Level 3 NVQ in Logistics Operations Management (3292-03) Qualification handbook www.cityandguilds.com November 2008 Version 1.0
About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management, which provides management qualifications, learning materials and membership services), City & Guilds NPTC (which offers land-based qualifications and membership services), City & Guilds HAB (the Hospitality Awarding Body) and City & Guilds Centre for Skills Development. City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on the City & Guilds website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions (which can be found on the City & Guilds website) also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available on the City & Guilds website or from our Publications Sales department at the address below or by telephoning +44 (0)20 7294 2850 or faxing +44 (0)20 7294 3387. Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)20 7294 2800 F +44 (0)20 7294 2400 www.cityandguilds.com centresupport@cityandguilds.com
Level 3 NVQ in Logistics Operations Management (3292-03) Qualification handbook www.cityandguilds.com November 2008 Version 1.0 Level 3 NVQ in Logistics Operations Management (3292-03) 1
This page is intentionally blank 2 Level 3 NVQ in Logistics Operations Management (3292-03)
Contents 1 Introduction to the qualification 5 1.1 Qualification structure 6 1.2 Opportunities for progression 8 2 Centre requirements 9 2.1 Approval 9 2.2 Resource requirements 10 2.3 Candidate entry requirements 11 3 Units 12 Unit 001 Identify the logistics requirements of a supply chain (LOM1) 13 Unit 002 Unit 003 Promote and maintain health, safety and security in logistics operations (LOG2) 16 Promote compliance of logistics operations with legislation, regulations and organisational procedures (LOM2) 19 Unit 101 Schedule logistics operations to meet customer requirements (LOM3) 22 Unit 102 Optimise the use of logistics resources (LOM4) 25 Unit 103 Develop contingency plans for logistics operations (LOM5) 28 Unit 104 Utilise transport modes in logistics operations (LOM6) 31 Unit 105 Apply technology in logistics operations (LOM7) 34 Unit 201 Develop relationships with logistics customers (LOM8) 37 Unit 202 Improve the quality of logistics operations (LOM9) 40 Unit 203 Respond to contingencies during logistics operations (LOM10) 43 Unit 204 Monitor the environmental impact of logistics operations (LOM11) 46 Unit 301 Unit 302 Arrange the transportation of goods using multiple transport modes (ITLO11) 49 Organise the preparation of documentation for the transportation of goods (ITLO12) 52 Unit 303 Manage the receipt, storage, or dispatch of goods (WS20) 55 Unit 304 Audit stock levels and stock records (WS21) 58 Unit 305 Provide leadership for your team (MSC B5) 61 Unit 306 Allocate and check work in your team (MSC D5) 64 4 Useful contacts 69 Level 3 NVQ in Logistics Operations Management (3292-03) 3
This page is intentionally blank 4 Level 3 NVQ in Logistics Operations Management (3292-03)
1 Introduction to the qualification This document contains the information that centres need to offer the following qualification: Qualification title and level Level 3 NVQ in Logistics Operations Management City & Guilds qualification number 3292-03 Ofqual accreditation number TBC Last registration date 31/12/2010 Last certification date 31/12/2013 The Level 3 NVQ in Logistics Operations Management (3292-03) aims to: meet the needs of candidates who work or want to work as Operations Managers, Supervisors or Team Leaders in the logistics sector allow candidates to learn, develop and practise the skills required for employment and/or career progression in the logistics sector replace the City & Guilds Level 3 NVQ in Distribution, Warehousing & Storage Operations (1003-03). Level 3 NVQ in Logistics Operations Management (3292-03) 5
1 Introduction to the qualification 1.1 Qualification structure Skills for Logistics unit number City & Guilds unit number Unit title LOM1 001 Identify the logistics requirements of a supply chain LOG2 002 Promote and maintain health, safety and security in logistics operations LOM2 003 Promote compliance of logistics operations with legislation, regulations and organisational procedures LOM3 101 Schedule logistics operations to meet customer requirements Mandatory/ optional for full qualification Mandatory Mandatory Mandatory Option Group 1 LOM4 102 Optimise the use of logistics resources Option Group 1 LOM5 103 Develop contingency plans for logistics Option Group 1 operations LOM6 104 Utilise transport modes in logistics Option Group 1 operations LOM7 105 Apply technology in logistics operations Option Group 1 LOM8 201 Develop relationships with logistics Option Group 2 customers LOM9 202 Improve the quality of logistics operations Option Group 2 LOM10 203 Respond to contingencies during logistics Option Group 2 operations LOM11 204 Monitor the environmental impact of Option Group 2 logistics operations ITLO11 301 Arrange the transportation of goods using Option Group 3 multiple transport modes ITLO12 302 Organise the preparation of documentation Option Group 3 for the transportation of goods WS20 303 Manage the receipt, storage or dispatch of Option Group 3 goods WS21 304 Audit stock levels and stock records Option Group 3 MSC B5 305 Provide leadership for your team Option Group 3 MSC D5 306 Allocate and check work in your team Option Group 3 6 Level 3 NVQ in Logistics Operations Management (3292-03)
Rules of Combination Candidates have to complete eight units, comprising of: three mandatory units five optional units. A total of five units must be taken from the three Option Groups, according to the following rules: a minimum of one unit must come from each of Option Group 1 and Option Group 2 three other units must be taken from any of Option Groups 1, 2 or 3 a maximum of three units may come from any one Option Group. Level 3 NVQ in Logistics Operations Management (3292-03) 7
