THE COUNTY OF SHASTA http://agency.governmentjobs.com/shasta/default.cfm INVITES APPLICATIONS FOR STAFF SERVICES ANALYST I/II I: $3,054 - $3,898 APPROXIMATE MONTHLY / $17.62 - $22.49 APPROXIMATE HOURLY II: $3,535 - $4,512 APPROXIMATE MONTHLY / $20.39 - $26.03 APPROXIMATE HOURLY *Please refer to the appropriate Bargaining Unit Memorandum of Understanding for potential future salary increases* Please visit http://www.co.shasta.ca.us/index/support_index/personnel/mous.aspx THE CURRENT VACANCY IS IN THE DEPARTMENT OF CHILD SUPPORT SERVICES ORAL EXAM IS TENTATIVELY SCHEDULED FOR JULY 2017 SEE "SPECIAL REQUIREMENT" SECTION REGARDING POSSESSION OF A VALID CALIFORNIA DRIVER'S LICENSE RESPONSES TO SUPPLEMENTAL QUESTIONS REQUIRED SKILLS OR EXPERIENCES LISTED UNDER THE IDEAL CANDIDATE STATEMENT MAY ALSO BE USED TO SCREEN APPLICATIONS FINAL FILING DATE: JULY 7, 2017 AT 5:00 PM ABOUT THE POSITION The Staff Services Analyst I/II classes are responsible for performing professional level analytical duties involving general administrative, staff development, fiscal, and/or program analytical work. Incumbents gather, tabulate, analyze, and chart data; interview and consult with departmental officials, employees, and others to give and receive information; prepare reports and make recommendations on procedures, policies, and program/functional issues and alternatives; review and analyze proposed legislation and advise management on the potential impact; make decisions in financial, and other administrative systems of average to difficult complexity; prepare correspondence; and perform other related duties as assigned. Incumbents do not supervise other professional staff, but may supervise clerical and/or technical employees as an ancillary duty (not as the preponderant responsibility of the position). DISTINGUISHING CHARACTERISTICS Staff Services Analyst I: The Staff Services Analyst I is the entry level into the professional Staff Services series. Incumbents work under close supervision. Assignments are generally limited in scope and under the direction of a higher-level employee. As experience is gained, the incumbent is granted more independence from supervision. Most incumbents are expected to promote to the II level after one (1) year of satisfactory performance; however, positions limited to analytical duties of a more routine, repetitive nature will be permanently allocated to the Staff Services Analyst I level.
Staff Services Analyst II: The Staff Services Analyst II is the journey level in the series. Incumbents work under direction and are responsible for performing the full range of duties at the journey level and working independently. At the Staff Services Analyst II level, assignment can be in any one the following options: staff development, fiscal, or program analysis; or incumbents may be assigned to perform general duties that encompass a broad scope of administrative analytical functions and areas of responsibility. For positions specifically assigned to a specialized option, specific minimum qualifications and recruitments are permitted. EXAMPLES OF DUTIES Duties may include, but are not limited to the following: Staff Services Analyst I: For Staff Services Analyst I, duties are performed at the entry level: Performs, coordinates, monitors, and participates in various administrative analytical functions, typically within a departmental program or administrative section; reviews program updates, letters, and notices for potential impact on various programs and activities; recommends and prepares policy and procedure changes to ensure compliance; compiles, maintains, and analyzes data; identifies trends, and makes recommendations involving the formulation of policy and procedures, as well as staffing and organizational changes; serves as a resource and provides advice and information to supervisors, managers, and other internal staff, the public, and other agencies in area(s) of assignment including the interpretation and explanation of a variety of programs, policies, rules, regulations, labor contracts, and Memoranda of Understanding; conducts surveys and performs research and statistical analyses on administrative, fiscal, personnel, staff development, and/or programmatic problems; makes presentations before committees, boards, commissions, departmental staff, advisory groups, or community groups to provide information and recommendations, advocate a position, encourage participation, and/or respond to questions; analyzes business process requirements and coordinates with information technology staff and/or consultants to develop automated solutions; may plan and coordinate the design and implementation of new and revised programs, systems, procedures, methods of operation, and forms; compiles materials; prepares analytical reports, manuals, and publications; prepares public relations materials (e.g., brochures, informational materials, customer satisfaction surveys); provides consultation and recommends solutions regarding research findings, organizational improvement initiatives and related issues concerning departmental effectiveness and goal attainment; evaluates effectiveness through performance measure development and monitoring activities, and recommends modifications; collaborates with County departments and agencies on cross-functional projects; coordinates assigned activities with other departments, divisions, units, and with outside agencies; represents the division or department in committee meetings; responds to complaints and requests for information; establishes and maintains positive working relationships with co-workers, representatives of community organizations, state/local agencies and associations, internal management and staff, and the public by utilizing principles of effective customer service; reviews, evaluates, and recommends actions on appeals for administrative hearings; makes presentations to the Administrative Law Judge on behalf of the assigned department; investigates client complaints; maintains complaint-related documentation; plans, designs, performs, and documents quality assurance activities pertaining to staff qualifications, case activities, financial, and/or other assigned functions; may supervise clerical and/or technical employees by assigning, monitoring, reviewing, and evaluating their work; may provide training to less experienced staff; performs related duties as assigned. Staff Services Analyst II: All duties same as above, but performed at journey level. For Program Analysis (in addition to the general duties): Plans, identifies, and analyzes program administration problems and develops solutions; reviews existing and proposed local, state, and federal legislation/regulations for impact on department activities; consults with department personnel; develops recommendations; and prepares proposed changes; performs departmental quality assurance duties by reviewing casework and analyzing time studies and production analyses; extracts and reviews data to prepare reports consisting of specific program/caseload data to monitor progress toward goals, such as progress of Quality Improvement Plan.
