Welcome to American Express The American Express Green Corporate Card Cardmember benefits and services
Contents Welcome 1 Make the most of your Corporate Card 1 At your service 2 Lost or stolen Corporate Cards 4 Corporate Card benefits 4 Travel Cover 6 Global Assist Service 7 Using your Corporate Card 8 Managing your account 9 Keeping in touch 11 Useful telephone numbers 13
Welcome Welcome to a flexible and secure way of meeting your business expenses. Welcome to first-class customer service and support. Welcome to a range of benefits that reward you every time you spend. Welcome to the world s largest network of travel offices. Welcome to insurance cover for no additional charge, virtually wherever your business leads you. Welcome to American Express The American Express Green Corporate Card is your ticket to hassle-free expense management. This pack contains all the information you need to get the most out of your new Card. So read on, to find out how we support you across your business spending. Make the most of your Corporate Card When it comes to meeting business expenses, let your Corporate Card become a trusted companion. Your Card is accepted by millions of merchants across the globe, and you can use it to pay for: Flights Train tickets Hotel accommodation Car rental Ferry tickets Restaurant bills Fuel You can also use your Corporate Card to meet everyday expenses, like: Courier charges Office supplies Mobile phone bills IT equipment and software Make your Corporate Card work for you, on all your business expenses. That way, you can maximise your rewards, take full advantage of the savings on offer, and benefit from an easy and secure way of making payments. 1
American Express, at your service Wherever your business takes you, make sure you take American Express. We guarantee to support you, virtually wherever you are in the world. So contact us to answer your queries and respond to your needs. That s what we do best. A team to help you Our Customer Service Team is on hand to help you, 24 hours a day, 365 days a year. Call us to help with: Emergency Card replacement Lost, damaged or stolen Cards Information/queries about your monthly statement Payment terms General advice about Corporate Card benefits Call 01273 689 955 to speak to a member of our team. Travel Service locations With over 2,200 American Express Travel Service locations 1 globally, you can be assured of our support, virtually wherever you are. These locations are staffed by professionals speaking English and at least one other language, in 130 countries around the world. They provide access to a variety of services: Travel arrangements Visas Travel insurance Card replacement Emergency cheque cashing Foreign exchange, in most offices 1. Comprises Travel and Foreign Exchange Service locations of American Express. Not all services are available at all locations. 2
Preferred Extra Hotel Programme A hotel programme that guarantees American Express Cardmembers a room rate equal to or better than the hotel s best available unrestricted rate. This dynamic rate model ensures you secure the best possible value when booking accommodation with your American Express Green Corporate Card. Even better, the rates are adjusted as market conditions change, so that they stay competitive. And many hotels offer Cardmembers value-added services, such as complimentary breakfast or access to fitness facilities. The majority of participants in the Preferred Extra Hotel Programme also offer ceiling rates, which are equal to or better than the prevailing consortia rates. To make use of this service, contact Hoteline (details below). American Express Hoteline A complimentary service, giving you access to specialised staff who can make hotel bookings on your behalf. Hoteline arranges accommodation in all of the hotels in the Preferred Extra Hotel Programme ensuring you receive the best possible value when arranging accommodation for your business trip. Contact Hoteline on 0870 601 4800 2, or email Birmingham@amexfranchise.co.uk. American Express Meeting Line Take the hassle out of finding venues for meetings, conferences and training courses within the UK. Our Meeting Line advisors supply you with a choice of three venues, within 24 hours of your request. What is more, they negotiate the best rate on your behalf leaving you to concentrate on what you are going to say, rather than where you are going to say it. Contact Meeting Line on 0870 601 4800 2, or email meetlingline@aexp.com. 2. Calls from BT lines cost seven pence per minute. Calls from other networks may be higher. Hoteline opening hours: 09.00 17.30 Monday to Friday, Meeting Line opening hours: 09.00 17.00 Monday to Friday 3
Online Services Visit americanexpress.co.uk/myaccount to: Check recent transactions View statements Pay your account Complete expense reports Redeem Membership Rewards points Lost or stolen Corporate Cards A new Corporate Card, anywhere in the world If your American Express Green Corporate Card is lost or stolen, you should report it immediately by calling 01273 689 955, or contacting your nearest American Express office. You will not be liable for any expenditure incurred on the Card after you report it as lost or stolen. What is more, if you want us to, we ll send you a replacement Card, anywhere in the world, and at no additional cost. Corporate Card benefits Express Cash Access local currency, with Express Cash 3 Once enrolled in Express Cash you can use your American Express Green Corporate Card at more than 550,000 cash machines around the world. That means you have ready access to hard cash, 24 hours a day, 365 days a year. Each week, you can use your Corporate Card and PIN to withdraw up to 500 in local currency, unless your company has set a specific limit. Contact your company s Programme Administrator for details of the exact package available with your Card. Call 01273 689 955 to find out more, or to request an Express Cash application form. 3.To request an Express Cash application form, please call the number on the back of your Card. Upon successful application you can withdraw every week up to 500 in local currency or a specific limit set by your company.visit amexatms.com to find your nearest cashpoint. Please be aware that limits and fees apply. Representative Example: Representative 42.6% APR variable. Based on the sum of 1,200 being withdrawn in cash and subject to the cash advance fee of 3%. Interest rate for cash on charge cards is 0% p.a. (fixed). 4
