Making your Workforce Future Ready

Making your Workforce Future Ready

Technology has always been about enabling human potential. Michael Dell 2

Being Future Ready from 3 core principles Reduce Complexity Enable Productivity Enhance Security 83% 76% 95% of CIOs believe technical complexity inhibits their ability to deliver innovation of employees feel technology influenced their productivity of all security breaches originate at endpoints 3

Does your EUC strategy address the needs of your Future Ready Workforce? Benefit from the feedback accumulated through thousands of Dell customer conversations 4

End User Computing continuum User Behaviours Last 5 years Reduce Cost Evolving Workforce Next 5 years? Tightly controlled & locked down Task oriented working In person group collaboration Personalised working environments Knowledge & creative working Virtual teams User Expectations 5 Manually intensive business processes Automation & assistance

Cost Approaching the next 5 years Spend per user Gap increasing Reaching the point of diminishing returns Past 5 years Today Next 5 years 6

Cost Approaching the next 5 years Spend per user Past 5 years Today Next 5 years 7

Future Ready Workforce investments Operations Self service App publishing Support services Optimised deployment End user training Compliance & ediscovery Evergreen EUC Mobility Managed devices BYOD Global identity Virtual desktop App store B2B federation Containers (apps/data) 8 Security Encryption Data classification Rights management Device & data hygiene Machine learning Multi-factor authentication Productivity Personalisation Unified communications Collaboration Business intelligence File access Single sign-on Bots

All users are not the same Dell has defined FIVE proprietary user personas 9

The Future Ready Workforce Distinct EUC usage types are defined as Personas! Desk Centric Corridor Warrior On-the-Go Pro Remote Specialized Use At own desk 50% + Away from their own desk 50%+ Multiple meetings Multiple locations onsite Away from office 50%+ Offsite meetings Full-time (30 hours + per week) offsite e.g. from home or another location Sometimes called vertical uses - we call mission-critical. Uses technology in non-traditional or extreme environments. 10

Executing a Future Ready Workforce strategy Dell service offerings 11

Optimized IT lifecycle Workshop Discover Assess Plan & Design Deploy & Train Configure Integrate Migrate Educate Customer Requirements Analyze Resell Recycle Transform or Retire Manage & Support Automate Protect Maintain Repair 12

Dell EMC EUC services portfolio Consulting Consultative Whiteboard Session Future Ready Index Assessment AITB Strategic Assessment End-User Service Desk Security ProSupport Suite PC as a Service Application VDIaaS Change Management & Adoption Education Desk Centric Security Assessment Endpoint Compromise Assessment Data Protection Assessment Windows Security Health Check DDP Implementation Microsoft Enterprise Mobility & Security Corridor Warrior Productivity On-the-Go Pro Project Office 365 Skype for Business Collaboration Advanced Contact Centre Azure AD Premium IdAM & SSO Project Management Scheduling IT Remote Tracking & Reporting Financial Image Connected Configuration Managed Deployment Application Packaging Systems Management Infrastructure Migration Asset Resale & Recycling! Specialized Use 13

How to get started Future Ready Benchmark your organization Start with a Future Ready Index workshop Develop your Future Ready roadmap Perform a As Is / To Be strategic assessment Engage in a Windows 10 Workshop Let a Dell expert lead you through best practice planning for Windows 10 Visit a Dell Merge Facility See how Dell simplifies your procurement and deployment 14

Dell experience is unparalleled Windows 10 Deployment Partner of the Year 2016 23 Microsoft Gold Competencies Gartner magic quadrant leader in IT asset disposition globally 3,100 Consulting engagements a year globally Thousands 42K dedicated of consulting service engagements professionals around the world 11M+ PC s systems configured and deployed annually over 4,500 industry certifications Up to 72% fewer steps in support processes 113M+ systems supported 15

What makes a Desk-Centric Employee productive? Personalized working environment engendering deeper engagement and creativity. Unified Communications tools providing rich interaction with colleague, partners and customers. Collaboration tools supporting effective virtual teaming. Pervasive BI tools providing insights into datasets that facilitate informed and evidence based decision making. 17

What makes a Corridor Warrior productive? Reliable and performance wireless network connectivity whilst roaming across campus. Ability to connect to room based collaboration facilities, e.g. projector, video conferencing, etc. Roaming session capabilities allowing desktop experience and state to follow when moving from room to room. Secure cloud services for file access from anywhere, on any device as required. 18

What makes an On-the-go Professional productive? Integrated internal directory services with public cloud DS and synchronize identities creating global IDs and SSO. The ability to securely access enterprise resources, applications and data on own devices. Self service options to provision or fix issues autonomously whilst on the go. Automated repetitive tasks through the use of AI and bots. Delegate tasks to systems to perform on one s behalf. 19 Dell Dell - Internal - Internal Use Use - Confidential - Confidential

What makes Remote Employee productive? VDI to support secure access to enterprise services and data from any device at any location. Access to enterprise apps and data using containerization to create separation from one s own apps and data. Integrated multi-factor authentication for access to both enterprise and public cloud services. Video conferencing to enhance human interactions and minimise feelings of isolation. 20

What makes Specialized User more productive? Specialist device form factors, e.g. Multi-monitor trader station Ruggedized field engineer tablet Mobile POS retail tablet Engineering workstation Provision of specialised peripherals, e.g. Credit card reader IoT sensors Large format printer Easily consumable single purpose apps. Ability to pull apps as needed from an app store. Fast provisioning and re-provisioning of devices following device loss or failure. 21