Avaya Operations Intelligence Suite (Avaya OIS) Realize the Full Potential of your Avaya Solution with Innovative Maintenance
Avaya Operations Intelligence Suite (Avaya OIS) You have multiple locations with voice, video, and data being sent all over the world. How do you keep track of everything and identify the source of issues? Imagine having all the information you need to effectively monitor, troubleshoot, and manage your Avaya network consolidated into one single web portal. Avaya Operations Intelligence Suite (Avaya OIS) is a unified dashboard that improves serviceability with real time system status, reporting, and incident management. With powerful system diagnostics and tools, Avaya OIS can provide an end-to-end network view of your product and solution performance, enabling you to reap the full benefits of your Avaya solutions. Challenges IT departments today spend a lot of time and effort independently managing individual network components. If they want to take advantage of new and improved technologies being introduced, the increasing complexity of these new solutions further strains their already low resources. They lack the staff and skill level to support these complicated technologies, making it difficult to realize the benefits they offer. 2 avaya.com
In addition, many businesses lack insight into their communication networks. They are experiencing chronic, hard to solve problems with increasing time to issue isolation and resolution and struggle to find the information they need. Currently, there is no ability in the industry to drill down to the root cause of network issues. Industry serviceability has lagged technical innovation and until now, has been unable to provide IT with the support they need. Redefining Maintenance Avaya has developed a tool unlike any other. Avaya Operations Intelligence Suite offers numerous benefits that enable you to gain full insight into your network and improve overall serviceability. you need to reduce downtime, case recurrence, and time to resolution. Proactively Take Action. Avaya OIS not only provides important information about your network, but it also enables you to take action with functional resources and tools. Avaya OIS features and capabilities help you identify opportunities for improvement and put you in control. Reinforce the Value of Support. Employees will be empowered with information and resources they need to do their job more effectively and efficiently, providing better support to internal customers. Day to day costs will also be reduced with less Key Value Avaya Operations Intelligence Suite will make the difference in your communication network. Maximize your time by simplifying tedious work tasks and gathering information into one unified dashboard. Optimize performance of your team with easy access to valuable network information and web-based tools that increase the quality of support. Be in control with end-to-end visibility and full insight into your network. time spent on troubleshooting and management. Streamline Your Workflow. Avaya OIS can save you time and free up resources by providing tools that make your job easier. By combining critical information such as incident and product lifecycle detail into one consolidated enterprise view, Avaya OIS simplifies tedious information gathering. The easy to use dashboard with customizable features quickly gives you the facts Figure: Avaya Operations Intelligence Suite Homepage avaya.com 3
Avaya Operations Intelligence Suite Portal Organized into 5 functional tabs, our Operations Intelligence Suite boasts a straightforward structure allowing quick navigation of the portal. Each tab is assigned a specific set of features to help you swiftly and easily find what you re looking for. Home a single glance view that provides instant network oversight. A large, customizable map provides a quick status on incidents, lifecycle, and performance. Incidents full visibility into issue resolution with open case severity, incident status, time to resolution, trending summaries, and historical reporting. Lifecycle location views include product inventory, end of sale status, extended support, available critical patches, Lifetime Service Support, and firmware/software version. Performance Service Level Agreement Monitoring (SLA Mon) helps solve and prevent chronic issues by getting to the root of the problem to pinpoint exactly what s wrong with your network. Reports report generation and report scheduling allows you to view current inventory and release information, and gives you the ability to request the information that matters most to you. Enabling Issue Resolution Our Operations Intelligence Suite Performance section focuses on cause identification of network issues. Avaya offers several innovative tools that allow you to monitor quality statistics, trace performance factors, and detect network issues like never before. Session maps trace end-to-end calls to troubleshoot voice call problems Quality of Experience (QoE) matrix displays Quality of Service markings and connection details Quality of Service (QoS) illustrates audio, video, and data queues and the associations between them Delivering Differentiated Value Avaya is setting the industry standard for support by redefining maintenance and putting you in control of your network. A tool unlike any other, Operations Intelligence Suite will give you the critical information you need to more effectively manage your communications network. Easy to use tools and features simplify your workflow and help make your job easier QoE Features Displays end points and connection details with easy to read matrix of call path status from user profile locations Provides performance factors including delay, jitter, packet loss, remarking, etc. Identifies network hops that have misconfigured QoS markings 4 avaya.com
QoS Tracing Features Tracks all of the packets and identifies where the problem occurs with packet transformation Runs end-to-end tests and measures results Identifies performance factors such as remarking through network traces Powerful insight into the root cause of call issues enables you to resolve difficult problems Employee empowerment will reinforce the value of support and help you realize the full potential of your Avaya solution OIS Advanced Implementation Support In addition to deploying OIS with your own internal resources, Avaya Professional Services (APS) offers an OIS implementation package which provides turn-key deployments including consulting, design, installation, testing and training for up to 10 devices. Continuous Innovation Avaya is working hard to improve your customer experience and ensure that you receive the best in maintenance and technology. A planned Avaya OIS roadmap will provide continual feature development and improvements. Get Started Today with Innovative Maintenance Avaya OIS is a value-added tool designed to further enhance the Avaya support experience for select maintenance customers. Please contact your Avaya Authorized Partner or Avaya Account Manager to find out how you can get Avaya OIS for your business. About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com. 2012 Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All trademarks identified by,, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein. References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, 2009. 06/12 SVC4859 avaya.com 5