1 Introduction to the qualification 1.2 Opportunities for progression On completion of this qualification candidates may progress into employment or to the following City & Guilds qualifications: ILM Level 3 Supervisory or Level 4 Management qualifications Membership of professional Management or Logistics bodies Foundation degrees in Logistics Management. 8 Level 3 NVQ in Logistics Operations Management (3292-03)
2 Centre requirements 2.1 Approval This section outlines the approval processes for Centres to offer this qualification and any resources that Centres will need in place to offer the qualifications including qualification-specific requirements for Centre staff. Centres already offering City & Guilds qualifications in this subject area Centres approved to offer the qualification Level 3 NVQ in Distribution, Warehousing & Storage Operations (1003-03) or the Level 3 NVQ in Logistics Warehousing & Storage (3290-05) may apply for approval for the new Level 3 NVQ in Logistics Operations Management (3292-03) using the fast track approval form, available from the City & Guilds website. Centres may apply to offer the new qualification using the fast track form providing there have been no changes to the way the qualifications are delivered and if they meet all of the approval criteria specified in the fast track form guidance notes. Fast track approval is available for 12 months from the launch of the qualification. After this time, the qualification is subject to the standard Qualification Approval Process. It is the centre s responsibility to check that fast track approval is still current at the time of application. Level 3 NVQ in Logistics Operations Management (3292-03) 9
2 Centre requirements 2.2 Resource requirements Physical resources and site agreements Centres must provide access to sufficient equipment in the centre or workplace to ensure candidates have the opportunity to cover all of the practical activities. Human resources Staff delivering this qualification must be able to demonstrate that they meet the following occupational expertise requirements. They should: be technically competent in the area for which they are assessing and/or have experience of assessment. This knowledge must be at least to the same level as the training being delivered hold the A1 Assessor s Award, or an equivalent qualification have recent relevant experience in the specific area they will be assessing be occupationally knowledgeable in the areas of Logistics and Management for which they are providing assessment. This knowledge must be at least to the same level as this NVQ. have credible experience of providing training. Centre staff may undertake more than one role, eg tutor and assessor or internal verifier, but must never internally verify their own assessments. Assessors and internal verifiers Centre staff should hold, or be working towards, the relevant Assessor/Verifier (A/V) units for their role in delivering, assessing and verifying this qualification, or meet the relevant experience requirements outlined above. Continuing professional development (CPD) Centres are expected to support their staff in ensuring that their knowledge remains current of the occupational area and of best practice in delivery, mentoring, training, assessment and verification and that it takes account of any national or legislative developments. 10 Level 3 NVQ in Logistics Operations Management (3292-03)
2 Centre requirements 2.3 Candidate entry requirements Candidates should not be entered for a qualification of the same type, content and level as that of a qualification they already hold. There are no formal entry requirements for candidates undertaking this qualification. However, centres must ensure that candidates have the potential and opportunity to gain the qualification successfully. As part of the assessment for this qualification, candidates must have access to a work setting/placement where their normal responsibilities include those which are assessed within this qualification. Age restrictions This qualification is not approved for use by candidates under the age of 16 and City & Guilds cannot accept any registrations for candidates in this age group. Level 3 NVQ in Logistics Operations Management (3292-03) 11
3 Units City & Guilds unit number Unit title Mandatory/ optional for full qualification 001 Identify the logistics requirements of a supply chain Mandatory 002 Promote and maintain health, safety and security in logistics operations 003 Promote compliance of logistics operations with legislation, regulations and organisational procedures 101 Schedule logistics operations to meet customer requirements Mandatory Mandatory Option Group 1 102 Optimise the use of logistics resources Option Group 1 103 Develop contingency plans for logistics operations Option Group 1 104 Utilise transport modes in logistics operations Option Group 1 105 Apply technology in logistics operations Option Group 1 201 Develop relationships with logistics customers Option Group 2 202 Improve the quality of logistics operations Option Group 2 203 Respond to contingencies during logistics operations Option Group 2 204 Monitor the environmental impact of logistics operations Option Group 2 301 Arrange the transportation of goods using multiple transport modes 302 Organise the preparation of documentation for the transportation of goods Option Group 3 Option Group 3 303 Manage the receipt, storage or dispatch of goods Option Group 3 304 Audit stock levels and stock records Option Group 3 