Service Description Screen Wiring and Cabling Installation Service SKUs See Appendix A Service Overview Dell service provider will be dispatched onsite to perform installations of projectors for Dell who have purchase either a Site Survey or Standard Projector Installation Service. The coverage for the service is for Dell customers within Singapore only. These installations will be targeted for all segments of Dell customer i.e. small, medium, and large business clients and may be installed in training class rooms, conference rooms, or executive meeting rooms for a Site Survey or Standard Projector Installation Service. The Installation Service offered as an option to customer to include wall mounting of the Dell Projector together with the additionally purchased Client projection screens and running of video signal cables from the projector to source location, Computer or Video control center. Key Service Steps The following outlines the steps to be performed in the delivery of the install services: A. Projector Install with Ceiling Mount: 1) DELL service provider goes onsite and reviews with customer installation location, inspect readiness of site. Locate equipment if not in the location to be installed and move to install location. 2) Unpack projection unit and verify packing list Model number and Service Tag number, verifies condition of projector and if any damage report back to Dell Technical Support 3) Unpacks mounting components and verify list to ensure all items required for installation is available a) Ceiling mount hardware b) Projector Mounting Hardware c) Verify condition of items and report any damage to Dell Technical Support 4) If a site survey was completed with results provided, use the provided information to ascertain optimal distance of the given room and user requirements. a) If no site survey or specific location identified: i) Ascertain optimal distance from viewing screen / wall for placement of projector, then review with customer. ii) Typical (not to scale) Diagram provided to DELL service provider engineer will be used as a guide and reviewed with customer if no specific installation location was pre-determined by the customer. b) NOTE: Critical requirement for projector installation is the distance from the projector lens to the projector screen. (see Attachment A, Figure 1-1). i) The projector lens should be no more than 136 inches or no less than 104 inches in distance from the front of projector screen. The optimal distance is 120 inches or 10 feet. This is based on a projector screen of the approximate size 60.5 X 46.5. If the projector is mounted on a mobile cart, then there is flexibility of adjustment. If the projector is mounted from the ceiling, extra care is needed in determining the proper location, due to the permanent and inflexible nature of a ceiling installation. ii) (Extremely Important) The distance measurement is taken from the projector lens to the screen. Attachment A Figure 1-2 shows an offset of 2-1/4 from the center of the lens to the center of the projector body. The projector Screen Wiring and Cabling Installation v1.0 26-01-10 Page 1 of 8
is installed so that the projector lens is perpendicularly and horizontally centered to the projector screen, not the center of the projector body. iii) When mounting the projector from the ceiling, the projector requires one foot or more of vertical distance between the projector and the ceiling surface. This is to accommodate for ventilation needs. (See Attachment A, Figure 1-1). iv) Regarding mounting hardware, if the ceiling is soft such as a tiled drop ceiling, then it requires a measurement from the hard ceiling, i.e. the actual mounting surface of the mount accessory. The distance from the hard ceiling to the soft ceiling, plus one foot is the measurement for the extension device that is part of the mounting accessory, sold/purchase separately from the projector. c) Upon acceptance by the customer of placement of projector, Dell service provider will proceed with the installation 5) Remove ceiling tile from drop ceiling (if applicable) a) Verify power source is available within reach of the Projector Power cord i) Should have been verified with pre-site call to client by Dell project management team. DELL service provider Project Coordinator can participate if requested. ii) If no power available notify the customer and Dell PM. (1) If alternate means feasible and approved by customer then proceed. 6) Mount bracket and / or drop Ceiling Mounting Plate a) DELL service provider technician will provide anchors and screws / bolts to mount bracket b) Modify ceiling tile as needed to go back in place depending on which ceiling mount is installed, replace ceiling tile only after the projector has been mounted, cables connected, and powered up and tested. 7) Install Projector on Mounting Bracket a) Connect security chain if provided. i) Customer to provide any locking mechanisms for the security chain 8) Connect Projector to power at provided power outlet (above hung ceiling) or alternate power source approved as noted in Step 5 above. 