Earn points with Membership Rewards Membership Rewards is the employee rewards programme for American Express Cardmembers. Once enrolled, you earn Membership Rewards points for every full pound of eligible spend on your Card. You can redeem these points against a range of goods and services, including flights, hotel rooms, electrical goods, and much more meaning you can directly enjoy the rewards of increased business spending. Additionally, Corporate Cardmembers can enrol in one or more of our partner airline programmes. This enables you to earn extra Membership Rewards points when you buy flights with these airlines using your Card. You can also earn frequent flyer points in these programmes giving you the chance to earn twice the amount of points on a single transaction. And you can transfer your Membership Rewards points into a partner loyalty programme, meaning your rewards tally grows even more quickly If you have a personal American Express Card that is eligible for Membership Rewards, you can combine both accounts. This ensures your loyalty is rewarded whether you use American Express for business or pleasure. The Membership Rewards annual programme fee is 30 plus 20% VAT per Card. This fee is waived if you already have an account with American Express in your own name that is enrolled in the Membership Rewards programme. Please note that enrolment into the Membership Rewards programme is subject to your company s policy and approval. First class support, across the globe American Express Travel Service Offices provide all the support you need to ensure your business trip runs as smoothly as possible. Our staff will: Offer information and advice about your destination Help you buy local currency Reserve flights, and confirm your return flight details Organise a replacement Card if yours is lost or stolen Cash or replace lost or stolen American Express Travellers Cheques For more information about our Travel Service Offices, call Customer Services on 01273 689 955. 5
Peace of mind when travelling When you pay for a trip on your American Express Green Corporate Card, you receive travel insurance cover for no additional charge. That means you can enjoy the ride, and leave the worrying to us. Business Travel Accident Insurance 4 American Express Green Corporate Cardmembers receive: Up to 225,000 travel accident insurance when on common carrier transportation during a business trip Up to 225,000 for up to 30 days while on a business trip Up to 62,500 travel accident insurance when on common carrier transportation during a personal trip An accompanying spouse, whose travel has been paid for on your Corporate Card, also receives travel accident insurance when on common carrier transportation. Travel Inconvenience Insurance 4 When flight tickets are purchased on your American Express Green Corporate Card, you receive: Up to 100 for flight delays of more than four hours Up to 100 if you miss your connection as a result Up to 100 if your baggage is delayed for more than six hours on an outbound journey Up to 500 if your baggage is delayed for more than 48 hours on an outbound journey 4. American Express Services Europe Limited ( AESEL ) makes various benefits available to users of AESEL Corporate products or services which derive from contracts which AESEL has made with third parties. AESEL is free to amend, extend or terminate these benefits at its sole discretion. These benefits do not form part of AESEL s contract with you but AESEL will provide reasonable notice to you or your company of any changes to the available benefits which may be to your detriment. One of the benefits currently available is the benefit of contracts of insurance held by AESEL with certain insurers. You will lose these benefits if you cease to be a user of AESEL Corporate products or services. Terms, conditions and exclusions apply. Details can be found on the American Express website. American Express Services Europe Limited. Registered Office: Belgrave House, 76 Buckingham Palace Road, London SW1W 9AX, United Kingdom. Registered in England and Wales with Number 1833139. American Express Services Europe Limited is authorised by the Financial Services Authority under the Payment Services Regulations 2009 (reference number 415532) for the provision of payment services. For insurance mediation activities only, American Express Services Europe Limited is an Appointed Representative of American Express Insurance Services Europe Limited (reference number 311684) who is authorised and regulated by the Financial Services Authority. Details can be found on the FSA Register. 6
Baggage and Personal Possessions Insurance 4 If you use your Corporate Card to pay for travel to destinations outside your country of residence, you will receive insurance cover in case your personal baggage is lost, stolen or damaged. You receive cover of up to 3,500 (single item limit 480, subject to an excess of 95). This is in addition to the baggage delay cover you receive as part of your Travel Inconvenience Insurance. Helping you on your way, with Global Assist Service from American Express Global Assist Service provides 24-hour support, helping you to plan your trip and deal with emergencies while you are away. It is a complimentary service to all Corporate Cardmembers giving you worry-free travel, courtesy of American Express. If you have a medical, legal or personal emergency while you are outside the UK, call Global Assist Service for help. If a member of your dependent family has an emergency while travelling with you, call Global Assist Service for help. Global Assist Service operates around the clock, on +44 (0)845 456 6524. Services include: A fully-qualified English-speaking doctor on hand to provide advice, if you have a medical problem. And if you need to see a doctor, dentist, or optician, or visit a local hospital, Global Assist Service can provide names, addresses and telephone numbers from a network of carefully-selected contacts. Inter Partner Assistance can arrange hospitalisation, a doctor s visit, and an advance of medical expenses up to 250. 7
