THE UNITED REPUBLIC OF TANZANIA President s office, Public Service Management Seminar on Sharing Success Stories and Challenges in e-governance/e- Administration Countries experiences Case of Tanzania Dr. Jabiri Kuwe Bakari (Chief Executive Officer) e-government Agency (ega) - Tanzania Tangier - Morocco 21-23 April 2014 1
Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward
Stone, Iron, Industry, Information Age! The world has now moved from natural resources to information economy Africa?
Internal Government operations Public service access through different providers &devices Taxes, regulations, licenses, student loans etc. Taxes, Contracts, licenses Citizens Through various Internet Service Providers Business community the main objective of e-government is to extend services to the people via an alternative medium Shared Resources (Data Centres, Connectivity, etc Government Cloud Shared resources Dashboard G2G Improved, LAN, Apps, Governance End user support Wakala ya Serikali Mtandao 4
Gartner, an international e-business research consultancy firm, has formulated a four-phase e-governance model. The model serves as a reference for governments to position itself in the overall evolution of an e- governance strategy. Increasing value to Citizen / Business e-governance Stages Phase Transformation Phase Transaction Phase Information Phase Interaction Increasing complexity Figure : E-governance Maturity Model(Gartner, 2000)
We are following this Model 6
EXAMPLE: SOUTH KOREA E-GOVERNMENT BODY STRUCTURE
Rank Country E-government development index 1 Republic of Korea 0.9283 2 Netherlands 0.9125 3 United Kingdom 0.8960 4 Denmark 0.8889 5 United States 0.8687 6 France 0.8635 7 Sweden 0.8599 8 Norway 0.8593 9 Finland 0.8505 10 Singapore 0.8474 11 Canada 0.8430 12 Australia 0.8390 13 New Zealand 0.8381 14 Liechtenstein 0.8264 15 Switzerland 0.8134 16 Israel 0.8100 17 Germany 0.8079 18 Japan 0.8019 19 Luxembourg 0.8014 20 http://www.unpan.org/dpadm/ Estonia 0.7987 Global E- Government Developmen t Leaders 2012: E- government developmen t Index
World e-government Development Index
e-governance Implementation Approach Think big vision and objectives of e -governance. Start small To create instant success and keep a positive driving force, both internally and externally. - SMART: simple, measurable, accountable, realistic and time-related.
Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward
In 2003, we established ICT Policy and one of its pillar is to leverage on ICT to deliver service to public. in 2009 we finalize our egov Strategy which follows by establishment of egov Agency in 2012
e-government Agency Overview The e-government Agency (ega) is established under the Executive Agencies Act No. 30 of 1997, Cap. 245 and its amendments as a semi-autonomous institution, with the mandate of coordination, oversight and promotion of e-government initiatives and enforcement of e- Government standards in the public service. It is located under the President Office Public Service Management 13 13 Wakala ya Serikali Mtandao
Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward
. 3.0 MAJOR MILESTONES 3.1. Acquisition of Staff and Office Official took over the office on 01.04.2012, and the Agency was officially inaugurated on 12th July, 2012 To spearhead the Agency s initial take-off, I immediately borrowed 4 competent Staff from Various Public Institutions, and later I increased the number to 11. Acquisition of Temporary Head Office accommodation at 2nd Floor, ex-telcom Building by 31.12.2012 15 Wakala ya Serikali Mtandao 15
. MAJOR MILESTONES (Cont ) 3.2. Baseline Survey to Reveal ICT Status in the Government A quick scan e-government Baseline Survey involving 44 public sector institutions was conducted. The findings informed the preparation of the ega Strategic Plan, which helped us to propose the first Organisation Structure 17 Wakala ya Serikali Mtandao 17
Towards Implementation of Tanzania e-government Strategy ega Strategic Plan Mapping Got an opportunity to present the findings to the Special Cabinet retreat Discussed about our Major findings and how we are planning to Move forward got endorsement to proceed.. e-government Agency 18
ega Organization Structure 19 19 19
. MAJOR MILESTONES (Cont ) Formulation the Scheme of Service Secured permission and Recruited 24 of competent, talented and skilled personnel, through PSRS (May, 2013). Currently, ega has 40 Staff The number will grow in FY 2014/15. 3.3 Provision of Advisory Services ega afforded to provide ICT related advisory services to several government institutions The services varied between providing professional advises, evaluating investment proposals, studying and analysing functional needs, and others 20 20
. MAJOR MILESTONES (Cont ) 3.4. Provision of Technical support and services The Agency provided ICT related technical support to public institutions including: Development and rescue of websites and portals: Bunge Maalum website www.bungemaalum.go.tz Live Streaming of Bunge Maluum Sessions - www.bungemaalum.go.tz Smart Partnership www.globaldialogue2013.go.tz Open Government Partnership (OGP) - www.opengov.go.tz Chief Secretary- www.chiefsecretary.go.tz State House www.ikulu.go.tz Wananchi Website" www.wananchi.go.tz (rescued) Public Service Remuneration Board (PSRB)-www.psrb.go.tz Development and Deployment of Government Mailing System Development and Deployment of Recruitment System Development and Deployment of Bunge Maalum mailing System Provision of ICT related technical support during Smart Partnership meeting. 21 Wakala ya Serikali Mtandao 21
e-government Agency - Tanzania
Example: Tanzania Gov Portal www.tanzania.go.tz, www.gov.go.tz, www.serikali.go.tz 23
Contents in the Government Section
e-government Agency - Tanzania
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Contents was one of the major task after the development of the Portal
Several Documents are now available in the portal. Eg. There are 1424 Acts.., 108 Circulars, 640 Forms, 94 Policies etc. The list is long. Government news Paper now available online A number of online system like payment systems, tax returns, student loan application which are hooked to the Portal (our dashboard) One stop place you can find them.. Also have How do I section The Portal is designed in such a way that it can track all feedback Major systems: HCMIS Centralised anagement of Human Resources, Centralised Financial Management system
It is Possible!!
