SAMSUNG Electronics K12 Education White Paper
Table of Contents Table of Contents...2 K12 Education Point of View...3 Key Trends and Challenges...3 Document Workflows...5 Document Requirements...6 Samsung s Value Proposition for K12 Education...8 Print Cost Reduction...8 Productivity Enhancement...8 Parent, Teacher and Staff Satisfaction...9 Information Security and Regulatory Compliance...9 Samsung Offerings for K12 Education...10 Cost Optimization...10 Productivity and Satisfaction Improvement...12 Security and Privacy Protection...14 Page 2
K12 Education Point of View Key Trends and Challenges Today, parents and government are simultaneously pressuring K12 Education for better education and environmental standards. Parents are paying increased attention to their children s overall educational experience and would prefer direct and immediate communication with the teachers through a variety of methods this is especially the case with working parents. At the same time, government is focused on educational system improvements. The No Child Left Behind Act aims to increase educational quality using performance management to identify problem areas and take corrective action. The Obama administration recently invested $77 billion to implement the reformative American Recovery and Reinvestment Act, designed to strengthen K12 Education. To satisfy the high stakeholder expectations, schools are seeking to develop effective, creative teaching materials and methods tailored for different learning styles. For example, e-learning and web portals require innovative teaching technologies that depend on improved information technology infrastructure, Internet Protocol television (IPTV) and content creation tools. Schools face the challenge of effectively balancing and allocating budgets given the high cost of technology. In addition, teachers need to spend time developing and using the new teaching materials and methods [Figure 1]. Page 3
[Figure 1] Teacher Time Allocations Teachers spend almost 60% of their time to non-teaching activities including planning, preparation, and evaluation. Source: Human Science Research Council, 2005 In addition to emphasizing education quality, the government is also placing new regulatory pressure on public schools with the Family Education Rights and Privacy Act (FERPA), in response to the concern for student information security. Under FERPA, schools must make it possible for a parent or an eligible student to inspect and review the student s educational records. As well, schools cannot disclose any information from an education record without signed and dated parental or eligible student consent. Page 4
Document Workflows [Figure 2] Document Workflows in K12 Education Note: This workflow is based on SAP Industry-Specific Business Map (http://solutioncomposer.sap.com) Strategic Planning and Stakeholder Management: At this level, workflows involve funding, managing legislative requirements, and working with school boards and parent advisory boards to set direction for schools. Paper-based funding applications and any necessary associated documentation make it difficult to quickly assemble applications for government funding. Funding among private schools is driven by marketing communications, which can cause a major bottleneck because paper-based marketing materials rapidly become outdated. In addition, staffs do not always have the most up-to-date version. Academic Services and Learning: Teaching and learning processes consist of content presented and interacted with by students and teachers in varying formats. Student performance management, particularly testing and grading, are problematic because of long lead times and expensive forms. Page 5
Student Information Management: Information services in education include the registration process and student records maintenance. Paper-based student records can hinder effective communication between parents and teachers and poses a threat to information security. Document Requirements To meet key challenges across operational workflows, schools are focusing on innovative document solutions with the following requirements: > Optimize Testing for Cost Reduction Testing is a major area that needs to be improved. Schools can eliminate the high cost associated with testing forms by using the on-demand testing form printing equipment. Document solutions capable of integrated functions allow teachers and staff to print, scan, score and analyze tests all in-house, without having to ship documents to a central scoring and storage location. > Digitize and Integrate Learning Materials Schools can greatly simplify the development and production of learning materials by moving from paper-based materials to digital. Electronic documents allow for integrated document management, which provides version control and rapid access to up-to-date documents among teachers, and other staff. The electronic system provides a solid collaborative platform that enables easy content modification and content reuse. Because teachers no longer need to spend so much time creating and tracking down learning materials, they can spend more time teaching so that children receive a higher quality education. Page 6
> Improve Parent-Teacher Communications Schools need to send information about student attendance and performance to parents in a timely and effective manner, to allow parents to take action. Some parents would prefer to receive report cards electronically via email or through controlled web access. To build successful teacherparent relationships, schools must be able to support different communications channels. > Develop Custom Marketing Materials Developing and storing marketing materials in a consolidated document management system allows the rapid customization and distribution. Staff can send out the most upto-date information to prospective learners in the most effective way for the prospect, via fax, email or through a web portal. Central storage ensures people are receiving the latest version. > Ensure Tight Security and Protect Privacy To secure student information properly, schools need to take advantage of secure data storage and communications channels. Schools must protect student records against unauthorized access and misuse. Monitoring and tracking document access through fully-implemented security measures including user authentication. Audit logs provide officials with the means to trace malefactors. Page 7