305 Provide leadership for your team Option Group 3 306 Allocate and check work in your team Option Group 3 12 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 001 Overview Identify the logistics requirements of a supply chain (LOM1) Unit aim(s) You must be able to understand the sources of information on the supply chain and select those that are suitable and relevant to the organisation and its customers. You must identify and show a full knowledge and understanding of the features and characteristics of the supplies flowing through the supply chain, monitor the activities of the main organisations operating it and the specific requirements of customers. You must identify the available transport modes, routes and storage as well as obtain information on the current legislation and regulations that apply to these things. You will monitor changes and developments to the supply chain and identify potential opportunities for your organisation arising from them. You must also understand and demonstrate the use of the information systems appropriate to your organisation and according to relevant organisational procedures. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM1 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: Portfolio evidence covering practical skills and underpinning knowledge. Level 3 NVQ in Logistics Operations Management (3292-03) 13
Unit 001 Identify the logistics requirements of a supply chain (LOM1) Assessment criteria You will be able to: 1 Select suitable sources of information on the supply chain that are relevant to the organisation and its customers 2 Identify the features and characteristics of the supplies flowing through the supply chain 3 Monitor the activities of the main organisations operating in the supply chain 4 Confirm the specific requirements of customers in the supply chain 5 Identify the available transport modes and routes used and the way supplies need to be stored 6 Obtain information on the current legislation and regulations that apply to logistics operations in the supply chain 7 Monitor changes and developments to the supply chain that could have an effect on logistics operations 8 Apply logistics operations to meet the requirements of customers in the supply chain 9 Identify any potential opportunities for the organisation arising from changes in the supply chain 10 Report work activities and record them in the appropriate information systems according to organisational procedures You will know and understand Supply chains: a sources of information on the supply chain b c d e f g how the supply chain operates how supplies are moved through the supply chain the needs of different customers in the supply chain systems and procedures for operating in the supply chain products, materials and services that comprise supplies types of supply chains 14 Level 3 NVQ in Logistics Operations Management (3292-03)
You will know and understand Legislation and regulations: h legislation and regulations relating to health, safety and logistics operations i j sources of information on legislation and regulations regulatory bodies and their compliance requirements Organisational procedures: k roles, responsibilities and management systems l m working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation Level 3 NVQ in Logistics Operations Management (3292-03) 15
Unit 002 Overview Promote and maintain health, safety and security in logistics operations (LOG2) Unit aim(s) You will need to provide evidence of following and understanding regulations and organisational procedures with regard to health, safety and security in the workplace and you will be asked to monitor and implement any changes to them. You must also ensure that any health, safety or security risks to yourself or others when undertaking logistics operations are assessed according to your operational guidelines and identify promptly any hazards or security issues that occur. In addition, you must take immediate action to prevent injury, theft or damage, respond to incidents affecting health, safety or security and use appropriate electronic or manual information systems to report accidents and emergencies. You must ensure that personal protective equipment is used and show an understanding of how it should be used correctly, including reference to manufacturers' and other relevant instructions. You will also be asked to demonstrate a knowledge of other issues affecting health, safety and security including the location of approved escape routes, the use of alarm systems and procedures for contacting the emergency services and your legal responsibilities for reporting accidents and emergencies. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOG2 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: Portfolio evidence covering practical skills and underpinning knowledge. 16 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 002 Promote and maintain health, safety and security in logistics operations (LOG2) Assessment criteria You will be able to: 1 Follow regulations and organisational procedures for health, safety and security at all times 2 Monitor changes in health, safety and security regulations and guidelines and implement their requirements 3 Ensure that any risks to the health, safety and security of self and others when undertaking logistics operations are assessed according to organisational guidelines 4 Monitor the work of colleagues to ensure that safe working practices are followed at all times 5 Ensure that personal protective equipment is used correctly 6 Ensure that manufacturers and other relevant instructions relating to the safe use of equipment are followed 7 Inform visitors to the work area of health, safety and security procedures and prevent unauthorised access to restricted areas 8 Identify promptly any health and safety hazards and security issues 9 Take immediate action to prevent injury, theft, or damage and give priority to the protection of people over organisational performance 10 Respond to incidents affecting health, safety and security by using the appropriate safety equipment and carrying out the safety procedures specified by the organisation 11 Report accidents and emergencies in the appropriate electronic or manual information systems You will know and understand Health, safety and security at work: a sources of information on the supply chain b c how the supply chain operates legislation, regulations and organisational procedures that apply to health and safety in the workplace Number (prn) Level 3 NVQ in Logistics Operations Management (3292-03) 17
