WNS Technology Services Product Demonstration Rick Swartwood/David Maier Session #1275
WNS is a Well-Established Global BPO Leader History: British Airways captive, spun-off into a third-party Revenue*: $616.3 million in FY2010-11 Employees: 21,000+ serving 200+ clients NYSE traded (Symbol: WNS) since July 2006. First Indian pure-play BPO to be listed on NYSE Operational footprint: India, Sri Lanka, The Philippines, Romania, U.K., Costa Rica and U.S. 23 delivery centers around the world 600+ business processes from simple transactions to complex analytics PCI-DSS PCI- DSS 1.1 First Indian BPO to be listed on NYSE Rated amongst the Top-2 Indian BPO providers for five consecutive years by NASSCOM The first BPO provider to form a strategic relationship with The Chartered Institute of Management Accounting WNS Aviva Relationship, Best New Outsource Award May 2009 The first BPO provider in India to achieve compliance with the Payment Cards Industry Data Security Standard (PCI-DSS 1.1) With a Reputation for Complex Multi-Process Delivery * US GAAP Revenues 2
WNS Procure to Pay Optimization Solutions Master Data Management Purchase Order Purchase Orders Purchase Order Purchase Order Goods Receipt / Service Confirm. Goods Receipt Invoice Processing (Verification) Purchase Order Exception Handling / Approval Purchase Order Invoice Payment Purchase 10 Vendor 20 30 invoice Vendor Management Master Data Management Vendor Portal Supply Management Web Requisitioning Packaged SRM E-Sourcing Spend Analytics Accounts Payable Workbench OCR Scanning E-Invoicing Management Dashboard Web-based Approval Return to Vendor Web-based Coding Accruals Management Dynamic Discounting ERP-Card Program Management Full ERP-Card Program Management Solutions for SAP and Oracle 3
Typical Business Environment ERP-Based ERP Benefits Enterprise Interoperability Process Efficiency Control Efficiency Data Integrity Enterprise Efficiency Accomplished Through Single Data Base Data Conformance Elimination of Interfaces Organizational Expertise 4
Typical Business Environment ERP-Based Enterprise Efficiency One Integrated Solution Finance/Accounting Accounts Payable Purchasing Vendor Management Receiving Inventory Control Supplier Quality Human Resources Reporting 5
ERP Technology What is Missing? Enterprise Efficiency One Integrated Solution Finance/Accounting Accounts Payable Purchasing Vendor Management Receiving Inventory Control Supplier Quality Human Resources Reporting What is Missing??? 6
ERP Technology & P-Card Technology P-Card P-Card Technology Disconnected 7
Typical P-Card Program ERP Inefficient P-Card Disconnection P-Card Business Business Processes Business Processes Business Processes Processes Information ERP Inefficiency Any Business Process Outside of ERP is By Definition Inefficient 8
P-Card Business Process Disconnection ALL P-Card Activity Occurs Outside of ERP Environment Program Administration User Access/Security/Roles Cardholder Reconciliation Reconciliation Approvals Audit and Compliance Sales and Use Tax Identification/Reporting Merchant Volume Reporting Small Business Reporting Business Process Disconnection Inefficiency caused when members of an ERP supported function perform their P-Card tasks using non-erp technology 9
P-Card Information Disconnection P-Card Information Disconnection P-Card Information Inefficiency created through the combination of Incongruent ERP & P-Card information that is compounded by interface requirements 10
What is An ERP-Card? The Marriage of Two Powerful Transformation Tools P-Cards & ERP The Best of Both Worlds ERP-Based P-Card Program Management Full P-Card And ERP Integration More Efficient P-Card Controls More Efficient P-Card Business Processes Greater Integrity of P-Card Information P-Card X Integration Disconnected 11
Fully Integrated ERP-Card Program Management Xponential - It s About the Integration ERP-Card Management All P-Card tasks performed in ERP except credit limits Fully integrated user access Fully integrated approvals Fully integrated posting Fully integrated auditing Fully integrated statusing Fully integrated reporting Fully integrated with every ERPbased Business Process Fully integrated with every ERPbased Department/Organization Fully integrated with all ERP data elements 12
Xponential ERP-Card Solution Users 13
Xponential Demo 14
Xponential Demo Program Administration Non-PO Capabilities PO Capabilities EZ PO Portal Capabilities 15
Making a Business Case for Xponential 16
Xponential The e-commerce Hub Catalog Programs e-commerce Hub Traditional P-Cards E-Payables Reverse Auctions Non-PO Payments Dynamic Discounting Material Management/ Receiving Controls Audit & Compliance Purchasing, Sourcing, Requisitions Finance & Accounts Payable Vendor Master, P-Card Merchants, BI Reporting 17
Making the Case for the Xponential Focus On P-Card Control Complex business process High risk business process Sr. Management Peace of Mind Focus On Process & Data Integrity P-Card spans the entire P2P Value chain Integration presents P-Card opportunities Overcomes P-Card data risk ERP = The Most Efficient & Effective Control Environment Business Processes Data Integrity 18