Other Achievements included
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Operationalisation Government e-mail system Wakala ya Serikali Mtandao 37
Most important, we can track how citizen are following the sessions 5 4 5 4 4 2 2 2 221 11 1 1 4 230 Tanzania, United Republic of Denmark Korea, Republic of Anonymous Proxy United Kingdom Singapore United States Netherlands (unknown country) Switzerland New Zealand Sweden France Saudi Arabia Belgium Malaysia Norway
Motivation to start with Recruitment process
We took over the Registration of go.tz
Designing, Development and Operationalisat ion of Government Mobile Platform Government Mobile Platform aim to provide a one stop solution to all Ministries, Departments, Agencies and Local Government authorities (LGA) across the nation for all their mobile service delivery needs. Have harmonized the Government Mobile Services accessing number to one block which is *152*00 for (Unstructured Supplementary Service Data) USSD services and 15200 for SMS services. Preparing to promote it as a Magic Number Wakala ya Serikali Mtandao 43
Infrastructure Have of 7,560 kilometres of Optic Fibre Cable (OFC) Backbone covering all 25 regions and several districts of Tanzania Mainland, connectivity to submarine cables (EASSy & SEACOM) and cross-border connectivity with neighboring countries namely Kenya, Uganda, Rwanda, Malawi, Burundi and Zambia. Have just started the last mile connectivity to MDAs/LGAs Plans ahead to improve the LANs within the MDAs/MDAs
National ID system We consider National ID Very important for the development of our e-government initiatives The Government established the National Identification System, and the Agency (NIDA) in 2008, in order to: Manage identification of persons and provide secure ID cards to Tanzanian citizens, resident aliens and bona fide refugees Status: Registration, Production and Issuance of ID cards are in progress - Started with civil servants 45
We are in the process of developing e-government Master Plan Called for taking stock of all e- Government related initiatives in the Country. e-government Agency - Tanzania
A number of official visits, which shows Strong Political Will
Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward
Challenges and How we are Handling them 7. Resistance to Change - Change management/ awareness 1. Legal issues - ICT related Laws underway 2. ICT HR - Recruitment, ICT skills and competency, retention scheme 3. ICT Governance - Put in place appropriate ICT Governance framework 4. Digital access - (Content, literacy, infrastructure, etc ): 5. Information security - Taken from the design from design in a holistic way 6. Infrastructure- Improvement of both the LAN, last mile connectivity..
Agenda 1. Introduction 2. e-government Agency 3. Major Milestones 4. Challenges and How we are Handling them 5. Possible Way Forward
Take away It is about Business processes reengineering Put in place appropriate ICT Governance framework Improving ICT Skills and Competencies Government shared infrastructure/resources Create awareness on what is going on Involve all Stakeholders Put in place key priority e-services Deploy common shared systems Putting in place coherent legal and regulatory frameworks - Whole process of e-government need to be guided by sound legal and regulatory environment
END Thank You President s Office, Public Service Management e-government Agency Samora, Avenue, ExTelecoms House, 2nd Floor, P.O Box 4273, Dar es Salaam, Tel: +255222129868/74, Fax: +255222129878, General email: info@ega.go.tz, CEO email: ceo@ega.go.tz, Website: www.ega.go.tz Wakala ya Serikali Mtandao 52 52