Oracle E-Business Suite Secure Enterprise Search Vasu Rao Product Strategy Manager
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Agenda Business Challenges What s Oracle Secure Enterprise Search? Business Benefits Solution Components & Capabilities E-Business Suite integration with Oracle SES Why Oracle? Additional Resources Colorcon implementation - Jim Cassella Q&A The above reflects Oracle s current development plans which are subject to change at any time
Key Business Challenges and Solutions
E-Business Suite Integration with Oracle SES Business Pain Points Business Impact x Lack of Agility x Unable to Maximize Return on Investments x Managing Risk and Compliance x Business Inefficiency Pain Points Information remains elusive despite employee efforts Delay in critical decision making Risk of missing critical regulatory information Inability to seamlessly search across multiple transactional and analytical data sources Need for extensive data integration, reporting and query development High cost of development Corporations need to comply with complex security, auditing and governance requirements while managing the information Wasted employee productivity searching for relevant information Lack of Collective Intelligence High dependency and cost on IT to create ad-hoc reports and queries
What is the Business Impact? Impact of not able to search relevant data quickly Information Workers spend an inordinate amount of time searching for the right information ~ 40% of their day (Source: McKinsey Global Institute) 10% of a company's salary costs are wasted on ineffective searches (Source: Butler Group, CIOToday.com, The High Cost of Ineffective Search, Feb 07) A recent IDC study showed that "an enterprise with 1,000 knowledge workers wastes $48,000 per week ($2.5 million per year) due to an inability to locate and retrieve information."* $2.5 million is a lot to pay for lousy search. (*IDC:The High Cost of Not Finding Information, Susan Feldman and Chris Sherman, April 2003, IDC #29127)
What is the Solution? A single unified enterprise-wide search of all of your data sources Oracle Secure Enterprise Search enables secure, fast, relevant search across all enterprise sources and helps information workers to leverage collective intelligence available across the enterprise by providing a single unified Internet like search experience An Enterprise Search solution can reduce the time your employees spend looking for information by 15 to 30 percent*, and reduce time employees spend recreating documents that are 'somewhere out there in the system' but which are too difficult to locate. (*IDC: 'The High Cost of Not Finding Information,' Susan Feldman and Chris Sherman, April 2003, IDC #29127 )
Business Benefits
Business Benefits What is in it for you? Increased Enterprise Agility Improved Business Efficiency Maximize the value from investments
Benefit Summary Benefit Increased Enterprise Agility Improved Business Efficiency Maximize the value from Investments in Enterprise Assets Feature/Capability Better, faster decision making for information workers Quick access to relevant information Seamless search across multiple data sources Improved Employee / Workforce productivity Reduce operational costs Role based Information access control Increased ability to manage risk & compliance Ability to search and return information that otherwise could be elusive Search custom and legacy applications Centralize search and reduce load on transactional systems The above reflects Oracle s current development plans which are subject to change at any time
Business Benefits Benefits Improve Employee Productivity / Workforce productivity Technology Enablers Bypass traditional application navigation One step search to access transaction line level information Quick access to any type of information Tables, Views, Text, Document Attachments, Flexfields Partial text search, Key word search Direct navigation to source UI to complete the transaction Call centers, Order Processing, Shared Services, Help Desks
Business Benefits Benefits Reduced Operating Costs Technology Enablers Rapid deployment of searchable objects - easy to use toolset Implement search solutions as and when needed - at your pace Reduce or eliminate adhoc reports, queries & other search tools Searches are done in SES instance : Reduce online querying in online transactional systems Increased performance in online transactional systems Less resource usage
Improved Business Efficiency Embedded Universal Search Region Use case : Search & Edit Service Requests
Search Service Requests Drop down list of searchable business objects Embedded Universal Search Region
Search Service Requests Search for all laptop service requests Click on search results to directly navigate to the page Ability to view search results in Tabular format
Search & Edit Service Requests Direct Navigation to service Request and ability to complete the transaction Will increase user productivity
Improved User Productivity Quick, Direct access transactions from Oracle SES UI Use case : Approve Employee Expenses
Solution Components & Capabilities
Oracle E-Business Suite Searchable Objects E-Business Suite Integration with Oracle SES Solution Components Connectors Search Modeler Siebel ECM Hyperion Others* Secure Enterprise Search Engine EBS Connector Oracle E-Business Suite Interop HRMS CRM EAM SES EBS
E-Business Suite Integration with Oracle SES Key Characteristics Universal pluggable search toolbar Leverages EBS Security Model Search through Structured & Unstructured data Search across multiple modules Search Results: Classic & Tabular format display Refine search results with groups & filters Saved Searches / Bookmark Administrator UI: View and manage crawl schedules Grant user permissions Multiple language support Rapid creation of Search Objects using Search Modeler design tool Narrow search results by Searchable business object categories Search by business categories Title link to open target UI function of respective application Universal Pluggable Enterprise Search Region
