Executive Director, Health and System Performance Reporting Candidate Information Pack September 2017
To receive this publication in an accessible format, email vahi@dhhs.vic.gov.au Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne State of Victoria, Victorian Agency for Health Information, July 2017. ISBN 978-0-7311-7278-8 (online) Available at the Victorian Agency for Health Information <http://www.vahi.vic.gov.au> (1707004) i Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Welcome Thank you for your interest in joining the Victorian Agency for Health Information. We re a new agency of government dedicated to providing high-quality information on safety, quality and performance of health services in our local community. We provide this information to people right across the health system; to boards, executives and thousands of clincians, to make sure they have meaningful and useful information to support their efforts to stimiulate and drive imporovments in care. We ve already started to establish a small team of very talented individuals and an exciting workplace, but we want more talent people like you people who are interested in working in a very rewarding, challenging and innovative workplace. One of the exciting opportunities we have in our team is the role of Executive Director, Health and System Performance Reporting. We are looking for a role-ready executive who has a fundamental understanding and knowledge of contemporary approaches to measuring, monitoring and evaluating health interventions and health care systems. You will have led (or made a significant contribution to) major cultural change initiatives and driving continuous improvement within a large and complex organisation or health system, with exposure to, or an understanding of, national and global benchmarks in performance information. If you have executive level experience with clearly proven strategic thinking and planning skills in addition to a demonstrated capacity to set and articulate a vision, influence, negotiate and build productive relationships at all levels, then we d love to hear from you! Dr Diane Watson Inaugural Chief Executive Officer Victorian Agency for Health Information September 2017 ii Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
About us Context - A new paradigm for safety and quality Following the discovery of a cluster of avoidable perinatal deaths, the Minister for Health commissioned a review of hospital safety and quality assurance in Victoria. The result of that review was published in Targeting Zero in October 2016. At that time, the Minister released Better, Safer Care and acknowledged that Victoria has one of the most efficient health systems in the world, supported by some of the best doctors, nurses and health workers in the world. However, the review found gaps and failings in our quality and safety systems that have been overlooked, and the actions and leadership required from the department to achieve change and prioritise patient safety has not occurred. Better, Safer Care established a new vision for quality and safety and these reforms are considered to be the most significant overhaul of Victoria s health system in decades. In accepting in principle all the recommendations in the review, the Victorian Government and the Department created a new paradigm for safety and quality. New organisations were established to simplify the current system and better respond to the needs of patients and healthcare workers. In June 2017 the Victorian Agency for Health Information (the Agency) was established as an Administrative Office in relation to the Department under Section 11 of the Public Administration Act 2004 (the Act). It will operate as part of the Victorian Government and, under Section 14(1) of the Act, the Chief Executive Officer is responsible to the Secretary for the general conduct and effective management of the functions and activities of the Administrative Office. Consistent with the recommendations in Targeting Zero, the Agency will perform its functions independently of the Department and with a view to best practice. Organisational background The Agency, newly established within the Victorian Government s health portfolio, will analyse and share information across the health system to ensure everyone has an accurate picture of where the concerns are and where the system is getting it right. Its responsibilities will flow across measurement of patient care and outcomes for three key purposes: public reporting, oversight and clinical improvement. The Victorian Government is deeply committed to delivering on these strategic objectives and outcomes. The investment in health information reporting represents the single largest investment in quality and safety reporting and improvement in Australia in recent time. Agency's annual operating budget is approximately $24.5m with current FTE of around 30, which is expected to grow to over 80 during the next 6 months. The establishment of a rapidly expanding Agency will provide for dynamic leadership opportunities in driving and supporting improved safety and quality in Victorian Health services. A key objective is to close the gap, relative to other jurisdictions and global best practice.. Organisational leadership Dr Diane Watson is the inaugural Chief Executive Officer of the Agency and has been instrumental in establishing the organisational structure. Dr Watson has 20 years of senior management experience in leading organisational change in the healthcare sector in Canada and Australia. She was the inaugural Chief Executive Officer of the National 1 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Health Performance Authority, which was established by all Australian governments to monitor, and