Amway Canada Corporation 375 Exeter Road, P.O. Box 7777 London, ON N5Y 5V6 Tel 519-685-7888 ext. 7970 Fax 519-685-4429 www.amway.ca ANNUAL REPORT FY 2015 A summary report documenting Amway Canada Corporation s compliance to ON REG 298-12: Collection of Pharmaceuticals & Sharps Responsibilities of Producers
TABLE OF CONTENTS Contents Background 1 Stewardship Plan 2 Certificate of Destruction 4 Auditor s Report 5 Contact Information 6 Company Information 6
TO OUR INDEPENDENT BUSINESS OWNERS To Our Independent Business Owners OUR ORIGIN Amway is a direct seller, through Independent Business Owners (IBOs), of a wide range of consumer products including foods, natural health products, cosmetics, non-prescription drugs and such household products as soaps, detergents, cleaners, disinfectants and aerosols. Amway Canada Corporation has been doing business in Canada since 1962, when its first product was a liquid organic cleaner. The company has always played an important role in the environmental community of its home base in London, Ontario and throughout Canada where IBOs distribute its products. ON REG 298-12 This regulation mandated by the Minister of Environment in the province of Ontario, dictates that all producers of pharmaceuticals and sharps shall provide a collection system for all its consumers where waste products are collected, handled, stored, transported, and dispose of in a safe, compliant, and environmentally responsible manner. The regulation defines pharmaceutical as, a drug within the meaning of section 2 of the Food and Drugs Act (Canada) that is sold to consumers in Ontario, whether it is sold by the producer of the pharmaceutical or by another person, and includes a natural health product within the meaning of the Natural Health Products Regulations made under that Act. Amway Canada Corporation does not manufacture or distribute sharps. For the purpose of this regulation, producer would mean either the manufacturer, brand owner, or first importer of the pharmaceutical. Amway Canada Corporation is the producer. LOOKING AHEAD On or before April 1 st, 2016, and on or before April 1 st in each subsequent year, a producer of a pharmaceutical or sharp shall prepare a report that details the performance of the stewardship plan to ensure waste products are collected, handled, stored, transported, and dispose of in a safe, compliant, and environmentally responsible manner. Lydia Ayora Amway Canada Corporation Page 1
PROGRAM OUTLINE Program Outline COLLECTION LOCATION Amway Canada Corporation (ACC) distributes pharmaceuticals from one location within Canada. This location is located at 375 Exeter Road, London, ON N5Y 5V6. The collection location for all customer returns and designated waste generated from Amway Canada Corporation s operations is located at this same address. WASTE COLLECTED Amway Canada Corporation is a compliant steward of multiple environmental stewardship programs within the jurisdiction of Ontario. ACC is a registered steward within the Blue Box Program, the Orange Drop Program, the Waste Electrical and Electronic Equipment Program and finally the collection of pharmaceuticals (NHPs). Please see page four, The Certificate of Destruction for the total weight of pharmaceuticals collected during the calendar year of 2015. Please note the total weight excludes the primary packaging as this packaging is recycled and reported within the Blue Box Program. HANDLING, STORAGE, TRANSPORTATION, DISPOSAL PROCEDURES As an importer and distributor of NHP, Food and Drug products, Amway Canada Corporation has Good Manufacturing Practices (GMPs) in place to properly handle, and store products governed under the Food and Drugs Act. These same procedures come into play when handling and storing waste returns. GMPs are verified for compliance on an ongoing basis through internal audits and external audits performed by the Canadian Food Inspection Agency and the Compliance and Enforcement Branch of Health Canada. Amway Canada Corporation contracts, Canadian Liquids Processors Limited (CLP), located in 15 Biggar Avenue, Hamilton, ON L8L 3Z3 to transport, and properly dispose of waste returns collected by Amway Canada Corporation. CLP is registered with the Ministry of Environment in Ontario as an authorized collector and processor of waste streams (212L and 270L). Page 2
PROGRAM OUTLINE PLAN EFFECTIVENESS AND OUTCOME It is in the opinion of Amway Canada Corporation, that ACC exceeds the requirements as defined in ON REG 298/12 for providing a collection system for all its consumers where waste products are collected, handled, stored, transported, and dispose of in a safe, compliant, and environmentally responsible manner. In 2015, an amendment was made to the program as suggested by the previous year s Auditor, to ensure a Certificate of Destruction is obtained by the end of the year, to cover all waste collected in each calendar year. The Certificate of Destruction in this year s report is dated 11/27/15 and all documented waste material was collected throughout the year of 2015. Amway Canada Corporation believes in the spirit of continuous improvement. As such, internal auditors of Amway s Quality Management System will continuously audit and evoke suggestions from internal employees to improve the internal collection system. PROMOTION AND EDUCATION Amway Canada Corporation provides information to the consumer on the safe use and storage of its products through the declaration of use and storage instructions on the product s label. This information is available on all Natural Health Products distributed by Amway Canada Corporation. The product label also contains a toll-free contact number to Amway s Customer Service, if there are any questions from the consumer relating to the product. Amway Canada Corporation s Returns Process Policy requires its customers to keep the product in its primary packaging when returning product to Amway Canada Corporation. Every customer order is accompanied with a Return Form identifying contact information, return instructions, if the customer wishes to return product to Amway Canada Corporation. Amway stands behind its products with the Amway 180 day, 100% Customer Satisfaction Guarantee. If for any reason the customer is not completely satisfied with the product, the customer may return the product within 180 days of purchase for an exchange or refund of the product price and applicable tax. All above policies can be found on the company s website, www.amway.ca Page 3
CERTIFICATE OF DESTRUCTION Certificate of Destruction Page 4
AUDITOR S REPORT Auditor s Report QUALIFIED OPINION As the Finance Manager of Amway Canada Corporation, I am providing the opinion that the information contained herein is accurate to the best of my knowledge. This report meets the Annual Reporting requirements as stated in the regulations. Amway Canada Corporation Per: Ricardo Tayhardat, CPA, CMA, MBA Page 5
CONTACT INFORMATION Contact Information Viola (Shuhong) Luo Tel 519-685-7888 ext.7970 Fax 519-685-4429 viola.luo@amway.com Company Information Amway Canada Corporation 375 Exeter Road, P.O. Box 7777 London, ON N5Y 5V6 Tel 519-685-7888 ext. 7970 Fax 519-685-4429 www.amway.ca Page 6