SAP Solution Manager Value Report Customer Overview Presentation

SAP Solution Manager Value Report Customer Overview Presentation Customer Value Experience Digital Business Services June, 2017

Agenda Introduction and Overview Example: SAP Solution Manager Value Report How to Request the Report Summary 2

Introduction Business demand The business is requesting more functionalities and new capabilities from IT because of growing or ever changing business requirements. Maintain business continuity and enable innovation. To stay agile and competitive you have to meet changing or growing business requirements. SAP Solution Manager is a full software and services management tool that helps you centralize and streamline management of end-to-end business processes. CIO SAP innovations To leverage the full potential of your SAP engagement you follow our newest technology in order to speed up processes and stay ahead of competitors. IT Management You need to manage a complex and growing or changing IT environment plus leverage best practices for application lifecycle management (ALM). 3

Key Benefits FUNCTIONAL AREAS: SAP SOLUTION MANAGER BENEFITS: Increase business continuity Reduce very high incidents Decrease change related outages Increase system performance Shorten time to market Deliver faster from requirement to deployment Reduce test phase duration Manage custom code Improve efficiency Deliver more with the same resources Reduced test effort Ensure compliance Improve audit ratings Solution documentation as a single source of the truth 4

Motivation? SAP Solution Manager offers a vast range of functionalities Typical customer questions: How can I identify the functional areas which would benefit my company the most? What are the implementation or upgrade efforts? What are the expected benefits and the return on my investment? THE ANSWER: SAP Solution Manager Value Report Helping customers to build a business case for SAP Solution Manager Details comprise yearly benefits, upgrade and implementation efforts Based on provided customer information and best practice experiences from SAP customers and partners 5

SAP Solution Manager Value Report At A Glance Easy and Free of Charge Intuitively build a meaningful business case for SAP Solution Manager Efficient You only spend minutes to request a customer-specific SAP Solution Manager value report Transparent You ll get estimations on the benefit potential of key functional areas from SAP Solution Manager, including implementation and upgrade efforts Order Form: www.sap.com/solman-value» 6

Idea of SAP Solution Manager Value Report SAP Solution Manager Value Report Business Case Support for: 7.1 7.2 Already implemented functional areas on 7.1 Implementation of new functional areas planned 7.2 upgrade efforts Yearly Benefits One-time implementation efforts Yearly Benefits Amortization Note: The usage of all SAP Solution Manager functional areas is included in SAP Enterprise Support and SAP Product Support for Large Enterprise. 7

Introducing the SAP Solution Manager Value Report + Best Practice Experience from other SAP customers and SAP = Partners Your data provided via order form: SAP Solution Manager implementation status and plans IT operations information Business Case support: Yearly Benefits, implementation or upgrade efforts Best-practice source for benefit and effort calculation: SAP customers, and SAP Partners. The results are example calculations other customers have reached. It cannot be used as an official offer from SAP see the legal disclaimer. 8

Proficiency Corrections To adopt your SAP Solution Manager experience with the calculated efforts we corrected the best practice-values with an proficiency up-lift factor. Your proficiency level: Best Practice efforts for - one time implementation - yearly maintenance and - yearly operation x multiplied by factor Very proficient factor 1,0 Proficient factor 1,5 Average factor 2.0 Not proficient factor 2,5 Poor factor 3,0 = Implementation and operations oriented efforts Best Practice efforts for - one time implementation roll-out - yearly maintenance roll-out No uplift = Roll-out efforts 9

Scope of Report and Limitations In this report: You will not receive: You will find examples for new implementation scenarios and for a 7.2 upgrade in different functional areas of SAP Solution Manager These calculations are based on average experiences that other SAP customers and SAP partners have had in these topic areas These example calculations which are populated with information you input about the situation you describe The calculated figures in an official offer from SAP A business case created by SAP A comprehensive calculation for estimated efforts and benefits An investment or other professional advice by SAP You will see indicators for a possible business case 10

IT Business IT Business IT Business IT Business IT Business IT Business Calculation Basics 1/2 Effort categories during the Solution Life-Cycle: ONE-TIME IMPLEMENTATION EFFORT 1y YEARLY EFFORT 7.1 TO 7.2 UPGRADE EFFORTS A decision for a SAP Solution Manager scenario creates different one time efforts for business and IT to implement and to roll-out. Yearly efforts are necessary to keep the solution up-to-date and to operate it in the IT center. If you already implemented functional areas from SAP Solution Manager you need to consider the upgrade efforts including roll-out. Money Money PD PD Money PD Money PD PD Money One time efforts Yearly efforts (Maintenance + operations) Upgrade efforts 11