QUALIFICATIONS Note: The level and scope of the knowledge and abilities listed below are related to job duties as distinguished between the two levels in the Definition section. Knowledge of: Public and business administration principles and practices; methods and techniques involved in conducting analytical studies of administrative and management practices, methods, and procedures; general research practices, techniques, and terminology to conduct research for a department; a variety of computer software applications, including database, graphics/presentation, word processing and spreadsheet software; methods and techniques of report preparation; English language (i.e., composition, spelling, grammar, and sentence structure); project management principles to ensure project activities are conducted in a fiscally responsible and timely manner; principles and practices of effective customer service; community needs and resources; principles of teamwork and teambuilding in order to work effectively as a member of a team and facilitate effective teamwork; principles and practices of the functional areas applicable to the assigned options; principles and practices of leadership and supervision. Ability to: Analyze a situation or problem accurately and objectively, including in stressful situations, to identify alternative solutions and determine an effective course of action; collect and analyze data and information in order to derive logical conclusions; formulate options and make recommendations based on data and information collected; analyze policies, procedures, and programs and make effective recommendations; make sound decisions and independent judgments within established guidelines; read, interpret, and apply a variety of information (e.g., laws, policies, procedures, court cases, memoranda of understanding, ordinances, contract provisions, legislations, directives) in order to provide information and ensure compliance; analyze and interpret basic statistics; perform arithmetic calculations, including ratios and percentages; operate a computer to prepare results of analyses (i.e., reports, tables, charts, and graphs) and perform operations (i.e., conduct research on the internet; collect, input, and retrieve data and information); express information and ideas orally in a clear, concise, organized manner by using proper diction, grammar, and volume so that others will understand; make effective presentations and respond to questions from various groups, including boards, committees, and the public; compose business communications (e.g., letters, memos, notices) and reports, policies, and procedures, in a clear, concise, organized, and accurate manner; identify problems and central issues; reason logically and critically; perform, analyze, and document research; research legislative issues and read and understand legislation; recommend and implement changes/improvements; develop and maintain cooperative, effective working relationships with co-workers, representatives of community organizations, state/local agencies and associations, supervisors, internal management staff, employee representatives and the public; effectively mediate and resolve conflicts between/with individuals; influence and persuade others to accept a particular viewpoint or to follow a particular course of action; work and interact with a variety of individuals from various socioeconomic, ethnic, and cultural groups in person and by telephone, including situations where relations may be strained or confrontational; work independently and accept increasing responsibility; prioritize, plan, coordinate, and organize simultaneous work assignments and projects to meet critical and competing deadlines; manage projects by developing project budgets and timelines to ensure projects meet time and budget guidelines; work as a team member by keeping communication open, offering support, sharing knowledge, and contributing to and/or leading team efforts; supervise clerical and/or technical employees, if required by the position; monitor, plan, direct, assign, and review the work of clerical and/or technical employees, if required by the position. For Program Analysis (in addition to general employment standards): Knowledge of: Theories, principles, goals, and objectives of public social services/child support services; State and federal laws and regulations related to public assistance programs; laws, rules, and regulations governing assigned program areas.
Ability to: Apply program planning principles and techniques to problems and issues; build coalitions among groups with differing needs and objectives; plan and evaluate social service/child support programs. Staff Services Analyst I: These standards are typically attained with EITHER graduation from an accredited four (4) year college or university with a bachelor's degree; OR two (2) years (60 semester or 90 quarter) of college units; AND one (1) year of full time experience comparable to an Eligibility Worker III, Integrated Case Worker III, Employment and Training Worker III, Social Worker II, Accounting Technician, Child Support Specialist III, or Staff Services Specialist; OR two (2) years of full time experience comparable to an Eligibility Worker II, Integrated Case Worker II, Employment and Training Worker II, Account Clerk III, or Child Support Specialist II; OR two (2) years of full time technical level experience involving general administrative, personnel, fiscal, staff development, or program work. Substitution: Additional progressively responsible para-professional experience performing duties of a technical nature in any of the functional areas noted above may be substituted for the required education on a year-for-year basis. Staff Services Analyst II: These standards are typically attained with EITHER one (1) year of full time experience comparable to a Staff Services Analyst I; OR graduation from an accredited college or university with a bachelor's degree; AND depending upon the option recruited for, one (1) year of full-time professional experience performing general administrative (may include personnel), fiscal, program, or staff development analytical work. Substitution: Additional progressively responsible professional experience performing analytical duties (which require considerable independence performing, compiling, organizing and evaluating information and prepared reports) in any of the functional areas noted above may be substituted for the required education on a year-for-year basis. SPECIAL REQUIREMENTS Some positions in this classification may require possession of a valid California driver's license. Employees who drive on county business to carry out job-related duties must possess a valid California driver's license for the class of vehicle driven and meet automobile insurability requirements of the county. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on a case-by-case basis by the appointing authority. IDEAL CANDIDATE The ideal candidate will have a Bachelor s Degree in business, statistics, accounting, or computer technology. He/she will have a strong working knowledge of the California Child Support Enforcement system and the Child Support Program. The ideal candidate will have superior communication, writing, and analytical skills, with the ability to think creatively, work collaboratively, prioritize, and multi-task. SUPPLEMENTAL QUESTIONS Responses to the following must be submitted with a completed application. 1. Do you have experience working within the Child Support Program? If yes, please explain. If no, please answer n/a. 2. Do you have experience analyzing data? If yes, please explain. If no, please answer n/a.
