Junior IT Support Engineer Communicator Junior IT Support Engineer 17 th April 2018 Version 0.1 Job Description for the role of Junior IT Support Engineer.
Contents Contents... 2 Introduction... 3 Your Profile... 3 Job Description... 4 Purposes and Objectives... 4 Main Duties... 4 About Communicator... 5 What do we do?... 5 How do we do it?... 5 Why do we do it?... 5 Communicator benefits... 6 Office environment... 6 Competitive rates of pay... 6 Holidays... 6 Pension... 6 Other benefits... 6 The fun stuff... 7 Junior IT Support Engineer Page 2 of 7
Introduction Communicator is a Software-as-a-Service (SaaS) strategic email service and marketing automation partner focused on helping ambitious brands optimise their performance across multiple channels. Our expertise, industry-leading guidance and first class customer experience provide unrivalled engagement and ROI. We are more than software and automation technology Communicator stands out because of our people, our high quality counsel and our consistent delivery of truly impactful results. We pride ourselves on enabling our customers to out-perform and stay one step ahead of their competition. We work with a range of high profile brands such as Adidas, Co-operative Group, Domino s, and Scottish and Southern Energy, as well as smaller growing companies. To support our next stage of growth we are looking to appoint a Junior IT Support Engineer to join our Infrastructure Team. You will play a critical role in working closely with the Infrastructure Manager to support our busy office and data centre environments. This is an exciting and demanding role with huge room for growth and success within the Infrastructure Team. Communicator is a collaborative environment where you d be responsible for helping Communicator to lead the market with a world-class, compelling, marketing automation platform, which delights our customers and keep us one step ahead of the competition. Your Profile You will be able to demonstrate an understanding of the disciplines required for supporting the complex requirements of a busy technology focussed environment. Ideally this will have been gained in a similar technology environment. Specifically, you will be able to demonstrate: An analytical and logical approach to fault finding and problem solving The ability to prioritise workload A good understanding of Windows 10 administration and support A good understanding of desktop and laptop hardware and OS installation A good understanding of the Microsoft Office suite A basic knowledge of networking concepts A basic knowledge of Windows Server administration A basic knowledge of Active Directory administration A basic knowledge of Virtualisation concepts Junior IT Support Engineer Page 3 of 7
Job Description Job Title: Junior IT Support Engineer Reporting To: Infrastructure Manager Immediate Reports: None Purposes and Objectives To make a significant contribution to the continued growth and success of Communicator through assuming responsibility as part of the Infrastructure team for day-to-day support of the corporate and production systems in our busy office and data centre environments. Main Duties Desktop user support Equipment provisioning Liaising with 3 rd party hardware vendors for break-fix and procurement Preventative maintenance Asset management and tracking Configuration management Supporting the Infrastructure Manager with Server administration Junior IT Support Engineer Page 4 of 7
About Communicator Communicator is a trusted partner in sophisticated email marketing. Powered by our unique SMARTSend TM technology, our flexible modular software suite enables customers to optimise their performance, across multiple channels, and achieve sophisticated email marketing. What do we do? We help ambitious businesses take better control of their marketing and achieve breakthrough results. How do we do it? We develop unique and innovative technology, backed up by outstanding customer service and creative expertise. Why do we do it? We re fanatical about tech and get a kick out of helping businesses stay one step ahead of the competition. We work with a range of high profile brands such as Adidas, Co-Operative Group, Domino s, Matalan and Scottish and Southern Energy, as well as smaller growing companies. As a result of investment and ambitious growth plans, we re on the lookout for a range of talented skilled people to help us progress to the next phase of our journey. Communicator is a company that really puts people at the heart of our business with a strong emphasis on creative culture and investing in learning and development. We support each other and operate as one team. Jonathan Prest, MD at Communicator, said, This is a really exciting time for us as a company we ve secured significant investment in technology, marketing and people to accelerate our product development. We have ambitious plans in progress to transform our business and strengthen our brand, so we need talented individuals to join our growing team to place us in the best position for future success. If you d like to make a difference and have your contribution recognised and work with a fantastic group of people with great added benefits, then one of the roles Communicator are recruiting for could be the role for you. Junior IT Support Engineer Page 5 of 7
Communicator benefits Communicator believes in providing a great place for everyone to work. As a result, we achieve operational excellence and provide outstanding levels of service to our customers and our peers. We also believe in being creative and generating new ideas, and above all, we like to have fun. These are some of the benefits of working at Communicator: Office environment In February 2018, Communicator relocated to a new spacious office located in Eldon Court. The new office is modern, colourful and truly represents our brand. It has some great facilities such as an open plan self-service kitchen area, comfy settees, large tv screens, a dining area, bright meeting rooms and of course easy access to all the shopping facilities of Eldon Square and central Newcastle. Competitive rates of pay Communicator offer a competitive basic salary and we regularly benchmark our salaries against comparable role in the local area. Holidays Communicator offer a generous holiday entitlement of 25 days annual leave plus the opportunity to purchase up to 5 additional days. For every 5 years of service an additional day s leave is awarded. This doesn t include Bank Holidays (you get those too). Pension Communicator provides a contributory occupational pension scheme, which anyone can join and pay into. Communicator will also match your contributions up to 6% of your salary. As a member of the pension scheme you will also benefit from life assurance and critical health cover. Other benefits Travelwise Travel club a leisure travel scheme specifically designed for Communicator with discounts and special offers on a wide variety of trips and holidays. Cycle to work scheme save up to 35% on the cost of a cycle and cycling safety accessories for the purpose of cycling to work. Discounted cinema tickets save up to 40% on cinema tickets Gift cards up to 20% savings when purchasing leading brand gift cards and vouchers. Retail discounts top offers and discounts from big brands. Junior IT Support Engineer Page 6 of 7
The fun stuff Here at Communicator we like a happy working environment and to have some fun too! Company days twice a year Communicator go offsite to hold an all staff day. It s a chance for everyone to come together as a business and share important company information, celebrate successes and take part in an activity. Bi-Annual staff awards every January and July we hold a staff awards ceremony where members of the team who have been nominated by their colleagues for demonstrating our core values win an award. Quizzes every month after Welcome week for new starters, we hold an all company quiz. It gets quite competitive! Food we like our food at Communicator so we have our very own tuck shop in the office full of treats to get you through the day. We even provide breakfast to give you that kickstart to the day and fruit is always available. CSR every person in Communicator has the chance to get involved in charity work in the community with our sponsored charity; Children North East. We have our very own CSR team who arrange a variety of activities in conjunction with our chosen charity from garden projects, painting and being an elf for day. All staff are encouraged to get involved with our CSR programme and are given one day away from core business activity to take part in one of the CSR projects. Junior IT Support Engineer Page 7 of 7