9) Attach Dell / client provided applicable cabling. a) Cabling should already be installed from the video output device, PC or control center, or a junction box if travelers will be plugging in personal Laptops to the approximate location of the ceiling mounted projector and coiled up in the drop ceiling near the location where the projector will be ceiling mounted. b) Dress down cabling and power cords with tie wraps at the cable mount to the projector 10) Power up and Test functionality of projector. a) Confirm Startup or signal acquisition screen displayed on screen or wall. b) If client has a PC connected and available Power up PC to Windows Login screen and verify projection on screen or wall. 11) Optimize picture (pitch, image, focus, etc) 12) Provide operational overview to customer a) Not exceeding 15 minutes 13) Remove packing material and debris to client designated area within the immediate area of the installation. Screen Wiring and Cabling Installation v1.0 26-01-10 Page 2 of 8
B. Projector Screen Installation Service: The projector screen should be mounted in the front of the respective room where the projector will be installed and at a distance of at least 48 inches from the floor to the bottom of screen frame. (See Attachment A, Figure 1-1) The screen mounts flat on the wall like a picture frame or it may be of the pull-up variety. There can be no obstructions on the wall where the screen will be installed. The projector screen specifications are valid for a ceiling or a cart projector installation. Projector Screen Installation Requirements: 1) Unpack projection screen and inspect for damage a) Notify Dell Tech Support of any damages to screen 2) Install mounting hardware for screen 3) Mount screen and check operation of screen if roll up and down screen type. C. Wiring and Cabling Installation: a) Dell Client may chose to provide all material recommended in the quote (50 or 100 feet length VGA cable) and utilize DELL service provider labor to perform the work labor and material installation of wiring and cabling. b) Wiring and Cabling can be scheduled to be performed in advance of delivery of the projector products or planned to be completed on the same day as the projector product installation, assuming all work can be performed in a single working day. Wiring and cabling assumptions: a) Non standard wiring and cabling tasks are not considered and would be subject to separate pricing and noted in the quote if needed or priced at the time the events or issues arise such as: i) Core drilling through concrete or cinder block ii) Disconnecting existing conduit to run wiring within iii) Providing and installing raceway iv) Obtaining permits if needed v) Once cabling is completed, any further changes by customer would require a new request from dell vi) Unexpected work production obstructions such as inventory, equipment, or other physical obstructions and or time spent engaging with and or complying with union or site specific labor restrictions. D. Site Survey: A site survey would be scheduled to: Determine the exact location for an electrical outlet for the projector if required. Length of electrical wiring run, junction box, outlets and faceplates and material needed to complete with estimate of time. Determine if local code requires wiring to run in conduit. Determine the signal cabling requirements for the Projector to be installed length of run and termination requirements and material to include cable, junction boxes, connectors, faceplates etc. Site survey will provide a listed bill of material (BOM) and hourly labor quote with estimate of hours to complete site wiring and cabling. Site survey result form (attachment B) to be filled and sent back to Dell PMO team either by fax, email as attachment when survey is completed. Screen Wiring and Cabling Installation v1.0 26-01-10 Page 3 of 8
Dell Service providers are responsible to brief the customer about the installation of the projector and/or equipment once the site survey is completed. Project Coordination DELL service provider will assign a Project Coordinator to coordinate DELL service provider resources and ensure the successful completion of the project. The primary objective of the DELL service provider assigned coordinator is to provide overall coordination of the installation project for end user customer. The DELL service provider coordinator will work with the Dell Project Manager to establish an installation schedule that meets the needs of customer, Dell, and DELL service provider. Other coordination activities and responsibilities will include: 4) Reviewing with client / Dell all project-planning objectives 5) Work within the schedule, which meets objectives 6) Organizing resources and managing DELL service provider resources 7) Coordinating the plan with customer and DELL service provider resources 8) Monitoring and controlling