Cityworks Server PLL Administration (2 Days) Sunday and Monday, May 18 19, 2014 8:30 AM - 4:30 PM This course focuses on the setup and administration of Cityworks Server PLL (Permits, Licensing, and Land). It covers the configuration of permits and cases, including user management, permit/case template configuration, workflow setup, fee configuration, custom case data setup, and basic reporting using Crystal Reports. Attendees will also be instructed on the integration points between Server PLL and, as well as how Server PLL utilizes the GIS. Throughout the course, Azteca Systems training staff will share example workflows and data from existing clientele, as well as best business practices in Cityworks Server PLL configuration and deployment. Configuring Server PLL Maximizing use of the workflow engine Email notification settings Online Access features Building permits, code enforcement, planning, engineering and zoning processes, utility right-of-way, and highway permits Integration points with Server AMS New and existing Server PLL administrators who want to understand the entire Server PLL configuration workflow and interface. SQL Server Cityworks Server PLL Cityworks Designer Reports 1
Administration (2 Days) Sunday and Monday, May 18 19, 2014 8:30 AM 4:30 PM This training covers best practices for the installation, configuration, and implementation of. Attendees will work with the entire set up process of Cityworks Server AMS as well as the interface. By the end of this training attendees will have a fully functional website and understand how to administer it. SQL Server database configuration (database creation, roles, users, logins, and permissions) ODBC set up Server AMS installation and creation of the website Securities and permissions Server AMS set up in Cityworks Designer Server AMS environment configuration (creating the inbox, defining roles, adding users, building tabs and toolbars, etc.) Server AMS interface (inbox, service requests, work orders, inspections, saved searches, event layers, GIS search, etc.) New and existing Server AMS administrators and managers who want to understand the complete configuration, workflow, and interface. SQL Server ODBC Cityworks Database Manager Cityworks Designer Prerequisites It would be helpful for attendees to have a general knowledge of Cityworks Designer but that is not mandatory. 2
Migrating From Cityworks Desktop to (2 Days) Sunday and Monday, May 18 19, 2014 8:30 AM 4:30 PM This training course covers the required configuration workflow when migrating from a Cityworks Desktop environment to. Attendees will learn all tasks required to migrate an existing Desktop SQL Server database to a Server AMS-enabled database with the finished result being a fully functioning Server AMS website. Another main focus of this training will encompass the Server AMS interface. Training attendees will learn how to create service requests, work orders, and inspections. They will also be exposed to working with saved searches, event layers, the inbox, and other core functionality within Server AMS. Training topics included in the first segment: Configuring GIS Services in Cityworks Designer to define which map services are consumed by Server AMS Creating custom inspection templates to take advantage of the condition score functionality of Server AMS Working with Login Manger to give access rights to Server AMS Building the Server AMS website architecture by enabling tabs on the toolbar and defining access to users Designing the Inbox for both specific users and the domain Training topics included in the second segment: Creating service requests, adding callers, locating the problem location, and confirming the exact issue related to the service request Creating work orders and tracking equipment, materials, and labor, as well as adding maintenance scores Building custom inspections and associating condition scores Defining saved searches to populate the inbox and event layers Working with heat map, condition score, maintenance score, and Asset Analytics tools. Desktop/Anywhere users who will be or who are considering migrating to Server AMS and want to understand the upgrade path and overall functionality of Server AMS. SQL Server Cityworks Designer SAP Crystal Reports 3
Business Partner Overview (1 Day) Sunday, May 18, 2014 8:30 AM 4:30 PM The course includes an explanation of new functionality available in, Cityworks Server PLL, and Cityworks Analytics. In addition, information regarding the administration of Esri software when supporting Server AMS and Server PLL will be covered. Inbox configuration XML user account configuration/customization Inspection weights and condition scoring Maintenance scoring Heat maps, map tools, and editing Equipment Change Out Mobile vs. field mode Local Government Templates (LGT) PLL Public Access PLL workflow Business licensing Server PLL integration points with Server AMS Cityworks Analytics Azteca Systems business partners who have previously attended a Cityworks administration training course, including: Azteca Systems implementation partners who want to understand new Cityworks functionality and configuration issues prior to assisting clients with implementing it SQL Server Cityworks Server PLL Cityworks Designer Cityworks Analytics Prerequisites Attendees must have previously attended an Azteca Systems Cityworks administration training course at company headquarters within the last two years. If that is the case, attending this course meets the annual training requirement for Azteca Systems business partners. 4
Customizing Using XML (1 Day) Sunday, May 18, 2014 8:30 AM - 4:30 PM This beginner to intermediate-level training will cover XML basics for changing the default, graphic user interface (GUI) in. In addition, training attendees will be exposed to several ways to increase functionality, enforce data integrity, and customize workflows by modifying the appropriate XML files, Cascading Style Sheets (CSS) and embedding Java script. Best practices and key information about customizing Server AMS will also be presented as attendees work hands-on with XML. Cityworks Server Layout Manger Basic XML organization and structure Page-specific Server AMS XML files General Customization o Adjusting font size and color o Adding unique icons and logos o Streamlining the display by controlling the order and size of panels o Hiding, displaying, and moving fields o Changing the labels on fields Functionality customization o Controlling inbox refresh times o Optimizing how data is displayed in search results o Converting text boxes to drop-down lists on service requests o Enforcing threshold finish dates for data integrity o Visibly identifying viewed work orders o Enforcing data input methods Editing the Field display Cityworks administrators/users who have beginner or intermediate XML experience and a desire to further their knowledge of Server AMS customization. Cityworks Designer XML Editor (Microsoft Visual Studio) Prerequisites Attendees should have a reasonably solid technical understanding and a working knowledge of Server AMS from an implementation and administration standpoint. 5