You will know and understand d e f g h i j k l m n o p q sources of information on changes to health, safety and security legislation and regulations responsibilities of all workers for health, safety and security specific role responsibilities of colleagues for health, safety and security risk assessment methods personal protective equipment that should be used for different logistics activities and how to use it correctly instructions for safely using different types of equipment and who should issue them safety measures that should be undertaken for visitors attending the workplace types of health, safety and security incident that could occur safety equipment and procedures that should be used with different types of accident or emergency accident and emergency procedures of the organisation, including individual roles and responsibilities location of the approved escape routes alarm systems and procedures for contacting the emergency services legal responsibilities for reporting accidents and emergencies reporting of accidents and emergencies Legislation and regulations: r legislation and regulations relating to different types of logistics operations s t sources of information on legislation and regulations regulatory bodies and their compliance requirements Organisational procedures: u roles, responsibilities and management systems v w working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation Number (prn) 18 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 003 Overview Promote compliance of logistics operations with legislation, regulations and organisational procedures (LOM2) Unit aim(s) You must be able to obtain information from suitable sources on the current legislation and regulations that apply to the logistics operations being undertaken. You must be able to explain to colleagues the content and meaning of current legislation and regulations in a way that they are likely to understand. You must be able to monitor the work activities of colleagues to ensure that regulations and organisational procedures are followed and monitor the use of equipment to ensure that regulations and organisational procedures are followed. You must also be able to inform all relevant people of any changes to regulations and organisational procedures that could affect them and identify any problems with compliance and take the appropriate action to deal with them. You must also be able to recommend improvements to the way the organisation complies with legislation and regulations. In addition, will also be asked to demonstrate knowledge of methods of monitoring developments in legislation and regulations, implications of not complying with legislation and regulations, ways of identifying non-compliance and people responsible for complying with legislation and regulations. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM2 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: 1. Portfolio evidence covering practical skills and underpinning knowledge. Level 3 NVQ in Logistics Operations Management (3292-03) 19
Unit 003 Promote compliance of logistics operations with legislation, regulations and organisational procedures (LOM2) Assessment criteria You will be able to: 1 Obtain information from suitable sources on the current legislation and regulations that apply to the logistics operations being undertaken 2 Monitor changes and developments in legislation and regulations that could have an effect on logistics operations being undertaken 3 Confirm organisational procedures for the logistics operations being undertaken 4 Explain to colleagues the content and meaning of current legislation and regulations in a way that they are likely to understand 5 Monitor the work activities of colleagues to ensure that regulations and organisational procedures are followed 6 Monitor the use of equipment to ensure that regulations and organisational procedures are followed 7 Inform all relevant people of any changes to regulations and organisational procedures that could affect them 8 Identify any problems with compliance and take the appropriate action to deal with them 9 Recommend improvements to the way the organisation complies with legislation and regulations 10 Report work activities and record them in the appropriate information systems according to organisational procedures You will know and understand Compliance: a methods of monitoring developments in legislation and regulations b c implications of not complying with legislation and regulations ways of identifying non-compliance 20 Level 3 NVQ in Logistics Operations Management (3292-03)
You will know and understand d people responsible for complying with legislation and regulations Legislation and regulations: e legislation and regulations relating to different types of logistics operations f g sources of information on legislation and regulations regulatory bodies and their compliance requirements Organisational procedures: h roles, responsibilities and management systems i j working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation Level 3 NVQ in Logistics Operations Management (3292-03) 21
