussing difficulties in working relationships K7 your organisation's procedures for dealing with conflict within the workplace K8 the skills that could be used to sort out conflicts and deal with aggressive behaviour in the workplace Achieve effective communications with your colleagues K9 the need for accurate and relevant information to be communicated within the workplace K10 the methods of getting and giving information between colleagues K11 the limits of your authority relating to providing information K12 the different formats in which you can communicate information and its uses K13 the need for providing colleagues with opportunities to communicate freely and openly K14 the ways to provide colleagues with opportunities to communicate freely and openly K15 your organisation's procedures for dealing with and reporting difficulties in communicating freely and openly K16 how to identify and deal with weaknesses with your own communication skills Promote equality and diversity in the workplace K17 why equality and diversity in the workplace is important K18 what can cause prejudice and discrimination in the workplace K19 your organisation's policy on equality and diversity K20 relevant legislation and codes of conduct aimed at achieving equality and diversity K21 your responsibility regarding equality and diversity in the workplace [URN NOS Title] 3
Additional Information Glossary Your organisation This is the company you work for or, if you are self employed, the rules you have set for yourself to ensure that you comply with relevant legal and licensing requirements Colleague A person in your own or other organisation with whom you work Conflict Includes disagreement or dispute Links to other NOS This unit is based on unit PPLRPVD07 from People 1st Road Passenger Vehicle Driving suite [URN NOS Title] 4
Developed by People 1st Version number 1 Date approved May 2009 Indicative review date Validity Status Originating organisation Original URN May 2013 Current Original GoSkills GSKBACEM02 Relevant occupations Suite Key words Transportation operations and maintenance; Engineering; Vehicle Trades Bus and Coach Engineering and Maintenance Colleagues, Equality and Diversity, Communication, Relationships [URN NOS Title] 5