report on, the performance of more than 1000 public and private hospitals and 300 health regions. Dr Watson was also the inaugural Chief Executive Officer of the New South Wales Bureau of Health Information. Organisational strategy The Agency is currently in the process of developing a Corporate Plan to set out its strategic objectives for July 2017 to June 2019 and initiatives for 2017-18. In formulating its plans, the Agency has reflected on the Victorian Government s commitment health reform as described in Better, Safer Care: Delivering a world-leading healthcare system and the recommendations in Targeting Zero: Supporting the Victorian hospital system to eliminate avoidable harm and strengthen quality of care. The Plan will include initiatives assigned to the Agency under the Department of Health and Human Services Strategic Plan and is being designed in consultation with all health services throughout September 2017. A copy of the Agency s vision, mission and values can be found at appendix (A). Stakeholders and audiences The Agency independently reports trusted and accurate information intended for: Victorians, particularly patients, their families and carers Those responsible for oversight including the Minister for Health, the Department, SCV, health service boards and chief executives, and regulatory bodies Those responsible for transparency and accountability including the Minister for Health, the Department, the Department of Treasury and Finance, the Commonwealth Government and its agencies Those responsible for driving improvements in safety, quality and outcomes, in particular SCV and its clinical networks, the Victorian Clinical Council and clinical leaders. Overall structure The overall leadership structure can be accessed at appendix (B) or via the dedicated agency portal link http://au.hudson.com/vahi Leadership opportunities The immediate recruitment opportunities include the Executive Director, Health and System Performance Reporting. Reporting to the Chief Executive Officer, the role will ensure that timely, high quality performance information is effectively and efficiently created and shared with key target audiences including Victorians and Health Service Boards and Clinicians The position description can be accessed at appendix (C) or via http://au.hudson.com/vahi The position is assessed as an EO2 level position, under Victorian Public Service Executive remuneration and employment classifications, with an annual total remuneration package of $206,539 to $330,582. 2 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Additionally, the Agency is also currently recruiting the following roles; Director, Information Infrastructure, Management and Standards (EO3) Director, Management and Routine Reporting (EO3) Information relating to these positions can also be accessed at http://au.hudson.com/vahi. Further information For a confidential conversation about this role, please contact Mr Charles Kerr, Principal Consultant, Hudson on +61 (0)3 9623 6799. 3 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Application Process Guide The Agency is working with our recruitment partner, Hudson, to manage the selection process for the Executive Director, Health and System Performance Reporting. The following is an outline of the recruitment process: Initial Process All applicants will be asked to obtain a copy of the information pack from the dedicated Agency portal on the Hudson website http://au.hudson.com/vahi All applicants will be asked to review the position description and forward their response via the job link received upon receipt of the information pack. All applications received will be assessed on merit against the position description and successful candidates will be invited to meet with the Hudson consultant for the first round interview process. Your application Applications for this position should include; 1. Your CV detailing your employment history, educational qualifications and contact details. 2. A cover letter and/or a formal response addressing the selection criteria Applications close: Sunday, 1 October 2017 Applications must be received (preferably in Word format) via the job link http://au.hudson.com/vahi 4 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
The Recruitment Process Advertising and Search You may be contacted for further a discussion on your application during the advertising and search phase which takes place up until the closing date of applications. Application Review and Longlisting In collaboration with the Agency, Hudson will finalise and review all applications and agree on a longlist based on application data and screening content. Screening may involve initial interviews with a Hudson consultant to clarify various details and compile a more comprehensive profile of your application. Selection for interview will be based on how well you have provided comparative information compared to other applicants. You will be contacted in advance to arrange a suitable time to attend. If you are not selected for interview, you will be notified by email. Panel Interviews Subject to the interviews referred to above, applicants will be ranked by merit and a shortlist for a panel interview determined. All applicants interviewed up to this point will be advised via email or telephone regarding the progress of their application. The panel interviews will be conducted in Melbourne, however arrangements are flexible for international candidates, including video links. Psychometric Assessments Shortlisted candidates may be asked to complete an online Psychometric Assessment during this process. Reference Checks At the appropriate time, information may be sought from your nominated referees. It is preferable that one of these referees is your most recent or current supervisor. Your permission will be sought prior to any contact being made. Confidentiality is assured. Background Checks Please be advised that the successful applicant may be required to undergo a National Police History Check and other probity requirements. Privacy Hudson operates under the National Privacy Principles set out in the Privacy Act of 1988. Further information regarding the Act and how Hudson will use and store your personal information can be found within the Privacy Policy on our website at http://au.hudson.com/privacy-policy As part of the recruitment process for senior or executive appointments, Hudson will compile a matrix of all applicants summarising the recent employment and relevant qualifications for each. 5 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