Unit 101 Overview Schedule logistics operations to meet customer requirements (LOM3) Unit aim(s) You must be able to confirm the logistics operations that are required to meet the needs of customers and agree with customers the timings and deadlines for the provision of the logistics operations. You must be able to apply the scheduling methods and tools used in the organisation according to organisational procedures and determine the logistics resources and sequence of tasks required to provide the logistics operations. You must also be able to review all relevant factors and risks that could affect the schedule and assess the timescales and durations required to provide the logistics operations. You must also be able to plan the logistics operations to ensure that the supply chain continues to function effectively and monitor the provision of logistics operations against the schedule. In addition, you will also be asked to demonstrate knowledge of methods and tools used for scheduling, factors that need to be taken into account when scheduling, activities that need to be undertaken and problems that could occur. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM3 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: 2. Portfolio evidence covering practical skills and underpinning knowledge. 22 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 101 Schedule logistics operations to meet customer requirements (LOM3) Assessment criteria You will be able to: 1 Confirm the logistics operations that are required to meet the needs of customers 2 Agree with customers the timings and deadlines for the provision of the logistics operations 3 Apply the scheduling methods and tools used in the organisation according to organisational procedures 4 Determine the logistics resources and sequence of tasks required to provide the logistics operations 5 Review all relevant factors and risks that could affect the schedule 6 Assess the timescales and durations required to provide the logistics operations 7 Plan the logistics operations to ensure that the supply chain continues to function effectively 8 Monitor the provision of logistics operations against the schedule 9 Identify any problems with the schedule and take the appropriate action to deal with them 10 Report work activities and record them in the appropriate information systems according to organisational procedures 11 Comply with all relevant work and safety legislation, regulations, standards and organisational procedures You will know and understand Scheduling: a methods and tools used for scheduling b c d factors that need to be taken into account when scheduling activities that need to be undertaken problems that could occur Level 3 NVQ in Logistics Operations Management (3292-03) 23
You will know and understand Legislation and regulations: e legislation and regulations relating to different types of logistics operations f g sources of information on legislation and regulations regulatory bodies and their compliance requirements Organisational procedures: h roles, responsibilities and management systems i j working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation 24 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 102 Overview Optimise the use of logistics resources (LOM4) Unit aim(s) You must be able to consult with all the relevant people on how logistics resources could be used more effectively and identify the availability and demand for logistics resources in the organisation. You must be able assess the level and type of logistics resources used for the logistics operations being undertaken and identify all relevant factors that could affect the use of the logistics resources. You must also be able to determine how the logistics resources could be used more effectively and efficiently and optimise the use of logistics resources to achieve the most suitable balance of usage and performance. You must also be able to monitor the use of logistics resources to identify any positive or negative effects on the delivery of logistics operations and identify ways of improving or developing the logistics resources used in logistics operations. In addition, you will also be asked to demonstrate knowledge of types of resources used in specific logistics operations, the factors that could affect the use of resources, methods for optimising resources and the types of problem associated with the use of different types of resources. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM4 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: 3. Portfolio evidence covering practical skills and underpinning knowledge. Level 3 NVQ in Logistics Operations Management (3292-03) 25
Unit 102 Optimise the use of logistics resources (LOM4) Assessment criteria You will be able to: 1 Consult with all the relevant people on how logistics resources could be used more effectively 2 Identify the availability and demand for logistics resources in the organisation 3 Assess the level and type of logistics resources used for the logistics operations being undertaken 4 Identify all relevant factors that could affect the use of the logistics resources 5 Determine how the logistics resources could be used more effectively and efficiently 6 Optimise the use of logistics resources to achieve the most suitable balance of usage and performance 7 Monitor the use of logistics resources to identify any positive or negative effects on the delivery of logistics operations 8 Identify ways of improving or developing the logistics resources used in logistics operations 9 Report work activities and record them in the appropriate information systems according to organisational procedures 10 Comply with all relevant work and safety legislation, regulations, standards and organisational procedures You will know and understand Logistics resources: a types of resources used in specific logistics operations b c d the factors that could affect the use of resources methods for optimising resources the types of problem associated with the use of different types of resources Legislation and regulations: e legislation and regulations relating to different types of logistics operations f g sources of information on legislation and regulations regulatory bodies and their compliance requirements 26 Level 3 NVQ in Logistics Operations Management (3292-03)