DELL service provider responsibilities within the plan and resources 9) Establishing and managing project communications Dell Service Provider Engineer 10) DELL service provider Engineer will: a) Provide all tools required to install projector products and or complete wiring and cabling where required. b) Provide material to perform wiring and cabling where included. c) Escalate to DELL service provider coordinator and customer if any issues or concerns that arises during the installation. d) Complete all required paper work and time reporting upon completion of installation services. Customer's Responsibilities Provide Project Management, Help desk, and schedule coordination Provide access to installation site Provide parking for technicians performing Installation or Site Survey Services Customer Data Backup Responsibilities Complete a backup of all existing data and programs on all affected systems prior to the delivery of this Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS or loss of use of system(s) arising out of the services or support or any act or omission, including negligence, by Dell or a third-party service provider. Terms & Conditions Overview This agreement ("Agreement" or "Service Description") is made between the customer ("you" or "Customer") and the Dell entity indentified on Customer's invoice. For purposes of this Agreement the term "Dell" shall mean Dell Marketing L.P. or, if applicable, the Dell entity identified on Customer's invoice. By purchasing these Services (as defined herein) from Dell, Customer agrees to be bound by all terms and conditions set forth in this document. Customer agrees that renewing, modifying, extending or continuing to utilize the Services beyond the initial term is subject to the then-current Service Description available for review at www.dell.com/servicecontracts. Screen Wiring and Cabling Installation v1.0 26-01-10 Page 4 of 8
CMSA [This section is applicable to Customers located within the Asia Pacific and Japan region ( APJ )]. This Service is provided pursuant to Customer s separate signed master services agreement with Dell or, in the absence of such agreement, Dell s Customer Master Services Agreement ( CMSA ), which can be obtained at www.dell.com/servicecontracts and is hereby incorporated by reference in its entirety herein. If Customer purchased this Service (as defined herein) from a party other than Dell, such as a reseller, these terms are applicable pursuant to Customer s agreement with that third party. Direct Purchasers & End Users Who Purchase Dell Services from a Reseller. This Service is provided in connection with Customer's separate signed master services agreement with Dell or, in the absence of such agreement, Dell's standard Customer Master Services Agreement ("CMSA"), which can be obtained at www.dell.com/servicecontracts and incorporated by reference in its entirety herein. PartnerDirect Registered or Certified Partners and Resellers. This Service is provided for resale by its authorized resellers in connection with Dell's Terms and Conditions of Sale for Persons or Entities Purchasing to Resell, which can be obtained at www.dell.com/servicecontracts and incorporated by reference in its entirety herein. Dell Services License Agreement & Acceptable Use Policy. Use of hosted software services, subscription services and software tools by Customer (including anyone authorized by Customer to use the Services), a Dell authorized reseller or managed service provider in connection with this Agreement is pursuant to additional terms of use (including acceptable usage policies) available at www.dell.com/aup and incorporated by reference in its entirety herein. Important Additional Information A. Assignment. Dell may assign this Service and/or Service Description to qualified third party service providers. B. Cancellation. Subject to the applicable product return or services cancellation policy for Customer's geographic location and except as provided under this section (or, in the event it is expressly provided by an applicable state/country/province law which may not be varied by agreement), Customer may not cancel this Service. Where a cancellation period is reflected on Customer invoice or is expressly defined as the Service term, Customer may terminate this Service within such period by providing Dell with written notice of cancellation. A cancellation period may be defined by the number of days (or weeks or months as applicable) of Customer's receipt of the Supported Product. If Customer cancels this Service within such period, Dell will send Customer a full refund less the costs of support claims, if any, made under this Service Description. However, if that period has transpired since Customer's receipt of the Supported Product, Customer may not cancel this Service except as provided by an applicable state/country/province law which may not be varied by agreement. Dell may cancel this Service at any time during the Service term for any of