Introduction to Cityworks Analytics and SAP Crystal Reports (1 Day) Sunday, May 18, 2014 8:30 AM - 4:30 PM Attendees will become familiar with Cityworks Analytics, which is used to display historical asset maintenance information (service requests, work orders, and inspections) in a detailed, graphic, and tabular format based upon user-defined parameters. Attendees will learn how to define performance thresholds known as Key Performance Indicators (KPIs) to analyze performance, observe trends, explore outliers, and derive averages. Additionally, attendees will be exposed to another method of displaying historical asset maintenance data by producing concise summary reports within Crystal Reports software. Attendees will become familiar with the Cityworks table structure, table relationships, and basic Crystal Reports functionality. Setting and monitoring KPIs within Cityworks Analytics in order to measure organizational efficiency Manipulating charts and defining other parameters in order to display the exact data you want to measure and compare Learning Crystal Reports basics including Crystal toolbars and basic functionality Building a Crystal Report utilizing two Cityworks tables Adding sub-reports to main reports Adding charts to reports Learning the varied and many ways to apply the functionality of these products within your organization Cityworks users or managers who need to measure and monitor work-related performance data or generate reports to track work activities performed within their organization. Cityworks users who deal with quantifying large amounts of data to display and analyze. Cityworks users who want to understand the benefits of how Cityworks Analytics can display data graphically using charts and graphs as well as supporting tabular data. Beginning Crystal Reports users with little to no experience who want to ramp up their working knowledge of reporting. Software Utilized in this Course Cityworks Analytics Crystal Reports software (version 2013) Microsoft Excel Microsoft PowerPivot SQL Server 6
Cityworks in the Field: Comparing Mobile Options (1 Day) Monday May 19, 2014 8:30 AM 4:30 PM Attendees will learn efficient workflows for preparing data in the office to be used in the field using the Cityworks field/mobile versions of the software. Training attendees will be exposed to all of the mobile/field options Cityworks has to offer, including: Field Mode, the Mobile Web App, and the ios and Android mobile apps. A detailed comparison of each Cityworks mobile/field software product will be presented. Attendees will learn how to create relevant saved searches to add to the inbox. Attendees will also examine the cause and effect of editing work orders and inspections in the field and the impact that has on how data is displayed in the office and vice-versa. This course also covers the requirements for each mobile/field version of Cityworks to work efficiently, such as network connectivity, what kind of map is running on what product, best practices for recommended versions of web browsers, ArcGIS Online interaction, etc. Attendees will work through very detailed, hands-on scenarios on different devices in the field to see how data on different mobile/field devices and smartphones are impacted when defining data in the office. Working through specific workflows starting with setting up data in the office to be edited in the field Learning how Cityworks mobile/field software versions run on mobile devices and smartphones as it relates to display, work efficiency, etc. Network connectivity requirements and other requirements of each mobile/field version Working with different maps Understanding browser specifications for each mobile/field software version Configuration requirements that must be performed prior to working with some of the mobile/field software. Best practices for efficient workflows when working with data both in the office and the field Cityworks administrators who are considering working with Cityworks mobile/field software products. Cityworks administrators whose organizations currently use mobile/field software and want to find out best practices and recommendations, including the newest mobile/field functionality of version 2014. Software Utilized in This Course Field Mode Cityworks Mobile Web Application Cityworks Android and ios apps 7
Advanced SAP Crystal Reports (1 Day) Monday, May 19, 2014 8:30 AM 4:30 PM Attendees will become familiar with the Cityworks table structure, table relationships, and the advanced operation of Crystal Reports as it relates to generating reports and graphs against Cityworks asset management data. Attendees will also work with Crystal Reports as it applies to. Understanding the Cityworks data models and how tables/fields are related Learning which tables/fields to include in a report based upon the desired outcome Building eight Crystal Reports, each building upon one another in complexity throughout the training. o Single table report o Multi table report o Sub reports o Formulas o Conditional formatting o Joins/relates o Parameters o Adding a geodatabase feature class into Crystal Reports o Defining a report using the Cityworks database diagrams o Creating a cross-tab report o Building a form letter report Working with Crystal Reports in Server AMS o Learning how to add a Crystal Report into Server AMS o Interacting with that same Crystal Report in the Server AMS environment Users who have a moderate understanding of SAP Crystal Reports and want to increase their reporting knowledge. Software Utilized in this Course SAP Crystal Reports Software (version 2013) 8