Handling Instructions CLS - Licensing of integration product (feature) OpenScape Contact Center Agile V7.0
Table of Contents 1. Introduction 3 1.1. Purpose of the document 3 2. Product Information 3 2.1. General 3 2.2. Features 3 3. First Licensing 5 4. Add-On Licensing 5 5. Rehost 5 6. Shift 6 7. License Transfer 6 8. Upgrade 6 8.1. HPPC Agile V6.0 OSCC Agile V7.0 6 8.2. HPPC V6.5 OSCC Agile V7.0 7 2
1. Introduction 1.1. Purpose of the document The document describes the differences of the CLS licensing process between this product (feature) and the standard process of HiPath License Management (see document License Guidelines). 2. Product Information 2.1. General a) Each system (except a Demo system) requires either OSCC A V7.0 Base Pack Agile or OSCC A V7.0 Base Info but not both. b) It is possible to upgrade to V7.0 from previous HiPath ProCenter Versions (V6.0 and V6.5). c) OSCC A V7.0 Base Info is added as base feature when a system is upgraded to V7.0. This feature does not contain any other licenses. d) All upgrades from systems < V6.0 are handled as new V7.0 system orders. e) The product can be ordered linear or via a configuration tool. Via configuration tool the order must be activated as whole and has a system ID. f) OSCC A V7.0 Base Pack Agile includes 5 * User and 1* Manager licenses. g) The maximum User quantity per system is different depending on the PBX type to which the ProCenter system is connected. h) Agent Desktop quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). i) Associate Desktop quantity has to be less or equal the quantity sum of User licenses (incl. those of the base pack). j) E-mail User quantity has to be less or equal the quantity sum of Agent Desktop and Associate Desktop licenses. k) Callback quantity has to be less or equal the quantity sum of Agent Desktop and Associate Desktop licenses. 2.2. Features Feature # Feature Name F31505-K78-A1 F31505-K78-A2 F31505-K78-A3 F31505-K78-A4 F31505-K78-A5 F31505-K78-A6 F31505-K78-A7 OSCC A V7.0 User OSCC A V7.0 Manager OSCC A V7.0 Agent Desktop OSCC A V7.0 Associate Desktop OSCC A V7.0 Call Director OSCC A V7.0 E-Mail User OSCC A V7.0 Callback User 3
F31505-K78-A8 F31505-K78-A9 F31505-K78-A10 F31505-K78-A11 F31505-K78-A12 OSCC A V7.0 Base Pack Agile OSCC A V7.0 Upgrade per Agent OSCC A V7.0 Promo Info OSCC A V7.0 Demo Agile OSCC A V7.0 Base Info Feature max quantity limits: Feature Max Qty Limit OSCC A V7.0 User 100 OSCC A V7.0 Manager 25 OSCC A V7.0 Agent Desktop 100 OSCC A V7.0 Associate Desktop 100 OSCC A V7.0 Call Director 1 OSCC A V7.0 E-Mail User 100 OSCC A V7.0 Callback User 100 OSCC A V7.0 Base Pack Agile 1 OSCC A V7.0 Upgrade per Agent 100 OSCC A V7.0 Promo Info 1 OSCC A V7.0 Demo Agile 1 OSCC A V7.0 Base Info 1 Content of OSCC A V7.0 Base Pack Agile : Quantity Feature 5 OSCC A V7.0 User 1 OSCC A V7.0 Manager Content of OSCC A V7.0 Demo Agile : Quantity Feature 5 OSCC A V7.0 User 5 OSCC A V7.0 Agent Desktop 4
5 OSCC A V7.0 Associate Desktop 5 OSCC A V7.0 E-Mail User 5 OSCC A V7.0 Callback User 2 OSCC A V7.0 Manager 1 OSCC A V7.0 Call Director PBX types: PBX Type Max. User Quantity HiPath 3500/3700 V5.0/V6.0/V7 64 HiPath 3800 V5.0/V6.0/V7 100 3. First Licensing Nothing special Figure 1 PBX type question 4. Add-On Licensing Nothing special 5. Rehost Nothing special 5
