Stakeholder and Citizen Engagement ECRSE December, 2016
Stakeholder Engagement Provide strategic advice, analysis and risk management support to experts and senior management, and proactively facilitate collaboration and partnerships between them and stakeholders. Stakeholders Civil Society Faith-based and Religious Organizations Foundations Parliamentarians Private Sector www.worldbank.org/stakeholders 2
Types of Engagement Advocacy and Campaigns Annual and Spring Meetings Capacity Building Consultations External Events / Conferences GPSA Field Visits Operational Partnerships Relationship Management Technical Assistance Thematic Briefing 3
Mandate and Context for Enhanced Stakeholder Engagement Citizen Engagement Strategy (100% Beneficiary Feedback) ESS 10 on Stakeholder Engagement SCD and CPF Consultations World Bank Communications Strategy Forward Look Changing Financing for Development Landscape Heightened emphasis on Fragile States Declining trust in governments and global institutions 4
Principles for Effective Stakeholder Engagement Transparency Consistency Accountability Neutrality Mutual Respect Evidencebased Resultsoriented 5
Examples of Faith-based and Religious Engagement Roundtable Meeting between JYK and FBO leaders Religion and Sustainable Development Conference Moral Imperative and the Faith-based Action Framework Safeguards consultation on religious freedom Land Rights dialogue FBOs as Implementing Partners: World Vision (GPSA), Cordaid (PforR), NIFA (Nigeria), IMA World Health (S. Sudan) Early Years Campaign 6
Examples of Civil Society Engagement Consultations & Engagement on WB Policies/Research Dialogue on Global Themes Global Platforms Information Dissemination Citizen Engagement Framework ECD Civil Society Policy Forum Monthly call with WB experts Safeguards (ESS) Pandemic Response Regional dialogues CSO Newsletter WDR AI Policy SCD and CPF Refugee Crisis GPSA Open Development 7
What is Citizen Engagement? Citizen Engagement = Two-way interaction between citizens and governments or the private sector, which give citizens a stake in decisionmaking with the objective to improve intermediate and final development outcomes CE is about creating feedback loops between citizens and governments, to determine if citizen voices have been taken into account 8
Level of Interaction Intensity of Citizen Engagement Empower Collaborate Inform Inform citizens on analysis, alternatives, & decisions Consult Obtain feedback on analysis, alternatives & decisions Citizens are responsible for some decisions Citizens hold final decision-making power Level of Citizen Participation in Decision Making 9
Why is Citizen Engagement Important? 10
What is Citizen Engagement (CE) at the World Bank? The CE Strategic Framework embodies 3 goals and 6 principles To systematically mainstream CE in WBG-supported policies, programs, projects, and knowledge and advisory services to improve development results To improve the quality and outcomes of mandatory engagement mechanisms. To improve CE monitoring and results reporting Focus on results Engagement through operational cycle Strengthening country systems Context specific Gradual, iterative and scalable Partnership and collaboration 11
The corporate commitment is to achieve 100% beneficiary feedback schools By FY18*, the WBG has committed to incorporating citizen engagement (referred to as beneficiary feedback ) in 100% of IPF operations with clearly identified beneficiaries. Beneficiary feedback refers to engagement (consultation, collaboration, and empowerment) with those citizens who are clearly identifiable (direct) project beneficiaries during IPF preparation, implementation, and evaluation. [CE Strategic Framework, p. 9] We promise to become a better listener ensure beneficiary feedback in 100% of projects with clear beneficiaries. water WB President Jim Kim 12
Type of CE Tools Consultation Public Hearing Polls Focus Group Discussion Citizen Advisory Body/Committee Collecting, recording & reporting on inputs received from beneficiaries Citizen Satisfaction Surveys Focus Group Discussions Community Scorecards, Citizen Report Cards Grievance redress Grievance Redress Mechanisms/Platforms Citizen Jury Citizen/community collaboration Participatory Planning, Participatory Budgeting Citizen participation in deliberative bodies Citizen monitoring, evaluation & oversight Participatory Procurement Monitoring Social Audit Participatory Public Expenditure Tracking Community Scorecard/Citizen Report Card E-ISR Empowering citizens/communities with resources & decision-making powers Capacity building for engagement (both of public officials and citizens/csos) Participatory Planning Community Management Community Contracting Community Sign-Off on Works Approval/Management Support to Institutionalize CE Processes Building citizen/cso capacity to engage Building Government capacity to engage citizens Operations Policy and Country Services 13
Monitoring of Citizen Engagement targets and reporting on progress 3 corporate indicators 94% 100% 1. Beneficiary feedback indicator at design % of IPFs that have at least one CE indicator in the RF [WB Corporate Scorecard, President s Delivery Unit] 27% 46% 2.Beneficiaryoriented design % of IPFs that declare intention to engage with citizens during implementation, and explicitly describe CE mechanisms in PAD [President s Delivery Unit] FY14 Baselines 60% FY15 Results 68% FY18 Targets 96% 100% 2. Beneficiary feedback during project implementation % of IPFs that report on a CE indicator (or demonstrate credible progress toward reporting on this indicator) during first 3 years of implementation CE Secretariat will monitor ISRs from FY18 Target 100% 14
Benefits More efficient resource allocation Improved service delivery Empowered citizens and inclusive communities Ownership and sustainability Open and Accountable Government 15
Summarizing: What are the Main Findings? 1 Three key institutional functions matter for policy effectiveness Institutions need to enable commitment, enhance coordination, and induce cooperation 2 These functions are influenced by power asymmetries in the policy arena Power asymmetries can manifest in exclusion, capture and clientelism 3 Changes in the policy arena can expand the set of implementable policies Elites, citizens, and international actors can reshape the policy arena by changing incentives, reshaping preferences, and increasing the contestability of the decision making process WORLD DEVELOPMENT REPORT 2017 GOVERNANCE AND T HE LAW 16
Private Sector GPSA PROGRAM OVERVIEW Components Civil Society Organizations International Organizations Foundations * Complete list of Global Partners on website Academia and Think Tanks Governance & Partnerships 290+ Global Partners
GPSA PROGRAM OVERVIEW Components Capacity & Implementation Support Governance & Partnerships Grant-Making to CSOs Monitoring, Evaluation, Knowledge & Learning
What do we do GPSA example project Malawi The GPSA is working at the national and sub-national levels to (a) improve delivery of school textbooks; (b) reduce teachers absenteeism; (c) improve transparency in education procurement 2 grantees working in partnership to cover all 6 Education Districts in the country LOCAL LEVEL RESULTS: SMS being used to compare teachers and parents reports on absenteeism with results of Community Scorecards in Schools Increase in textbooks delivery in target schools Increased trust between parents and teachers, as well as better care of textbooks by parents and students NATIONAL LEVEL RESULTS:
Opportunities for Deeper Engagement Civil Society Policy Forum at the Spring and Annual Meetings GPSA Knowledge Platform Country Partnership Frameworks and Systematic Country Diagnostics ESS 10 on Stakeholder Engagement Upstream engagement in WB financed projects Early Years Campaign End Poverty Day Operational Partnerships 20
October 17, 2016 #itspossible #endpoverty
Political and Social Will
Ethiopian Proverb Thank you. ECRSE Team