IT Business IT Business Calculation Basics 2/2 Benefit categories during the Solution Life-Cycle: YEARLY BENEFITS AMORTIZATION After the implementation the solution delivers yearly benefits for business and IT. The effort amortization point is reached when the one time efforts are earned by the yearly benefits. After this point the net value is positive. PD Money Yearly benefits 12

Focus areas of SAP Solution Manager Value Report Value Scenario: Portfolio to Project Project Management Legend: = 11 Focus areas of SAP Solution Manager Value Report Requirement to Deploy Detect to Correct Process Management Test Suite Test Automation Business Process Change Analyzer Scope and Effort Analyzer Business Process Operations Application Operations Monitoring Root Cause Analysis Data Volume Management Change Control Management Custom Code Management Landscape Management Request to Fulfill IT Service Management Scope and Effort Analyzer 13

Agenda Introduction and Overview Example: SAP Solution Manager Value Report How to Request the Report Summary 14

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Scope of Value Report YOUR CURRENT IMPLEMENTATION 7.1 FUTURE: SAP SOLUTION MANAGER 7.20 7.2 Implemented functional areas: Selected functional areas: Scope and Effort Analyzer Scope and Effort Analyzer Process Management Process Management Test Automation Test Automation Business Process Change Analyzer Change Control Management Custom Code Management Data Volume Management IT Service Management Root Cause Analysis Business Process Operations/Monitoring Application Monitoring Business Process Change Analyzer Change Control Management Custom Code Management Data Volume Management IT Service Management Root Cause Analysis Business Process Operations/Monitoring Application Monitoring New Upgrade Upgrade New Upgrade 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 15

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Data Provided Risk Scenario: Realistic Currency: USD Number of software changes 800 Implementation and operations experience: PROFICIENT Number of custom code objects 8.000 Solution Manager Setup can value rates: Data base size 0 Average fully loaded costs per day for benefit calculation 600 $ Number of SAP tickets in the service desk 3.000 Average fully loaded costs per day for effort calculation 800 $ Number of key users in the service desk 31 Roll-out rates: Average fully loaded costs per day for effort calculation 600 $ Yearly number of SAP incident tickets 300 Yearly project costs 1.000.000 Definition and Selection: Number of connected production systems: 5 Number of main business process chains 5 Number of main process chains for testing 3 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 16

YEARLY BENEFITS (in $) SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Effort-Benefit Matrix Selected Implementation Scenarios: 80000 1 Business Process Change Analyzer Break-even point: 5 months 70000 Business Process Change Analyzer 2 IT Service Management Break-even point: 21 months 60000 50000 40000 30000 IT Service Management 20000 10000 0 0 10000 20000 30000 40000 50000 60000 ONE-TIME EFFORTS (in $) 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 17

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Summary: Implementation of new functional areas $ Customer proficiency lever Proficient IMPLEMENTATION OF SAP SOLUTION MANAGER AT Sample Customer: SAP Solution Manager Functional Area One-time Efforts Implementation * and Rollout ** Yearly Efforts (A) Maintenance * and Operations ** Yearly Benefits (B) *** Net benefits (B-A) Break-even Point Basic setup 22,5 PD 18.000$ Business Process Change Analyzer 40 PD 30.000$ 8 PD 6.300$ 75.000$ 68.700$ 5 months IT Service Management 75 PD 54.000$ 20,5 PD 15.600$ 45.750$ 30.150$ 21 months Total 137,5 PD 102.000$ 28,5 PD 21.900$ 120.750$ 98.850$ Note: The usage of all SAP Solution Manager functional areas is included in SAP Enterprise Support and SAP Product Support for Large Enterprise. * based on 800 $ daily fully loaded costs for implementation ** based on 600 $ daily fully loaded costs for roll out *** based on 600 $ daily fully loaded costs for benefit calculation 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 18

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Summary: Upgrade of SAP Solution Manager $ Customer proficiency lever Proficient UPGRADE OF SAP SOLUTION MANAGER AT Sample Customer: SAP Solution Manager Functional Area Upgrade * and Rollout ** Efforts Yearly Benefits *** Effort Category Basic setup 22,5 PD 18.000$ Change Control Management 31,5 PD 23.100$ 35.000$ Medium efforts Custom Code Management 31,5 PD 22.050$ 120.000$ Medium efforts Application Operations» Root Cause Analysis - PD -$ 36.000$ No significant efforts Total 85,5 PD 63.150$ 191.000$ * based on 800 $ daily fully loaded costs for implementation ** based on 600 $ daily fully loaded costs for roll out *** based on 600 $ daily fully loaded costs for benefit calculation 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 19

