Presentation ti to ULB March 27 th 2012
Business & Decision is an international Consulting and Systems Integration Group 2011 Revenue: 249m, 50% of which generated by international operations 2,800 employees (250 in Belgium) 19 countries across the world 17 locations in France 1
A MULTI-SPECIALIST GROUP Corporate Profile 5 major expertise areas recognized by: The biggest international research firms The Solution vendors, leaders in the Group's expertise areas BI/EPM Amongst Gartner's 14 Magic Quadrant international players CRM Amongst Gartner's 14 Magic Quadrant European players E-business Amongst the 12 largest design and web agencies of Europe for Forrester EIM MDM/BRMS/SEARCH/ECM Data Governance Consulting (Project ownership assistance/consulting/erp Change management) Business & Decision University 2 2
UNIQUE POSITIONING Corporate Profile A specialist's agility, expertise and innovation capacity coupled with a large IT services company's capacity and standardized approach EXPERTISE INNOVATION STANDARDIZATION Perfect command of technologies Business processes knowledge Sector-specific expertise Cloud Computing Mobility Business social networks Green Data Center Package offerings Shared tools and methods Dedicated or shared service centers 3 3
THE VALUE CHAIN Corporate Profile A complete service range to help elaborate, build, execute and successfully complete transformation projects Consulting Integration Execution Management and Consulting Process optimization Solutions selection Audit Architecture Project management Implementation Audit Managed services Methodology Hosting Migration AMO/Third-party software testing Drive Adoption adoption Training Continuous improvement Change Management 4 4
A Business Approach to Information Management
Information as key enabler... Current economic situation obliges companies to define new strategies (focusing on liquidity, costs or business model re-focus, etc.). Marketing techniques evolve and the importance of regulations increase The new Requirement: Agility. The Challenge: Information must be put at the Center of the preoccupations allowing companies to add value to their business by a timely access to a complete and reliable information 6
Where does trusted information add value to your business? High Improved Risk Management Greater Business Agility New Market, New Product and New Customers Transform the Business Risk Low Improved Regulatory Compliance Low Greater Productivity Run the Business Improved Customer Retention ti Reduced Operational Costs Better Reporting Grow the Business Faster Product Introduction Improved Cross- / Up- Selling Reward Greater Customer Intimacy Improved End-to-end Processes Better Analysis and Decision Making High 7
Data Governance Data Quality There is no business value in efficiently distributing garbage Ted Friedman, Gartner
The trusted data landscape Strateg gy & Organis sation Apply y Business Rules & Trigger alert Publish Key Value Indicators & Monitor evolution Business B i Definitions iti Top Down Business Rules Stewardship Business Processes s Syst tems In nformation Cleansing & Enrichment Structural Improvements People Processes Technology Data Quality Business Impact Root Causes Analysis Solutions Identification Data Profiling Bottom up Business Rules Issues Identification Referentials Transactional DWH BI Applications Applications & Reporting Quality data does NOT guarantee quality information, but quality information is impossible without quality data. 9
The trusted data landscape Strateg gy & Organis sation Business Processes s Data Governance Data governance is the orchestration of a company's staff, technologies and processes to manage data as an enterprise asset that yields business value for the organisation. Business Value tems In nformation Data Quality Data Transformation Process Information Syst Referentials Transactional DWH BI Applications Applications & Reporting By 2013, 75% of Global 2000 companies will have ongoing information governance programs with five or more FTEs. (*) (*) Copyright Source: Gartner 2012 Business & Decision all rights reserved 10
The New Executive 11
Growing In Maturity Embedded Managing Information as an asset is part of our Company culture Proactive We are able to anticipate Data Quality issues. Controlled Data Quality is under control. But it remains a reactive and costly effort Manageable We can now assess the level of quality and react to important issues Unpredictable We apply one shot solutions when Data Quality issues occur Fire Bad Data 12
The Right Focus Embedded Proactive Agility Data Governance Focus Maximize Information Value Controlled Trust Manageable Be efficient in reactively managing issues Data Quality Unpredictable Focus Risk 13
Data Governance Maturity Model People Processes Technology Embedded Data Quality Culture Data Governance Office Empowered Data Stewards Optimized Value Chain DQ as part of any project/business process Corporate semantic layer with collaborative platform Operational MDM Information as a key asset Single version of the truth Proactive Proactive behaviour on DQ Recognized Data Stewards Data Quality integrated in Business Process Management DG Policies Centralized Metadata Data Governance Workflow support tool DG Dashboards Centralized Metadata Platform Coherent and shared information Controlled Assigned Data Stewards Accountability of Business Process Owner Documented Business Definitions and Rules Shared metadata management DQ Platform & Firewall Analytical MDM Shared metadata repositories Business Glossary DQ level monitored Communicated DQ value Business Driven information mgt Manageable Awareness Growth Emerging Data Stewards Business definitions exist DQ Assessment Methodology in place Silo metadata management DQ tool DQ cleansing Metadata repositories Able to assess DQ level and impact Data Quality is also a business concern No common language No awareness Project by project Unpredictable No responsibility No metadata management No specific tools Unknown level of quality 14