This matrix may be provided to the Agency to aid in short-listing discussions. Please advise us at the time of applying if you do not wish your details to be included. If you require any assistance during the application process, please call Mr Charles Kerr, Principal Consultant, Hudson on +61 (0)3 9623 6799.. We look forward to receiving your application and discussing this position with you in further detail. 6 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Hudson executive search Charles Kerr Principal Consultant (Melbourne based) Tel: +61 (0)3 9623 6799 Email: Charles.kerr@hudson.com A Chartered Accountant, Charles has over 30 years experience in the recruitment industry in Australia. Charles is based in Melbourne but has substantial experience across all eastern seaboard markets, including Queensland. He originally joined Hudson (formerly Morgan & Banks) in 1995, in Melbourne. Charles leads the senior executive portfolio in his capacity as Principal Consultant. Charles primary focus is the strategic management of key relationships for Hudson and personal delivery of senior executive assignments. He has established relationships across Industry and Government, working with Boards and Chief Executives on key executive management and specialist appointments. Many of Charles's recent assignments have been at Chief Executive and Non Executive Director level. In addition, he has concluded first line management and specialist positions in finance, marketing, engineering, human resources, legal and operations disciplines. Charles has strong commercial insight to the key strategic and leadership challenges facing different organisations at various stages of their life cycle. Coupled with an understanding of contemporary human resource and talent management practices, Charles is well placed to provide substantive advice on executive management selection processes 7 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Appendix A Agency Vision, Mission and Values 8 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Appendix B Organisational Structure 9 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Appendix C Position Description Position description Executive Director, Health and System Performance Reporting The Executive Director has an operational leadership focus in relation to ensuring that timely, high quality performance information is effectively and efficiently created and shared with all key target audiences including Victorians and health service boards, executives and clinicians. Are you Looking for an opportunity for leadership in a newly established and rapidly expanding Agency? Committed to driving and supporting improved safety and quality in Victorian health services? An excellent team builder, communicator both written and verbally and someone who is able to develop effective working relationships with a range of stakeholders? Title Classification Branch Executive Director, Health and System Performance Reporting EO-2 Health and System Performance Reporting Work location 50 Lonsdale Street, MELBOURNE VIC 3000 Position number Employment type DHHS/VAHI/511642 Fixed Term. Full-time (76 hours per fortnight) Salary Range $206,539 to $330,582 Position reports to Chief Executive Officer Further information Mr Charles Kerr, Hudson, +61 (0)3 9623 6799 Closing date Sunday, 1 October 2017 The Agency The Victorian Agency for Health Information (Agency) is a new agency within the Victorian Government s health portfolio, which will analyse and share information across our health system to ensure everyone has an accurate picture of where the concerns are and where we 10 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Appendix C Position Description are getting it right. Its responsibilities will flow across measurement of patient care and outcomes for three key purposes: public reporting, oversight and clinical improvement. The Agency will: Collect, analyse and share data so that the community is better informed about health services and health services receive better information about their performance Ensure that boards, health executives and clinicians get the information they need to best serve their communities and provide better, safer care Ensure that patients and carers get meaningful and useful information about care in their local community Improve researcher s access to data to create evidence that informs the provision of better, safer care. To achieve this, it will be vital that the Agency receive the best quality data from public and private providers of health services. Accordingly, the Agency will play a role in data management, standards and integrity. Group The Health and System Performance Reporting group is responsible for leading the production and ensuring optimal use of timely, high quality print and online reports about patient safety, experiences and outcomes information to support public reporting, oversight and