Search Modeler Deployment Architecture & Process Overview Oracle EBS Login Search Modeler Create (1) Oracle E-business Suite Searchable Object Definition EBS SES Interoperability Metadata Schedule Creation Oracle Deploy (2) Crawl (3) EBS Query (4) Connector Secure Enterprise Search (SES)
Create Search Object
Candidates Object Definition You can use existing view definition in expert mode or select tables/views using normal mode Add the tables/views and attributes needed for creating search object Select what you want to search, store, display
Query for Attachments Select document attachments you would like to search on. For example: Resumes
UI to Navigate
Diagnostics
Deploy
Crawl
Search Object List
Available Search Solutions within Oracle EBS Product Area Object Product Area Object SCM Enterprise Assets (EAM) * Finance Inventory Items* Procurement Contracts * iprocurement Requisitions iprocurement Items Sales Orders Install Base Items Purchase Orders iexpenses (Expense Reporting) Property Management Expense Approvals HCM CRM ATG Learning Management* irecruitment Candidates* Vacancies* Employee information Appraisals Compensation Benefits Service Requests* Service Contracts Integration Repository* Workflow Notifications* * Delivered out of box in R12 and R12.1.1
Oracle E-Business Suite Integration with SES Release Status & Implementation Considerations R11.5.10 Search Modeler available for R11.5.10 customers. CU2 E-Business Suite Inter-op patch is available for R11.5.10 Out of Box Search objects are not available for R11.5.10 Administration & Search activities performed via SES UI R12.0.4 Search Modeler is available in Oracle Metalink E-business Inter-op Patch is available on top of 12.0.4 Out of Box Searchable objects Items, Assets,WF,iRep R12.1.1 Search Modeler will work with R12.1.1 Functionality is delivered bundled with the R12.1.1 Out of Box Searchable objects: HRMS, Procurement, CRM SES Certified with Oracle Secure Enterprise Search 10.1.8.4
<Insert Picture Here> Demonstration irecruitment Search iexpenses Search The above reflects Oracle s current development plans which are subject to change at any time
Why Oracle?
Internet Vs Enterprise Search The Need for Enterprise Search Solutions Data Sources Security Relevance Users & Needs Internet Homogeneous Largely HTML Web sites PUBLIC Simple (Based on Citations) Needs are Identical Availability & Performance are inconsequential Enterprise Heterogeneous Different File Formats Diverse Source Types Highly Important Business data in Structured Content Highly Regulated Multiple & Complex Security Needs Private,Personal,Shared Data Sources Critical to Decision Making Complex Effective Industry, Market, Customer, Department Diverse Needs High Availability & Performance are Essential
Oracle Secure Enterprise Search Oracle Takes Leadership Major Attribute Oracle Others Seamless Security Integration with Oracle E-Business Suite Direct access to edit transactions after searching Out of Box Search Objects Embedded UI Search Modeler (Rapid creation of search solutions) Ability to search all types of data sources structured, unstructured, flex fields etc. Universal Search Support for all layers of technology from single vendor Proven Data and Information Security leadership Content, Collaboration, Portal footprint, Broader Information platform Federated Search across multiple products and search engines Legend: Full capability Good capability Decent capability Minimal capability No capability
Additional Resources
Additional Resources For more information on My Oracle Support http://metalink.oracle.com/ 781366.1 Search Modeler v1.1 (for R11.5.10 and above) 462377.1 EBS SES Framework Install-Config 726239.1 EBS SES Framework Troubleshooting 551247.1 Search Modeler Install-Config For more information on Oracle.com http://www.oracle.com/database/secure-enterprise-search.html For more information on OTN http://www.oracle.com/technology/products/applications/ebs/secureenterprise-search/index.html For downloads on OTN: http://www.oracle.com/technology/software/products/search/index.html For more information about Support http://www.oracle.com/support/ For Oracle Product documentation http://www.oracle.com/technology/documentation/applications.html
Key Contacts Participate in the forum discussions: SES Forum : http://forums.oracle.com/forums/forum.jspa?forumid=262 You can access all the forums via http://forums.oracle.com/ Request your feedback on the following: Your interest in implementing search at your organization Where do you see value within your Organization by providing search capabilities to your users? (Ex: Sales, Support Staff, IT, Managers) Product feedback Specific opportunities Contact us with your feedback or questions: Oracle E-Business Suite Search : Vasu.Rao@oracle.com Oracle SES Technology : Jinyu.Wang@oracle.com
Oracle SES Connectors
Key Oracle SES Connectors List Database File Systems Web Documentum Content Server Documentum eroom Filenet P8 Content Engine Filenet Image Services IBM Lotus Notes IBM DB2 Content Server Microsoft SharePoint 2003/2007 Oracle E-Business Suite Oracle Content Server Oracle Siebel Oracle Hyperion Essbase OpenText Livelink Hummingbird DM Partner developed connectors SAP Cognos Microstrategy BEA Weblogic Portal IBM Websphere Portal For full list of available connectors please see the link below : http://www.oracle.com/technology/products/oses/developer/gallery.html#oracleconnector
Oracle SES Customers
SES Customers Portal Content Management CRM (WebCenter) (RedDot) (MS SharePoint) Collaboration (Content Services, OCS Mail, Lotus Notes) (Documentum eroom) (UCM) (Siebel CallCenter) ERP (E-BusinessSuite Contracts) (Exchange) (UCM) (Content DB) Public Websites (#1 ERP Provider in China)
Colorcon Success Story
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