Accelerate Order-to-Cash on Any Device Fuel Revenue Through Your CRM

Accelerate Order-to-Cash on Any Device Fuel Revenue Through Your CRM

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Agenda Payment Management Trends CRM Technology and Trends Connected Payment Engagement System Solution Demo from Acromobile Q&A

Paul Williamson VP, Merchant Sales and Solutions CyberSource Today s Presenters Tony Perisin Director, Product Management Salesforce.com Jason Masciarelli Founder Acromobile

Paul Williamson VP, Merchant Sales and Solutions CyberSource

In the Digital Economy Payment Is Brand Experience and Innovation

The Digital Economy Drives Payment Innovation Cross-channel and Embedded Commerce Face-to-Face Channels In-App Payments Endless Aisle Kiosk Virtual Merchandising Mobile Point-of-Sale

Delivering Payment Solutions Risk Protection Enterprise Efficiency Customer Engagement

Tony Perisin Director, Product Management Salesforce.com

A Whole New Way to Engage Customers 4.5B Aggregate Social Users Social 5B Smartphones by 2017 Mobile Dashboard to Our Lives Cloud Connected 1T Connected Sensors 58% Faster Deployment 75B connected Connected products Products by 2020 By 2020

But What About the Transaction? Sales Service ecommerce

Salesforce Orders Connects the Clouds Sales Cloud Contract Service Cloud Opportunity Quote Order Service Contract Asset Service Entitlement ecommerce Order Product Back-end Systems Order Fulfillment Billing Financials

Salesforce Orders Track status of new and existing orders within Salesforce Store details of each product ordered, including quantity, unit price, and dates Activate orders with enhanced user permissions Automatically generate orders from opportunities or quotes using Flow Process credits and adjustments using reduction orders or negative quantities Streamline integrations and simplify order capture with a new composite API

Lead to Cash in Salesforce Leads Orders Payments Opportunities

Jason Masciarelli Founder Acromobile

Delivering on the Vision Payment Methods Invoices, Orders and Payments Your Customers Customer Profile

Omni-channel Requires a New Architecture ecommerce Sites Customer Mobile Apps Contact Center Sales and Service Mobile Apps Customer Self-service Portal Retail Customer Master Payment Tokens Order and Transaction History Analytics CRM + Global Payment Processing Back-end Systems Order Fulfillment Billing Financials

Acromobile Payment Features Your Team Contact Center Field Sales Service Finance Reps Your Customers Virtual terminal Send payment requests Transaction history Card on file Mobile enabled for field sales and service Payment portal Pay by QR code and links Login to pay Mobile optimized Bill presentment ecommerce Tokenization Tax Calculation Authorizations Multiple Profiles Workflow Analytics

Acromobile Payments - Demo 1 2 3 Payment Process for Your Team Customer Payment Experience Analytics: Dashboards and Reports

Ideal Business Uses and Revenue Opportunities Cross Sell Products and Services - Extended warranties and premium support Field Service Payments Omni-Channel Payments Online Bill Presentment and Payment B2B ecommerce Collections Process Improvement Sell Products with Instant Checkout

Getting Started 1 Install Acromobile Payments from AppExchange 2 3 Link to Your CyberSource Account Start Transacting 4 Contact Us for Ideas on How to Extend and Customize

Q&A

How to Reach Us Acromobile sales@acromobile.com www.acromobile.com CyberSource AcromobileforSFDC@cybersource.com www.cybersource.com