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Value Calculation Overview Click one of the areas to the right to learn about the cost and benefits of implementing SAP Solution Manager. Process Management Test Automation Business Process Operations Application Monitoring Data Volume Management Change Control Management IT Service Management Custom Code Management Break-even point: (upgrade) Break-even point: 21 months Break-even point: (upgrade) Project Management & Landscape Management / Scope and Effort Analyzer Business Process Change Analyzer Root Cause Analysis Break-even point: 5 months Break-even point: (upgrade) 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 20

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Test Suite» Business Process Change Analyzer» Introduction CHALLENGES THE SOLUTION: BUSINESS PROCESS CHANGE ANALYZER YOUR BENEFITS Too much effort and time needed for testing? Not known the impact of the software changes to the test scope? Change impact analysis Impact analysis of software changes. Identify the needed test scope to cover all changed objects Efficient testing Avoid unnecessary and inefficient testing through test scoping for business and IT. No test focus oriented on the change impacts? No systematic planning and handling of tests? Test cost optimization Less test coordination and synchronization work, less regression tests and less errors with end-user impact. Knowing the impact of software changes lowers the efforts for testing 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 21

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Test Suite» Business Process Change Analyzer» Benefits YOUR SITUATION: Project costs are 1.000.000 $ 25% of the project costs are planned for testing* WITHOUT SAP SOLUTION MANAGER: Testing costs are 25% of project costs: 250.000 WITH SAP SOLUTION MANAGER: 75.000 Testing cost Reduction ( 30% ) * Testing costs: 175.000 ( Remaining 70%) + BENEFIT POTENTIAL 75.000 $ Monetary Value 60% for IT, 40% for Business Reduction of test efforts in the project ADDITIONAL BENEFITS SAP Solution Manager benefits: Impact analysis of software changes to required test cases Avoiding of inefficient and unnecessary testing Less test coordination and synchronization work, less regression tests and less errors with end-user impact. Avoided test costs when using SAP Solution Manager Impact on secure go-live, and reliable operations Test transparency and automated test documentation for IT audit = YOUR VALUE OPPORTUNITY: no data defined Additional value not considered in calculation 75.000 $ * Best-practice experience from SAP customers 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 22

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Test Suite» Business Process Change Analyzer» One time costs for implementation, roll-out and yearly costs CURRENT SITUATION: Customer proficiency level Proficient ONE-TIME (in person days) 1y YEARLY EFFORT (in person days) EFFORT SUMMARY Implementation effort : Invisible IT (100%) Business (0%) 0 Total 30 30 30 Implementation work Solution maintenance: Invisible IT (100%) 1.5 Business (0%) 0 Total 1.5 30 Cost of operation: Invisible IT(100%) 6 Business(0%) 0 Total 6 3 One time effort: Implementation * 30 PD 24.000$ Roll out ** 10 PD 6.000$ Total 40 PD 30.000$ Roll-out effort: Invisible IT(80%) Business(20%) 2 8 30 Organizational setup and training Roll-out Invisible effort: IT (80%) Business (20%) 0.4 0.1 30 Yearly effort: Solution Mtnce. * 1,5 PD 1.200$ Roll out ** 0,5 PD 300$ Cost of operation * 6 PD 4.800$ Total 10 Total 0.5 Total 8 PD 6.300$ * based on 800 $ daily fully loaded costs for implementation ** based on 600 $ daily fully loaded costs for roll out 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 23

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Test Suite» Business Process Change Analyzer» Amortization point CURRENT SITUATION: Customer proficiency level Proficient NET YEARLY BENEFITS BREAKEVEN CHART The break-even point is reached when the one time efforts are earned by the yearly benefits. After this point the net value is positive. Initial Set-up Efforts A One time efforts 30.000$ 350,000 300,000 250,000 200,000 Yearly Efforts and Benefits B Yearly benefits 75.000$ C Yearly efforts (solution upgrade + operations) 6.300$ 150,000 100,000 50,000 One time efforts: 30.000 $ Break-evenpoint: 5 months Time in years D - Net yearly benefits*: Break-even point**: 68.700$ 5 months 0-50,000-30.000 0 107.400 176.100 244800 313.500 0 Break even point Y2 Y3 Y4 Y5 Consolidated yearly benefits * = B C ** = A/D 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 24

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Custom Code Management» Introduction CHALLENGES THE SOLUTION: CUSTOM CODE MANAGEMENT YOUR BENEFITS No documentation of custom code objects? Efficiently manage custom code Identification of used and unused custom code. Custom code causing high maintenance and test efforts? Implement custom code strategy Custom code strategy to avoid custom code in future or replacement with SAP standard. Do you still maintain old unused custom code? Improve quality of custom development Software code inspection causes in less end-user business impact. Less costs for software maintenance. Unused code has not to be maintained any more. 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 25