the following reasons: Customer fails to pay the total price for this Service in accordance with the invoice terms; Customer refuses to cooperate with the assisting analyst or on-site technician; or Customer fails to abide by any terms and conditions set forth in this Service Description. In addition, Dell may cancel this Service where no Service term is provided on Customer invoice. If Dell cancels this Service, Dell will send Customer written notice of cancellation at the address indicated on Customer's invoice. The notice will include the reason for cancellation and the effective date of cancellation, which will be not less than ten (10) days from the date Dell sends notice of cancellation to Customer, unless applicable state/country/province law requires other cancellation provisions that may not be varied by agreement. IF DELL CANCELS THIS SERVICE PURSUANT TO THIS PARAGRAPH, CUSTOMER SHALL NOT BE ENTITLED TO ANY REFUND OF FEES PAID OR DUE TO DELL. C. Rescheduling. Once this service has been scheduled, any changes to the schedule must be made within a defined number of days (as defined by the Project Manager) prior to the schedule date. If Customer reschedules this Service within that timeframe, there will be a rescheduling fee based on resource allocation made under this Service Description. If Customer fails to pay the rescheduling fee, Dell will cancel this service and send Customer a full refund less the fee. D. Post Installation Support. Customer must contact the project manager or Dell sales representative for any queries or concerns about this Service within 10 business days after the completion (Customer signoff) of this Service. If Dell determines that there is an issue resulting from this Service, Dell will use all reasonable means necessary to resolve the issue at no additional cost to Customer. Any queries or concerns after this 10 day time period should be directed to Dell Technical Support department directly; please reference your invoice for warranty contract and contact information. Screen Wiring and Cabling Installation v1.0 26-01-10 Page 5 of 8
E. Support Limitations. Dell is not liable for any failure or delay in performance due to any cause beyond its control. Service extends only to uses for which the Supported Product was designed. F. Service Parts Ownership. All Dell service parts removed from the Supported Product and returned to Dell become the property of Dell. Customer must pay Dell at the current retail price(s) for any service parts removed from the System and retained by Customer (except for hard drives from systems covered by Keep Your Hard Drive service) if Customer has received replacement parts from Dell. Dell uses new and reconditioned parts made by various manufacturers in performing warranty repairs. G. Optional Services. Optional services (including point-of-need support, installation, consulting, managed, and professional, support or training services) may be available for purchase from Dell and will vary by Customer location. Optional services may require a separate agreement with Dell. In the absence of such agreement, optional services are provided pursuant to this Agreement. H. Term and Renewal. Customer will receive Services for the term indicated on Customer's invoice ( Service term ). Prior to the expiration of the service term, Customer may be entitled to extend the term depending on available options then in effect and in accordance with Dell's then-current procedures. If no term is indicated on Customer invoice, this Service will expire on the date on which the Customer s use of the Supported Product begins. PowerVault, PowerConnect and EqualLogic are trademarks of Dell, Inc. EMC is a registered trademark of EMC Corporation. Cisco is a registered trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Screen Wiring and Cabling Installation v1.0 26-01-10 Page 6 of 8
Appendix A Service SKUs Americas Legend SKU # Description EMEA Legend SKU # Description APJ Dispatch SKU # Description ICABL100 IXAZ2401-SJ Wiring and Cabling Installation (100 ft) ICABL50 IXAZ2301-SJ Wiring and Cabling Installation (50 ft) ISURVEY IMAS1301-PA Pre-Install Site Survey ISURVEY IMAS1301-VA Pre-Install Site Survey ISURVEY IXAZ2001-SJ Pre-installation Management (Site Survey) Screen Wiring and Cabling Installation v1.0 26-01-10 Page 7 of 8
Appendix B Exceptions to Dell Business Hours Country St. Kitts, St. Lucia, St. Vincent, Trinidad, Virgin Islands, Rest of English speaking Caribbean Barbados, Bahamas, Belize, Costa Rica, El Salvador, Gran Cayman, Guatemala, Honduras, Jamaica, Panama, Puerto Rico, Rep. Dominicana, Suriname, Turks and Caicos Australia, Bermuda, China, Haiti, Hong Kong, India, Japan, Korea, Malaysia, Netherland Antilles, New Zealand, Singapore, Taiwan, Thailand Argentina, Paraguay, Uruguay Bolivia, Chile Dell Business Hours 7:00 AM to 4:00 PM 8:00 AM to 5:00 PM 9:00 AM to 5:00 PM 9:00 AM to 6:00 PM 9:00 AM to 7:00 PM Screen Wiring and Cabling Installation v1.0 26-01-10 Page 8 of 8