clinical improvement. It includes the Clinical Analytics and Outcomes Research and Management and Routine Reporting branches, and the Public and Board Reporting unit. The Clinical Analytics and Outcomes Research branch is responsible for increasing the availability of timely, high quality, relevant clinical information of strategic importance. More specifically, it will oversee select strategic data collections (i.e. safety and quality) and support reporting in relation to: Patient reported experiences with health care and outcomes Safety surveillance, including patient and staff incidents Clinical analytics and registries. The Management and Routine Reporting branch is responsible for reporting to health service boards and executives on issues of access, activity, safety, quality, financial performance and efficiency, as well as routine reporting to community services regarding mental health care. Public and Board Reporting unit is responsible for reporting to patients, carers and Victorians to support transparency about the performance of the health services in local communities. It will also produce reports for boards of health services to meet their evolving needs for oversight and surveillance information. The unit will: Provide reports on topics of interest to patients, carers and Victorians; these will include routine online reports on topics such as wait times, access to care and quality and safety; and other reports where the release of information may not be routine, although it may occur annually or every second year Provide reports to boards to meet their evolving needs for oversight and surveillance information, as defined by board members, health service executives, clinicians and government. 11 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Appendix C Position Description It group will support and seek advice from relevant committees, such as the Agency s Measurement and Reporting Committee for Boards, Clinical Measurement and Reporting Committee and the Patient Experience and Outcomes Committee. Organisational environment The Department of Health and Human Services (DHHS) develops and delivers policies, programs and services that support and enhance the wellbeing of all Victorians. It takes a broad view of the causes of ill health, the drivers of good health, the social and economic context in which people live, and of the incidence and experience of vulnerability. DHHS s vision is to support and enhance the wellbeing of all Victorians. It aspires to be an organisation where everyone is committed to achieving our vision and demonstrates our values in all that they do. We are respectful We have integrity We collaborate We care for people, families and communities We are accountable We are innovative DHHS is building an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of vulnerable Victorians. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, LGBTI and people from culturally diverse backgrounds. Purpose and Accountabilities The Executive Director has an operational leadership focus in relation to ensuring that timely, high quality performance information is effectively and efficiently created and shared with all key target audiences including Victorians and health service boards, executives and clinicians. Accountabilities 1. Assist the CEO in establish a new and rapidly expanding Agency, and make contributions to the establishment of organisation-wide culture and performance 2. Oversee work to propose and implement the Agency s annual work plan and lead operational matters related to ensuring the effective and efficient delivery of timely, high quality products and services to key target audiences 3. Oversee work to support planning and change management initiatives in relation to new and emerging priorities for information including, for example, patient reported experiences and outcomes, sentinel event and incident information 4. Ensure that the Agency s work plan and new and emerging initiatives benefit from best practice in Australia and abroad about the production and use of information to drive better, safer, smarter care 12 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Appendix C Position Description 5. Be actively involved in and influence all work plan decisions to ensure immediate and longer term implications, opportunities and risks are fully considered, and aligned with the Agency s strategic objectives 6. Assist the CEO in representing the Agency in peak committees of government(s) or with relevant key stakeholders locally (e.g. health service chief executives and boards), nationally (e.g. Australian Institute of Health and Welfare) and internationally 7. Oversee the effectiveness and impact of relevant peak committees of the Agency established to provide advice to ensure the relevance and utility of the Agency s information (e.g. Measurement and Reporting Committee for Boards, Clinical Measurement and Reporting Committee, Patient Experiences and Outcomes Reporting Committee) 8. Provide advice to the CEO and executives in Safer Care Victoria, the Department of Health and Human Services and the health sector on information from the Agency, or that could be done by the Agency, to drive better, safer, smarter care 9. As a member the senior management team: o Contribute to development and implementation of the Agency s strategy in ways that align with the evolving needs of its audiences, government policy and state-wide priorities o Contribute to the Agency s legislative compliance agenda o Provide corporate leadership on matters related to project and program governance and change management o Establish and maintain positive and productive relationships with internal and external stakeholders o Provide strategic, operational and