Botswana e-government Master Plan 2015-2021 Government Modernization Office
e-government MASTER PLAN a) Background b) Strategy Development c) Implementation Strategy d) Management Strategy e) Action Plan
I. BACKGROUND Goals i. To provide a roadmap and a blueprint for effective and productive e-government program ii. To strengthen systems of e-governance needed for sustainable program implementation. iii. To provide a coherent and holistic view of ICT strategies and initiatives for the next 7 years iv. To improve and maximize utilization of e-government Funds, avoiding duplicate investments. v. To strengthen the e-government infrastructure (Data Centre, Connectivity and Access Networks) Objectives i. Innovate Service Delivery through seamless connectivity between government agencies (G2G) ii. Improve access to information by reducing digital divide and improving network speed (G2C) iii. Enhance competitiveness through economic diversification (G2B). iv. Provide realistic and relevant technologies to support e-government program i. Subject : G2G, G2C, G2B, Infrastructure ii. Time period : 2015 2021 (7 years) Scope
II. STRATEGY DEVELOPMENT a) Vision and Mission b) Vision and Strategies c) e-government Strategies d) Strategy and Initiatives e) To-Be model Landscape
Vision & Mission Vision Integrated Government (1GOV). Mission To provide universal access to services through the use of appropriate strategies and technologies for efficient and effective service delivery
To achieve national visions, the following strategies were established under the e-government vision: Becoming the integrated Government, by providing universal access to services in a convenient, efficient, transparent and reliable way
Vision & Strategy National Vision TOWARDS PROSPERITY FOR ALL e-government Vision Becoming the integrated Government, by providing universal access to services in a convenient, efficient, transparent and reliable way Strategy Slogan SMART 1Gov G2G G2B G2C G2E Infrastructure Seamless IMprove Accessible Reliable Proper E-Government Strategy connect Innovative Service Delivery through seamless connectivity between government agencies competitivene ss Enhance Global Competitiveness through the economic diversification Wide & Fast Improved access to Information by minimizing regional gaps and overcoming poor network speed Information Practical opportunities provided through current and valid data Technology Realistic and relevant technologies to successful implementation of e-government
Goal Project Project Project Goal Goal Project Project Goal Goal Strategy and Initiatives The strategies are required to be categorized into the core building blocks of e-government system such as G2C, G2B and G2G G2C : Improve access to information by reducing digital divide and improving network speed Innovate civil services through informatization. Improve access to information through ICT infrastructure growth. G2B : Enhance competitiveness through economic diversification Innovate services to support business activities. Groundwork for co-working with private network needed. Integrated Government Portal, e-education System, National Health Information System, e-services, Content and Forms Development G2G : Innovate Service Delivery through seamless connectivity between government agencies Establish a foundation to support effective administration processes. Digitization of Government core work. Network Optimization System, E-Document System, Project Evaluation System, Local Government Information System, Administration Information Sharing Centre, BPR & BPM. G2E : Provide meaningful opportunities through current and valid data. Develop integration of employment data of private and public sectors e-procurement System, Business Activity Support System Infrastructure : Provide realistic and relevant technologies to support e-government program. Integrate and standardize information resources. Establish effective management system by introduction of network infrastructure monitoring. Enterprise Architecture, Integrated Data Center, STEP, Contact Centre, National Broadband Strategy. Policies & Regulations, Kitsong Centres, Governance & Institutional Framework, Legislative Framework, Network Optimization Job Portal, Civil Affairs Single Portal
To-Be Model Landscape
III. Implementation Strategy a) Selection of Priority Initiatives b) Method of Priority Evaluation c) Master Plan Initiatives
Selection of priority Initiatives Priority focus areas were selected based on the level of e-government and strategic value for each sector. Initiatives were selected based on their crucial value to enforce national ICT foundation, enhance competitiveness of private sector, or increase social welfare for citizens, as well as infrastructure performance, mobile, fixed Internet, and training in ICT infrastructure. Two more initiatives were included to advance e-governance and upgrade e-government Strategy. Candidate sectors included Environment, Employment, Agriculture, Science & Technology, Industry & Trading, Labour, Economic Development, Construction, Communication & Transportation, Foreign Affairs, Police, Health, Mining, Tourism, Defense, Infrastructure, general Administration, Private Sector, and e-government. The selected initiatives will accelerate and upgrade e-government rating for Botswana. The UN s index for e-government stresses the need for Government wide service, citizen participation, and openness of Government data to the public.
Implementation of e-government initiatives was done based on feasibility (technology and institution) and strategic importance (urgency and impact) : 1) The e-government initiatives should be executed bearing in mind direct and indirect interrelationships among e-government initiatives. Hence, e-government strategy upgrade and advancement of e-governance should be given the first and highest priority. 2) Implementation of Network Optimization, Project Evaluation System and e-document System should be done prior to other eight e-government initiatives for the following reasons: Network infrastructure should be ready for e-government to guarantee service delivery within and outside government. Project management needs to be supported by project evaluation system to manage project implementation effectively and efficiently, and improve human resources capabilities. e-document system streamlines government process, and enables government organizations improve productivity with sharing official document online and provide civil services through Internet.
Master Plan Initiatives 1. Upgrade e-government Strategy 2. Advancement of e-governance 3. Project Evaluation System 4. e-document System 5. Network Optimization 6. e-education System 7. National Health Information System 8. Business Activity Support System 9. e-procurement System 10. Local Government Informatization 11. Civil Affairs Single Portal 12. Administrative Information Sharing Centre 13. Job Portal 14. e-agriculture 15. Government Enterprise Architecture (GEA)
IV. Management Strategy 1. Governance 2. Roles & Responsibilities 3. Legal framework
Legal Framework Ideal model of legal framework
V. Action Plan 1. e-government Roadmap 2. Interrelationship among projects
e-government Roadmap Initiatives in e-government Maser Plan 2014
Interrelationship among Projects Relationship with ongoing projects in e-government Master Plan 2012
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