Data Governance Drivers Strategy & Organisa ation Data Governance Manage, Promote & Deliver a Trusted Single Version of the Truth Business Processes System ms Info ormation Transactional (Relational Data Models) Master Data Management Data Quality Decisional (Dimensional Data Models) BI Competency Centre Referentials Transactional DWH BI Applications Applications & Reporting 15
How to get started? Strategy & Organisa ation Business Processes System ms Info ormation Data Governance Manage, Promote & Deliver a Trusted Single Version of the Truth Transactional (Relational Data Models) Master Data Management Data Quality Decisional (Dimensional Data Models) BI Competency Centre Set-up your data governance taskforce: Empower a team of highly skilled professionals Analytic Skills Business Skills IT Skills Referentials Transactional DWH BI Applications Applications & Reporting 16
Using an Agile Approach Grow step by step in maturity staying focused on business objectives 17
Set the example! The taskforce sets the example Based on the needs appearing when trying to reach the objective, the data governance frameworkis gradually set up and best practices are applied. This framework typically manages Stewardship Governance Principles & Policies Business definitions & rules Prioritisation While growing gin maturity, this taskforce will evolve to become the Data Governance Office (DGO). 18
Get Started - Data Governance Bootcamp 19
Agile Approach - Typical First Round Timeline Boot Camp W 1 W 2 W 3 W 4 W 5 W 6 W 7 DG Readiness Assessment DG Maturity Mapping & Priority Definition Top-Do own Data Governance Strategy Definition Define Vision & Mission Statement Target DG Organization People, Processes & Technology Improvement Detailed Analysis DG Roles & Responsibility Definition Consolidation Define Improve Validation Scoping Pi Priority it Information Bott tom-up Business Definitions & Rules Infrastructure Set-up Discover Data Profiling Issues Identification Qualify Business Impact Root Cause Analysis Quick wins analysis Detail Structural Improvements Solutions Identification Control Define & Implement Quality KPIs Road dmap De efinition DG Roadmap Final Presentation DG Office 20
Recommendations for a Data Governance initiative Stay focused on delivering value with information Be ambitious in term of results instead of scope Make your DG initiative visible and define an appealing business case People Processes Technology Invest in the right DQ tool. Embedded Data Quality Culture Data Governance Office Empowered Data Stewards Optimized Value Chain DQ as part of any project/business process Corporate semantic layer with collaborative platform Operational MDM Information as a key asset Single version of the truth Quickly demonstrate added value. Proactive Proactive behaviour on DQ Recognized Data Stewards Data Quality integrated in Business Process Management DG Policies i Centralized Metadata Data Governance Workflow support tool DG Dashboards Centralized Metadata Platform Coherent and shared information Simplicity is the strongest policy Controlled Assigned Data Stewards Accountability of Business Process Owner Documented Business Definitions and Rules Shared metadata management DQ Platform & Firewall Analytical MDM Shared metadata repositories Business Glossary DQ level monitored Communicated DQ value Business Driven information mgt Communicate, Communicate, Communicate Manageable Awareness Growth Emerging Data Stewards Business definitions exist DQ Assessment Methodology in place Silo metadata management DQ tool DQ cleansing Metadata repositories Able to assess DQ level and impact Data Quality is also a business concern Respect the maturity model No common language No awareness Project by project p No responsibility No metadata management Unpredictable No specific tools Unknown level of quality 21
B&D Benelux Enterprise Information Management Added Value
Service Offering A tailored approach based on proven expertises When it comes to data management and business intelligence Business & Decision strongly believes in the benefits of a tailored approached. Depending on your company s profile and its maturity in Information Management, your challenges, priorities and needs will be different. B&D can help you to precise your needs, structure an approach and define a roadmap, and accompany you in the implementation journey. B&D can help you Convince Determine Adopt the Design and Maximize your executives where you are right methodology implement corporate your ROI changes Data Governance Boot Camp BICC Executive Summary Data Governance Roadmap Data Quality Proof Of Value BI Strategy and Roadmap Data Quality Management Process BI Management Activities Design Tools Selection & Implementation Architecture / Conceptual & Logical Model ETL design Data Governance Program MDM Program BICC Implementation BICC Outsourcing BICC Interim Operation Data Quality / Data Governance operations 23
Jean-Paul Otte Director Enterprise Information Management Email: jean-paul.otte@businessdecision.com Mobile:0474/96 27 26 Business & Decision i Benelux Sint Lambertusstraat 141 rue Saint Lambert 1200 Brussels, BELGIUM +32 2 774 11 00 +32 2 774 11 99 info.be@businessdecision.com www.businessdecision.be 28.03.2012 2 4