authoritative advice and briefings to the CEO. 10. Lead and manage a team of specialists by: o Supporting individuals to achieve their potential while maximising their contribution to support achievement of the Agency s goals and objectives o Role modelling behaviours integral to good people management and public service values o Providing employees with relevant information and access to safe systems of work 11. Assist the CEO in representing the Agency in the media as a trusted, credible source of impartial information about health, health services and health organisations in Victoria 12. Represent the Agency and the CEO at internal and external meetings, functions, forums and events 13. Remain abreast of initiatives elsewhere in Australia and abroad to ensure the Agency benefits from learning about performance information advances in leading peer organisations. 13 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Appendix C Position Description Selection criteria Knowledge and skills 1. Leadership: builds team commitment by demonstrating personal conviction; translates organisational strategy into meaningful long-term plans and objectives for own area of responsibility; motivates others to deliver against goals. 2. Strategic planning and thinking: thinks at the big picture level, entertains wide-ranging possibilities in developing a vision for the future, works across a number of time frames, translates strategic direction into day-to-day activities and clearly translates the Government s and department s vision, directions and guiding principles into practical approaches and outcome. 3. Project Management: Uses understanding of political sensitivities to actively champion projects, provides guidance and support to project managers to identify risks and overcome obstacles, quickly sums up complex options and recommends a clear way forward, monitors overall project performance against project plans, has a keen eye for detail. 4. Influencing and Negotiation: Develops long-term, complex and multi-phased plans to influence others; implements complex strategies to build buy-in and support from key internal and external clients or stakeholders; uses a variety of different influencing approaches tailored to different clients. 5. Decisiveness: takes rational and sound decisions based on a consideration of the facts and alternatives; makes tough decisions, sometimes with incomplete information; evaluates rational and emotional elements of situations; makes quick decisions where required; commits to a definite course of action. Personal qualities 1. Vision: focuses on the future, and clearly translates the Government s and department s vision, directions and guiding principles into practical approaches and outcomes. 2. Political acumen: is politically aware and astute, and builds cross-government partnerships. 3. Conceptual and analytical ability: deals with concepts and complexity comfortably, uses analytical and conceptual skills to reason through problems, has creative ideas and can project how these can link to innovations. 4. Relationship skills: demonstrates sophisticated interpersonal skills, and builds productive relationships with people at all levels within and outside the department. Qualifications An appropriate tertiary qualification. Post-graduate study in a health, or human service, or public policy is desirable. Specialist expertise Possesses a fundamental understanding and knowledge of contemporary approaches to measuring, monitoring and evaluating health interventions and health care systems. 14 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information
Appendix C Position Description Has led or made a significant contribution to major cultural change initiatives and driving continuous improvement within a large and complex organisation or health system. Has successfully identified and negotiated solutions at an executive level within a public sector environment. Safety screening All competitive applicants are subject to a satisfactory National Police History Check as part of the recruitment assessment process. Applicants who have lived overseas for 12 months or longer during the past 10 years are required to provide the results of an international police check. Applicants should contact the relevant overseas police force to obtain this and submit as part of their application. Details of overseas police agencies are available on the Department of Immigration and Border Protection website (www.immi.gov.au) and search under 'Character and Police Certificate Requirements How do I obtain a police certificate?' Conditions and benefits People who work for the Agency must comply with the Code of Conduct for Victorian Public Sector Employees 2007 and agree to work according to our values of quality, collaborative relationships, responsibility, client focus, professional integrity and respect. Employees of the Victorian Agency for Health Information can enjoy a range of generous Victorian Government employment benefits. These include attractive salaries, flexible leave arrangements and training and development opportunities. Please see www.careers.vic.gov.au/why/benefits-conditions The Agency promotes diversity and equal opportunity in employment. If you are an Aboriginal or Torres Strait Islander applicant, or if you have a disability, and require advice and support with the recruitment process, please contact the DHHS Diversity Unit on DiversityInclusion@dhhs.vic.gov.au. How and where to apply The Agency is partnering with Hudson to manage the recruitment process. Please visit the Hudson-VAHI landing page at: http://au.hudson.com/vahi for more information and to apply. 15 Executive Director, Health and System Performance Reporting Victorian Agency for Health Information