6. Shift Partial shift is not possible. 7. License Transfer Nothing special 8. Upgrade 8.1. HPPC Agile V6.0 OSCC Agile V7.0 It is possible to upgrade from HiPath ProCenter Agile V6.0. For each V6.0 Telephony Agent one upgrade feature ( OSCC A V7.0 Upgrade per Agent ) is required. The required upgrade license quantity is increased by the fact that the base and promotion feature also include agent licenses. It is not possible to upgrade when there are more than 150 Telephony Agents. In this case the system has to be upgraded to product OpenScape Contact Center Enterprise V7.0. Only the whole V6.0 system can be upgraded. The MAC Address cannot be changed during the upgrade process. The required quantity can be calculated using this formula: Quantity of HiPath ProCenter Agile V6.0 Telephony Agent + 5 (Agents that are included in HiPath ProCenter Agile V6.0 Basic) + 15 * Quantity of HiPath ProCenter Agile V6.0 Promotion package Upgrade Mapping Table: HiPath ProCenter Agile V6.0 Mapping Qty. OpenScape Contact Center Agile V7.0 HiPath ProCenter Agile V6.0 Telephony Agent 1 OSCC A V7.0 User HiPath ProCenter Agile V6.0 Agent Desktop 1 OSCC A V7.0 Agent Desktop HiPath ProCenter Agile V6.0 Associate Desktop 1 OSCC A V7.0 Associate Desktop HiPath ProCenter Agile V6.0 Promotion package 10 OSCC A V7.0 User 15 OSCC A V7.0 Agent Desktop 6
1 OSCC A V7.0 Base Info HiPath ProCenter Agile V6.0 Basic 5 OSCC A V7.0 User 1 OSCC A V7.0 Manager HiPath ProCenter Agile V6.0 Call Director 1 OSCC A V7.0 Call Director HiPath ProCenter Agile V6.0 Manager 1 OSCC A V7.0 Manager 8.2. HPPC V6.5 OSCC Agile V7.0 It is possible to upgrade from HiPath ProCenter Agile/Standard V6.5. For each V6.5 Agent one upgrade feature ( OSCC A V7.0 Upgrade per Agent ) is required. It is not possible to upgrade when there are more than 150 Telephony Agents. In this case the system has to be upgraded to product OpenScape Contact Center Enterprise V7.0. Only the whole V6.0 system can be upgraded. The MAC Address cannot be changed during the upgrade process. It is not possible to upgrade from HPPC V6.5 if the V6.5 Mode is Standard. In this case an error message (see Figure 2 Error in case of upgrade from mode Standard) will be shown and the upgrade process cannot be finished. Figure 2 Error in case of upgrade from mode Standard Upgrade Mapping Table: HiPath ProCenter Agile/Standard V6.5. Mapping Qty. OpenScape Contact Center Agile V7.0 HPPC V6.5 Basic 1 OSCC A V7.0 Base Info HPPC V6.5 Note: Configured System 0 7
HPPC V6.5 Suites 0 HPPC V6.5 Agent 1 OSCC A V7.0 User HPPC V6.5 Email Agent 1 OSCC A V7.0 E-Mail User HPPC V6.5 Callback 1 OSCC A V7.0 Callback User HPPC V6.5 Manager 1 OSCC A V7.0 Manager HPPC V6.5 Skill Based Routing 0 HPPC V6.5 Agent Desktop 1 OSCC A V7.0 Agent Desktop HPPC V6.5 Associate 1 OSCC A V7.0 Associate Desktop HPPC V6.5 SDK Client 0 HPPC V6.5 CallDirector 1 OSCC A V7.0 Call Director 8
About Unify Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency. Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results. Copyright Unify Software and Solutions GmbH & Co.KG. 2018 Mies-van-der-Rohe-Strasse 6, 80807 Munich, Germany. All rights reserved. Reference No.: A31002-P3010-D101-2-7629 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co.KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.