EMIRATES INTERNATIONAL FACILITIES MANAGEMENT llc P.O. Box: 2286 Abudhabi UAE Tel: +9712-6436663Fax: +9712-6436660 Email:calibers@calibers.ae
Contents Introduction Clients &Project Experience Facility Management Services CAFM System Client and Business Sectors Client Portfolio & Experience INTRODUCTION EIFMprovides Integrated Facilities Management Services with the backing of more than 5 years experience in this field. Based in Abu Dhabi, United Arab Emirates, EIFM provides innovative residential, industrial and commercial property services throughout the Emirates. From Building Automation through Air-conditioning, Electrical, Plumbing, Cleaning, Security and Energy Management. EIFM is a single-point-of-contact business partner, offering a unique all-encompassing service to a building's lifecycle, resulting in cost-effective solutions and total peace of mind. EIFM operates from its head office in Mena, Abu Dhabi. EIFM also operates site offices in Dubai to enable us to reach our clients on time, and is expanding into other Emirates soon. EIFMhas register for ISO 9001:2008 certificationand follow full quality control and Health & Safety procedures in place on all contracts. WHY EIFM? EIFM will tailor your services to meet the needs of customers, forming an operational working relationship based on two-way communication, professionalism and trust. This is supported by an experienced team of professionals within-depth regional market knowledge to offer a comprehensive range of facilities for all types of properties and projects. OUR AREAS OF OPERATIONS EIFM s main focus is to address Facility Management Services to maximize, protect and maintainclient s investments. Our operations include: Building Operations & Maintenance
Cleaning / Hygiene Services Security & Safeguarding Facilities Management Consultancy Energy Facility Management Office Support Services Civil Works Fit outs and Fabrications Valet parking services Car wash services TRUSTED QUALITY EIFM is one of the region s most respected facilities management companies. Our commitment is to excellence and adding value to our customers. All our projects are subject to stringent Quality Assurance standards. CLIENTS & PROJECT EXPERIENCE EIFM has been in a long term contractual relationship with East & West International Group (A Real Estate Company), First Gulf Properties, His Highness &Individual properties for providing Soft & Hard Services to their following residential, commercial buildings & community areas are maintainedon annual basis. These services include Maintenance, Cleaning, Security & Energy Management and other adhoc services for all below stated projects/buildings. List of Properties to be maintained annually by EIFM for E & W International Group - DAS Tower (3B+G+M+21+Roof) E-48 Murror Complex (B+G+2) Murror Abu Dhabi Cooperative Society Murawah Tower (3B+G+22+Roof) B6 Building (G+17+Roof) C6 Building (B+G+M+4+Penthouse+Roof) AGT (G+M+18+Roof) E-19/02 Aramex Building (G+M+5+Roof) Al Safia Twin Complex Dubai (G+2+Roof) Lulu Building (G+7+Roof) Qasimiya Building (G+7+Roof) Al Ain Oasis Complex (A compound of 74 Villa, 24 Studio & Supermarket) 5 Villa Muroor (G+1) (A Compound of 5 Villa) 4 Villa Muroor (G+2) (A Compound of 4 Villa) 2 Villa Mushrif (G+2) (A Compound of 2 Villa) 2 Villa Karama (G+2) (A Compound of 2 Villa) Shahama 141 & 63 (G+2+Roof, Residential complex) List of Properties to be maintained annually by EIFM for First Gulf Properties P-9 Residential Building (3B+G+17+Roof)
P-9 Office Building (3B+G+16+Roof) P-9 Service Building (3B+G+22+Roof) Al Qurm (A compound of 87 Villa) 8 Villa complex Mushrif 11 Villa complex Jumeirah Dubai JBR Staff accommodation Dubai Al Nahda Tower (G+11+Roof) List of Private Properties/Office/Departments to be maintained annually by EIFM Al Jazira Club Department of Planning, Abu Dhabi Centre of Document &Reserch MPM Properties Lindenberg Head Office SEHA Head Quarter Al Arabia & Press Media Office Das Holding Office United Design Office Private Villa s/buildings for different client. EIFM is also involved to provide Facility Services for H.H projects HH Sheikh Mansour Palaces and Villas. H.H Al Wathba Compound & Stables H.H Shaikha Alia Villa Al Wathba H.H Al Ain 3 Farms H.H AL BAHIA Farms FACILITY MANAGEMENT SERVICES Maintenance & Projects EIFM supports all areas of asset management including Air-Conditioning, Electrical, and Plumbing, Lifts, Safety Systems, Architectural elements and more. All this with regular inspections, servicing and performance monitoring. Planned Preventive Maintenance is undertaken by diligent professionals. Our trained Engineers and Technicians are centrally coordinated by our service desk. In case of a breakdown, EIFM s 24x7x365 service desk responds within a guaranteed time period as per service level agreements. Our Projects and commissioning team deal with the changes and upgrades that are needed during the occupational life of a building. This integrated in house team can provide all the functionality of a main contractor, without having to bring a 3 rd party into a building. This
