The Role of Regulator EWRA in Urban Water Management Presented by Eng. Khaled Diaa Eldien Head of Central technical Department EWRA Khaled.diaa@ewra.gov.eg
I. Introduction. II. Vision & Mission. III. Regulation Rules & Tools. IV. Strategic Goals. V. Structure. VI. Responsibilities. VII. Current Activities. VIII. Challenges.
Restructuring, Corporatization and Regulation Presidential Decree No. 135 of the year 2004 Established a Holding Company for Water and Wastewater. Presidential Decree No. 136 of the year 2004 Established a Water and Wastewater Sector Regulatory Authority EWRA. Based upon the provisions of this Decree, all water and wastewater utilities will be regulated. EWRA started actual business in 2007, in order to give the Holding Company and its Subsidiaries the chance to make regularization during these three years. The main objective of restructuring is to separate between Ownership, Operating and Regulation. It s clear now that the Holding Company is the owner of utilities, the subsidiaries is the responsible of operating and maintenance and EWRA is the regulator of the whole sector.
Regulate water and wastewater sector with the aim of promoting level of service provided by achieving balance between the interests of all parties in the context of commitment with key principles of transparency, administration of competition rules and consumer right protection. Insure that water and wastewater services are provided with high quality and suitable price in consistence with state policy in this regard and in compliance with environment protection and public health.
Regulation is set of organizing and binding rules through an entity that has the legal capacity and power (The Regulator) to control, follow-up and supervision of the commitment of other entities regulated (service providers) discharge their responsibilities towards their customers (the recipients of services) and take action and apply sanctions necessary if those responsibilities are breached. The regulatory uses many tools to control the sector, licensing, the tariffs and its structure... And other tools that enable the regulator to monitor and evaluate the performance of service providers.
EWRA aims to set the proper framework to activate the triangle of power of providing services through the regulator, service providers and service recipients) with increasing awareness campaigns for the customers through regulator and service providers, which include their rights and obligations towards other parties in the triangle of power.
Regulation Tools Rules 1. Licensing. 2. Tariffs. 3. Benchmarking and Performance. 4. Encouraging Competition & Regulatory Incentives. 1. Sustainability. 2. Quality of Service. 3. Fair Price. 4. Customer Protection. 5. Environment Protection.
Ensure that all W/WW activities are implemented in compliance with laws and regulations. Ensure sustainability of utilities through the receipt of a fair level of revenue. Review potable water and wastewater consumption, production, conveyance and distribution plans on regular basis. Develop criteria that ensure legitimate competition in the activities of W/WW service. Develop unified sector methodology to set affordable tariff. Protect interests of water & wastewater service s customer.
Chairman of the Board Executive Director Security Department General Department of Legal Affairs General Department of Financial & Managerial Affairs General Department of Information Technology General Department of Executive Director office Affairs Central Department of Tariff & Pricing General Department of Cost Analysis General Department of Tariff & Pricing Central Department of Standards & Customer Protection General Department of Standards & Licensing General Department of Customer Protection General Department of Water Quality Audit
1. Ensure that all activities relating to water and wastewater are compliant with laws and regulations, especially those relating to the quality and environmental protection. 2. Technical, commercial, economic and financial follow up and verification of the cost of water and wastewater services in order to ensure the interests of service providers and customers. 3. Study requests of tariff adjustment in order to ensure a balance between service providers and customers. 4. Reviewing models of contracts and agreements between service providers and customers. 5. Search and solve customers complaints.
1. Water Quality Audit. 2. Customer Protection. 3. Financial Analysis and Tariff Studies. 4. accreditation certificates. 5. Licensing. 6. Water Law, Legal Framework and policies. 7. Water Balance and leakage reduction. 8. Levels of Service and Performance Indicators.
Monitoring the quality of drinking water. Evaluating the efficiency of the wastewater treatment. Audit the central, subsidiary, and utilities laboratories Audit the treatment processes inside the water plants
The MoH provides the EWRA with the sample analysis results of given three months. The HCWW provides the EWRA with the sample analysis results of the given three months. According to EWRA random sampling plan, Egyptian impartial scientific entities conduct random sampling and analysis on The EWRA behalf.
