Courtney Krier, Manager, Quality Award Program Tim Case, Administrator, Quality Award Program Criteria based recognition program for members of AHCA/NCAL Progressive program with three distinct award levels Bronze Commitment to Quality Silver Achievement in Quality Gold Excellence in Quality Based on the criteria of the Baldrige Performance Excellence Program 1
Framework for Performance Excellence Leadership Strategic Planning Customer Focus Workforce Focus Operations Focus Measurement, Analysis and Knowledge Management Results 3 2
State Survey Your QA Program QIS Survey Bronze Award QAPI AHCA Quality Initiative 5 Facilities who achieve the Silver and Gold award are significantly more likely to have fewer survey deficiencies, better quality measures (such as lower use of off-label antipsychotics) and higher satisfaction scores than the national average Bronze Application is the starting place! Bronze Silver Gold 3
Providers have learned that preparation is the key to a successful QIS survey facilities must establish a [legitimate] continuous quality improvement process in order to do well on QIS. -Andy Kramer, MD Principal Developer of the QIS Survey 7 1. Design and Scope 2. Governance and Leadership 3. Feedback, Data Systems and Monitoring 4. Performance Improvement Projects (PIPs) 5. Systematic Analysis and Systemic Action 8 4
AHCA/NCAL launched a bold, new Quality Initiative focused on four goal areas Hospital readmissions Staff stability Customer satisfaction Off-label use of antipsychotics The performance improvement efforts involved in the criteria will help facilities meet the Quality Initiative goals 9 QIS Key stakeholders Key stakeholder requirements Key performance indicators QAPI Bronze Award Strategic challenges and opportunities Performance Improvement System Sources of comparative and competitive data 10 5
A tool for organizational clarity A priority-setting tool A decision-making tool A driver for better quality A resource for regulatory compliance 12 6
Each application is reviewed by a trained Examiner All eligible applicants receive feedback on their application This feedback can assist applicants in future performance improvement efforts 13 Baldrige-based hospitals did better on Risk-adjusted mortality index Risk-adjusted complications index Patient safety index CMS core measures score Severity-adjusted average length of stay Adjusted operating profit margin 14 7
Direct link: qa.ahcancal.org Key resource for all applicants Application packets Educational webinars Program announcements 8
Application packets for Bronze, Silver and Gold award levels Highlights: Application Submission Checklist Program Deadlines Application Policies, Eligibility and Technical Requirements Submission Format Template Criteria Glossary Use the Series to: Enhance the skill-set of your quality improvement team Create better understanding of the unique factors that effect quality at your facility Build excitement and write a great Bronze application! Get a viewing guide by emailing starter kit to quality-award@ahca.org 18 9
The Bronze Series for your Organizational Profile A Webinar Addressing Logistic and Technical Requirements The AHCA/NCAL Management Series A seminar for each category Seminars on process description and results reporting. Weekly emails sent to ITA s Other resources at qa.ahcancal.org Intent to Apply: November 1, 2012 Bronze Application and Fee: January 31, 2013 Silver Application and fee: February 28, 2013 Gold Application and fee: February 28, 2013 All deadlines are at 8:00 p.m. EST 10
For more information about the AHCA/NCAL Quality Award Program, please contact: quality-award@ahca.org 21 11