Xponential Takeaways Control, Control, Control The case for Xponential can be made from a control perspective alone Efficiency Any business process outside of ERP is by definition Inefficient The P-Card Data Myth and the Reality Isn t all financial and procurement related data important? ERP Structure And Process Flexibility Ownership based on org competencies brings efficiency, controls, and options ERP-Card Math: More Efficient P-Card Controls More Efficient P-Card Business Processes + Greater Integrity of P-Card Data = P-Card Controlled Growth and Program Health 19
Final Thought Most organizations spend millions of dollars implementing powerful and complex ERP systems To bring greater organizational interoperability To bring greater enterprise process and control efficiency To improve the integrity of the business related information To transform the way they do business Doesn t it make sense to approach a process with the complexity and risk profile of a P-Card the same way? Xponential - It s About the Integration 20
How Can WNS Help? Business Case Preparation Product Demo s P-Card And ERP Integration Consulting Questions and Information Please Contact Rick Swartwood rick.swartwood@wns.com 813-716-0315
Xponential The ERP-Card Solution 22
Reduce Complexity of P-Card Program Xponential - It s About the Integration Reduce Complexity Retirement of non-erp business systems, interfaces, support Simplified technical landscape All P-Card programs managed in ERP regardless of provider ERP structured organizational ownership Full integration with all ERP business processes Program users perform activity in their native ERP system 23
Increase Efficiency of P-Card Controls Xponential - It s About the Integration Increase Control Efficiency All audit and compliance activity performed in ERP Fully integrated to HR for user info Fully integrated user access, roles, privileges, GRC Fully integrated goods receipts and/or user delivery confirmations ERP congruent data provides superior audit trail ERP approvals provide superior audit trial 24
Increase Integrity of P-Card Information Xponential - It s About the Integration Increase Data Integrity All data is ERP congruent Fully integrated with all ERP master data Fully integrated account validation process Fully integrated BI financial and procurement reporting Fully integrated Sales/Use tax determination/reporting Fully integrated Small Business reporting 25
P-Card Integration With Accounts Payable Xponential - It s About the Integration Integrate With AP All P-Card data is ERP generated AP personnel perform P-Card tasks in ERP Fully integrated financial transaction posting/clearing Fully integrated/automated e- Payables process Fully integrated Dynamic Discounting settlement option Fully integrated to create P-Card Only Vendor Masters 26
P-Card Integration With Procurement Xponential - It s About the Integration Integrate With Procurement All P-Card data is ERP generated Procurement personnel perform P-Card tasks in ERP Fully integrated for use with or without requisitions Fully integrated ERP P-Card PO creation Fully integrated for hybrid ERP P-Card PO s Fully integrated P-Card merchant/erp Vendor link Fully integrated to create P-Card Only Vendor Masters 27
The ERP-Card as a Supply Chain Optimization Tool Supply Chain Optimization Strategic P-Card use Supplier segmentation strategies P-Card buyers/buying orgs P-Card PO s P-Card Vendors e-procurement Hub Xponential - It s About the Integration 28
OUTPERFORM with WNS www.wns.com This presentation and any files attached and/or transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. No part of this presentation may be given, lent, resold, or disclosed to any unintended recipients or exploited for any commercial purposes. If you are not the intended recipient and you have received this presentation in error, please return this material to the sender immediately and forthwith delete and destroy the presentation including any copies thereof from your records. We hereby notify that disclosing, distributing, copying, reproducing, storing in a retrieval system, or transmitting in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, or taking any action in reliance on the contents of the presentation in its entirety or any part thereof is strictly prohibited without the prior written consent of WNS, such consent being given at the sole discretion of WNS. Any views or opinion expressed in this presentation are those of the author and do not necessarily represent that of WNS. WNS makes no representations and to the full extent permissible by applicable law, WNS disclaims any warranties of any kind, express or implied, including any warranty of merchantability, accuracy, fitness or applicability for a particular purpose, and non-infringement of third party rights, as to the information, content and materials. 29