4. All the results gathered, studied, compared to each others, and statistically analyzed. 5. The conclusions are reached, and recommendations are made. 72 Water quality reports
1. The same as the monitoring of drinking water quality 2. The monitoring of drinking water quality results and the Efficiency of the wastewater treatment results are Issued in the same Annual report for each utility.
1. EWRA develops a check lists to audit: Laboratories operation : o Central, subsidiary, plant s laboratory Treatment processes operation. Drinking water network operation. 2. Quality auditor team visits the water utility and audit the laboratories, plants, and networks according to the check lists.
2. The scores are calculated, and the comments are made 3. The conclusions are reached, and recommendations are made. 64 efficiency of labs, plants, networks reports
1. The complaints of the water quality those are reached EWRA, are studied, analyzed, and classified. 2. The national water incident and emergencies also investigated. 3. The site of the complaints or incidents If necessary - are visited, samples are collected, and analyzed.
4. The results of the investigation are studied and reported. 5. The conclusions are reached, and recommendations are made. 41 water quality complaints, incidents reports
1. Starting with 8 companies, EWRA co operates with the Affiliated companies to develop WSPs. 2. All water companies supposed to develop their WSP by the end of 2014 3. EWRA will audit the implantation of the WSPs.
1. EWRA develops its own incidents and emergencies manual. 2. All companies will develop their own incidents and emergencies manuals in order to get the licenses from EWRA. 3. The developed manuals will be audited by EWRA.
Receiving and following up to resolve customers complaints with service providers. Issuing reports of poll customers in the performance of service providers in dealing with complaints. Field inspections to examine the water and wastewater complaints. Review customer service departments and centers in all service providers. Cooperation with NGOs and civil society organizations.
Review and analysis of the budgets of fiscal year 2011/2012 for all companies and preparing an assessment report of financial, commercial and managerial performance indicators. Cost of service studies and tariff adjustments of water and wastewater services, then approving by the Council of Ministers (Cabinet). Field audit for many companies and issuing assessment reports of financial, commercial and managerial performance indicators. Issuing recommendations reports to improve performance and address deviations. Ongoing preparation to field audit for all sector companies.
Preparing a program to identify, measure and build the capacity and skills of operators of water and wastewater utilities (plants - laboratories - networks) and giving them accreditation certificates. There is a protocol of cooperation signed with The National Center for Housing and Building Research and The Holding Company for Water and Wastewater for the purpose of activating the accreditation certificates. Five tests were conducted at Five different levels for operators of water and wastewater utilities.
The license is a contract between the regulator and the service provider in order to determine the relation between them, the license also represents the approval document to provide the service and Approval of the authority to provide service. The license is considered the most important tool to regulate utilities, It is also the most important way of ensuring the existence of technical, economic and financial standards to ensure the quality of service provided to customers. The Regulator aims through licensing to enable utilities to improve performance of providing water and wastewater services.
Policy paper of water and wastewater sector. Strategy of the sector. Water Act (the current draft of the law). (Sep. 2010)
1 2010 Phase (1): Installation of production meters and replacement of failed consumer meters: A. Installation of meters on water production locations in water treatment plants to measure produced water. B. Review all meters installed on consumer connections as follows: Replace non working meters. Install new meters for non metered properties. Ensure renewal of calibration license for working meters. Phase (2): Installation of District Meter Areas: A. Apply DMAs to control water amount in inflow and outflow of distribution system. B. Install bulk meters in DMAs to measure inflow and outflow of each district. Phase (3): Installation of raw water meters
Preparing tables of AIR (Annual Information Return) required from service providers. Review and analysis of the data received. Calculation of performance indicators for companies and levels of service for customers. Issuing annual reports with recommendations to improve the performance of service providers.
The difficulty of obtaining reliable and credible data. Legislative challenges: (Water act and Licensing) Financial Challenges: (Certification)