Samsung s Value Proposition for K12 Education With our major industry footprint, Samsung has developed deep understanding and insight into the needs of K12 Education for powerful, yet cost-effective, document management solutions. Our comprehensive document management solutions reduce document processing, storage and printings cost, increase teacher productivity and improve student s learning experience. We understand the importance and complexity of regulatory compliance, maintaining student privacy and information security. Print Cost Reduction Samsung helps schools to optimize printing in the most cost-effective way possible. Our solution enables teachers to create and print tests on-demand, reducing the high cost and long lead time associated with preprinted test forms. As a result, schools can eliminate storage cost, contributing to a reduction in operating expenses that are un-related to learning outcomes. We provide customers with cost-competitive hardware and necessary supplies to meet the needs of your institution. Managed Print Service allows institutions to gain control over printing cost. Productivity Enhancement Our solutions offer cutting-edge laser technology that will allow you to turn cumbersome paper-based processes into a streamlined electronic document management system. The system allows educational professionals to easily create, process, and share documents ranging from tests to student records. Page 8
One highlight of Samsung s technology is its enhanced ability to keep parents informed about their child s attendance, performance and safety. The solution also allows school administrators and teachers to store, share and reuse valuable intellectual knowledge true added value. By accessing and contributing to a consolidated store of learning materials, teachers can share knowledge, find and reuse existing teaching materials more efficiently. We assist teachers further with flexible, on-demand test formats, allowing them to create new templates tailored to individual needs. This dramatically reduces the time spent on testing, grading and performance analysis. Additional benefits include reduced paperwork as a result of streamlined administrative processes and communications for teachers and staffs, improved material quality, and faster turnaround for large volume handouts as a result of automatic sorting and bundling features. Parent, Teacher and Staff Satisfaction New operational workflows enable teachers to concentrate on educating students rather than on trivial tasks like grading and creating tests or searching for learning materials. Freeing teachers from these tasks increases their job satisfaction, allowing them to concentrate on the needs of individual students. Effective, timely teacherparent communications provides parents with a better idea of their child s academic progress, attendance, and participation extracurricular activities, providing them with information they need to assist their children and gain peace of mind. Information Security and Regulatory Compliance Our document management solutions focus on ease of access in a high-security framework to help prevent the loss or misplacement of key student documents. Page 9
Proactive protection against privacy invasion, identity theft and hacking, and combined with secured communications, allow educational institutions to comply with FERPA regulatory requirements. Samsung Offerings for K12 Education Samsung engineers reliable, high-quality hardware and software solutions, simplifying burdensome test/grading and class education materials development in a cost effective way. In addition, Samsung s versatile & secured document device will be able to help enhance communication with parents while complying with FERPA regulations. Cost Optimization In a comparative study performed by Buyers Laboratory Inc. (BLI), the leading source for unbiased and reliable intelligence for the imaging industry, Samsung copiers and supplies outperformed others in reliability, multi-tasking capability, and productivity and efficiency. BLI confirmed Samsung as provider-of-choice for lowest-cost management options [Figure 3]. [Figure 3] Lowest Cost of Ownership: Both Samsung color and mono A4 copier proved lowest total cost of ownership vs. industry leading vendor s copier in BLI Test Page 10
Samsung s Managed Print Service (MPS) consolidates on-site printers, MFPs, copiers and fax fleet management with a variety of flexible options, from basic cost-per-page contracts to comprehensive service engagements. A convenient, metrics dashboard provides complete visibility into all network device usage so that printer, fax, scanning and copying can be monitored and measured from anywhere. Using Samsung s Managed Print Service (MPS) programs, schools typically save 10 to 30 percent in total cost of ownership. In addition, real-time monitoring of toner outage or printer malfunctions enables device maintenance management, while Samsung s CounThru 2 Enterprise analysis report shows usage and billing information by print type, paper size and color selection [Figure 4]. [Figure 4] CounThru 2 Enterprise: Offer total visibility of printer and copier devices Ecological Credentials Greenpeace, a world-renowned environmental group, ranked Samsung as the world s second most eco-friendly company. In addition, we received the 2009 Energy Star Excellence Award from the U.S. Environmental Protection Agency, and became a SmartWay Partner to help reduce greenhouse gases generated during freight transport. Samsung printers have garnered numerous Blue Angel Certifications and every Samsung printer and MFP built since 2007 has been granted a Star Mark. Samsung is committed to helping consumers lead a greener digital lifestyle, and has developed innovative toner units and printer functions to minimize material use and energy consumption. Page 11