You will know and understand Organisational procedures: h roles, responsibilities and management systems i j working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation Level 3 NVQ in Logistics Operations Management (3292-03) 27
Unit 103 Overview Develop contingency plans for logistics operations (LOM5) Unit aim(s) You must be able to develop procedures for identifying and resolving contingencies with logistics operations as well as review the contingencies that have previously occurred and the factors that have led to them. You must be able to assess the impact of the contingencies on the logistics operations, how people and organisations will respond to them and identify the activities and resources required to respond to the contingencies. You must also be able to develop cost-effective and practical contingency plans to deal with the contingencies, inform all relevant people of them and provide advice and guidance on their implementation. You must be able to obtain feedback from colleagues on the use of the contingency plans and review the effectiveness of the contingency plans at suitable opportunities. In addition, you will also be asked to demonstrate knowledge of types of contingency that can occur with different logistics operations, factors that could lead to contingencies, contingency planning methods, risk assessment methods that are used and how to resolve typical contingencies. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM5 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: 4. Portfolio evidence covering practical skills and underpinning knowledge. 28 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 103 Develop contingency plans for logistics operations (LOM5) Assessment criteria You will be able to: 1 Develop procedures for identifying and resolving contingencies with logistics operations 2 Review the contingencies that have previously occurred and the factors that have led to them 3 Assess the impact of the contingencies on the logistics operations and how people and organisations will respond to them 4 Identify the activities and resources required to respond to the contingencies 5 Develop cost-effective and practical contingency plans to deal with the contingencies 6 Inform all relevant people of the contingency plans and provide advice and guidance on their implementation 7 Obtain feedback from colleagues on the use of the contingency plans 8 Review the effectiveness of the contingency plans at suitable opportunities 9 Report work activities and record them in the appropriate information systems according to organisational procedures 10 Comply with all relevant work and safety legislation, regulations, standards and organisational procedures You will know and understand Contingencies: a types of contingency that can occur with different logistics operations b c d e factors that could lead to contingencies contingency planning methods risk assessment methods that are used how to resolve typical contingencies Level 3 NVQ in Logistics Operations Management (3292-03) 29
You will know and understand Legislation and regulations: f legislation and regulations relating to different types of logistics operations g h sources of information on legislation and regulations regulatory bodies and their compliance requirements Organisational procedures: i roles, responsibilities and management systems j k working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation 30 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 104 Overview Utilise transport modes in logistics operations (LOM6) Unit aim(s) You must be able review the nature of the supplies being handled in the logistics operations and identify the main transport modes and transportation routes used to deliver the supplies to their destination. You must be able to identify any factors that affect the transportation of the supplies and select the most suitable transport modes to enable supplies to reach their destination according to the organisation s requirements. You must be able to coordinate logistics resources to work effectively with the selected transport modes and ensure the data that is required to use the transport modes is processed correctly. You must also be able to report work activities and record them in the appropriate information systems according to organisational procedures and comply with all relevant work and safety legislation, regulations, standards and organisational procedures. In addition, you will also be asked to demonstrate knowledge of advantages and disadvantages of different transport modes, types of vehicles used in different transport modes, major routes, transport hubs and destinations and geography of routes and destinations. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM6 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: 5. Portfolio evidence covering practical skills and underpinning knowledge. Level 3 NVQ in Logistics Operations Management (3292-03) 31