If you lose or leave behind urgent items that are not available locally, such as prescriptions or contact lenses, Global Assist Service will arrange for them to be sent to you. Global Assist Service will relay up to two messages to relatives or business associates, letting them know what is happening to you. Global Assist Service can put you in touch with the relevant embassy or consulate, provide the name of a local lawyer, and advance legal fees of up to 250 in case of legal difficulties. You can be advanced up to 250 if your money is lost or stolen, and no other means of obtaining cash is available. Global Assist Service does not charge to make any of these arrangements. Cash advances, medical, shipping and other costs are charged to your Corporate Card, so approval will be sought prior to making an advance or incurring costs. Using your Corporate Card Secure payment, at your fingertips Your American Express Green Corporate Card uses Chip and PIN technology to enhance security and convenience. Once you have activated your Card, you can personalise your PIN at any UK LINK ATM offering PIN services. If you enter an incorrect PIN three times, your Card will be temporarily locked. If this happens, contact us for a PIN reminder. Use this to unlock your Card at any UK LINK ATM that offers PIN services, by following the on-screen instructions. Remember to keep your PIN secret, and to sign the signature strip on the back of your Card. When using your Card to make purchases abroad, you might be asked for your signature, rather than entering a PIN. If your Card is lost or stolen, or you believe someone else knows your PIN, contact us immediately on +44 (0)1273 689 955. We will issue a new Card or PIN, depending on the circumstances. When purchasing goods and services by phone, mail or online, provide only the 15-digit number on the front of the Card, and the security code, if requested. You should never be asked to reveal your PIN when making a remote purchase. 8
Managing your account To manage your American Express Corporate Card account, visit americanexpress.co.uk/myaccount. Use this service to find information about billing and settlement arrangements on your Card, and to make payments. 9
10
Keeping in touch From time to time, American Express would like to contact you with details of special offers and other products that we think will be of interest to you. Unless otherwise instructed by your company, we would also like to send you occasional customer satisfaction surveys, so we can monitor our performance. On certain occasions, we may also allow other companies with whom we have marketing agreements to contact you by mail or telephone about goods and services that we think are relevant to your needs. We value these opportunities to keep in touch with you, but we recognise that you may not wish to be contacted in this way. If you prefer not to receive these communications, please complete the form overleaf and post it to the address shown below. That way, we can be certain not to contact you against your wishes. Please post the form to: American Express Services Europe Limited, PO Box 69, Brighton, BN2 1YL 11
Mail, telephone and email marketing preferences At American Express we offer you choices about how you would like to receive marketing related offers and marketing news. To keep us updated with your preferences, please complete the required information below, or simply login to your account at americanexpress.co.uk/marketingpreferences to inform us online. Your Card Account numbers To ensure that we correctly identify all your accounts to apply your marketing preference to, please provide us with your Card account details: If you have already updated your marketing preferences you do not need to complete this form. 3 7 - - 3 7 - - 3 7 - - PLEASE COMPLETE THE INFORMATION BELOW IN BLOCK CAPITALS First Name(s) Surname Company Name Address Postcode Mail If you would prefer not to be contacted by direct mail with marketing offers from American Express and carefully selected partners, please confirm your preference by ticking the check box. I do not wish to receive direct marketing from American Express. Telephone Marketing Calls If you would prefer not to be contacted by Telephone in relation to marketing offers from American Express or selected partners, please confirm your preference by ticking the check box. I do not wish to receive telemarketing calls from American Express. Email Marketing Opt In We would like to send you emails with interesting news and specially selected marketing offers, from carefully selected partners that we feel may be of interest to you. If you would like to receive these, please provide your email address and tick the box. By ticking the box you are confirming that you wish to receive email marketing content from American Express. Email address: You can update your email marketing preferences with American Express at anytime by visiting americanexpress.co.uk, selecting the Privacy Statement link. You may also register all your marketing preference choices by contacting American Express customer services on the number on the back of your Card. Please note: Important information about the Card, related benefits, programmes in which you are enrolled (for example, Membership Rewards) and discreet offers will continue to be included in your monthly statement and if registered, displayed on the web pages associated with your online services. It may take up to two months before Direct Mail preferences become effective. It may take up 28 days for email and telephone preferences to become effective. We reserve the right to contact you by mail, telephone or email in connection with the operation of your Card account. 12
American Express Useful telephone numbers Customer Services 01273 689 955 Lost and stolen Cards 01273 689 955 Global Assist Service 0845 456 6524 Ace European Group Limited Business Travel Accident Insurance 01293 725 830 American Express Insurance Services Travel Inconvenience Insurance 0870 600 0342 Crawford & Company Baggage and Personal Possessions Insurance 0870 243 0480 When you received your Corporate Card, you should also have received a Cardmember Agreement, including Terms and Conditions. It is very important that you read these carefully. Your rights are subject to these conditions. The information in this guide is complete and correct as of July 2012. 13
Americanexpress.co.uk American Express Services Europe Limited, Registered Office: Belgrave House, 76 Buckingham Palace Road, London UK SW1W 9AX. Registered in England and Wales with number 1833139. American Express Services Europe Limited is authorised as a payment institution by the Financial Services Authority under reference number 415532. CAM 4970 06/12