integration is key to an operational building, as the completeness of the refurbishment or project is underpinned by the constant presence of the team that will operate and maintain it on completion. Cleaning Services EIFM offers a full range of cleaning services and materials with over 1,000 staff. Fully-trained staff utilise state-of-the-art cleaning machines and equipment. Services include marble crystallization, floor polishing and scrubbing, cleaning soft furnishing and carpets and preparing buildings for occupancy. We also offer specialised teams for high rise building facade and window cleaning. We ensure usage of non-hazardous products and environmentally safe processes. Security Services We provide uniformed, fully trained security personnel from a pool of over 1200 guards. The Security management team can advise on the operational set up of Security Offices, command and control centres, computerized parking, close-circuit surveillance systems, efficient patrol procedures, record keeping and crisis management. Our Security Service encompasses Offices and Residential towers, private villas, compounds, shopping malls, warehouses and prestigious apartment buildings. We provide static and patrolling guards, CCTV operators, BMS operators, and mobile guards as well as concierge and lifeguard services. Office Support Services Adding value to a client s operations beyond the traditional scope of services is EIFM s aim. We offer a unique structure of packages aimed at reducing a client s operational transactions. EIFM is able to offer a package of support services to an office, specifically tailored to give customers best value from non-core activities. These services range from procurement for stationery and consumables, fleet vehicles and transport management, drivers, product sourcing services,to office assistants, receptionists, greeters and many more services that may not be core to a business.
Energy Conservation & Management EIFM monitors, controls and enhances the efficiency of engineered systems and equipment to reduce energy consumption and waste of natural resources. We have experience of net based remote monitoring and control of energy systems. A matter of global concern, energy management is prime in EIFM s list of objectives. Our dedicated staffs works to ensure a building consumes less energy, reducing costs and the burden on the environment. Facilities Management Consultancy EIFM can work with a client to provide Facilities Management Consultancy as early as the building concept stage, right up to occupation, operations and maintenance. Our expertise results in cost-effective building maintenance, and results in extended asset lifetime. This is done through a team of dedicated professionals with a wealth of experience in building design, operation and maintenance, through planning, energy resource management and improvements. Valet Parking Services EIFM offers valet services for a wide variety of businesses including: Restaurants Night Clubs Hotels Reception Centers Hospitals Corporate Offices Resorts Country Clubs Malls Special Events We are dedicated to offering only the highest standard of customer service. Valet Parking Services adds the touch of elegance for any occasion. Eco Friendly Car Wash Services EIFM offers Eco Friendly car wash services: Eco-friendly car wash service is not only convenient, but it saves millions of litres of water annually and keeps environment clean. This is done through a mobile car wash unit and with a team of dedicated professionals.
Manpower Supply & Services EIFM is involved to provide Professional and Skilled manpower on short term & long term basis: We can work with you from project proposal preparation, manpower planning to implementation. We ensure that all travel, governmental and pre-deployment procedures and complied with permanent & temporary placements. We continuously search, recruit and screen the best available skills nationwide. We make sure that we attend to their human resources needs in a timely and efficient manner. Upon deployment at the jobsite and upon request of the Client, we can arrange all necessary logistical arrangements to ensure that the personnel i fully prepared and turned over the employer at the jobsite. CAFM (Computer Aided Facility Management) SYSTEM FSI Concept 500 - FM Software Applications EIFM operates using a product called Concept TM 500, FSI s dedicated Computer Aided Facilities Management (CAFM) Software solution, this operates the operational management tools to monitor and control all facilities and maintenance activities including assets, resources and finances. Concept TM 500 provides fully integrated Helpdesk and PPM functionality and enables the capture of facilities data into a central repository. This single repository facilitates meaningful data retrieval in a report format which provides the basis for more informed management decisions and strategic policy choices aimed to give improved efficiencies, customer satisfaction and cost reduction in facilities service provision. Concept TM 500 Base System Comprises: Asset Management Buildings & Locations Property Register Contract Management Service Level Agreement Control Financial Control (Cost Centres & Cost Codes) Health & Safety Notes Helpdesk / Call Logging Personnel Manager Labour Operational Planning System (LOPS) Planned Preventive Maintenance (PPM) Reports & Statistics Resource Register Supplier Register Customer Satisfaction Forms System Security Task Control Task History Work Permits
Approvals Business Sectors Commercial, housing, retail & leisure property Manufacturing and process engineering Education and healthcare Energy, environment and natural resources Finance, insurance and professional services Government Technology and telecommunications Transport Accreditations Commercial Licence ISO 9001:2008 Accredited Insurance Policy Third Party Liability Insurance Workmen Compensation Motor Group Policy (Fleet Policy) Client Sectors Property owners Property developers Corporate business Factories & Warehouse Operators Banks Government Constructors and designers Education Facilities Operators Facilities Management Contractors Facilities Management Consultants
Facilities Management Capability Statement-EIFM