Unit 104 Utilise transport modes in logistics operations (LOM6) Assessment criteria You will be able to: 1 Review the nature of the supplies being handled in the logistics operations 2 Identify the main transport modes and transportation routes used to deliver the supplies to their destination 3 Identify any factors that affect the transportation of the supplies 4 Select the most suitable transport modes to enable supplies to reach their destination according to the organisation s requirements 5 Coordinate logistics resources to work effectively with the selected transport modes 6 Ensure the data that is required to use the transport modes is processed correctly 7 Report work activities and record them in the appropriate information systems according to organisational procedures 8 Comply with all relevant work and safety legislation, regulations, standards and organisational procedures You will know and understand Transport modes: a advantages and disadvantages of different transport modes b c d types of vehicles used in different transport modes major routes, transport hubs and destinations geography of routes and destinations Legislation and regulations: e legislation and regulations relating to different types of logistics operations f g sources of information on legislation and regulations regulatory bodies and their compliance requirements 32 Level 3 NVQ in Logistics Operations Management (3292-03)
You will know and understand Organisational procedures: h roles, responsibilities and management systems i j working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation Level 3 NVQ in Logistics Operations Management (3292-03) 33
Unit 105 Overview Apply technology in logistics operations (LOM7) Unit aim(s) You must be able to ensure that technology is applied efficiently and effectively during logistics operations and follow specified maintenance schedules according to manufacturers and organisational procedures. You must also be able check that colleagues using the technology, understand its use and are competent in its operation as well as monitor colleagues to ensure that the technology is used safely in a way that is approved by the organisation. You must also be able to Identify and respond to any training needs associated with the use of technology, identify ways in which the technology has improved logistics operations and recommend any further potential improvements. You must also be to devise effective ways of responding to failures in the technology and identify any issues arising from the use of the technology and take the appropriate action to respond to them. In addition, you will also be asked to demonstrate knowledge of equipment and systems that are available, latest technological advances, implications of changes in technology, licensing of technology legislation and regulations, legislation and regulations relating to health, safety and logistics operations, sources of information on legislation and regulations and regulatory bodies and their compliance requirements. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM7 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: 6. Portfolio evidence covering practical skills and underpinning knowledge. 34 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 105 Apply technology in logistics operations (LOM7) Assessment criteria You will be able to: 1 Ensure that technology is applied efficiently and effectively during logistics operations 2 Follow specified maintenance schedules according to manufacturers and organisational procedures 3 Check that colleagues using the technology understand its use and are competent in its operation 4 Monitor colleagues to ensure that the technology is used safely in a way that is approved by the organisation 5 Identify and respond to any training needs associated with the use of the technology 6 Identify ways in which the technology has improved logistics operations and recommend any further potential improvements 7 Devise effective ways of responding to failures in the technology 8 Identify any issues arising from the use of the technology and take the appropriate action to respond to them 9 Report work activities and record them in the appropriate information systems according to organisational procedures 10 Comply with all relevant work and safety legislation, regulations, standards and organisational procedures You will know and understand Technology: a equipment and systems that are available b c d latest technological advances implications of changes in technology licensing of technology Level 3 NVQ in Logistics Operations Management (3292-03) 35
You will know and understand Legislation and regulations: e legislation and regulations relating to different types of logistics operations f g sources of information on legislation and regulations regulatory bodies and their compliance requirements Organisational procedures: h roles, responsibilities and management systems i j working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation 36 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 201 Overview Develop relationships with logistics customers (LOM8) Unit aim(s) You must be able to communicate with customers by using suitable communication methods that involves the customer and is appropriate to the circumstances as well as obtain relevant information on the requirements of customers for logistics operations. You must be able to provide customers with clear and relevant advice and information on the logistics operations and respond positively and effectively to the requirements of customers. You must also be able to ensure customers are regularly informed of progress in responding to their requirements and respond promptly and accurately to queries raised by customers and pass on any queries that cannot be answered to the appropriate people. In addition, you must respond positively to any comments and ensure they are dealt with by the appropriate person. You must also recommend improvements to the way the organisation works with customers. You will also be asked to demonstrate knowledge of the principles of customer service, typical expectations and requirements of customers, levels of customer service offered by own and other organisations and types of enquiries made by customers. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM8 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: 7. Portfolio evidence covering practical skills and underpinning knowledge. Level 3 NVQ in Logistics Operations Management (3292-03) 37