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Custom Code Management» Benefits YOUR SITUATION: 5.000 custom code objects Yearly maintenance efforts per custom code object: 0,5 hour* WITHOUT SAP SOLUTION MANAGER: WITH SAP SOLUTION MANAGER: BENEFIT POTENTIAL CUSTOM CODE MANAGEMENT 1.600 hours 120.000 $ = 3.200 objects x 0,5 hours Monetary Value ** Custom Code Objects: 8.000 3.200 unused objects (40% Reduction)* Used Objects: 4.800 (Remaining 60%) + 80% For IT, 20% For Business ADDITIONAL BENEFITS SAP Solution Manager benefits: No maintenance costs for unused custom code Transparency of the custom code areas Avoided effort analysis tool costs when using SAP Solution Manager Custom Code replacement Impacts from Software Code inspection no data defined Additional value not considered in calculation = YOUR VALUE OPPORTUNITY: 120.000 $ * Best-practice experience from SAP customers ** based on 600 $ daily fully loaded costs 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 26

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Custom Code Management» Upgrade Efforts CURRENT SITUATION: Customer proficiency level Proficient 7.1 TO 7.2 UPGRADE EFFORTS UPGRADE SUMMARY Upgrade efforts in person days: Invisible IT (100%) 15.75 Business (0%) 0 Total 15.75 Implementation work Total upgrade efforts: Implementation * 15,75 PD 12.600$ Roll out ** 15,75 PD 9.450$ Total 31,5 PD 22.050$ Roll-out Invisible effort in person days: IT Business (80%) (20%) 3.15 12.6 Training and organizational setup Total 15.75 * based on 800 $ daily fully loaded costs for implementation ** based on 600 $ daily fully loaded costs for roll out 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 27

SAP Solution Manager Value Report INTRODUCTION EXECUTIVE SUMMARY VALUE CALCULATION NEXT STEPS Next Steps You have the choice selecting the right implementation model You will implement by your own experts using SAP Enterprise Support Academy with proven services: 1. Discover 2. Prepare 3. Realize Expert sessions give you an introduction into the topic and will give you a first overview Expert-guided implementation: Discover how to prepare the project Expert session: Guided Procedures will guide you thru the different implementation steps Join the SAP Enterprise Support Value Maps» Involve SAP experts with SAP Active Embedded - Premium Engagements*: If you want an SAP Premium Engagement in place contact your support advisor to create a service plan for your project. SAP experts will be engaged and will help you to implement and to safeguard your SAP Solution Manager project More» Get execution support with SAP Consulting Services*: With SAP Consulting it s quick and easy to activate and use all ALM scenarios within SAP Solution Manager. Find out more about our services and enhancements in SAP Support Portal. More» * Service offerings, not included in your maintenance agreement 2017 SAP SAP SE SE or an or SAP an SAP affiliate affiliate company. company. All rights All reserved. rights reserved. Confidential limited to customer. Customer NEXT SLIDE 28

Agenda Introduction and Overview Example: SAP Solution Manager Value Report How to Request the Report Summary 29

How to Request the Report Take just five minutes to register and to define your functional areas or upgrade scenarios. Enter your information and get your value report by email in approximately 5 days. You will receive your tailored report including efforts and the benefits of your selected functional areas based on other SAP customer s experience. This service is free of charge for you. We also prepared a guide for you, which helps you jumpstart the necessary data collection (next slide). Order Form: www.sap.com/solman-value 30

Get Ready for Request: Guide Helps You To Jump-Start Necessary Data Collection For the SAP Solution Manager Value Report you need to share some selected information with SAP This information will serve as the foundation for your customer-specific SAP Solution Manager business case This information collection guide will help you prepare all required information Once all information are available the SAP Solution Manager Value Report should be requested via www.sap.com/solman-value 31

Agenda Introduction and Overview Example: SAP Solution Manager Value Report How to Request the Report Summary 32

Thank you. Questions: CVE@SAP.com

SAP Solution Manager Value Report Disclaimer This SAP Solution Manager Value Report and best-practice information content are example calculations provided by SAP SE to illustrate the value potential of the different functional areas in SAP Solution Manager. It can not be used as an official offer from SAP. The SAP Solution Manager Value Report is provided for informational purposes only and any results or other information provided do not constitute and should not be taken as investment or other professional advice, and should not be relied upon. Use of the SAP Solution Manager Value Report is at the user s own risk and the user is solely responsible for any decisions taken based on the results produced by the SAP Solution Manager Value Report. The SAP Solution Manager Value Report represents intellectual property of SAP SE and may not be copied, translated, transferred or distributed without prior written consent of SAP. 35

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