3. Please give examples of statistical/analytical projects you created and completed. If none, please answer n/a. 4. Please list the computer programs in which you are proficient (e.g., Excel, Access, Quicken, etc.). If none, please answer n/a. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to ten (10) pounds. Specific visions abilities required by this job include close vision. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. This position is a desk job with reading, talking, attending meetings, some driving, and the use of a computer. OTHER CONSIDERATIONS All new employees are required to have their paycheck directly deposited to a bank account. Some positions may require a valid California driver's license and acceptable driving record according to County policy. Reasonable accommodations may be made for those persons who are disabled under the Americans with Disabilities Act to perform the essential functions of the position. As part of the selection process, all individuals provided with a preliminary offer of employment with Shasta County will be subject to a background investigation, including a criminal history check (primarily completed through the taking of fingerprints). An image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature of the offense, the date of the offense, the surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. Based on the results of the background investigation and criminal history check, applicants may then be provided with an offer of employment conditioned on the results of a medical examination, which includes drug/alcohol testing. In accordance with Government Code Section 3100, County employees, in the event of a disaster are considered disaster workers and may be asked to respond accordingly. Positions in this classification are covered by a collective bargaining agreement between the County and the United Public Employees of California (UPEC) General Unit. Employees in this classification are covered under the CalPERS retirement program. Depending on the provisions of the California Public Employees Pension Reform Act (PEPRA) and other applicable laws, an employee in this classification will be covered under one of the following CalPERS retirement formulas: (1) 2% at 55, (2) 2% at 60, or (3) 2% at 62. An employee in this classification will also contribute 7% of his/her pay to this plan, or
will contribute such other amount to the plan as authorized by PEPRA and other applicable laws. Please visit our employees benefit page at Employee Benefits for additional information regarding benefits and CalPERS coverage information. The provisions in this flyer and on the County s website are for information purposes only. To the extent the provisions of the flyer or the County s website are inconsistent with PEPRA and other applicable laws, PEPRA and other applicable laws shall govern. APPLICATION & SELECTION PROCEDURES Shasta County Personnel will accept applications and responses to the supplemental questions until 5:00 p.m. on July 7, 2017. A Resume and/or Cover Letter will be accepted in addition to the application form but will not serve as a substitute for a completed application. It is not acceptable to complete the application with statements such as, Refer to Resume and/or Cover Letter, or See Attached Resume and/or Cover Letter the employment application must be completed in its entirety prior to submission. Incomplete applications will not be processed. Closing date postmarks or faxes will NOT be accepted. This recruitment will establish a list that may or may not be used by other departments. Prior applicants must reapply to be considered. Applicants will be screened and those considered best qualified will be invited to appear for an oral and/or written examination. Meeting the announced requirements does not guarantee inclusion into the selection process. Depending upon the number of applications received, the selection process may consist of additional application screening, written and/or practical exam(s), oral interview, or any combination thereof. Veterans' Credit: Veterans (as defined by California Government Code section 18973) who have been discharged from military service under conditions other than dishonorable and who receive a passing score on all components of the employment examinations (up to and including oral examinations) shall receive credit for an additional five points to be added to their final examination score. To be considered for this credit, a veteran MUST provide a copy of his or her discharge document (DD-214 or equivalent) and information as to the type of discharge (honorable, dishonorable, etc.) WITH THE EMPLOYMENT APPLICATION ON OR BEFORE THE FINAL FILING DATE. Applicants are encouraged to apply on-line at apply online or submit an application to the Shasta County Personnel Office. Arrangements may be made to accommodate applicants with disabilities. Requests for accommodations may be made to the Shasta County Personnel Office by the filing deadline posted on this bulletin. Shasta County does not discriminate on the basis of disability. If you feel you are being denied service based on a disability, our ADA Coordinator may be reached at (530) 225-5515; relay service (800) 735-2922; fax (530) 225-5345. SHASTA COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER Shasta County Personnel 1450 Court Street, Suite 348; Redding, CA 96001; (530) 225-5515 JB1128-9_DCSS_060917 kas