Unit 201 Develop relationships with logistics customers (LOM8) Assessment criteria You will be able to: 1 Communicate with customers by using suitable communication methods that involves the customer and is appropriate to the circumstances 2 Obtain relevant information on the requirements of customers for logistics operations 3 Provide customers with clear and relevant advice and information on the logistics operations 4 Respond positively and effectively to the requirements of customers 5 Ensure customers are regularly informed of progress in responding to their requirements 6 Respond promptly and accurately to queries raised by customers and pass on any queries that cannot be answered to the appropriate people 7 Respond positively to any comments and ensure they are dealt with by the appropriate person 8 Recommend improvements to the way the organisation works with customers 9 Comply with all relevant work and safety legislation, regulations, standards and organisational procedures You will know and understand Customers: a principles of customer service b c d typical expectations and requirements of customers levels of customer service offered by own and other organisations types of enquiries made by customers Legislation and regulations: e legislation and regulations relating to different types of logistics operations f g sources of information on legislation and regulations regulatory bodies and their compliance requirements 38 Level 3 NVQ in Logistics Operations Management (3292-03)
You will know and understand Organisational procedures: h roles, responsibilities and management systems i j working practices, operating procedures, guidelines and codes of practice information systems and communication methods used by the organisation Level 3 NVQ in Logistics Operations Management (3292-03) 39
Unit 202 Overview Improve the quality of logistics operations (LOM9) Unit aim(s) You must be able to obtain valid and reliable information on the performance of logistics operations and Identify potential areas for improvement and agree with colleagues the need for improving them. You must also be able to assess potential improvement methods that would be appropriate for the organisation and its logistics operations and select and apply the most suitable improvement methods for improving the quality of logistics operations. You must be able to identify the success criteria that can be used to evaluate the effect of applying the improvement methods and monitor the effects of applying the improvement methods over a suitable period of time. You must also be able to evaluate the effect on quality of applying the improvement methods and identify any problems with applying improvement methods and take the appropriate action to deal with them. In addition, you will also be asked to demonstrate knowledge of sources of information on improvement methods, improvement approaches and methods that are used in industry, improvement methods used in the organisation, methods for evaluating improvement methods and advantages and disadvantages of different methods. Details of the relationship between the unit and relevant national occupational standards This unit is linked to the unit LOM9 in the Logistics Operations Management National Occupational Standards. Assessment and grading This unit will be assessed by: 8. Portfolio evidence covering practical skills and underpinning knowledge. 40 Level 3 NVQ in Logistics Operations Management (3292-03)
Unit 202 Improve the quality of logistics operations (LOM9) Assessment criteria You will be able to: 1 Obtain valid and reliable information on the performance of logistics operations 2 Identify potential areas for improvement and agree with colleagues the need for improving them 3 Assess potential improvement methods that would be appropriate for the organisation and its logistics operations 4 Select and apply the most suitable improvement methods for improving the quality of logistics operations 5 Identify the success criteria that can be used to evaluate the effect of applying the improvement methods 6 Monitor the effects of applying the improvement methods over a suitable period of time 7 Evaluate the effect on quality of applying the improvement methods 8 Identify any problems with applying improvement methods and take the appropriate action to deal with them 9 Report work activities and record them in the appropriate information systems according to organisational procedures 10 Comply with all relevant work and safety legislation, regulations, standards and organisational procedures You will know and understand Improvement methods: a sources of information on improvement methods b c d e improvement approaches and methods that are used in industry improvement methods used in the organisation methods for evaluating improvement methods advantages and disadvantages of different methods Level 3 NVQ in Logistics Operations Management (3292-03) 41