Take-back and Recycle Program Samsung's S.T.A.R. Program is a free service, created in partnership with FedEx, to encourage companies to take responsibility for keeping the environment clean. Since 2005, it has set a new industry benchmark for cartridge return plans. Under the program, Samsung collects empty print cartridges, safely recycles them, converting them into useful materials and thereby ensuring they are not incinerated or sent to landfills. Related Solutions with Software : CounThru 2 Enterprise Managed Print Solution Productivity and Satisfaction Improvement Convenience and Ease of Use Samsung helps K12 Education to enhance productivity by managing large volumes of paper documents in digitized form. A hardcopy scan can be transformed into various formats, including.tif,.jpg,.pdf and delivered to any destination, using fax, printer, OCR, e-mail or any enterprise application. Samsung s Scan to USB enables you to transmit scanned documents and receive e- mail directly to any USB device. You can register an email address, scan a document, and then share hard copy reports by emailing them to multiple recipients. Education professionals can conveniently index, search, and categorize documents, and collaborate across diverse information technology and communications platforms. The system allows administration, accounting, and any other departments to securely access, update, share and store any document [Figure 5]. Page 12
[Figure 5] SmarThru Workflow 2: Simplify document workflows: Capture paper and electronic documents and distribute them to predefined destinations and processes For economic multiple-document printing, Samsung provides competitively high-speed duplex printing. Samsung devices include finishing options for convenient print operations. For example, you can use finishers that automate, staple or collate jobs for large volume printing. To preserve your current investment in print and communications infrastructure, Samsung s Universal Print Driver recognizes and works with any PDL printer or multifunction device. In addition, our solution allows you to remotely control, monitor and troubleshoot multiple devices from a single interface [Figure 6]. [Figure 6] Samsung Universal Print Driver: One simple install supports multiple printer Page 13
For schools seeking printing cost optimization, Samsung provides convenient functions for self-operation. One way to illustrate this is to show that Samsung copiers have numerous user-friendly functions (for example, easy-to-install drum/toner cartridges; a simple pull in/pull out finisher; and a fax module). Compatibility and Flexibility Samsung engineers compatibility with printing features using Citrix and SAP, as well as with IPv6 / IPSEC. Our inter-changeable toner cartridges and other supplies let you manage printers easily and effectively from single vendor. Responsive Service Plans The Samsung implementation team offers hardware and software customization and system design as well as legacy system integration services. We minimize the costs of ongoing maintenance services by setting a fixed fee for each, so you can phase in the service you require and plan costs in advance. Typical options include service-level agreement changes, parts-only warranties, extended warranties, onsite or call center service; local provider service, equipment pick-up and delivery, in-house escalation and next-business-day service. Innovative, Durable Hardware For years, Samsung s multifunction printers have lead the way in innovation and cost reduction. They have received reviews that place them time and time in the Best Quality in terms of Performance and Innovation for reliability, multi-tasking capabilities and productivity and efficiency improvements. Samsung has been continuously awarded Pick of the Year by BLI, and is consistently a Better Buys for Business Editor s Choice. Security and Privacy Protection Samsung s diverse product lines are engineered with privacy and security as a paramount consideration. Security Features for Regulatory Compliance Samsung s unique security features eliminate detect and eradicate malicious attacks and to protect student record information. FERPA compliance features include user Page 14
authentication and authorization for document access; security logs for audit; and enhanced network security for record transmission. Common Criteria Certification for Multi-function Printers Common Criteria (CC) certification makes it easier for IT professionals to identify the products that meet their security requirements. Samsung s CC-certified MultiXpress features include image overwrite, user authentication, security management, security audit log and data-flow management. [Figure 5] Common Criteria Certification: Offer business environment capable products with certification Image Overwrite Feature as follows; User information created during copying, printing, network scanning, scanning to e- mail, or scanning to server processes is immediately recorded on the MFP s hard drive. To secure this information, the MFP software implements an image overwrite function to erase image data. The MFP software performs three overwrite passes of the data using the methods defined in Department of Defense (DoD) 5200.28-M. Related Solutions with software : SyncThru Web Service UI (Device Management) Page 15